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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,445 Topics
  • 12,879 Replies
5445 Topics
P
PMBeaulieu
asked in Product Questions
3rd party to manage bsuiness rules linked to business process

Hello Team,  Are there 3rd party tools to manage business rules associated to business processes or way to do this in Lucid?

1
Addie
Lucid Legend Level 1
8 months ago
Scott Z101
Scott Z101
asked in Product Questions
Lucidchart: Can add people/groups dialog be disabled when creating a new folder?

In the process of creating a new folder I am always prompted to add people/groups and I must explicitly clear it since it is modal to the window.Is there any way to turn this off (since I am not currently collaborating on the charts I am making)?

1
Phillip W
8 months ago
Z
Zach A
asked in Product Questions
Table of contents and breakout boards don't stay sorted

Hello!My math department has recently started using Lucid. We’re trying to organize work for students, but are finding that both the breakout boards interface AND the table of contents don’t stay sorted according to our layout.For example, I sorted this table of contents to follow the flow of a lesson: But others (students) see something different, and when I refresh, it gets jumbled up. Here, I notice that all the frames are on top and all the breakout boards are on the bottom, but within those, it doesn’t seem to have any order. I even tried renaming things hoping it was sorting alphabetically, and it doesn’t seem to be.This will be a major hang-up for us if we can’t create organization - one of the things that attracted us to Lucid was the breakout boards, but we don’t seem to be able to keep them organized.Are we missing something? Thanks!

3
Addie
Lucid Legend Level 1
8 months ago
A
ayandas
asked in Product Questions
Saving a Lucid Chat

How do you save a Lucid Chat you have worked on?

5
Phillip W
8 months ago
Alex G101
Alex G101
asked in Product Questions
Embedded in Archbee issue

I have been trying to use a Lucidchart chart embedded in Archbee and the following error is occurring: "Our servers experienced an error. We apologize for the inconvenience."Anyone?  

2
Alex G101
8 months ago
C
Cariad
asked in Product Questions
Mangled text

Hello! I started working on a new chart this morning, and it worked fine until I closed and re-opened the document -- and now the text is mangled.  I tried disabling WebGL: I tried changing the font and back again: I’m using Firefox 120.0.1 (64-bit) in Debian 12 -- and to be clear, this document was working perfectly this morning. This is a “stopped working” situation rather than a “never worked” situation. Other websites in the same browser are working, too.

4
Rick P
8 months ago
Ashley C
Ashley CLucid support team
posted in Product Questions
Get access to Lucid Training Labs for GovCloud 🔐

Whether you’re a beginner or have been with Lucid for a while and are looking to deepen your skill set, Lucid Training Labs is where you find videos, courses, and workshops to learn new skills and dive deeper into visual collaboration.  To comply with FedRAMP security requirements and provide a better experience, we have created a unique domain for Lucid accounts in the FedRAMP environment to take advantage of Training Labs. In this post, I’ll tell you how to enable Lucid Training Labs at the account level and how to access Lucid Training Labs while logged in to your FedRAMP account. If you’re looking to learn more about Lucid for public sector teams, check out our page. Enable Lucid Training Labs access for your FedRAMP accountLucid Training Labs is hosted on a third-party platform, Skilljar, that is not FedRAMP authorized. To ensure Lucid remains FedRAMP compliant, access is disabled account-wide by default. Before anyone on the account can access Lucid Training Labs for GovCloud, th

0
Ashley C
8 months ago
Nikky K
Nikky K
asked in Product Questions
How can I change the shapes in Lucid?

I can't change two of the shapes in my document. What am I doing wrong? All of my other shapes are changeable. 

