Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6190 Topics

asked in Product Questions

Account creation Flowchart Structure

Hi everyone,I'm creating a flowchart for account creation, and I have a few questions about structuring it since this is my very FIRST chart.My Situation:There is one main path for the account creation but with multiple variables for example the SMS provider, the proxy provider and so on and I want to see what these changes do to each account create process. I want to create a decision point for choosing the SMS provider for example Each main step in the process might have variables in addition to the SMS provider. After these variables are processed, they will lead back to the main flow, where the steps continue, leading to another variables maybe.My Question:How can I identify which variable leads to which outcome at the end without having to copy and paste the entire main process under each variable? Is that the only option, or is there a more efficient way to organize this? If I change the color of each path, this would be hard to identify no?Thank you for your help!

asked in Product Questions

Import word document into LucidSpark

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

Ashley CLucid support team

published in Product Questions

New Microsoft Graph integration and Copilot plugin!New feature

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live!

asked in Product Questions

"You don't have permission to move the selected document"

In lucid.app, I have been added as a Collaborator to a folder. That folder has a series of subfolders. When I check information (the (i) symbol) on a subfolder, I see that “Collaborators” has no values associated with it. Does this mean the subfolders only have inherited permissions from its parents, or that no one has access to the folders?(I can duplicate files in the subfolders, but I cannot move them outside the folder. When I try, I get the error in the subject line.)Basically I’m unclear how I get full access to this folder, since I appear to, but don’t.P.

asked in Product Questions

Bug when I started using

I cannot do anything. I try to select an option but this window still is there and i can’t press anything else

asked in Product Questions

Lines Overlap Shape Text Issue

My company frequently creates network maps for our clients. We build our maps by adding shapes from the Cisco and basic networking libraries to our document double-clicking to add text to each shape and connecting them with directional lines. However the lines we connect or manually draw between shapes have a tendency to snap to the wrong place force the wrong layout of the line or worst of all cut right through the text we're trying to present. For example: Is there a way to have these lines (circled in red) hidden where they would intersect with a text box? Or change the background color of the shape-attached text box to a solid white and arrange the line behind it? One of our workarounds can be seen in the TP-Link switch shape at the bottom middle. That line is manually drawn beneath the text and terminated at the shape beneath it. But for the switch shapes on either side bringing the line down lower results in this: Dragging the small blue square on the horizontal part of the lin

aaronatoctopuslabs

asked in Product Questions

Azure DevOps integrated cards are all greyed out for editing

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out. I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly. It was all working find last week. I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists. Any idea’s what the problem might be?

asked in Product Questions

Bug: text box typing 1 or 2 digits freezes the possibility to add any text

I was creating a spec for some functionality and started with a text box that I filled with descriptive texts. Next thing I wanted to create a multi level bullet list with requirements. When I wanted to typ 365 i did not get farther than 36, it was impossible to type anything else after 36. I tried it in new text boxes, shapes and always with the same result.

asked in Admin Questions

Changing estimate type in Lycid charts

I’m setting up a timeline table to visualize a development roadmap. However, when adding Lucid cards to the table I’m only able to set estimates in points and I want to use t-shirt sizing. How do I change this?

asked in Product Questions

Problem converting to Visio

Hi, I need to export my current charts to visio but i get an empty document when I open Visio viewer. Please help. Thanks

NoTimeNoNerfs90

asked in Product Questions

Lag while using Lucidchart

Hi, im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software. Thanks and greetings.

asked in Product Questions

Changing zoom level

How come when I view my creation it is so tiny, especially the font in the text boxes? Even when I use 96 font I can’t see it unless I zoom way in. I have tried to enlarge everything but it still appears small and unreadable when presented.

asked in Product Questions

I am new to Lucid and interested in creating a heatmap using zipcode data to show from where across the state of Virginia attendees came from to attend a conference. Able to please help?

asked in Admin Questions

New Lucid chart version - All my doc gone

I just logged in and see that there is a NEW LucidChart version in play. But where did all my docs go?? I need those docs!!Please help! I am an independent and have no IT dept to consult.Dzraick

asked in Product Questions

CSV import failing for flowchart lines between shapes.

