Product Questions

Hi there! I've created a number of custom shapes. One of them I'd like to be a condition node where we pass through a yes/no gate. I wanted to represent the yes/no connection points as green and red little nodes like this: It works great... for the most part. The one annoying thing is that the green and red tabs aren't grouped with the yellow box so in order to select the whole object I have to drag a selection window around the entire thing. Quite annoying when I'm working with tons of these. I know I can group these objects together but then it makes it a real pain to edit the text. I have to double-click the object to edit the group then double-click again to edit the text. Anyone have ideas for a good solution here? Cheers!

A popup suggestion offered to automatically set the color of arrows from decision diamonds. Unfortunately I hit "no." How do I enable that?

I'm just trying to change my name from the generic one (that uses my login) to be my actual first and last name and get a very generic "Changes not saved.   Please resolve any errors and try again." message.  Seeing this in Edge and in Chrome.Changing my name in the "Profile Settings" is the only change I'm trying to make. If it matters we use SSO.

I'm a newbie. I am trying to remove an object/shape from a mindmap. I cannot find any way to do it. In fact if I try to move it the whole map moves. I've looked the help center. No luck!

The font I uploaded and used frequently disappears. When I try to upload it again there is an error saying "Font Upload Failed". Even if I try to upload other fonts the same issue still occurs.

When I add the iOS shape of the an iPhone 6 or and Android smartphone shape I cannot resize the shape. It's huge and I want to make it small to include in the diagram I'm making.  When I double click on either of them I do not get the sizing squares that would get with other shapes and can use to resize them. How can i resize either of these or how can accomplish inserting a generic smartphone image that is resizeable? Is there a resizeable one available in the shape library somewhere?

Has anyone found a way to import signavio files into Lucidchart ?  

TRABAJOS DE LA U

Hi There is it possible to copy an object and pasting it in the exact same spot onto a different page? Many thanks David 

In our org chart we have multiple tiers all of which do not have the same reporting structure some stop at tier 2 others drop two more tiers. There is one top tier (1person) not shown in the image. In order to format on 11x17 landscape I need to have the reports under Tiers 2 and 3 flow down and not across. How? Some are working this way some are not. Image shows red boxes and purple I'd like it to flow like the red flowing down. this is what I want to do with all of them. There is enough space to have the 4th tier flow to the right since not all tier have that lowest level.

In Visio I can right click on a Shape and see the Size and Position data. Is this something you support?

Poseo de una cuenta educativa pero no me deja crear esquemas aparece que tengo el almacenamiento lleno pero luego solo pone que he usado un 3% de este esperé 4 dias a ver si se actualizaba y ha seguido igual. He borrado las cookies del navegador y el caché y aun asi sigo sin poder usar las funciones de la aplicación.  He intentado mandar las capturas al javascrit pero me sale error no se si hay alguna manera de solucionar este problema. (adjunto capturas de fotos)    

Hello! I recently joined my company’s enterprise organizational account and was able to edit for the past 2 weeks. When I opened my diagram this morning I received the following message: My admin says she did not revoke my Lucidchart editing license. Why did I lose edit access?

For example if I turn off grid does it also turn off the grid for the others.  I want to know how this works for: Documents that I create and share Documents that are shared with me I am hoping it doesn't affect others as I want to make the view comfortable for me without affecting their default preferences!

Somehow the hand tool has appeared on my Lucidchart diagram and i'm no longer able to drag objects around with the point/drag tool.  I can't find any documentation about how to switch between these tools.   Thank you.  ryan 

I have a data model I generated from imported data and wanted to understand what I can actually do with it. The model view it self seems rather fixed and I can't seem to zoom in and and see the clear definitions of network and VPCs.  It seems the generated diagram is rather limited in what you can do with unlike a custom diagram I draw from scratch. Just wanted to check I haven't missed any functionality?

I want to be able to draw lines at an angle ..... free entry lines ... not connectors. Also be good having drawn them to have a quick access properties to set angle (as Visio does) 2nd related Q ....having drawn a line ..... I know you can change weight or to dashes.   Can you add 'arrows' to the ends ...

How to use the Select Box UI shape? I inserted one in a diagram but it is always pulled down showing all option items. How can I present it collapsed?

As an userI want to set a different foreground color for objects based on Conditional FormattingSo that I can create more powerful dynamic diagrams Currently I can for example set a background color based on the Conditional Formatting but I cannot set a foreground color. This significantly reduces usability of the Conditional Formatting feature.

Hi is it possible to add notes on to Arrows between shapes? When I right click an arrow I don't see the option to create a note.   If it's not possible what would be the alternative implemented method to add markup details on diagrams without it cluttering the view. I'm thinking maybe comments?

I have a 3 column ERD object and I am trying to increase the width to account for a large column name. Previously I could drag the left or right side of the object to increase the overall size then use the 2 sliders on the inside to adjust the column. I can no longer do that.

Hi Team Is there a way to import Lucidscale Diagram into Lucidchart ? I have imported my AWS Environment into Lucidscale via AWS CLI ( Cross-Role and IAM User did not work ). Kindly awaiting your reply.

Hello! My name is Heather and I am with DPS. I am trying to get my org chart updated and found that one of my names that is on my org chart list that I get my names from isn't transferring over with the data refresh. Can someone help me figure out why?  

I made a free account and started building a diagram but now I can’t edit it! I’m not trying to use any premium features and I hit a paywall every time I try to add a shape.  The paywall says “You’re trying to access a premium feature. Upgrade to enjoy Unlimited Items and much more.”

When I create a new folder under another in lucid.app/documents it does not inherit the collaborators of its parent folder. Is there a way to make that happen? It's not practical to share every new folder manually with the several dozen collaborators.