Product questions

I have a Lucidchart diagram with a base layer and then 3 other layers that display depending on the layer action. When I try and create a presentation I want to have:Base layer only Base layer with layer 1 shown Base layer with layer 2 shown Base layer with layer 2 shownBut.. no matter what combination of visible layers I show on the slides on 2-4 above it only seem to show one layer. it looks good with layer 1 on slide 2 and that layer visible, but as soon as I move to slide 3 and activate layer 2 it messes up slide 1. Not sure what I’m doing wrong or maybe this isn’t even possible?

When I share a chart with a client via a link, they have access to the home tab and therefore all the charts I have created.   How do I share just one chart without giving access to everything?

I’m attempting to export a VSDX or VSX file but I keep receiving the error “An error occured. Failed to download.”Is anyone else having this issue and unable to export?

Hello Lucidchart Support,I’m reaching out because I’m experiencing issues with layers in my organizational chart. The chart was initially created using an Org Chart template in Lucidchart, and I imported an employee list via Excel. This worked well, as the Employee and Manager ID columns were automatically assigned to the correct teams.The chart itself is quite large, and I’ve been trying to use layers to organize it better for embedding purposes. However, I’ve run into a few issues:Problem:When I try to assign individual employees to specific layers, I cannot add just one person without also adding the entire chart. I believe the chart might have been created using Smart Shapes, as I imported all employees in one dataset. I suspect this may be causing the issue. I’m unable to separate individual employees from the group when working with layers.Could you confirm if Smart Shapes are being used in my chart, and if so, provide guidance on how to assign individual employees to layers with

Hello, I'm working on an organizational chart based on an Excel spreadsheet, and I'd like to add some visual cues. Specifically, I'd love to color-code individuals if they belong to a certain tier within our team. Is it possible to set up a rule that says, 'If this cell in this column contains this specific text, then color the person's box in the org chart this color'? Thanks

I’ve used the Lucid integration in Canvas to build an assignment for my course, so students would create their Lucidchart and submit it right there in Canvas. However, one student did their work directly on the Lucid website, and now cannot find a way to submit it to the Canvas assignment. Is there a way they can do so?

Hello,Someone in my company was able to create this BPMN Task with a small plus sign in red, but she doesn’t know/remember how to do it again. The Activity Marker is not assigned to ‘Sub-Process’ so I’m confused here. And the plus sign stays even if I changed the Activity, the Task Types and any of the Activity Marker. It is not an icon, and it’s not a separate image that she added to it. It does have an ‘undefined’ text shown on it if I put the cursor on the plus sign. Note: If I click on the plus sign, the plus sign will disappeared. Any ideas? 

I have a real world measurement of this section of my floorplan (80 feet). I want to calbrate Lucidchart's scale so that when I drop the measurement tool (this thing:) onto my floorplan the distance will equal 80 feet:   Maybe LC doesn't allow for this? I've tried a couple times not getting the right result.  I want to do rough measurements of distances between rooms. Hope someone can help  

Hi all, Is there a way to make lines auto link to two objects? EX: I have object 1, 2, 3, and 4. I want to link object 1 to abject 4. But object 4 is down my drawing, a long way. And I don't want to drag my line all the way down to abject 4.hopefully this makes sense. Thank you, 

I am making a flow diagram with Swim lanes showing the flow vertically instead of horizontally. I have zoomed out of the page and made the chart as long as possible but when I try to scroll down the page to add boxes and text that I can physically read it cuts off half of the chart. How do I scroll down the page without zooming out?I have screenshotted the bottom of the page so that you can see the issue.I have searched on the posts that people have posted and tried the following solutions but with no avail.- hold SPACE and scroll using the mouse- ALT and scroll using the mouse- Checking GL web is turned off.

Hello,I'm new to Lucid and we recently purchased a Teams account specifically to visualize a static Excel spreadsheets as a organizational chart. However, the import feature indicates it's only available for Enterprise licenses. Could you please clarify if this is correct and how we can import our data with our current license?

