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Error accessing Lucid via Canvas with iPad/tablets

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tried different browser types and devices, but the error keeps happening

Lucid support team

Hi @Esth, thank you for posting in the community. As a first step, would you mind enabling 3rd party cookies and then trying again? Please take a look at this article for information on how to do this. Additionally, could you please try connecting your Lucid account via Canvas in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks in advance for your help and patience. Please let us know if you have any questions!

Leianne CAnswer

Lucid support team

Hi @Esth, thank you for posting in the community. As a first step, would you mind enabling 3rd party cookies and then trying again? Please take a look at this article for information on how to do this. Additionally, could you please try connecting your Lucid account via Canvas in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thanks in advance for your help and patience. Please let us know if you have any questions!

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