Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,225 Topics
  • 16,202 Replies
6225 Topics
Dan102
Dan102
posted in Product Questions
Why can't I move my documents. I want to arrange them is a particular order and they won't move

Why can't I move my documents. I want to arrange them is a particular order and they won't move

50
Andrew D
Phillip M
Phillip M
posted in Product Questions
Org chart fields with more than one line

The Org chart elements have fields which are only 1 line (name phone etc).  I want to have an org chart with a field which can expand to the size and amount of text entered.  I want an org chart with goals.  I can add a field called 'goal' but it is only 1 line.  Some staff might have only 1 goal others 3.  Some goals will be a few words some a whole sentence.   How can I change one of the org chart elements to have a field "Goal" and the field accept more than 1 line of text. Thanks

60
Megan W101
colby
colby
posted in Product Questions
Opens Blank Diagram

 I connected GSuite to Lucid but when I try to link a specific chart to a specific G Folder it automatically creates a blank diagram. When I try to export to GDrive from Lucid it exports a PDF. I want to be able to organize specific lucid charts in specific folders and open from G Suite and not rifle through lucid folders. 

70
colby
TYRI Sweden AB
TYRI Sweden AB
posted in Product Questions
Saving "Download as" preferences

Hi! I find myself downloading diagrams frequently for embedding in other documents. But every time I'm opening a diagram and choose to download as.. I have to select the my preferred options (PNG crop to content ...). Is there a way to save this for my user across diagrams (I know the last settings get saved while a diagram is opened). Thanks!

00
TYRI Sweden AB
Deborah A
Deborah A
posted in Product Questions
Swim lanes seem to be overlapping

Hi we have a swim lane lines that appears to be overlapping and I can't fix it so that there aren't two lines. Can you tell me how to fix this?

90
Deborah A
Niels R
Niels R
posted in Product Questions
export tag lists from P&ID

 Does the software  have the option to assign a tag code to a instrument of valve and ensire this code is unique and does the software have an option to export the tag codes in a list to excel ?

30
Niels R
James101
James101
posted in Product Questions
Shopify integration

HI Guys I'm having trouble integrating a graphic I designed on Lucidchart into my Shopify site.  Anyone if this is impossible for any reason? Any help appreciated. James

370
Abby S
Sara R
Sara R
posted in Product Questions
Can't resize Android device

I am attempting to resize the an Android Device shape - but I am unable to change the size.  I can select the object and I see the blue box around the shape but there are not the rectangles to re-size.  I have tried using the four arrow icon but that moves it. I also selected the shape clicked "shape options" which allows me to see the size measurements.  In other shapes when I change these the shape changes as well - however with this shape (or any of the Android device shapes) when I change the size in the dialog box nothing happens.  There is a pin in the upper hand of the box and I can actually click this to remove it but still I cannot change the size.  Please tell me how I can re-size this shape.  Thanks!

90
Maison W
Matija
Matija
posted in Product Questions
Exporing custom made shapes in Lucidchart

Hello I have created several custom shapes inside a single custom shapes library: I need to export that library somehow so I could send it to my colleague (that needs to import it) so he can use them also to create his diagrams. Is there a way to do that in Lucidchart?   Thanks in advance Matija Zorboski

50
Abby S
darryl B
darryl B
posted in Product Questions
FDA 510k Templates

I wish that you would develop a FDA 510k Templates.

20
Maison W
Tom F102
Tom F102
posted in Product Questions
Shortcut for adjusting page size?

Is there a keyboard shortcut combination for adjusting page sizes manually by dragging from the edges?

50
Abby S
Don W
Don W
posted in Product Questions
Trying to print to a Cannon IPF750 Plotter

I'm trying to print my document to a IPF750 Cannon Plotter. I set the page size to match the plotter approx 36x24. When I print it's a small barely readable printout. I tried scalling by it only printed a small piece of the printout. Any ideas? Is this possible?

180
Don W
Luis Q
Luis Q
posted in Product Questions
What happens to my very big diagrams if I switch to a free account?

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

50
Maison W
Scott Y
Scott Y
posted in Product Questions
Sharp PDF images

How do I get a sharper PDF? I have made several process charts with 9pt font but when I convert to PDF the resulting charts are hard to read because they are a little fuzzy. is there a way to refine the pixel count when converting to PDF to get a sharper image? 

40
Andrew D
david.prioriello
david.prioriello
asked in Product Questions
How to add text to an image in Lucidchart

I've dragged an Image to the page (from the left side) but there's no text entry option unlike with shapes. What's the best way to do this? Do I have convert an image to a shape to use it with a text label?

5821
Andrew D
Len B
Len B
posted in Product Questions
Drive sync location

Is there a way to control where in Google Drive the files go?  It would be nice for some diagrams to automatically sync to certain folders where the team working on that project can see and interact with it.  

20
Andrew D
Dave R
Dave R
posted in Product Questions
Change direction of flow

 How do I change direction of flow for a check valve in a process flow chart?

60
Karsten B
Michael D102
Michael D102
posted in Product Questions
Knowing what google docs are using a diagram

Our organization uses reference diagrams in LC which are then included in many different google docs.  If I update one of them I want to know how the including google docs might be affected (maybe the supporting text needs to be updated). Is there a way to know what google docs are including a given diagram?

20
Michael D102
heather
heather
posted in Product Questions
3 hours working on a document that I saved over and over and now it gone right before I have to go into a meeting.

How is this possible?  I am on the free version and this is a deal breaker for me.  

30
Abby S
Elie L
Elie L
posted in Product Questions
Cannot download document with transparent shapes?

Hey I used a lot of transparent squares to color code a timeline however when I try to download the document it removes all of them and makes my entire document background just white. Is there any workarounds for this? I tried downloading each format with no luck.

30
Elie L
Keith J102
Keith J102
posted in Product Questions
Pasting a shape automatically connects to all other shapes

I have an AWS Imported document. If I attempt to copy and paste a shape or collection of shapes in the document Lucid creates connectors to all other shapes on the document. If I am copying more than one shape at a time this crashes the browser session.

20
Keith J102
Nina A
Nina A
posted in Product Questions
Will a visio export keep layers hotspots and links?

Hello I work in Lucidcharts and don't have Visio but I'm putting together some flow charts for the intranet of a client that does use Visio. What I would like to do is export the files to Visio so that the client can open them. What I'm wondering is if all layers hotspots and links will "translate" to the Visio file and work the same as in Lucidchart? Since I don't personally have Visio I can't just try it and see what happens. Thanks in advance! Best regards Nina

360
Andrew D
John B105
John B105
posted in Product Questions
Location of measurements on a floorplan

 I am wondering if there is a way to move/reposition the automatically generated measurements on a floorplan? My problem is that the measurements are getting covered up by other elements I add to the plan.  So for example my wall measurement was covered up by the counter element I added to the plan.  And so forth. My workaround was to add text boxes and type in the measurements manually.  Thank you. John B.

90
Karsten B
Ben R102
Ben R102
asked in Product Questions
Apply color and other styles to multiple cells in table in Lucidchart simultaneously

When i select multiple table cells and set font color none of the colors change. I have to go into each cell individually to change them. Also doesn't work if I copy a row ... font styles don't get copied. 

451
Ben R102
Ben R102
Ben R102
posted in Product Questions
repeated elements / variables

Is there a way that I could repeat elements across tabs (only editing them once in a single tab)? The use case is being able to create a document header that I can then add to each tab in my document (for wireframing). Thanks.

60
Andrew D
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
© 2025  Lucid Software Inc.