Product questions

Why is it that when I create a 10 x 10 room the wall dimensions on parallel walls do not show up the same event though the room appears square?  

I have a LucidChart document that has about 32 pages. Each page contains a state chart for a process. Some state charts are small and fit easily on an 8,5x11 inch letter sheet, but some are huge and must be in a customized page that is large enough to contain the whole chart.But after I assign page sizes for all the pages through the “Document Properties” menu and export a PDF file of the pages, I noticed that the page size is not remembered, so every time I want to export a PDF file I have to go through the entire process of assigning page sizes to all 32 pages.Is there some setting that tells LucidChart to recall the page sizes and orientations that were used the last time I exported the diagram? 

I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over 

Hi All,It seems that, in a Team plan, a user who is not the account owner cannot use an application shared with him by his account owner.I have an application that use rest api (ex: https://api.lucid.co/v1/documents/search) to get the list of the document of the authenticated user.I have declared the Oauth 2.0 of the app and I have shared the app (thus containing only the Oauth2.0 Id, secret and redirect URI).Using the Oauth 2.0 with the account user works well.Using the same Oauth 2.0 information when connected with the invited users do not work. The authorization( https://lucid.app/oauth2/authorize) fails with the error message : “Authorization failed: Error: Authorization page could not be loaded”If the users (account and invited user) are part of an enterprise subscription, it works.Any explanations?Regards.

I created Fishbone from template 5 days ago. Today when I opened the Lucidchart , file was there and title was correct but it is empty. History have many points recorded but when I restore any of them they are as well empty.

After moving to a new laptop with ARM chip (Snapdragon X) I’m experiencing issues with my Lucidchart add-ins for Powerpoint and Word (‘This add-in could not be started….’). We are having that centrally deployed.Before getting in touch our Lucid Admins I wanted to confirm that the hardware is supported, to be on the safe side.Thanks & Best,Klaus

We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.    

Hey guys, We are having an error with our Okta push group due to it stating there are groups members that are non existent. When looking at the Lucid ID, I’ve checked against the export from Lucid of our members and they don’t match. Please can someone assist as right now this is blocking our Access Request in Okta.Thanks,Tallie

Hi,We get the following error when we try to link LeanIX to Lucidchart (was previously working without issue):"{"error":"Unauthorized","details":"Bad client ID or redirect URI"}"Any ideas how to resolve?Thanks

After sharing multiple documents with a client by sharing a pdf image file, is there a way to deactivate those url’s? I may have sent a whole businesses process maps to the wrong client.

Hi,Is there any way of totally disabling AI for my account? I don’t want to use it at all, and it’s proved invasive if not annoying, so far.Thanks in advance,Paul.

Here is the Lucid documentation I’m seeing:  Yet I am NOT seeing an Opacity bar, a blue dot, a panel, or a dropdown on the right that would allow me to control this. Is it gone and the Help documentation is misleading? 

Hi I’ve established integrafion of our Lucidspark board (I’m not the owner of the whole board but I have enough access permissions) and Google Sheet. I succesfuly synced one spreadsheet with the Lucid Cards on the board. It synces like a charm, both ways. Unfortunately, it works only for me! :(. When the other team member updates a card in Lucid, a little wheel on the card rolls forever and the update is never synced with GSheet.How can I provide all the team members the possibility to sync their updates? Collaboration is essential for us and we have planning next week 😥  

I have used LucidChart for over 10 years. I have struggle with one unpleasant attribute of text labels on connectors. Even if I turn off ALL “snap-to” options, labels insist on being in certain fixed locations on their connectors, which often makes a complex state diagram virtually unreadable. I finally consulted the “Leo” AI agent on the Brave browser and he told me to use what he called the “Nudge” method, If you hold the Alt key (option key for Apples) the mouse can move the text label to anyplace on or around the connector. But when you are finished, unclick the mouse first, and then release the Alt key. Release the Alt key first and the text just snaps back to the same limited location on the connector. Another glitch in this method is that if you open the same chart without closing the prior instance, the new location of text label is not preserved. It snaps back to its original anchor point. I found that if I closed the document and reopened it, the desired change to the text la

Another company hurting functionality to add AI I don’t need….😣Hovering no longer gives me an option to change the shape - only this AI tool that I don’t need right now. I look at the full menu, no option to change the shape. The only way I can find to change the shape here is add a completely new one from the left tool bar. Not ideal when I decide to change the shapes halfway into a project...now I just have to redo the whole thing?Hopefully I just need another cup of coffee and am just overlooking it, but WHERE is the change shape button!?   

