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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,677 Topics
  • 13,877 Replies
5677 Topics
N
nicolai
asked in Product Questions
How to find the parent folder of a document

If I have a direct link to a document, e.g. a LucidChart, how can I identify the parent folder?

1398
N
9 months ago
C
corpaccounting
asked in Product Questions
Overlapping lines on Flow Chart when I print

When I print my flow chart it seems as though the lines are overlapping each other which causes it to look thicker/darker? is there a way I can fix this ?  thanks! 

981
Humas1985
Lucid Legend Level 6
9 months ago
callumsmith1
callumsmith1
asked in Product Questions
Is there a way I can get these templates?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

1067
callumsmith1
9 months ago
R
rscarbath
asked in Product Questions
Cant refresh data or "replace dataset" on individual license

I bought lucidcharts specifically because it is supposed to be great for collaborating while we test it out for the company.But this issue seems to make collaboration impossible:Can we upload an excel file (you call it replace dataset) into an existing org chart with Indiv. license? We need to know that everyone is working off the latest file but when we try to re-import the xls file, it creates a new org chart vs updating the existing one? If this true, we need to cancel bc we cant recreate entire org charts over and over, color them, put the pics back in Another question 2-is there a central repository we can put images or is it just drag and drop into the org chart itself?

673
Amelia W
9 months ago
D
denver.dsouza
asked in Product Questions
How to resize frame along with the objects in it?

Is it possible to resize a frame and the objects in it? The objects move when I move the frame, but they do not resize when I resize the frame (proportionately would be great). This behaviour may not be default, but is there a way I can enable that?

572
D
9 months ago
P
Processtom
asked in Product Questions
Visio Download Issue

I am having the below issue when I export to Visio. the receiver copy is off-center. Any help is appreciated.  

303
Leianne C
9 months ago
E
ellswrth
asked in Product Questions
Create multiple tabs with same base page dynamically updated

I would like to create a document where there is an underlying page with some containers, text, etc and then create multiple tabs with a layer on top of that base page.The goal is to be able to add things on the underlying base page and have all tabs updated with the new information - e.g. a legend on the base page and when it changes all the tabs based on the page changeI know I can create a page on a single and then layers on top of that page for variable content, e.g. a legend on the base page and versions of content on the layers but the layers cannot be selected by a view only user.Anyone have any thoughts on how this could be approached?TIA

1846
Flavia D
9 months ago
D
Dthomas
asked in Product Questions
Removing profile picture

How can I remove my profile picture so that my initials are displayed again instead of the picture?

1275
Addie
Lucid Legend Level 7
9 months ago
Luc P
Luc P
asked in Product Questions
Create custom form

Not 100% sure if this can be madeI need a form with:Title A way to show TAB A Section inside the form A drop down menu A value field  I need to document change in software configuration to show the « From TO »

622
Micah
9 months ago
G
glenn.guzzo
asked in Product Questions
Lucid Chart to Google slides - animation

when adding slides and creating highlights so it looks like an animation, can these be exported as slides to Google slides, so it can be clicked through in the same way it is presented as slides in LucidChart?

1141
Humas1985
Lucid Legend Level 6
9 months ago
M
MWight
asked in Product Questions
Use spreadsheet formatting in containers

I’m pulling data from a spreadsheet in to containers.  I’d like the containers to show the cell data and formatting.  How can I carry the spreadsheet formatting into the containers.  At this point I’m specifically interested in text colours.

285
Phillip W
9 months ago
M
mitviv01
asked in Product Questions
Project governance and approved process flows

Hi,I would like some help with respect to creating a Lucid chart repository for approved process flows for our project.

373
Humas1985
Lucid Legend Level 6
9 months ago
G
gcoleman0828
asked in Product Questions
Lucidchart creates page when template or other documents opened

Every time I open a template or any other document, a new document is created. Is there any way to exit the document/template instead of having a new document created? Seems like an odd functionality. Thanks,Gregg

274
Flavia D
9 months ago
Jayce J
Jayce J
asked in Product Questions
Resize generated sequence diagram by UML markup

Hi there I found I'm not able to resize the sequence diagram generated by UML markup after 'Build'. I have some old diagrams that can be resized but lost the capability after I click 'Build'.

