Not able to export my drawings to PDF or Visio File

Question

I always get below error when I’m trying to export my drawing to PDF or Visio format…

<Error>

<Code>InvalidArgument</Code>

<Message>Only one auth mechanism allowed; only the X-Amz-Algorithm query parameter, Signature query string parameter or the Authorization header should be specified</Message>

<ArgumentName>Authorization</ArgumentName>

<ArgumentValue>eyJraWQiOiJMVGh4Qnp2TUdsZHBwOUxoTjJXaGRncy01bmo2dV9SanBSanBiV3dXc0hrIiwiYWxnIjoiUlMyNTYifQ.eyJ2ZXIiOjEsImp0aSI6IkFULlZwMnE0MFhJaWVHVVlOYm5MOHlBRVRhYXBRaVh2SGtYekhWd2h5MG43Zk0iLCJpc3MiOiJodHRwczovL2xvZ2ludWF0Lm50cnMuY29tL29hdXRoMi9hdXN0dDJsdGMwTmRaMko4SzBoNyIsImF1ZCI6Imh0dHBzOi8vbnRyc3VhdC5va3RhcHJldmlldy5jb20iLCJpYXQiOjE3MjEzMzI4OTMsImV4cCI6MTcyMTMzNDY5MywiY2lkIjoiMG9hMXR3eXBmNzFUZDY4WHcwaDgiLCJ1aWQiOiIwMHUxeGdudXQ4bkdiMmdHQTBoOCIsInNjcCI6WyJwcm9maWxlIiwiYXBwLnNjb3BlLnBwYyIsIm9wZW5pZCIsImVtYWlsIl0sImF1dGhfdGltZSI6MTcyMTMzMjg0NCwiaXNJbnRlcm5hbCI6Ik4iLCJzdWIiOiJVQVQyM0hNTlNMMTAzIiwiZmlyc3RuYW1lIjoiVEVTVFJFQUZOdHh4aCIsImVtYWlsQWRkcmVzcyI6Im5rMjM0QG50cnMuY29tIiwid2ViZ3JvdXAiOlsiRUNQLUVDUFBDU0NsaWVudEdSUCIsIkVDUC1QUEMiLCJFQ1AtUFBDQ0xJRU5UR1JQIiwiRUNQLVBQQ1VTRVIiLCJFQ1AtUFBDQ2xpZW50Il0sIm50cnNVc2VyVHlwZSI6IkV4dGVybmFsIiwiaXNGZWRTU08iOmZhbHNlLCJvcmdJZCI6IlROVCIsIm50cnNJZCI6IlVBVDIzSE1OU0wxMDMyMDIzMTIwNjEwNTgwMDYzMyIsImxhc3RuYW1lIjoiVEVTVFJFQUxOV1hVSyJ9.4zdwITbZH0Bv5tIGUFKajWfM47VhwdfNrKKh_hxVLRhOu4Hyt3SPZ2eB5r-WkVkCT-F3EsInj3pZg-bz6AkBS9Eyzp-IRiyJdE8etCcyLvqhscKtUt96KifAOO6DhW05f1F9zSXsLiZ2w0BjEDbisOf3IJnNA39dQexZ1uCEEpo8TCHiXTHFfgkxbKaKLBqrEte801Et53ZzUWoRmtSbnGtK3nNLqRAeKEePK3VuhoZltUstp32SkC4u6akJPnBXumcPRnOqLLZ4pv2rKi1XYIuGUFyQEVxY3OjJX2uCEthpeTsnM3klv8om9fT9T2WyP92Kmdd62wt9UMrgH_LKHg</ArgumentValue>

<RequestId>TNT8BW72F53RBGAK</RequestId>

<HostId>1/YFMMcqP1KcLeIjObfQbGFV0vWfjfIevc4ZMetN7uLtM81h6Adec3zL8nClkUrBJfCpUx9CLiM=</HostId>

</Error>

Kelsey Gaag · Accepted Answer

Hi ​@nanduTechThank you for posting in the Lucid Community!There are a few specific things worth noting when working with exporting your document:Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.If you are using Lucidchart, is the page that you are trying to export a master page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your master page tab and select "Convert to Page."If your export is timing out or your content is the wrong size in the downloaded version, adjusting the content scale can help. To adjust the content scale, infinite canvas must be toggled off.If the issue persists, please send the following information:A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).A temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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