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Pictures not showing up in Lucid org-chart

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Hello

I have a ton of pictures that I've copied the address from linkedin for the picutre. At one time they all showed up but now it is just a grey circle with a line through it.

MicahAnswer

Lucid community team

Hi Ron

Thanks for posting in the community! Sorry for the trouble you're having with your org chart pictures-I'm happy to help. Just to make sure we're on the same page about the intended functionality and set-up of org charts in Lucidchart please take a moment to review Org Charts article from our Help Center.

To start I would recommend following the instructions in the article to refresh your data. If this doesn't help please try re-uploading your data to replace the current data set. Additionally you can try uploading your data into a new document.

MicahAnswer

Lucid community team

Hi Ron

Thanks for posting in the community! Sorry for the trouble you're having with your org chart pictures-I'm happy to help. Just to make sure we're on the same page about the intended functionality and set-up of org charts in Lucidchart please take a moment to review Org Charts article from our Help Center.

To start I would recommend following the instructions in the article to refresh your data. If this doesn't help please try re-uploading your data to replace the current data set. Additionally you can try uploading your data into a new document.

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MORNE V

I have the same problem. I have just created a request: #3997282.
Perhaps there was a solution recommended for this thread hence I'm posting the request here as well.

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Phillip W

Lucid support team

Hey Morne

Thank you for posting in the Lucid Community! LinkedIn image urls are publicly accessible however they will often block access to images after a period of time. To work around this you can upload the images directly to Lucidchart.

Apologies for the inconvenience--let me know if you have any other questions! Cheers!

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S

sofian_solusign

I just created a flowchart and imported each row with a public url image and none of them are showing up.

I’ve pasted the result and the CSV below (none of this info is confidential)

Employee ID	Label	Supervisor ID	Employee Type	Description	Image URL
CEO	CEO / Founder		Human	Strategy, Sales, Solution Architecture, Invoicing, Hiring	https://cdn.pixabay.com/photo/2017/01/31/21/23/avatar-2027363_1280.png
DeliveryMgr	Delivery Manager	CEO	Human	Owns project delivery, manages developers and QA	https://cdn.pixabay.com/photo/2021/01/13/10/38/woman-5914215_1280.png
PM	Project Manager / CSM	DeliveryMgr	Human	Manages client relationships, schedules, kickoffs	https://cdn.pixabay.com/photo/2021/03/11/01/45/man-6083352_1280.png
TemplateDev	Template Developer	DeliveryMgr	Human	Builds templates, appointment confirmation	https://cdn.pixabay.com/photo/2021/03/11/01/44/woman-6083350_1280.png
LowCodeDev	Low-Code Developer	DeliveryMgr	Human	Builds Make/Zapier/Airtable integrations	https://cdn.pixabay.com/photo/2021/03/11/01/45/man-6083351_1280.png
QATester	QA Tester	DeliveryMgr	Human	Performs workflow and template testing	https://cdn.pixabay.com/photo/2021/01/13/10/38/woman-5914214_1280.png
CustAutoMgr	Customer Automation Manager	PM	Human	Delivers recurring post-sale automation	https://cdn.pixabay.com/photo/2021/03/11/01/44/woman-6083349_1280.png
OpsMgr	Operations Manager	CEO	Human	Builds SOPs, optimizes systems	https://cdn.pixabay.com/photo/2021/03/11/01/44/man-6083348_1280.png
AIProdMgr	AI Product Manager	CEO	Human	Owns micro-SaaS roadmap and features	https://cdn.pixabay.com/photo/2021/03/11/01/43/woman-6083347_1280.png
Bookkeeper	Bookkeeper	CEO	Human	Reconciles accounts	https://cdn.pixabay.com/photo/2021/03/11/01/43/man-6083346_1280.png
YouTube	YouTube Publishing Agency	CEO	Human	Publishes SEO video content	https://cdn.pixabay.com/photo/2021/03/11/01/43/woman-6083345_1280.png
Chatbot	Project Knowledge Chatbot	PM	AI Agent	Supervises all communication bots	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
AppointmentBot	Appointment Confirmation Bot	Chatbot	AI Agent	Confirms meetings via email/text	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
EmailBot	Email Draft Assistant	Chatbot	AI Agent	Writes replies using call/email context	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
FollowUpBot	Follow-Up Sequence Agent	Chatbot	AI Agent	Sends customized follow-ups	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
DocAggregator	Aggregated Google Doc Generator	Chatbot	AI Agent	Centralized doc with actions and notes	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
FlowchartMgr	Flowchart & Document Generator	DeliveryMgr	AI Agent	Supervises delivery/design automation	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
ReqDocGen	Requirement Doc Generator	FlowchartMgr	AI Agent	Drafts requirements from transcripts	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
SolnDocGen	Solution Design Doc Generator	FlowchartMgr	AI Agent	Creates tech design specs	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
AutoFlowGen	Flowchart Generator	FlowchartMgr	AI Agent	Visual diagrams via Miro/Lucidchart	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
FieldExtractor	Field Extractor	FlowchartMgr	AI Agent	Extracts fields from Word/PDF	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
SEOPlanner	SEO Planner AI	CEO	AI Agent	Owns content strategy	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
ContentIdeas	Content Idea Generator	SEOPlanner	AI Agent	Suggests topics by search volume	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
ThumbnailBot	Thumbnail/Outline Creator	SEOPlanner	AI Agent	Creates thumbnails and outlines	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
YTtoBlog	YouTube-to-Blog Converter	SEOPlanner	AI Agent	Converts video into SEO blogs	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
Publisher	WordPress/LinkedIn Publisher	SEOPlanner	AI Agent	Publishes content across platforms	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
SEOTracker	SEO KPI Tracker	SEOPlanner	AI Agent	Monitors SEO performance	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
BudgetMonitor	Budget Monitor	OpsMgr	AI Agent	Tracks time and profitability	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
TimeTracker	Time Tracker AI	BudgetMonitor	AI Agent	Tracks contractor hours	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
ProfitAlert	Profitability Notifier	BudgetMonitor	AI Agent	Alerts margin risks	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
SOPBot	SOP Auto-Updater	BudgetMonitor	AI Agent	Captures SOP changes from calls	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
LeadIntel	Lead Intelligence Scraper	CEO	AI Agent	Centralizes enrichment data	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
Crawler	Website Crawler	LeadIntel	AI Agent	Scans websites for info	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
CompAnalyzer	Competitor Analyzer	LeadIntel	AI Agent	Detects competitors	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png
ValuePropAI	Value Prop Extractor	LeadIntel	AI Agent	Finds messaging angles	https://upload.wikimedia.org/wikipedia/commons/thumb/8/88/Robot-icon.svg/1024px-Robot-icon.svg.png

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Kelsey Gaag

Lucidite

Hi @sofian_solusign,

Thank you for the reply! It looks like there might be an issue with the links you provided. To investigate the source of the issue, I pasted one of the links you provided into my browser and no image appeared. This means the issue lies within the URL or Pixabay.

To resolve this issue, I would recommend troubleshooting in Pixabay to see if you can get the image to generate in the link.

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