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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,442 Topics
  • 12,858 Replies
5442 Topics
S
SBlundell
asked in Product Questions
Breakout boards

Entering Breakout boards is very slow. So, I am teaching with between 2 to 4 students using Lucid Spark. I have set individual tasks for students on breakout boards. However, when I ask the students to move to the breakout boards it seems to take forever for them to be able to access/load for each individual student. Does anyone else have a similar issue or a fix for this?

4
Leianne C
2 months ago
M
meghan.tighe
asked in Product Questions
Monday.com icon does not appear in Menu

I am trying to follow the instructions on this page:https://help.lucid.co/hc/en-us/articles/14848543040660-Integrate-Lucid-Cards-with-monday-comI believe I have successfully completed “Install the Lucid Cards for monday.com integration” because I see the following screenshot: However, when I get to step 2 in “Link Lucidspark with monday.com”, I do not see any icon in the menu that appears:I have confirmed I have an enterprise license. I don’t see any integrations when I look at what is assigned within my account profile. Do I need a different level of permissions to complete the install? 

3
Leianne C
2 months ago
J
JellyBean
asked in Product Questions
CSV import

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?

1
Amelia W
2 months ago
A
adaman
asked in Product Questions
Printing

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

1
G
2 months ago
S
shedietz
asked in Product Questions
Sharing Layered Diagram with Non-Users - Default to Preso Mode?

New user here - I’ve looked through all the help docs and done a lot of Googling, but can’t find an answer for this. Appreciate any guidance you can provide...I have created a multi-layer diagram that I need to share with an executive audience. These execs don’t have Lucid licenses. When they click the link I provide from Lucid to view the material, I want them to land directly on the document in the presentation mode showing layer 1 to start - like it would be if we were in a conference room together with me sharing it on a big screen. How do I accomplish this?I can’t use the PDF version to export, because it “breaks” the toggling of layers (it shows layers on separate pages, which is not a great experience for this group of users). I tried sharing a link, but it drops the person into what looks like the edit view of the app - which is a big turn-off for people who have zero experience with the tool and frankly no interest in or time for seeing all of that. I’m not sure if we see it t

4
S
2 months ago
A
adaman
asked in Product Questions
Printing for legible reading

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

1
Humas1985
Lucid Legend Level 4
2 months ago
S
Sebastien Renaud
asked in Product Questions
How to change frame text color

See attached picture. I simply want the title text to be the same style as the container text. Makes some shape unusable

10
Flavia D
2 months ago
T
tapcam
asked in Product Questions
Out of storage, unable to save edits

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

6
T
2 months ago
T
tapcam
asked in Product Questions
Unable to Save

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

3
Kelsey Gaag
2 months ago
T
TheOllie
asked in Product Questions
My Shapes have disappeared from the Shapes menu

My Shapes within the shape library with all my custom shapes, which has consumed many hours of time, some of which are quite intricate objects, not to mention all corporate branding, have disappeared and no longer appear under My Shapes in shape library … No billing nor account issue (account owner).How can I get this raised with the team to investigate …?

1
Shantel Gillette
2 months ago
P
PeteMAtAdobe
asked in Product Questions
Display two diagrams side by side

I am creating diagrams that start at current architecture and have phases to the future architecture. Is there a way to display two diagrams side by side so that I can easily copy shapes or sections of diagrams from one to the other? 

5
Lance
2 months ago
J
Jshood
asked in Product Questions
Import cards or shapes with data in Lucidchart

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards.  I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

1
Kelsey Gaag
2 months ago
J
james.yoder
asked in Product Questions
Shape improvements

My main gripe with Lucid is using shapes. Everything is designed around Visio, so if you use vendor shapes such as Cisco’s, you have to open them in Visio and unlock or edit the shape data fields before adding them to your Lucid shape library. It’s also a pain to move the shape data that you attach to shapes. On grouped items, adding shape data doesn’t work correctly. You have to click into the shape, and pick a single shape, and add the data there, which is clunky.  Direct import from Visio is spotty at best. 