I am looking for a hatching fill pattern to use in a drawing and I'm not sure where in Lucid they are located?

In the jira integration allows the options to change columns - one of these is "custom" column - how do you use the epic in this column?

How can I wrap text within a shape?

I am trying to create an org cart where the boxes are not connected and the boxes under the managers are all vertical not a mix of vertical and horizontal. See image below 

To no fault of anyone, but I just spent 5 years thinking Lucidchart should implement spell check as it didn't automatically underline misspelled words.Come today I happened to notice it in the file settings can be turned on...this entire time.. my goodness.

I previously was able to edit documents. However I am no longer able to. My access is view only.

My Lucidchart folder is linked to and accessible from my Google Drive. However, all attempts to search for Lucidcharts in Google drive turn up empty. I have tried all remedies proposed elsewhere in this forum, including unlinking and relinking Lucidchart to Google Drive, but this has not fixed the problem. I see that many other users are experiencing the same. Do Lucidchart Developers anticipate being able to address this issue in 2025?

I'm looking for a way to visually emphasize connected lines when I select an object. For instance, if Object 2 is linked to Object 1 by a green line and to other objects by different colored lines, I'd like to click Object 2 and have only those connecting lines remain visible, effectively muting the rest. Is this possible?

I want to draw a table.  The help talks about an organizers icon but it is no longer on the drawing palette. 

Hi,I’d like to share some charts with someone outside my organization by Sharing the link. For 2 of them, I have this option, for one I don’t have.For this one the option exists: For this one it doesn’t:How can I solve that? 

When running the recommended import script on my Postgresql V17 database (Ubuntu 24) Any help appreciatedError is:ERROR: syntax error at or near "="LINE 1: SELECT COUNT(*) AS total FROM (SET enable_nestloop=0;SELECT …In statement:SELECT COUNT(*) AS total FROM (SET enable_nestloop=0;SELECT 'postgresql' AS dbms,t.table_catalog,t.table_schema,t.table_name,c.column_name,c.ordinal_position,c.data_type,c.character_maximum_length,n.constraint_type,k2.table_schema,k2.table_name,k2.column_name FROM information_schema.tables t NATURAL LEFT JOIN information_schema.columns c LEFT JOIN(information_schema.key_column_usage k NATURAL JOIN information_schema.table_constraints n NATURAL LEFT JOIN information_schema.referential_constraints r)ON c.table_catalog=k.table_catalog AND c.table_schema=k.table_schema AND c.table_name=k.table_name AND c.column_name=k.column_name LEFT JOIN information_schema.key_column_usage k2 ON k.position_in_unique_constraint=k2.ordinal_position AND r.unique_constraint_catalog

“Master” Org Chart and then sub Org Charts  Hi there, I have created our complete “Master” Org Chart in Lucid (and I love it). I find it useful and necessary to then have sub org charts for departments, different levels etc. I have been cutting and pasting from the master chart to new tabs to create these sub org charts. In doing this if I update any data in the master org chart I then need to manually update the sub charts. Is there anyway I can “link” or sync the data in the master chart with these sub charts ? 

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

Lucid offers a wide variety of keyboard shortcuts to help you work faster in Lucid. This post will take you through some of the lesser known shortcut options to show you what is possible. For a complete list of shortcut options, press F1 while working in Lucid.First, as a heads up, you may see different key names or symbols depending on what type of device you are using - Mac or PC. For reference, here are the equivalent symbols/key names:Now that you are acquainted with the keys, check out these shortcuts and see how they can help you work more efficiently in Lucid!On the canvas Pan around page Hold “Space” while clicking and dragging the cursor on the canvas   Add space to the canvas or board Press “X” then drag your cursor horizontally or vertically   Create a straight line with highlighter or pen Hold “Ctrl+Shift” (PC) or “Command+Shift” (Mac) while drawing a line   Working with objects Resize an object from its center Hold “Alt” (PC) or “Option