Product Questions

I've imported an organizational chart from excel but I do not want supervisors of some departments looking as if they are at the same level of lower employees or other managers. I just want to make a line longer that connects them to their own manager to show they are slightly above others. Is that possible? Similar to this.  

 I would like to see a glossary of shape names particularly in the network shape library. Many of the shapes look similar so I cannot determine the correct shape to use.  Is there a glossary somewhere?

Hi Is there a way to pin custom templates to the templates bar replacing some of the standard ones?It would be a nice quick-access feature for the team. :) Kind regards Patrik

When Lucidchart exports an ERD into SQL Server scripts what version of SQL server is Lucidchart exporting it to

Hi when I download the CSV of Shape Data one of the headings is "Contained By" which seems to be blank. What is that field for? Thanks!

Hi is it possible to make a shape take on the data of the container I'm dragging it into?   For example can I make a VM's IP address take on the IP of the subnet I've taken it into?   Thanks!

Hi My Company use VISIO. They've provided a BPMN stencil which I've imported. However their default task shapes are curved boxes. They become square boxes once loaded into LC. Is there a way to provide curved task boxes for the BPMN shapes provided by LC? I'm having to use UML shapes as a workaround - but then lose the BPMN icons? Thanks Moshie

Hello! The describing wheel template currently comes with 8 sections. I need 10. I do not know how to add more sections. thanks!

How do l import a flowmeter to my diagram

Sometimes when dragging an object or an image sometimes I cannot place flush with the other object.  Sometimes there is a small gap or it over lapse on top of the other image or object.

Is there a way to switch the font sizes to Pixels instead of Points?  The font sizes in pt are not fine-grained enough: 2pt and 3pt are the most reasonable sizes but there's a 50% difference between them.

Is there a way to create a Bill of Materials table based on the Shape Data within a drawing?

Hi I'd like to be able to draw a circle over the top of a screen shot to highlight parts of the screen shot but the shape blocks out the text in the screen shot. How do I draw over the top so that this doesn't happen? Thanks in advance.     

I'm looking at the purchase of a Google Jamboard for use with GApps products and would like to use it for process flow and documentation within the LucidChart environment as well.  Has anybody tried using LucidChart on a Jamboard?  If so how well did it work?  Any official Support?

wo ist es? jedenfalls nicht im Trash...

I am trying to change a shape in my Org Chart but the option Change Shape is greyed out. Any help ?   I am trying to insert a photo inside the shape. Regards Eytan

Hi all Would anyone have any insight into how to copy and paste text from a Lucid Chart that has been integrated into a Confluence page within an iFrame? At this time the action of "clicking and dragging" just drags the Lucid Chart around the frame.  

Hi Everyone I have created org charts in Lucid Charts that look great but when I go to print them out I don't know how to make sure that they are fitted to the page? Some of the charts will be very hard to read if they don't fit the page.   I’ve tried playing around with them but haven’t seemed to figure it out. Could you please point me in the right direction? Thank you!

Hi    A quick question ...is Lucidchart diagrams public ? I have a basic subscription. Can anyone else see my diagram?   RegardsDev 

When I signed up for the account and it asked for information to "tailor my experience" I selected Student although I am utilizing the application for professional business process mapping - and am also a student - after I selected it I could not go back to change it - I think this gave me default selections at top of my screen on the home documents page that are totally unrelated to what I need (i.e. 'Education' and 'Mind Mapping' when much more useful items would be business process map etc - can this be changed? Thanks

Hi My sitemap currently displays "width" horizontally and "depth" or "page levels" vertically. Since I have a website that consists of many pages on the same top levels (1-3) my sitemap becomes almost too wide to use.  It would be a lot easier for me to use if I could "flip" the orientation. Is that possible?

 How do I undo or remove a hyperlilnk from a shape? 

I know how to add multiplicities to a UML diagram line.  How do you remove them if you change your mind?

Is there a CosmosDB shape?  I need one.  Thanks Colin