2
Micah
8 months ago
S
SERVIZINV
asked in Product Questions
COMPONENTI AGGIUNTIVI WORD

SALVE, ABBIAMO SCARICATO I COMPONENTI AGGIUNTIVI WORD MA NON FUNZIONA, COME RISOLTO?MI DA QUESTO 

1
Coumba D
8 months ago
J
Joanna Mqdt
asked in Product Questions
Creating A4 Size Frames/ shapes

Hey Lucid Team,Hope you're doing well! I'm working on a project and trying to figure out how to create an A4 size frame or shape in Lucid.I want to export it to PDF and print it, but I'm struggling to make sure it's A4 size. I found an online converter (px to in), but manual resizing is still tricky.Thanks a bunch for your help!

3
Flavia D
8 months ago
Steve D
Steve D
asked in Product Questions
Is it possible to create sections or folders in a custom shape library?

I want to create a shape library with hundreds of shapes. It would be useful to organize them in a similar manner to the standard libraries with folders/sections that the user can enable/disable and with captions that describe their section's contents. Can we do this with custom shape libraries?

6
Ria S
Lucid Legend Level 2
8 months ago
M
mkilci
asked in Product Questions
Change auto layout to Hiararcy as default?

Hello,I am trying to do the following. I have a flowchart created in Simple MInd app. I am exporting it to a TXT file. Than importing it into Lucid chart. I want to auto layout when I make changes to the imported flowchart. Each time I do, it is auto layouting to grid. I want it to autolayout to a cascading/tree style, like Hierarcy. How do I change the default auto layout to Hierarcy,? 

1
Ria S
Lucid Legend Level 2
8 months ago
A
Apolon
asked in Product Questions
ChatGPT Integration does not appear to support editing diagrams currently

I have followed the instructions for using the ChatGPT integration, however the chatgpt never outputs an “Edit Flowchart in Lucid” link. The link it does provide results in a downloaded png file.If I open up the Lucid ChatGPT plugin output and use the “editLink” instead of the png “imageLink”, it does go to the Lucid app but either reports an error or displays a blank LucidChart page.Does the Lucid ChatGPT plugin need updating because of recent ChatGPT functionality changes?

4
A
8 months ago
S
Serkan Kocyigit
asked in Product Questions
Wertstromanalyse Exportieren

Hallo, ich habe einen Wertstromanalyse Modelliert und muss sie dringend in Meine Masterarbeit reinkopieren. Nur wird die Abbildung egal als PDF,JPEG,PNG usw. unscharf. Wie kann ich die Abbildung verkleinern das sie auf die Word Datei zugeschnitten ist? Diverse Optionen des Zuschneidens wurde bereits ausprobiert. 

1
Amelia W
8 months ago
Max C
Max C
asked in Product Questions
Issue selecting object with wacom

Hi! I'm new to Lucidchart and I'm using a wacom and everytime I try to click + drag and object the entire page gets dragged (panned). If I want to move any object I have to first click it to select it then drag it to move it. I've manage to reset this behaviour sometimes by force reloading the tab but after interacting with a few objetc it would default back to the page-dragging behaviour. This doesn't happen if I use the computer's pad nor I found any setting that controls this either on Lucidchart not the wacom. Any ideas would be appreciated!

3
Amelia W
8 months ago
A
Alex Will
asked in Product Questions
Org Chart - set the ordering of employees to not use alphabetical

Hi,I have a sample org chart as per the below. What I would like to see is that Senior job titles are further up the ladder than the non senior roles. right now under each header it's sorted alphabetically by default. sorting manually isn't viable. (non senior roles don't report to a senior also). So below Tim and Zack should be at the top. Is there an additional field I can add to make this happen and have the chart order by this field? Thanks for your help  

1
Coumba D
8 months ago
Alexander I
Alexander I
asked in Product Questions
Lines behaving irrationally - unable to make the angles I want.

Hi team, I’m facing an issue where my lines are being forced to certain angles or in certain directions when I’m trying to make a minor adjustment. All I’m trying to do is add a few right angles and the application refuses to do it in one direction, when curving the line in the other direction seems to work just fine.I’m super confused as to why this is, and I took a recording of my issue to show what I mean but it looks like I’m not able to attach it.Why am I also not able to just open a support ticket? Opening a community discussion instead of a support topic makes it feel like Lucid is expecting community members to do support for Lucid, for free. Can I just open a support ticket instead?

