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Trying to add a new subsription

  • January 14, 2022
  • 1 reply
  • 5 views

Murat C

Hi I am trying to add a new subscription and I complete all the steps and I get an error message stating that we could not authenticate you. I am using an AD App and have the custom role and it is assigned to the app. Can you help?

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Coumba D
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  • Lucid support team
  • January 14, 2022

Hello Murat

Thanks for posting in the Community!

It sounds like the issue you have encountered is specific to your account and we might need to look at your settings to be able to guide you. For privacy reason I would rather move this conversation to a support ticket. I will get back to you very shortly!