I've been tackling this issue for more than three hours convinced that the problem lies within the imported data. To my surprise it turns out that the Lucid chart is unable to add links between shapes even though the link information is present in the CSV.  I manually built a chart with multiple lines and exported it as CSV however my attempts to import that same CSV and recreate the chart have been met with failure. In need of assistance as soon as possible. If anyone has encountered a similar issue or knows a workaround your guidance would be greatly appreciated! Thank you in advance!

asked in Product Questions

Lost access to previous Documents in Lucid Chart after license revoked

I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created. My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.

asked in Product Questions

Smart lines not working

I have tried many times to create a smart lines, but I never get the “blue halo” so it never works. I am just using simple flow chart shapes. Can I make smart lines the default? I don’t want dumb lines LOL. Can a dumb line be converted to a smart line after it is created?

asked in Product Questions

Org Chart layout question

Hello I want to create an org Chart like above in Lucidchart. I can’t do the vertical information boxes or almost sub-org-charts for the group roles like the Board of Governrors or Preidency.How can I do this?Thanks,J-M

asked in Product Questions

Lucidchart Desktop app

Hello,Where can I download the Lucidchart Desktop app. I want to deploy it to my laptops using Intune.Thanks,J-M

asked in Product Questions

Arrows size changed in Lucidchart diagram on their own

I’ve been preparing a flowchart in Lucidchart and all of my arrows were the smaller size (red). I don’t believe I changed any settings, but they are now all coming in at the larger size (blue).I don’t truly care what size the arrows are , but I want them to be consistent. 90% are already drawn in as the smaller size but all the new ones are coming in much larger. How can I fix this?

asked in Product Questions

Google Calendar not respecting previous attachments when event is updated with new attachments

Steps to reproduce:Create an event and attach a Lucidchart design and save. Reopen the event and attach another LucidChart design.Both the design files will appear at this stage before saving the eventSave the event.Reopen the event and notice that the only the latest attachment will be present but not the initial attachment.

asked in Product Questions

Trouble with Google sheets and Lucid Cards

Hi, Im importing rows from a google sheet into lucid (ideally into a team space) so I can create a visual timeline for the work.If something is updated on google sheets will it be reflected on the lucid card automatially? And vice versa? Sometimes the cards populate with the information but not always, is there a way to ensure the consistency? When the cards import properly, and I add them to a timeline they are cleared of the information, can I please have some guidance?KR,Chloe

asked in Product Questions

Homepage not updating, can't share documents

Hi, For the past couple weeks my Lucidchart homepage is not updating to show the diagram names I’ve created. My work does get saved, as I can open them and see my diagram name and diagram populated. This makes it very difficult to navigate to the correct document. I also notice that when I save my diagram, I will constantly get popups asking if I want to rename my document even though I have already set the document name and haven’t changed the name at all. Finally, it seems saving the sharing settings on my document do not work. I have tried sharing a document with someone or making my document have a shareable link. But it doesn’t persist the settings. Can someone please help? This is an enterprise account, if that matters.

posted in Product Questions

Export to PDF results in Truncated PDF

We have a Chart that contains multiple tabs that define processes of a larger part. One particular tab is the combination of all those maps in one. We would love to export this "Map of Maps" to PDF but it's so large that it exceeds the max PDF size and results in a truncated PDF file. Besides piecing this down to a couple smaller maps are there any other workarounds?

asked in Product Questions

Swim Lanes in my Venn Diagram

Hi,I’m very new to Lucid Chart but have watched a lot of videos to learn the basics. My assignment is due tomorrow and I’ve been working on this thing all week so this is somewhat of an urgent need. I’m currently working with swim lanes for the first time. I’m using them within my venn diagram to separate categories. I’m struggling with them and even things like, resizing, (i’m familiar with Canva, PPT, etc so know a lot of underlying logic) -- aren’t working like I’d expect. When I highlight the entire thing, it doesn’t allow me to drag edges for resizing.I’m also trying to streamline the colors and fonts for a given category of the swim lanes but I’m struggling there too.Is there anyone that can walk me through this?This part is ancillary since I kind of already gave up on it:I couldn’t even get my data to upload when I was using an example of the key elements needed so I just decided to do it all individually. I spent all day yesterday trying to figure it out to no avail. Any tips

1
...
20
21
22
23
24
25
26
...
248

Page 23 / 248

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.