Hello, I’m trying to update the tier leves in my org chart. It says “Inherited from Org Chart”, but when I try to update the teir, it is greyed out. I want to add more teirs and update team member’s tears. We have instances where different tiers/levels report into the same staff. Thank you.
hi
Thanks for reaching out. This is a common scenario when working with org charts that are data-linked or using inherited structure settings.
When you see “Inherited from Org Chart”, it means the tier/level is being controlled by either:
In this state, the field is locked at the shape level, so it can’t be edited manually.
This is the reason why the field is greyed out.
You can try to update via the data source. … If your org chart is data-linked:
This will automatically update the hierarchy and tiers.
Alternatively, if it is not data-linked:
Hope this is helpful!
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