Peer support

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

We’re using the free trial to assess the tool for the business. After spending several hours creating a Organogram we’re unable to export the detail. How do we overcome this issue? Any ideas?  Thanks

Hello!Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failedWe tried different documents with the same results. Browser console shows 500 errors 

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

My license was recovered on 13th Oct, and about 3 days later, I get the license again.But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.is there any way I can recover it?

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

Hello, when using auto layout with locked nodes, it completly messes up connections. Tried with only locked nodes and also with locked lines.  What is best way, where i can lock containers to position and than do auto layout which would arrange them better. 

I have found quite a number of different visio stencils online to import in an attempt to build out proper rack documentation.   Unfortunately, they don’t play nicely at all with the “Server Rack” Shape/object so if I mix and match between lucid chart stencils and visio ones, things do not line up at all….  Is there a way to add some type of value/variable to the imported stencils to allow it to inform LucidChart that’s it’s 1U in size, so that it fits correctly? 

I created a table in a Lucidchart document and linked a datasheet to it.  The data displayed as desired. However, when I update the data in the datasheet or create a new datasheet, the graphic is not updating.  What am I missing?

If I expand my list of folders in the left side panel, so that the list goes beyond the bottom of my window, I can’t scroll down. Verified with multiple people at my org.Is this a known problem?

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance

Lucidspark Sticky Notes are square, resembling a 3x3 physical sticky.  Many users prefer a rectangular format for stickies, mimicking a 5x3 physical size.  Users should be able to control the default size of a sticky note in Lucidspark, or at least be able to select a rectangular sticky. 

I have an account and am able to do all the shapes and stuff. The problem came when a mistake was made on the chart, and a good 50% was deleted. I tried to look at the revision history, and it said I was unable to. Is that true for an educational account? 

Hello, I have the add-on for lucid on my google doc side bar installed.  I granted access and have been able to link charts but the issue arises when I try to use the Update Images button.  It will take quite a while to update and sometimes it updates while other times it does not update but always gives Add-on errorSomething went wrong when executing the add-on. For help, contact the add-on developer. Also I noticed when it does update it only updates the slide I am currently on and not the other slides with lucidchart links.

Hello there,First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions a

Latest Confluence update causes all saved pages to display BLANK instead of the image. This WAS working before.I do not have Admin privileges - is this necessary to fix this?Thx

I don’t think Lucid should be applying CORS to published diagrams. For over 7 years I have embedded the published link from lucid in my Azure DevOps wiki pages. They all stopped working sometime within the last month due to CORS errors. Please fix, this would be an error on Lucid’s end. You should permit all ‘*’ origins and not restrict them. At a minimum add dev.azure.com to your allowed origins.

When I click submit on a support ticket, I am getting the following error message:Access to help.lucid.co was deniedYou don't have the user rights to view this page.HTTP ERROR 403 

Finding that flexibility of object placement … specifically AWS artifacts like roles … appears broken in the new release.   With SNAP TO GRID OFF, objects can only be moved in very large increments, approximately equal to the height or width of the object.  Formerly objects of this sort could be manually placed with precision with grid off.This is likely to render Lucid unusable for many of my use casesInterestingly this behaviour is not present with AWS group objects (Account, etc) but is present with dense icons (Role, Bucket, etc.)

Good evening,I’m trying to print a join of diagram illustration in exporting to PNG and I cannot do It from any way.I tried a lot of times, of various way, exporting to image 160pp, image 300pp (always in mode restricted to selected objects with selected option “Cortar conteúdo não selecionado”), and I cannot do It. A error is showed with message “Ocorreu um erro e não foi possível baixar”.The start size of my illustration objects has 3000px. After few attempts i downscale the size images, and even when I reduce to 2000px X 2000px (typical high res image), I cannot do it!! Please Lucid, resolve this issue. I know that sometimes error can be occurs, mas this feature (Export diagrams to image PNG) is question of basic feature . Even more when the join of object has less than 2000px X 2000px! I need to exports this artifacts to my business doc. Thanks!

I have prepared two versions of a simple diagram to be exported with a transparent background. They are basically a rectangle split in two different ways.The two images will be shown one below the other. It is thus important to keep the rectangle of the same width.When I choose to export the file with “Crop to content”, the padding around the actual plotted area is too wide and I cannot find a way to reduce it. I see the option for manual cropping, but I need the two images to be exactly of the same width - a manual crop would introduce variability, hard to correct later and awful to see in the slides I am preparing.Is there any way to set the padding around the content area?

Good morning! I have been unable to utilize GIFs on any of my lucid board this whole week.

When I export images using the “Export Selected” feature the bottom and left of the image are cropped a few pixels. Happens regardless of what file type I select.This does not happen all the time but more often than not it does.My workaround is to add an invisible object to the corner of the any experoted image so that the real image does not get cropped. But this takes too much time and is annoying.  I wish this were fixed permanently.