Hi there,Could you please advise whether it is a bug that shared diagram cannot be viewed/Edited by members in Organizational groups? Steps to reproduce the issue:Create a new diagram on Lucid Enable shareable link and leave the org permission with default edit and share permission Log onto Confluence/Jira and embed the shared link to a Confluence page/jira ticketExpected result: user (who is not creator of the diagram but a member of the org) can view & edit the diagram on Jira/ConfluenceActual result: The user can only view the diagram on Confluence without edit permission, the user cannot view the diagram on Jira with “restricted content” information. Thanks and regardsHailin

Question

Lucid diagram shared link not working on Jira/Confluence

Forum|Forum|1 day ago
March 1, 2026
2 replies
7 views

+1

hailin

Hi there,

Could you please advise whether it is a bug that shared diagram cannot be viewed/Edited by members in Organizational groups?

Steps to reproduce the issue:

Create a new diagram on Lucid
Enable shareable link and leave the org permission with default edit and share permission
Log onto Confluence/Jira and embed the shared link to a Confluence page/jira ticket

Expected result: user (who is not creator of the diagram but a member of the org) can view & edit the diagram on Jira/Confluence

Actual result: The user can only view the diagram on Confluence without edit permission, the user cannot view the diagram on Jira with “restricted content” information.

Thanks and regards

Hailin

+15

Leianne C
Lucid support team
Forum|Forum|1 day ago
March 2, 2026

Hi @hailin, thank you for posting in the community. Just to clarify, are you using our Confluence app to embed your diagrams into Confluence pages? Or, are you embedding this by pasting a Lucid document shareable link directly in Confluence?

If you haven’t already, could you please try re-embedding the document using the add-on and let us know if you see any improvements? Please let me know if this is not the case for you or if you have any additional questions!

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H

+1

hailin
Author
Forum|Forum|20 hours ago
March 2, 2026

Hi Leianne,

I tried 3 scenarios for testing Diagram embedded using Lucid shared link on confluence:

without Confluence connector and share the diagram to the org group with edit permission. For User who is a member of the group but not author of the diagram on Confluence
- Expected: User can view and edit the diagram
- Actual: User cannot view the diagram
with the connector but no connector configuration and share the diagram to the org group with edit permission.
- Expected: Access based on diagram permission configured on Lucid side
- Actual: Confluence: View only
with the connector and the configuration and share the diagram to the org group with edit permission.
- Expected: Access based on permission configured on Lucid side
- Actual: Confluence: View only no matter what permission granted on Lucid side

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