3
Amelia W
8 months ago
Morgan T
Morgan TLucid support team
published in Product Questions
Re-create a diagram from an image or PDF using layers 🏗️Lucid advice

Have an image of a flowchart or diagram that you’d like to edit in Lucidchart? While Lucidchart doesn’t have a way to turn image files or PDFs into editable diagrams, you can use Lucidchart’s layers feature to trace on top of the image—creating a new, editable version.First, create two layers: one for the original image file, and one where you will trace the new content.On the layer for the original image, insert your file into Lucidchart:Open the Insert menu. Click Image. Select Image even if your file is a PDF. On the other layer, begin re-creating the diagram by dragging shapes on top of the image:Once you are finished, remove the original layer, and you will be left with an editable diagram!Let us know in the comments if you have used this method successfully, or if you have any other suggestions for turning an image into an editable diagram!

3970
Morgan T
8 months ago
E
elinorakhalul
asked in Product Questions
DRAW ERD

In the "Science and Experience" science museum, a new information system is being established, through which various operations are carried out for the management of the museum and the activities take place there.The system contains information about every exhibit and every activity. Any employee can view this information. It is possible for an employee, while viewing a certain exhibit, to report a fault he has detected in the exhibit.The activity coordinator watches the existing orders in the system, and after a conversation with the orderer, creates a new activity, or updates an existing activity.Students and teachers work in the museum:- The students take groups on a tour of the various exhibits in the museum, and help in the laboratories.The student coordinator assigns the students to the various activities, according to the requested working hours that the students requested through the student shift management system- Each teacher has a specific field of expertise, and he teaches

1
Danni F
8 months ago
D
darby0707
asked in Product Questions
Unable to link Lucidchart workflow documents to one another

I am trying to link several workflow documents together, but the connection cannot be made.  I am guessing that there may be some functionality attached to subscription levels but there is no indication that this is the case.  I have tried layering but this is problematic for workflows that are still developing or evolving.Any insight would be great.

11
Phillip W
8 months ago
Kevin L102
Kevin L102
asked in Product Questions
Ability to link to another flowchart

I really like the hotspot linking capability to point to another page/canvas in my document or to an external link or email. What I really wish it could also do is link to another Lucidchart document. In my case I'd love for one workflow to be able to point to another commonly used sub flow. Any chance that capability is in the works?

3
Phillip W
8 months ago
K
kwaelde
asked in Product Questions
Shapes linked to Lucid documents and pages do not hyper link when in pdf format

Hello, I have read all of the relevant articles and tried numerous things and cannot get Shapes that are linked to Lucid documents and pages to open up the file when in pdf format. What can I do to resolve this?

3
Amelia W
8 months ago
F
fabrizio
asked in Product Questions
Export diagram from one Lucid account to another

A customer shared access to a lucidchart document from their account containing different diagrams in several tabs. I am trying to export a copy of the document and upload it on our lucid account. I do not want to work on the customer’s original version, nor share it with other users. I need to create a copy and save it on our lucid account to make edits. I do not see options under Export to download it as lucidchart diagram or to import the document in our lucid account. If I export it as Vision, I am afraid I would need to rework the diagrams, which is not efficient. What’s the best option here?

1
Phillip W
8 months ago
Abby S
Abby SLucid community team
asked in Product Questions
Facilitator voting

I want to set up a voting session for my collaborators. Can I also vote as a participant even though I’m the facilitator?

3
Phillip W
8 months ago
A
Alok
asked in Product Questions
add arrows used in diagram in diagram key

Currently i can add key items using color and in use shapes however the in use shapes do not cover the arrows used in diagram . In my diagram i use different types of arrows each arrow has a different meaning , i wanted to use the arrows in diagram key

3
Phillip W
8 months ago
Lucid Software Inc. Supplemental Community Terms