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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,891 Topics
  • 14,875 Replies
5890 Topics
Eugene C
Eugene C
asked in Product Questions
How to restore a deleted Lucidchart document

I have a user that accidentally deleted a document is there a way to get it back?

2280
Monika G
Rob K
Rob K
posted in Product Questions
How do I print a shared document?

We purchased a plan from LucidChart so that we can shared documents and we can; but there does not to be any way to print a shared document or save it to PDF.  Is there some way to do it?

40
Ryan N102
Weichao C
Weichao C
asked in Product Questions
Using Greek alphabet, adding layers, and removing line jumps in Lucidchart

I have three questions while drawing maps to illustrate  human metabolism  1) How can we include Greek alphabet letters in our drawing 2)How many layers can we have maximum? 3) We want to draw an arrow that has two lines crossing the arrow (see attachment). We tried to use two lines but at the place where the lines intersect with the arrow the line is no longer straight. That's not what we want. We also try using equation marks but the background of the equation is not transparent. it blocks part of the arrow.  Not sure how to proceed   Thanks! Screen Shot 2015-04-15 at 4.04.20 PM.png

942
Fe F
hugo
hugo
asked in Product Questions
Where can I find a list of available keyboard shortcuts?

Does such a list exist? More specifically I was wondering if there was a shortcut to go from one selected box to selecting the one next to it? And while we're at it is there a way to select the text inside a box without having to use the mouse double-click?

230
Monika G
Jamie101
Jamie101
asked in Product Questions
How can you remove a layer from your flowchart?

Hello i am working on a convoluted mind map and in order to speed processing i have layered my flowchart. this is leading to some troubles when it comes to editing and i was wondering if there is a way to un-group objects in a layer permanently without loosing the data. Thanks in advance!Bio K

1290
Paula C101
Julan S
Julan S
asked in Product Questions
How do you change the background?

How do you add a background image?

250912
Abi S
Agustine M
Agustine M
asked in Product Questions
How can I rotate a window in Lucidchart?

How can I rotate a window?

1780
Agustine M
Bill E101
Bill E101
asked in Product Questions
How can I change the shape of an object in Lucidchart?

I added a shape and typed in some text.  I would like to change the shape to something different but retain the text.  Is that possible?

1106
Monika G
AJ Coon
AJ Coon
asked in Product Questions
Disable Line Jumps

I am using the online version and I cannot find where to disable line jumps. I have multiple intersecting lines and I need them to not have jumps. Can someone please point me to where I can disable this?

415
Blake R102
David M102
David M102
asked in Product Questions
Lucidchart double arrow (two way arrow)

Would be nice to have an arrow option in Lucidchart for process flows so you could create a bidirectional line with both a head and tail arrow.

66463
Thom H
Prashant Chamarty
Prashant Chamarty
asked in Product Questions
Can I view revision history and restore previous document in Lucidchart?

Can someone please provide details regarding the same.

511
Prashant Chamarty
Piotr Dobrogost
Piotr Dobrogost
asked in Product Questions
Lock/unlock aspect ratio while resizing shapes in Lucidchart

It seems like there's no way to lock aspect ratio while resizing an object.

6941
Dave G
Deepthi
Deepthi
asked in Product Questions
How to empty Lucidchart, Lucidspark, and Lucidscale documents from trash

Do we have an option of removing documents from the trash?

233
Micah
squidbot
squidbot
asked in Product Questions
Is there a list of hot keys somewhere?

I've found a few hot keys I didn't know about while browsing through the forums (Like ⌥ + mouse to move canvas and ⌘+G to group) and a few are mentioned in UI menus (L for line draw) but is there a master list somewhere?

110
Dave G
Robert101
Robert101
asked in Product Questions
Border around image in Lucid

I would like to be able to place a border around an image. Not a border placed floating around it (like a container) but one that is stuck to the image. Images look better this way.

7760
Dave G
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