9613
Addie
Lucid Legend Level 7
9 months ago
A
Alexandre
asked in Product Questions
[Lucidscale/AWS] - Retrieve the account name/alias

Hi all,I manage several AWS accounts through AWS Organization.When I import data from them, I do not find the account name attribute, and it does not appear so in the graphical representation. This attribute is however well set in AWS. Here is an example : I would expect :$Name to be set to actual name attribute of AWS organization and/or accountAliases set Thanks.

976
Adam Y
9 months ago
Andres N
Andres N
asked in Product Questions
Can you add a background color/highlight text in Lucic?

It'd be great to get this feature or be able to add a background color to the text box that comes with shapes. Otherwise we get into this situation that takes away from the readability of the text especially when space is limited:  

2293
Lance
Lucid Legend Level 6
9 months ago
M
Michael Seuring
asked in Product Questions
ERD - Edit fields quickly

New fields get added with ‘Field’ as the name, and to edit, it requires a click to focus on the individual row, F2 or double-click to edit the value, type the new value, then hit Enter. There’s no way to edit multiple fields in succession without following this same operation every time. Am I missing something here? My wrists are getting tired when I have to build a new table with 30+ fields, then perform manual gymnastics to enter my field names.  

193
Humas1985
Lucid Legend Level 6
9 months ago
S
sarahgeoghegan
asked in Product Questions
adding space in between objects in a swim lane

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?

883
Micah
9 months ago
A
ashish.dubey
asked in Product Questions
Lucidchart-Jira integration

Hello,We are using Jira data center v8.20.10. Is it possible to integrate lucidchart to out jira instance?

151
Humas1985
Lucid Legend Level 6
9 months ago
P
Processtom
asked in Product Questions
Visio Export

I have two questions, that i need assistance on.1).I have a paid copy of Lucid chart that does not appear to have the “download as’ functionality under the file command bar.  2). I am attempting to export a Lucid Chart file in and Visio Format to others who do not have Lucid Chart.  When i use export function and select the Visio format, the download is not visible because i do not have a copy of Visio. The file is blank, so i do not know how to export as i opne the file. Any help is appreciated. tks 

281
Phillip W
9 months ago
R
ReidCrandall
asked in Product Questions
Smart Container Formatting - Custom Width

I want to be able to use smart containers to help easily organize lists by priority, but I can’t seem to find a way to customize the width of the smart container items.  Each of my items has an extended description that needs to be displayed and the standard width of the smart container items is not workable. Is there any way to access these settings and change them? Thanks,Reid

1511
Flavia D
9 months ago
M
Magsrgod
asked in Product Questions
All Shapes Disappearing in Visio Export

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

321
Phillip W
9 months ago
P
patrickpereira1988
asked in Product Questions
How to organize sticky notes quickly?

When we duplicate sticky notes in Lucidspark they duplicate diagonally downward and are tightly packed together. How do I use the alignment and distribute tools to organize/arrange them in a column or row evenly spaced out? I don’t want to manually space out a group of sticky notes one at a time. I would like to select a group and then have a feature automatically space them out evenly in a row or column. This would be a timesaver. 

1161
rafaalb07
9 months ago
J
Josh_D
asked in Product Questions
Limited List of GCP Projects when Importing into Data Hub

I’m trying to import all of my company’s current GCP projects into the Data Hub so we can start creating some environment models. The issue I’m running into is that we have well over 100 projects currently in GCP, but I seem to be limited to only being able to pick from a list of 100 when importing them into the Data Hub.Is this a hard limit imposed on service accounts within Lucid, meaning I’ll need to create a new service account per 100 projects, or is there someway to expand my view in order to see ALL projects the service account has access to?Thanks,Josh

322
Adam Y
9 months ago
P
pshea
asked in Product Questions
Layer Deletion Bug

I was deleting items from a template with a lot of layers and traffic flows that aren’t needed for the project I am working on. I tried to highlight multiple items for deletion and when I did, it deleted quite a bit more, it must have selected a couple of layers. The undo wouldn’t work. it would take me straight to previous changes like a text edit. I restored to a previous version, and the data still isn’t returning, but I can see the layers in the recovered version, but selecting them doesn’t do anything. It says it is showing, but I can’t hide or unhide the layer, or lock it. Seems like some sort of bug around layers. Any idea how to recover this data? 

141
Micah
9 months ago
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