Product Questions

LucidChart today started to show blue striped lines across all of my diagrams including new diagrams. Do you know what I can do to stop these striped lines. I tried Chrome and Safari -- same issue. I am running Lucid from a macOS Catalina version 10.15.7 on a MBP 16".   Thanks in advance for your help. 

I am using an enterprise version of Lucidchart and when I attempt to import a Visio file (.vsdx) I am receiving an "unknown error". I made sure the file is compatible (Visio 2019). I also tried this in a non-enterprise account (free personal account) and the import worked fine.

3 de mes élèves ont partagé leur fichier Lucidchart avec moi et je n'arrive pas à supprimer ces fichiers de mon compte. La ligne suppression est grisée.

I do not see a way to do this.   Thank you.

Is there an API to get all activities performed by user in an Enterprise Account?Or list all documents with details regarding who updated and when it was updated?

Something happened between starting my lucidchart drawing and now.  When I drag a shape onto my canvas the shape is super tiny.  So tiny that it appears as a single dot.  So tiny that I cannot even grabhold of the corners to expand it. I am able to continue working by copying and pasting my existing shapes but it is slow tedious work.  What did I do?  Or more to the point how do I undo it?

Do you know how to fix this?

I have been trying to paste text into both a shape and a note and it causing the app to crash.    

Hello We have a Lucidchart diagram we would like to add to a google sheets document. We hoped to use the Lucidchart integration for google sheets to select a diagram and insert it into a google sheets document. However after clicking insert on the diagram preview the progress bar just loads indefinitely no diagram is inserted after waiting over 10 minutes. To explain my process: I granted Lucidchart access via the integration for google sheets => Selected the diagram I wanted to add => It appeared correctly in the preview window => I clicked insert. I expected that the diagram would appear on my google sheets document after a few minutes but it just hangs on the loading dialog. No diagram is inserted in the google sheets document. See screenshots below: Is there a workaround or fix for this? Thank you

Recently I upgraded lucidchart to team 2-3 members. Because lucidchart is always not sufficient to a storage I wanted to get a enough free storage. So I deleted many pictures and documents but after more than 10 days of doing this storage is not changed. How long should I wait to be changed my storage capacity? 

I have a chart that I've shared with coworkers giving them editing capabilities. I have a premium account and I can't tell which shapes are available for them to use with their free accounts. How can I find out which shapes are available to them without having them click on each library and try them out one by one?  

Hi everyoneI'm learning LucidChart and trying to visualize MySql database schema in new Document. For this I use dump of mysql schema in database.sql file (with no data). Then I'm converting it to a bunch of csv files (https://www.rebasedata.com/). When I'm trying to upload it into the Lucidchart it gives me parse exception. What am I doing wrong?Thank you.

I want to display a list of values for one property on a smart shape that is filtered by a different property on the same shape. So if I have a Container with shapes with properties that return the arrays Job List = [$25$50$26] and Ship By Month = [232] I would want the function to result in [$25 $26]. So far I have gotten to this code which isn't working =FILTER(CONTENTS."Job List"@"Ship By Month"=2) What am I doing wrong?

Hi My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail. I receive the notification in LucidChart bu can't do anything with it. Can you set this up manually? My team's domain is btcpower.com This is quite urgent as i need to use lucidchart today.  

I have the Lucidchart confluence plugin installed and we have been using it for years.  I am designing a new confluence cloud instance and I want to create a Lucidchart flow diagram to get everyone's (my bosses) buyoff on it before I start work on it. What I was trying to do is create a flowchart with actions that take you to other Lucidchart diagrams.   This all works great in Lucidchart but when I click on the action when I'm in Confluence I just get a blank about box.  Does that mean this doesn't work?  Or is there some configuration I need to do on the confluence side?   Thanks  

Hi I am having issues linking a Google Sheet to my Lucid Chart for Organisation Chart.I have attached a screenshot.

I think the title pretty much speaks for itself.  As a small business owner it would be wonderful to do something as simple as link data.  I don't have a team but yet the only way to get these features is to upgrade to a team account.  Why not offer an individual option for automation and integration functions so a team of 1 can function as a team of many without having to pay for additional help?  Especially during these trying times when even a small additional expenditure can mean the loss of one's business.

I have read the tutorial and the community help on this topic and I still can't get a hotspot with link to another layer to work. What I'd like is to show the first column and then "turn on" successive columns. When I try to link the first column/vertical swimlane to the 2nd column and press Shift/Command + all that does is make the content bigger. I looked for Sync Visibility as suggested in the community posts but did not find it in any of the menus. I am stumped but still excited to get this to work. 

We had a designer create an icon set - I specifically requested that they be SVG so that I could use them to create a custom library in LucidChart.  Unfortunately once imported many of the SVGs are mangled or distorted in some way.  Looking at the source code it seems that the "problematic" SVGs have some sort of fancy element in them - like a <rect> or <clipPath>. (Those aren't really "fancy." Those are very standard.) I can't ask our designer to start using LucidChart as a vector design tool - because it simply isn't one and asking that would be unfair.   I can however perhaps ask for some sort of SVG standardization or conversion that will make them compatible with LucidChart. I have searched the knowledge base on this but does LucidChart have a guide to their SVG requirements?   As an example here is an icon before and after import: Here is the "before" SVG: <svg width="48" height="48" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000

I have created a few custom shapes in Lucidchart by designing them and then exporting the document as an "SVG with transparent background". The document is exported and looks perfectly fine but once I upload it into my custom shapes library some of the outlines will be lost. It has only happened with two shapes and none of my other shapes have had that issue. I don't know what is different or what went wrong with the two designs.  See the attached images for the design vs what is created when shape is imported.

Not sure if someone's available to talk as I have noticed there's no contact details anywhere to speak with support. I have a column for Unique ID (i.e 1-100)Name job title and reports too (references the unique ID of the colleague they report into) Can this be set up so Lucid Charts sees the info and automatically builds the flow charts for me as it doesn't look like I can or is there something I am missing? Is there a number I can contact someone or arrange a call back to better describe what I have and what my needs are?   Kind Regards Liam

Hello I am trying to export the whole diagram but it's not exporting the whole thing. How do I do it?   Thanks 

Everyone's head is being cut off in the employee photos on the Org Chart.  Is there a way to fix this?  Can they be edited or should the photos be a certain size?

bonjour j'ai créé un compte gratuit il y a quelque jours. J'ai créé 20 objets et les liens entre eux et je ne peux plus utiliser le logiciel alors que normalement on a droit à 300 objets dans la version gratuite. Je ne peux plus l'utiliser car le logiciel se bloque sauf si je rentre ma carte bleue pour tester gratuitement pendant une semaine les fonctionnalités gratuite. Comment puis-je profiter de ma version gratuite sans avoir à rentrer ma carte bleue? merci

Is it possible to embed content from another source in a Lucidchart.  We have an Airtable base that we'd like to see while working in Lucidchart.