Product questions

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

Is it possible to create a roadmap from the template that uses a different time interval than the options offered? I am trying to create a road map of yearly intervals - 2025, 2026, 20267.  Thanks for any insight.

newbie question - Ctrl+Z doesnt undo.I stretched a swimlane, it enlarged every swim lane. CtrlZ not working.History has saved only a snapshot from 15 minutes earlier. Is this normal? Any advice? 

Hi, I am listed as the owner of this Lucidchart document (see screenshot) yet when I try to change the location of the document from “shared with me” to a different folder, I receive an error message I don’t have permission to do so. What setting do I need to change in order to move this document?  

Hello I'm creating flowcharts in Lucidchart and there are two different sets of text formatting that I can't fix; one set appears hazy (upper box in image) and the other appears normal (normal box in image). I've tried playing with the text formatting options but can't get the hazy box to look normal - anyone have any insight into how to fix this?     Alternatively is there a way to just delete all special formatting for a text box so I can start at square one?     Thanks. 

Using the timeline component how can I use the Jira target start and target end dates to generate the Gantt Chart view in Lucid Spark. I cant see any option to set the date fields used by the timeline component. I am unsure how to proceed with getting this Gantt chart to respect our Jira target Start and End dates

Per the help topic and the AI, I should be able to change the opacity of the fill color by selecting from a slider panel that “appears”.  However, I am seeing no such panel.  I found no bug reports about this.  I guess it’s me?  

Click on a blank area of your Lucidchart diagram to de-select everything. Click the "Edit Line Type" icon and choose the type you want.This is similar to Adobe software (e.g. InDesign) where settings made with nothing selected turn into defaults.

As shown in the image if i select any one of the shape the ones which are connected to the selected ones should be highlighted. How can we achieve the same? What are the steps i need to follow to implement the same in my charts.

At Lucid Software, we’re committed to making the Lucid Visual Collaboration Suite accessible to all users, empowering everyone to see and build the future. Accessibility remains a priority in our products, and today, we’re excited to announce several new resources and capabilities in Lucid to support an inclusive experience for all individuals.  Find all accessibility information at lucid.co/accessibility. View Lucid’s official accessibility statement and access standard and compliance information. Download the newly available Voluntary Product Accessibility Template (VPAT) for Lucidspark at lucid.co/accessibility.

Hey there, Is it possible to pin the desired documents and Templates at the top of the home page so that we don’t have to constantly scan through all of the files to find them?

Hi,I have linked my Google Drive account with Lucid account. New diagrams created in LucidChart shows in my Google Drive account under “Lucidchart” folder. But, every file in Google Drive shows “blank diagram” as file name. Should the name still be part of meta data that syncs? So far, I tried:Unlinking the account and relinking Remove and put back the check mark to allow sync Tried the Sync Now buttonCan you confirm if the behavior is expected?Thanks!   

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to

I have two data sets and one of my data sets unlinks and then I get errors and need to re-sync is over and over again. (google sheet)

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

Are there any updates as to when Excel 365 will be taken out of beta?  Our company has been asking for a really long time, and we are a Microsoft shop and really want to expand our use of data linking in Lucid and really need the two-way synch to do so.  Thank you for your consideration.

Steps to reproduce in Lucidchart:Create a flowchart including two shapes. Place the two shapes one above the other, such that Align > Center will do nothing but Align > Middle will stack them atop each other. Create a line connecting these shapes. This line should originate from the bottom of the lower shape, and connect to the top of the upper shape. Add some text to the line, such as “Sample”. Ensure that the line does not follow a direct path from one shape to the other, but rather wraps around the shapes. Select the shapes and the line. Right click, select “Export Selection” > “PNG Observe the bug: The text from the line is not entirely included in the export.Observe below: The text on the line should read “Bug Line Text”, and instead only “e Text” is legible.

Ever since this went live it’s been a thorn in my side, how do I turn this feature off?  Thanks!   

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit. 
If none of those tips help drop a comment below and include the following information:
 A screenshot of the issue

Hi I have shearched online, used chatGPT , but I cannot find out how to add a connectort point to a shapeSome searches indicated using Ctrl(Windows) and Click on Shape border...this does not work. Other searches say right click on the shape bu slecting Add Connector...this does not exist?Any thoughts?In Visio is can easily be done?CheersWarde

Hi everyone, can anyone help me solve this issue? When I add a note to my charts, even if I try to adapt it by adjusting the note shape, I’m not able to make it fully contain the text inside the note.

Within a text box we have been differentiating between red and orange text color for required vs. optional attributes. But all of a sudden, when I go to change the text color of one piece of text within a text box, now the custom color option automatically initiates, and there is no way to successfully select the pre-determined red. I keep ending up another color automatically selected, or no change, or different colors when I select the text box vs unselected. This is VERY frustrating, please help!  Unselected:Selected: 

Hello,I want to print on ANSI or Architectural size paper (Pre-defined C or D size). When I go to print, the paper size options do not include what I am looking for, and if I use a custom size, it prompts for paper size in pixels, not inches or other units. Any ideas? Hovik

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again.