Lucid diagram shared link not working on Jira/Confluence

Hi ​@hailin, thank you for posting in the community. Just to clarify, are you using our Confluence app to embed your diagrams into Confluence pages? Or, are you embedding this by pasting a Lucid document shareable link directly in Confluence? 

If you haven’t already, could you please try re-embedding the document using the add-on and let us know if you see any improvements? Please let me know if this is not the case for you or if you have any additional questions! 

Hi Leianne,

I tried 3 scenarios for testing Diagram embedded using Lucid shared link on confluence:

1. without Confluence connector and share the diagram to the org group with edit permission. For User who is a member of the group but not author of the diagram on Confluence
   • Expected: User can view and edit the diagram
   • Actual: User cannot view the diagram
2. with the connector but no connector configuration and share the diagram to the org group with edit permission.
   • Expected: Access based on diagram permission configured on Lucid side
   • Actual: Confluence: View only
3. with the connector and the configuration and share the diagram to the org group with edit permission.
   • Expected: Access based on permission configured on Lucid side
   • Actual: Confluence: View only no matter what permission granted on Lucid side

Hi ​@Leianne C ,

I have provided detailed steps for reproducing the issue.

Regards

Hailin

Hi ​@hailin, thank you for sharing that information. To clarify, by “with the connector and configuration” do you mean you inserted the document by clicking the +insert elements and selecting Lucidchart? Or did you simply paste the share link generated from Lucidchart into the Confluence editor? 

Hi @Leianne

The issue doesn’t occur when using Lucid Confluence macro to create diagram.

The issue occurs when simply pasting the share link generated from Lucidchart or URL of the Lucid Diagram into a Confluence page.

Regards

Hailin

Hi ​@hailin, thank you for giving that a try! I can confirm that the issue you experienced with pasting links directly into a Confluence page is expected behaviour. This is because pasted links have limited capabilities including that they don't inherit permissions from the Confluence page, can't be edited from the Confluence page, and aren't possible to open in Lucid.

If you’d like users to edit the document, you will need to embed it using the Lucid Confluence macro. 

Hope this helps. Please feel free to let us know if you have any additional questions!