Skip to main content
Answer

How to delete the "i" info bubble on shapes in Lucidchart

  • April 10, 2025
  • 2 replies
  • 34 views

Forum|alt.badge.img

I am working on an org chart created by someone else.  Some of my employees have this”i” icon on their icon.  Most do not.  Any idea what it is and how I would go about deleting it?

Best answer by Leianne C

Hi ​@tdunn, thank you for your post and ​@aparrish for helping here! It looks like you may have conditional formatting rules enabled in that org chart document you are working on. 
You can check this by clicking conditional-formatting-wand-icon.png the Conditional Formatting icon from the Primary Toolbar at the far left-hand side of the canvas. From there, you should be able to hide or remove any rules that are not relevant to your document. 

I hope this helps! Feel free to let us know if you have any questions. 

Comments

aparrish
Lucid Legend Level 7
Forum|alt.badge.img+15
  • Lucid Legend Level 7
  • April 12, 2025

@tdunn I would call it an information hover over. If deleting it or putting it into the trash is not an option, then I would need to “call a friend”. ​@Addie ​@Addie H would you be able to help ​@tdunn with this?

Alternatively, if your organization is required to be accessible to its audience at a state or federal level, you might want to consider keeping it.


Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • Answer
  • April 14, 2025

Hi ​@tdunn, thank you for your post and ​@aparrish for helping here! It looks like you may have conditional formatting rules enabled in that org chart document you are working on. 
You can check this by clicking conditional-formatting-wand-icon.png the Conditional Formatting icon from the Primary Toolbar at the far left-hand side of the canvas. From there, you should be able to hide or remove any rules that are not relevant to your document. 

I hope this helps! Feel free to let us know if you have any questions.