Hello
I have a ton of pictures that I've copied the address from linkedin for the picutre. At one time they all showed up but now it is just a grey circle with a line through it.
Answer
Pictures not showing up in Lucid org-chart
Best answer by Micah
Hi Ron
Thanks for posting in the community! Sorry for the trouble you're having with your org chart pictures-I'm happy to help. Just to make sure we're on the same page about the intended functionality and set-up of org charts in Lucidchart please take a moment to review Org Charts article from our Help Center.
To start I would recommend following the instructions in the article to refresh your data. If this doesn't help please try re-uploading your data to replace the current data set. Additionally you can try uploading your data into a new document.
+20Hi Ron
Thanks for posting in the community! Sorry for the trouble you're having with your org chart pictures-I'm happy to help. Just to make sure we're on the same page about the intended functionality and set-up of org charts in Lucidchart please take a moment to review Org Charts article from our Help Center.
To start I would recommend following the instructions in the article to refresh your data. If this doesn't help please try re-uploading your data to replace the current data set. Additionally you can try uploading your data into a new document.
I have the same problem. I have just created a request: #3997282.
Perhaps there was a solution recommended for this thread hence I'm posting the request here as well.
+16Hey Morne
Thank you for posting in the Lucid Community! LinkedIn image urls are publicly accessible however they will often block access to images after a period of time. To work around this you can upload the images directly to Lucidchart.
Apologies for the inconvenience--let me know if you have any other questions! Cheers!
I just created a flowchart and imported each row with a public url image and none of them are showing up.
I’ve pasted the result and the CSV below (none of this info is confidential)
| Employee ID | Label | Supervisor ID | Employee Type | Description | Image URL |
| CEO | CEO / Founder | Human | Strategy, Sales, Solution Architecture, Invoicing, Hiring | https://cdn.pixabay.com/photo/2017/01/31/21/23/avatar-2027363_1280.png | |
| DeliveryMgr | Delivery Manager | CEO | Human | Owns project delivery, manages developers and QA | https://cdn.pixabay.com/photo/2021/01/13/10/38/woman-5914215_1280.png |
| PM | Project Manager / CSM | DeliveryMgr | Human | Manages client relationships, schedules, kickoffs | https://cdn.pixabay.com/photo/2021/03/11/01/45/man-6083352_1280.png |
| TemplateDev | Template Developer | DeliveryMgr | Human | Builds templates, appointment confirmation | https://cdn.pixabay.com/photo/2021/03/11/01/44/woman-6083350_1280.png |
| LowCodeDev | Low-Code Developer | DeliveryMgr | Human | Builds Make/Zapier/Airtable integrations | https://cdn.pixabay.com/photo/2021/03/11/01/45/man-6083351_1280.png |
| QATester | QA Tester | DeliveryMgr | Human | Performs workflow and template testing | https://cdn.pixabay.com/photo/2021/01/13/10/38/woman-5914214_1280.png |
| CustAutoMgr | Customer Automation Manager | PM | Human | Delivers recurring post-sale automation | https://cdn.pixabay.com/photo/2021/03/11/01/44/woman-6083349_1280.png |
| OpsMgr | Operations Manager | CEO | Human | Builds SOPs, optimizes systems | https://cdn.pixabay.com/photo/2021/03/11/01/44/man-6083348_1280.png |
| AIProdMgr | AI Product Manager | CEO | Human | Owns micro-SaaS roadmap and features | https://cdn.pixabay.com/photo/2021/03/11/01/43/woman-6083347_1280.png |
| Bookkeeper | Bookkeeper | CEO | Human | Reconciles accounts | https://cdn.pixabay.com/photo/2021/03/11/01/43/man-6083346_1280.png |
| YouTube | YouTube Publishing Agency | CEO | Human | Publishes SEO video content | https://cdn.pixabay.com/photo/2021/03/11/01/43/woman-6083345_1280.png |
| Chatbot | Project Knowledge Chatbot | PM | AI Agent | Supervises all communication bots | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| AppointmentBot | Appointment Confirmation Bot | Chatbot | AI Agent | Confirms meetings via email/text | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| EmailBot | Email Draft Assistant | Chatbot | AI Agent | Writes replies using call/email context | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| FollowUpBot | Follow-Up Sequence Agent | Chatbot | AI Agent | Sends customized follow-ups | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| DocAggregator | Aggregated Google Doc Generator | Chatbot | AI Agent | Centralized doc with actions and notes | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| FlowchartMgr | Flowchart & Document Generator | DeliveryMgr | AI Agent | Supervises delivery/design automation | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| ReqDocGen | Requirement Doc Generator | FlowchartMgr | AI Agent | Drafts requirements from transcripts | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| SolnDocGen | Solution Design Doc Generator | FlowchartMgr | AI Agent | Creates tech design specs | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| AutoFlowGen | Flowchart Generator | FlowchartMgr | AI Agent | Visual diagrams via Miro/Lucidchart | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| FieldExtractor | Field Extractor | FlowchartMgr | AI Agent | Extracts fields from Word/PDF | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| SEOPlanner | SEO Planner AI | CEO | AI Agent | Owns content strategy | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| ContentIdeas | Content Idea Generator | SEOPlanner | AI Agent | Suggests topics by search volume | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| ThumbnailBot | Thumbnail/Outline Creator | SEOPlanner | AI Agent | Creates thumbnails and outlines | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| YTtoBlog | YouTube-to-Blog Converter | SEOPlanner | AI Agent | Converts video into SEO blogs | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| Publisher | WordPress/LinkedIn Publisher | SEOPlanner | AI Agent | Publishes content across platforms | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| SEOTracker | SEO KPI Tracker | SEOPlanner | AI Agent | Monitors SEO performance | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| BudgetMonitor | Budget Monitor | OpsMgr | AI Agent | Tracks time and profitability | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| TimeTracker | Time Tracker AI | BudgetMonitor | AI Agent | Tracks contractor hours | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| ProfitAlert | Profitability Notifier | BudgetMonitor | AI Agent | Alerts margin risks | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| SOPBot | SOP Auto-Updater | BudgetMonitor | AI Agent | Captures SOP changes from calls | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| LeadIntel | Lead Intelligence Scraper | CEO | AI Agent | Centralizes enrichment data | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| Crawler | Website Crawler | LeadIntel | AI Agent | Scans websites for info | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| CompAnalyzer | Competitor Analyzer | LeadIntel | AI Agent | Detects competitors | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
| ValuePropAI | Value Prop Extractor | LeadIntel | AI Agent | Finds messaging angles | https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png |
+16Hi
Thank you for the reply! It looks like there might be an issue with the links you provided. To investigate the source of the issue, I pasted one of the links you provided into my browser and no image appeared. This means the issue lies within the URL or Pixabay.
To resolve this issue, I would recommend troubleshooting in Pixabay to see if you can get the image to generate in the link.
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