Peer Support

I have shared a folder and another member of my team has access to the documents inside.  When they go to move a document into the shared folder they get an error stating they could not move the folder.   Can we have multiple people move items to a specific shared folder or do we need to create some kind of special "Team" folder?

Do you have a public status page?

What can I do?

On my Documents dashboard I have 5 charts including a new one that I created last week (Dec 18 Accountability).  The Dec 18 Accountability that I'm trying to open has a blank box on the dashboard.  If I hover the box my chart shows up if I open the chart it is not there (I just see the blank drawing box).  Any ideas?

We have been using Cacoo for several years and are contemplating a move to Lucidcharts. What we are trying to determine is how much effort will be required and what the process would be to migrate our existing charts over. Anyone ever do this? Have suggestions? Thanks

Hi Is it possible to select just a few individual objects in Lucidchart and export or copy-paste them into Powerpoint so that they also appear as individual objects in Powerpoint? I find that upon copy pasting objects from Lucidchart parts of nearby objects (e.g. lines leading to/from the object) will also be copied along   Thanks Morten  

Dear support team  I have a modest and simple question which I nonetheless can't solve since weeks on my own:  I want different symbols to have different colours.  For example the squares I want to be yellow the  hexagons I want to be blue and so on (as seen in the screenshot). In the whole document.  It does not workout with the option "set rules".    Best regards Violetta

Hi i am very new here and just found the chart below and interested in using lucidchart. I am wondering how I can start up making a chart like below; I searched template gallery but unable to find it and guessing I may be started in the wrong place. Does anybody know how to create like the chart below?   https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2018Q3/project-dashboard/project-health-and-progress-dashboard.png   

I have prepared some flow charts for a client without Visio.  I have sent the charts to them as pdfs but they would like to be able to amend them etc in the future when I am no longer working with them.  Is there any way they can open them in Publisher?  Are there any other options for them to be able to amend the charts in the future? Thanks Helen

I imported an AWS network diagram. When I try to print it it prints all the components and diagrams on one page even though I see "page seperators" in my diagram. How do I get it to print on multiple pages (based on the "page seperators")?

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

Will be possible to add MI markers to depict multi-instance?

Hello!  Is there a way to quickly add chairs (i.e. not manually) to the round tables in the floor plan section? I need 60" round tables with 10 chairs per table for my floorplan.    Thanks!  

How can I transfer all of my documents into a new accuont? I was working on my offices account and now I want one of my own. 

I just joined and upon my first login I was prompted with an introductory series of questions to customize my interface.  I entered the wrong choices e.g. I am mostly not a teacher.  Is there a way to reset it so I can re-enter those questions? Or is there some way to re-answer those questions once I am logged in?   

Hi There - I am hoping to use customer testimonials in a Lucidchart. I had the idea of a series of speech balloons for quotes which I assumed was a shape in the Lucidchart Library. But I'm not seeing. I know I could work around but a simple bubble with ability to put text into would be ideal. thanksChris

How do I control where my Lucidchart backups go? Currently they all go into the root folder of my Google Drive which makes navigating it pretty cumbersome with a whole bunch of files that are irrelevant at the top of the screen. How to get rid of them or move them somewhere else?

Hi  The steps to reproduce the problem:Edit a page in Confluence Add LucidChart macro Draw whatever is needed Press File->Save in LucidChart Close the tab without pressing "Back to Confluence" Now the page has a json attachment of lucidchart but it cannot be used anymore... Need to create the chart again...   How can we do it?Thanks Shira 

 When working with rectangles want to see pixel dimensions not inches. How can I set that?

Good morning   I would like to find out how can one display more information in the "employee blocks" in the organizational structure?   Regards

I went back in to modify old doucments and they were all #error in the data fields!!  I deleted some documents thinking I didn't need them only to realize that most of my charts are not displaying #error instead of the employee data that was entered.  Please help!!!

Close Account finger tab is not visible in my account settings. Did anyone face similar problem before?

How could I make a diagram this style?

Is there a way to obtain a listing of all charts a user has created/modified.  We have a user who "it seems" has overlaid some charts and we need to find out which ones. One option I see is have the user go to "recent documents" and screen print or write down the list and send me. Is there any other way? Thanks    

The issue is the following: I have created an ERD in lucidchart once i imported it to visio i receive it as a "drawing" and not as "database modeling" which is what i need to add notes to each object(table) and additional information like PK/FK and add or remove columns etc.   if this is something that is unsolved (i.e the file can only be interpreted as a "drawing" as it is in visio) i'd like to know.   Thanks.