Product Questions

This is more of a feature request (I know it does not work). When you export to PDF, you can export only a part of the diagram, but when you try to use Print option in Lucidchart, you have to print whole canvas. Can you make so that this option is also available when printing?

I’ve tried multiple times, following the directions in the Guide from the course exactly. Is it because the Chrome application is no longer supported, as I was informed first thing this morning?

Hello Community, Can someone tell me how can I turn on the taskbar ribbon, it has somehow magically shifted to when i select an object. I liked the view that I had all options above on the task bar.please help,Thanks

As description says, some objects of my flowchart are now missing.

I’m having some oddities with grids, page size and rulers. I want a page that is 8.5x11 (US Letter) in landscape mode, with a grid of .1 cm.  I’ve turned off infinite canvas and snap to grid on.I think that the main problem have, or at least what’s keeping me from diagnosing things, is that the ruler doesn’t match the grid. For example. a vertical line snapped to the left edge of the paper is at -0.09cm and the line sitting on the margin (blue line) is at 0.42 cm.How do we work with even cms or tenths of cm? The line is snapping at 0.41, 0.51, etc.Meanwhile, the ruler shows zero at the edge of the paper, but it’s not calibrated to the grid.I was working in inches, but that was hard to diagnose since the ruler read out in eigths and sixteenths, but the grid was set to .1Is this a bug?Ed Greenberg 

Here’s the problem:When working on large swimlanes, it’s very easy to not know which swimlane you’re on unless you scroll over to see the title. Solution I’m looking for:Because I don’t want to have to continually scroll over to find the swimlane the particular shape is in, I want to dynamically display a custom Text Badge attached to the shape indicating which swimlane that shape actually resides in using Conditional Formatting; however, I can’t see any rule specifying the name of the shape’s parent swimlane.  Is this possible?

I’m using Implementation Plan template, and would like to change the background of each row. How can I do that?

Has anyone tried to generate a network diagram from topology information in an Excel spreadsheet? The spreadsheet contains source and destination device names, IP addresses and interface names. Essentially CDP information. Importing the data into Lucid Chart isn’t a problem, but is there a way to have Lucid Chart automatically generate the network topology, including links and interface names, based on the imported data? If there is a way, does the imported data require a unique key for each row, even though the same source device can appear multiple times (if there are multiple neighbors)?

When I ask for certain operations in “Help | Feature Find” it pops up “Shape Options”.  That’s great, but how do I pop up shape options myself, without going through Feature find? I can’t find it in menus or the context menu.

AI has become an increasingly powerful tool for workflow automation, process optimization, and visual documentation. I would like to develop my skill in generating prompts that can yield a better output. What types of prompts do you use when asking AI to generate a process flow? Do you follow a specific structure (e.g., breaking down each step, specifying inputs/outputs, defining decision points)?

Question for the community, or a bug report.I am simply trying to export a shape library using the Export function within the More Shapes modal, then re-import it again in another account. I receive the .lcsl file ok, however I receive the below error when I try to re-import it. This error occurs both on the account I would like to move it to, and the same account that it was exported from.Any help is welcomed.

What would be the best way to upload PDF image that could be mass extracted from lucid at a later time. Looking to see if we can use charts as a library of information that users can import and export PDF and other files while showcasing the images in lucid.

When linking to another Lucidchart Document from within a chart, and unchecking ‘Open in new window’, the expected behaviour would be to not open in a new window. But when clicking the link it does open in a new window. I use the Chrome browser on a Mac. Here is a screenshot:  

Hello everyone, I would like to move one of the three employess referring to me slightly above the other two, without having the other two referring to her. So, I just want to show that, among the three, in case of necessity or emergency, the one to decide is that girl who is just slight above the other two. So far, I find this is impossible, as Lucid Charts just allow one employee to be on level 1 or level 2 (not in between).

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrat

My company frequently creates network maps for our clients. We build our maps by adding shapes from the Cisco and basic networking libraries to our document double-clicking to add text to each shape and connecting them with directional lines. However the lines we connect or manually draw between shapes have a tendency to snap to the wrong place force the wrong layout of the line or worst of all cut right through the text we're trying to present. For example: Is there a way to have these lines (circled in red) hidden where they would intersect with a text box? Or change the background color of the shape-attached text box to a solid white and arrange the line behind it? One of our workarounds can be seen in the TP-Link switch shape at the bottom middle. That line is manually drawn beneath the text and terminated at the shape beneath it. But for the switch shapes

I’d like to be able to do something like Ctrl-L to lock the size and position of selected objects. I can’t find a keyboard shortcut for this.

Hi, new here, driving myself round the bend. How do I delete a box only in mindmap, without deleting the entire mindmap that follows it?Thanks 

I have some attributes that are common to many entities. I would like to copy them from one entity and paste it to the other. Is there a way to do this in Lucid?

I’m trying to upload a .lucid file to lucidchart to create a document, using node.js.  The examples herehttps://github.com/lucidsoftware/sample-lucid-rest-applicationsEither are python, or do not upload files.The tricky bit is setting the ‘content-type’ of the individual file to ‘x-application/vnd.lucid.standardImport’ (A stupid requirement, FYI).  Python has an easy syntax.  Node.js?  Not so much.  I’ve tried adding a blob         const blob = new Blob([myzipfilestream], { type: 'x-application/vnd.lucid.standardImport' }) but I get some cryptic error about ‘source.on is not a function’.Does anyone have an example of *working* Node.js code that uploads a .lucid file to lucidchart via a POST request?Thanks

This has happen a few times.  I work on a Confluence page come to lucidchart to create a diagram then switch back to Confluence and use the integration tool ( not a picture ) to insert the chart. Some times it is really hard to find the chart and I work around it by putting the file in a folder which makes it visible.  But I have checked every file and use the search tool so I know the chart is just not visible on Confluence most of the time.  The second behavior is where the chart is completely lost.  I went to Confluence the chart is not there.  Then I come to lucid chart and the chart is there I have named and saved the chart at this point.   I then go to the file browser and the chart is not there.  If I try to go back to the page that has the chart with the diagram now the page is not found.  So I have no option but to create the diagram again.  On the positive side this happens most often with short

Is is possible to use Lucid offline (no internet connectivity)?

This seems so silly, but why is it I cannot drag an object to re-size its height?  The UI appears to give me an angled, double-arrow cursor, but once I use my mouse to select, the height does not change, only the width.  Please help me.

I have a Lucidchart diagram with a base layer and then 3 other layers that display depending on the layer action. When I try and create a presentation I want to have:Base layer only Base layer with layer 1 shown Base layer with layer 2 shown Base layer with layer 2 shownBut.. no matter what combination of visible layers I show on the slides on 2-4 above it only seem to show one layer. it looks good with layer 1 on slide 2 and that layer visible, but as soon as I move to slide 3 and activate layer 2 it messes up slide 1. Not sure what I’m doing wrong or maybe this isn’t even possible?

When I share a chart with a client via a link, they have access to the home tab and therefore all the charts I have created.   How do I share just one chart without giving access to everything?