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Unfurled link macro prevents editing of existing Lucid diagrams

  • March 1, 2026
  • 3 replies
  • 16 views
H
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Hi there,

 

After installing Lucid Jira/Confluence connector, existing embedded Lucid diagrams cannot be edited with an error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit it.”.

 

The diagrams are embedded in Confluence pages/jira tickets via Lucid diagram URL or shared link and they could be edited without the connectors.

Is it a bug with the connectors which block editing?

Thanks

Hailin

Best answer by Leianne C

Hi ​@hailin, thank you for sharing those details. It sounds like your team is pasting the URLs directly into the Confluence page. If that is the case, this is likely expected behaviour as pasted links have limited capabilities including that they don't inherit permissions from the Confluence page, can't be edited from the Confluence page, and aren't possible to open in Lucid.

If you haven’t already, could you please try embedding the document using the Lucidchart diagrams connector by following the steps outlined here? 

Please let us know if you see any improvements after trying this or if you have any questions! 

Comments

Leianne C
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  • Leianne C
  • Lucid support team
  • March 2, 2026

Hi ​@hailin, thank you for posting in the community. Could you please provide the following information to help us take a closer look at the issue? 

  • Have you tried inserting documents using the Lucidchart Jira/Confluence add-on? 
  • A screenshot of the issue when trying to edit the diagram (if possible)

  • A screenshot of your browser’s JavaScript Console after reproducing the issue

    • Windows/Linux: Press Ctrl + Shift + J

    • Mac: Press Cmd + Option + J

Thanks for your help looking into this further. Please let us know if you have any questions. 

H
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  • hailin
  • Author
  • March 4, 2026

Hi ​@Leianne C ,

We have already had the connector installed and configured. Please see below steps to reproduce the issue:

Scenario 1: using diagram URL

  1. Create a diagram on Lucid
  2. Copy url of the diagram and insert into a Confluence page
  3. Try to edit the diagram on the Confluence page

expected result: the diagram can be edited

actual result: error occurs

 

Scenario 2: using diagram shared link

  1. Create a diagram on Lucid
  2. Share the diagram and copy shared link of the diagram and insert into a Confluence page
  3. Try to edit the diagram on the Confluence page

expected result: the diagram can be edited

actual result: error occurs

 expected result: the diagram can be edited

actual result: error occurs

 

Regards

Hailin

Leianne C
Forum|alt.badge.img+15
  • Leianne C
  • Lucid support team
  • Answer
  • March 4, 2026

Hi ​@hailin, thank you for sharing those details. It sounds like your team is pasting the URLs directly into the Confluence page. If that is the case, this is likely expected behaviour as pasted links have limited capabilities including that they don't inherit permissions from the Confluence page, can't be edited from the Confluence page, and aren't possible to open in Lucid.

If you haven’t already, could you please try embedding the document using the Lucidchart diagrams connector by following the steps outlined here? 

Please let us know if you see any improvements after trying this or if you have any questions! 

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