10
J
2 months ago
Jay A101
Jay A101
asked in Product Questions
Resize a Lucidchart shape without shifting existing lines

Hello. I have a PROCESS shape extended to a long rectangle. I have a bunch of other shapes connected to it. I would like to extend the rectangle to the right without all of the existing connections shifting. Is there a way that I can drag the right border without dragging the arrows with it?   Thank you  

6
Micah
2 months ago
B
Bigwozza
asked in Product Questions
ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD.  It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do.  I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly.  When I follow the instructions it does everything except add the relationship links.  The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

5
Kelsey Gaag
2 months ago
S
SteveCIE
asked in Product Questions
Custom colors not saving

If I open the “fill color” and pin it to my screen, I should be able use use the (+) to save or create a palette of colors for quick use/reference. However, this (+) hasn’t worked for more than a year. I’ve been waiting for someone to fix it. It’s really helpful to be able to quickly select from a small list of either selected or custom colors. I know I can copy format. But sometimes I just want a consistent color, not the whole format. Can this please be fixed.

1
Lance
2 months ago
Richard S101
Richard S101
asked in Product Questions
Accessibility issue - Grid lines can be difficult to see

Sorry my eyes aren't that great.  Sometimes and in particular lighting I have a really hard time seeing the Grid lines.  I know all the basics (turn them on turn them off snap-to-grid etc.) that won't help here. Is there a way to control the Grid line color and/or width?

5
Leianne C
2 months ago
P
Pablo
asked in Product Questions
Mind map link to Google doc

How do I create a mind map to insert a link to a google docs document?

1
Leianne C
2 months ago
N
NoahCooke
asked in Product Questions
Publishing Lucidchart diagrams in academic journals and citation

Hello,Could you please clarify: for Lucidchart users who created figures in Lucidchart with a subscription account, is it acceptable to publish the figures--including figures made from templates--in academic journals? Further, is it necessary to cite Lucidchart software? Thank you for your help.  Noah Cooke

4
Micah
2 months ago
T
ttsang
asked in Product Questions
Issue with integrated pen on touchscreen Acer Spin 5

Hello there,First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions as it had before (ie: with the pen fun

8
D
2 months ago
N
Nicolle
asked in Product Questions
Combining Duplicate Job Titles in an Organizational Chart

I have created an organizational chart. However, in this chart, we have many duplicate job titles. I would like to merge these into a single box. Is this possible? How can I do this? Hopefully, someone can help. Thank you in advance.

1
H
2 months ago
M
Malufa
asked in Product Questions
IMPRIMIR PAGINAS

Existe alguma forma de imprimir simultaneamente no mesmo documento mais de uma pagina? atualmente tenho que imprimir uma pagina por vez e utilizar outra plataforma para unir os documentos.

1
Quadeshia
2 months ago
Morgan T
Morgan TLucid support team
published in Product Questions
Export sticky notes from the Post-it app directly to a Lucidspark board!New feature

With 3M’s new integration with Lucidspark, you can export sticky notes from your Post-it app directly into a Lucidspark board. You can even take a picture of handwritten sticky notes, and send them to your board as well! The Post-it app is available on the App Store for Mac or iOS and on Google Play.Before connecting the Post-it app to your Lucidspark account, you’ll need some Post-it notes ready to export in the app. You can create them digitally in the app or handwrite them. If you have handwritten sticky notes, digitize them by snapping a photo from within the Post-it app.Check out this example taken from an iPhone: Export to LucidsparkOnce your sticky notes are ready to send to Lucidspark, follow these steps:Open the Post-it app on your preferred device. Select the Post-it board you want to send to Lucidspark. Click the Share icon. Select Lucidspark. Review the notes from the board and edit as needed. Click Next. Connect your Lucidspark account if you haven’t already done so: Clic

371
Ria S
Lucid Legend Level 2
2 months ago
C
ChrisW
asked in Product Questions
Shape options don't update document

Hi. I’m using Firefox (version 127.0.2) and when using the shape options the screen is not updated when changing values.To reproduce:create a new diagram add a box select the box open Shape Options click the arrows for up/down in any fieldThe drawing changes, but the value in the dialog is not updated until closed and opened. Can this this fixed?   

5
Amelia W
2 months ago
J
JamieSchryvers
asked in Product Questions
Set standard zoom and view when reopening or sharing Lucidchart document

Every time I share or publish my document and another party views my document the document opens in random zoom settings and my page is never aligned. I don't know if there is a setting that will lock my view option or always align my page? Please help, this is very frustrating and feel like it makes my work look sloppy. 

4
Zuzia S
2 months ago
Lucid Software Inc. Supplemental Community Terms