Hi
I have been assigned to the correct organization with correct license and role.
I couldn’t see any documents.
Please help.
Thank you.
Solved
Unable to see Lucidchart documents
+1Best answer by Zuzia S
Hi
If I understand correctly, you did not have access to the documents before they were shared with you, nor did you create any?
In case you did, there are a few things you can do in the future if you believe you have lost your work:
- You can double check that you're in the correct account. Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
- It is easy to accidentally delete documents. You can check that the documents aren’t in your trash. If the document is in the trash, check out this Community post.
- If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
- Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.
I hope this is helpful, cheers!
+8Hi
If I understand correctly, you did not have access to the documents before they were shared with you, nor did you create any?
In case you did, there are a few things you can do in the future if you believe you have lost your work:
- You can double check that you're in the correct account. Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
- It is easy to accidentally delete documents. You can check that the documents aren’t in your trash. If the document is in the trash, check out this Community post.
- If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
- Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.
I hope this is helpful, cheers!
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