Product questions

How do I add shadows to shapes and objects?

Is there any way to import a YAML or JSON file to Lucidchart?

How do I write superscript and subscripts in a box (as m2)?

Hello  How can I customize my org chart? I inserted my google doc of employees  and it has autofilled an org chart for me but it looks cluttered. Any way I can clean this up?

I think there is some setting turned on ...or off on one page of a LucidChart drawing I’ve created.  There are multiple tabs to the drawing, but this issue is only happening on one tab.  My cursor looks like a star of four arrows versus a pointer tool and I can’t figure out what I’ve turned on or off. I can’t draw lines between boxes.

No sé cómo cancelar mi plan de Lucidchart. ¡Ayuda por favor!

My first sheet automatically set Yes/No decision lines to red/green but everything after that has to be manually set. I want this feature activated throughout my project. How do I set it?

Hello are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff. For example let’s say employee 2 has a higher title/position than employee 3. But both of them directly report to employee 1. How can I display this? I don’t want employees 2 and 3 to be on the same tier.

I'm making a floor plan for locations of PC and networking equipment. The layout is not to scale so I don't care about the measurements. How can I remove the measurements from the walls that were created?

Hey guys !I read somewhere that you can't create a custom color palette but is there any way that you make it available for a company to define a "theme" or a "corporate palette" regarding to the brand colors ?Do I need a special role to define it or is it just not possible at all ?If so is that planned in a incoming update ? Thanks !

How do we create a custom icon and add to icon library for reuse across multiple charts?

How can Lucid Charts be made read-only even to team members with write access?  We want to use LC for clickable read-only diagrams but LC always goes into edit mode (all our team members have edit privileges).Trying to publish a view-only link does not seem to work (it always reverts to full editing mode which is extremely frustrating).

Pretty straightforward question. I've got pages in one document that I want to move into another document. Is that possible? Or do I have to copy all the elements from the pages and past them into new blank pages in the other document? Thanks for the help! 

I'm using the free plan to evaluate the system for my team and the system has locked the first and only chart I've made as "View Only" saying that only the 3 most recent charts are editable. But I've only actually made this one chart. It looks like the system is counting all of the charts loaded while going through the various training courses as charts *I* created and counting them in the most recent limit. Can this be fixed or will I have to recreate my initial chart for it to be editable again? I have no problem with the limit for the free account it's just that counting the charts I used as part of the training courses is hindering my ability to review the product for my team. Thanks!

I would like to be able to copy a table, or a text document with lots of line breaks, and paste so that each cell, or each line of a long text becomes a post-it. CSV import is too time consuming, and I have all these loose files on my computer that I only needed for copying and pasting.Should be able to copy from:Google Doc Google Sheet Numbers (apple standard) Notes (apple standard) AirtableProbably also excel and word, but I personally don’t use either.

I am using the LucidChart integration to insert diagrams in Google slides and docs.  I have seen especially in Google slides that the resolution of the diagrams are very poor and do not match the resolution in LucidChart.  I have looked around and can not find any way to fix this.  Has anyone seen this problem?  And if so... how did you fix it??

HelloI have connected to my DB (relatively huge) to generate the ERD of it using PostgreSQL.Now what is in my hand is a ".pgerd" file. I prefer your ERD over PGAdmin's but it is a pain to create all those entities again. Is there a way to import from ".pgerd" file to Lucidchart?

Found a subject line in Knowledge Base that had "line angles" but didn't find anything associated. Would like to have the three boxes connected with the two large arrows at an angle so the boxes could be kept in a pyramid formation.  I can align the boxes so the arrows are horizontal but doesn't convey the same as if the boxes are in a triangle. Guidance or ideas anyone? Thanks!

Ok - I know this is incredibly basic but I'm finding it impossible to move or nudge lines! Once a line segment is inserted via the default shape template I need to shift the entire line - not just one end. However if I click on the line it selects either one of the endpoints or the midpoint. If I then click and drag any of these the line is re-aligned not moved.  The only way I've found to trick the system is to create a line copy then paste. Somehow the line then gets selected for moving (although it drops with a random offset making it hard to place precisely). I'd also like to nudge objects finely depending on the zoom level - but there's neither any functionality nor any nudge term found in the help system. Moving and nudging are extremely basic - and especially for complex floor plan work essential.   Am I missing something completely obvious? Help!  

Keyboard shortcuts for Lucidchart and Lucidspark are a valuable resource for anyone looking to work more efficiently. Check out the table below for a comprehensive list of shortcuts that help users save time and streamline their workflow.  Action Mac PC Tools Select V or Esc V or Esc Pan (Lucidspark) H H Text T T Sticky note (Lucidspark) N N Shape (Lucidspark) S S Rectangle (Lucidspark) R R Oval (Lucidspark) O O Magic shape (Lucidspark) M M Line (Lucidspark) L L Pen (Lucidspark) P P Eraser (Lucidspark) E E Frames F F Laser pointer Z Z Expand X X Comment C or Option + Command + M C or Ctrl + Alt + M Share Com

Somehow the hand tool has appeared on my Lucidchart diagram and i'm no longer able to drag objects around with the point/drag tool.  I can't find any documentation about how to switch between these tools.   Thank you.  ryan 

I have 11 reporting charts to cover my organization. Only one of them has the direct reports bubble turned on. So it's inconsistent with the others and not ok. How do I turn that off? Do I need to delete and recreate that org chart? Thanks so much!!!!

It already has a no and when I drag from the other side it's also a no.

I'm unable to zoom in/out with my trackpad OR the scroll wheel on my mouse and instead have to manually move the slider bar each time I want to reorient my page. The mouse and trackpad both just allow me to scroll up/down on the page not in/out. Based on all of your Help Center and Community posts it seems that this shouldn't be the case and it definitely makes work within Lucidchart clunky and kind of a pain. What am I doing wrong? Please don't refer me to your "Documents Settings" help page as this doesn't answer the question. 

Claiming Free Access to Lucid through Canvas: For Existing Lucid UsersAll Canvas teachers and students can now receive free access to the full Lucid Visual Collaboration Suite through Canvas. To receive your free access through Canvas, Your education institution must have enabled the Lucid integration You cannot have an active, paid Individual or Team plan with Lucid.  If you do, you cannot connect this paid Lucid plan to Canvas.  You cannot be a non-teaching employee; you must be assigned an “educator” or “student” role in at least one of your Canvas courses/instances If you are an Instructor or Student with an active, paid Individual or Team plan with Lucid and would like to claim the free access provided through Canvas, you will need to either… Follow THESE STEPS to cancel your plan.  Note: You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.  After your plan change is made at the end of your billing cycle, return to Ca