We create large engineering and manufacturing architecture and process diagrams, often with many pages per document.we have been experiencing 2 scenarios:Export to PDF results in diagrams missing a considerable number of lines, etc copy&paste of diagram entities, or import/page result in the image being missing many linesthis is causing both productivity issues, and difficulty in delivery of final artifacts to clients.

We know it can be tricky to decide which Lucid product is the best fit for your next project 💡If you are wondering when to use Lucidchart versus Lucidspark, the easiest way to choose is to think about the current stage of your work.Here is a quick breakdown of what each application is built to do and a few top features to try:Lucidspark: virtual whiteboardingIt is a flexible space built to help teams brainstorm, ideate, design, and collaborate on a flexible canvas. Use Lucidspark when you need to explore ideas.Top features to try:Facilitator controls: Keep your brainstorming sessions, PI planning, and meetings on track using built-in tools like timers and laser pointers. Lucid Cards: Import work items from integrations like airfocus, Jira, or Azure DevOps as bidirectionally synced cards to easily visualize dependencies and manage your backlog. Visual Activities: Use interactive polling and voting to align your team on trade-offs, priorities, and retrospectives. Collaborator colors and

I changed a couple of settings the other day that changed the line behavior in a way that I don’t like. I feel like I’ve gone through just about every setting possible at this point, though, and can’t seem to make it revert, so I’m wondering if someone can help me identify the name.https://gifyu.com/image/bI8gGWhen I try to connect one object to another, the system ignores where I start and end and just decides on its own. What it chooses is often completely nonsensical and doesn’t do what I’m trying to make it do. Sometimes I can redirect the lines, but the way lines interact with other lines seems to be goofy now as well. For instance, they refuse to end at the same point. Also when I’m trying to draw one line, if it crosses another, the second line starts moving around. I’ve toggled all of the snapping behaviors that I can find, and nothing changes. I’ve also read about the smart guides, etc., but this behavior just started at the same time as I was playing around with some settings

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

I am using Lucid for process mapping. What I am trying to achieve is a label in the right top corner of process steps which shows the system where that activity will happen. However, the app keeps rearranging shapes, so when I try to drop a little shape on top of the other, it will pull them apart. I tried to switch this function off, but I am unable to switch off and it prevents overlapping all together.FYI I have followed the instructions from Lucid AI, but this feature still dominant. Please advise or fix. Thanks!

 diagram of financial management system that illustrates the flow of data and info. Security features use lucid diagram to represent the workflow of the system.

What are the resolution requirements for the photo to upload into my profile? The upload function does not scale any of my logos to fit into the box - not useable in the current state.

Hi,I need to generate dinamically web pages from my application, in order to show diagrams.My application is able to generate markdown code and, until now, I obtain the web page and the diagram using mermaid library.For example: my web page contain the following source:<html><head><title>Schemi funzionali - Flow chart </title><script src="https://cdn.jsdelivr.net/npm/mermaid/dist/mermaid.min.js"></script><meta charset="UTF-8"></head><body><div   class='mermaid'>graph TDA -->B</div></body></html>The question is: it'is possible to obtain the same thing using Lucidchart lybraries, without the need to connect to the site https://www.lucidchart.com and make the diagram from scratch? Thanks in advance and best regards

Hello Team When creating the sequence diagram from markup limitation is that it can be black and white plus few color themes. I would like to create custom themes shapes but still use markup. Is it possible?

where is diagram as code? can't find it