tried different browser types and devices, but the error keeps happening
Solved
Error accessing Lucid via Canvas with iPad/tablets
Best answer by Leianne C
Hi
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Thanks in advance for your help and patience. Please let us know if you have any questions!
+15Hi
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Thanks in advance for your help and patience. Please let us know if you have any questions!
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