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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

399 Topics
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399 Topics

asked in Admin Questions

Shape Panel is not expanding

I am having a problem expanding the shape panel. It has a red box that doesn’t expand. Is it a license issue or settings ?

201

6 months ago

wxy

asked in Admin Questions

Change authentication method from Google SSO to Microsoft SSO to log into Lucidchart

Hi I have my Lucid subscription attached to Google Sign in which is again a work a/c. We are moving to our office productivity apps from Google to Microsoft. Consequently we will no longer have liberty to use google a/c. We won’t be able to use google sign in for anything including Lucid app.My question isI want to move my google sign in to lets say Microsoft sign in or simple Lucid credentials. is it possible? thanks

593

6 months ago

B T

asked in Admin Questions

Can't delicense users on Team subscription

Hi, I want to remove 2 licenses from user, but I get this error message:How can I remove them from their admin status? We do not have any groups set up. Thanks in advance. Best regards,Barbara

151

6 months ago

Luis Octane

asked in Admin Questions

Edit automated message from Admin

Hello everyone. I appreciate anyone’s help that can point me to where I can go to edit the message above. Thank you all and have a good weekend.

242

6 months ago

Michel L

asked in Admin Questions

How to delete an application

Is there a way to delete an application in the “My Application” page (https://lucid.app/developer#/packages)

353

6 months ago

srodgers

asked in Admin Questions

how to swap from COPPA to non-COPPA instructor account

I accidentally clicked that we have students under 13 but I do not as I teach college and thought the prompt said, check that you do not have students under 13. I cannot link to the product in Canvas for this reason. Does anyone know how I can undo this so I am able to use this product as Im locked out and no one has contacted me to help and Im in Canvas Training where I need it. TY

361

6 months ago

jmurray

asked in Admin Questions

Transition from Teams to Enterprise

Hello - We just upgraded from Teams to Enterprise. I was told that there are legacy accounts that have access to our Teams information and that I can manage that under teams. I have about 4 old accounts (linked to company email addresses) that still could have access. How do I find and disable access in enterprise? How do I find all of the accounts that are in our domain? Thanks, /Joe.

141

6 months ago

wes.reed

asked in Admin Questions

Who removed a user

Your admin has transferred 1 Lucidspark boards to you from X. You can find these boards in the "From X" folder in your Documents List. Unfortunately, this message isn’t helpful. Which “admin” removed the user? Where can I find that information? Why doesn’t it say which admin did it?

231

6 months ago

egw0326

posted in Admin Questions

Indeed Job Scammer

I recently had a scammer contact me for an interview through Microsoft Teams pretending to be your company. I applied for a position through Indeed. I want to make your company aware

1144

6 months ago

josh_at_qoria

asked in Admin Questions

Lost access to all my beta team space content, after software update

Today I logged into Lucid and found that there is a new Team Space UI available. However the team I had originally setup a team space for, is not visible anywhere and there is no teams setup in the new looking team space area.I was the only team in my company to trial the new team space while it was in beta.Now it appears that all of my teams documents and folders are nowhere to be found!

15114

6 months ago

Yui

asked in Admin Questions

Shortcut

Just got started today. Any shortcut keys you guys might want to provide me?

232

6 months ago

npalter

asked in Admin Questions

Microsoft Tenant Migration with Lucid Chart

My organization is migrating to a new Microsoft Tenant. We have current integrations with Lucid Chart in our current Microsoft Tenant. Need assistance with defining and providing some guidance to understand the process for ensuring that our integration will function when we move from our current tenant to the new one? What actual steps must have before and during the migration?

633

6 months ago

jnewell

asked in Admin Questions

My Shared folder was deleted when converting to a Team

When i went to convert my team folder to a Team it resulted in an error and now the team folder is gone and we cant access our documents.

161

6 months ago

pdebitetto

asked in Admin Questions

Insert Photo

I custom made an org chart with photos last week. Today I am trying to add more photos and I’m not able to. Is there a photo shape I should be using?

261

6 months ago

huib masker

asked in Admin Questions

unable to remove my free account

Dear reader, I'm getting errors removing my account multiple times; being advised in the error message to ask for your support. Kindly asked to remove my account. I'm no longer working. Best regards, Huib.

191

6 months ago

Ray WW

asked in Admin Questions

How do I convert a team space back to a team folder?

I have converted a folder from a Team folder to a team space but it is not what I need how do I convert it back?

551

6 months ago

gopala.thota

asked in Admin Questions

User License Request Notification Emails to Service Desk Application

We want to setup user license request notification email to Service Desk platform to handle requests. Please guide us to configure the service desk email address in Lucid portal to receive new license request notification emails.

171

6 months ago

danex

asked in Admin Questions

Google Drive Sync with Team folders

Can someone help me understand how the google drive sync works with documents in team folders?I’m on the Enterprise plan and we’d like to sync everyone’s lucidchart and lucidspark diagrams to our shared google drive. However, the integration seems to work on a per-user basis. Is this right? From our testing, it looks as though it only syncs files to the users account that created the document, even if it is created in a shared drive with shared ownership. This is confusing and I can’t seem to find any documentation. Can someone from Lucid please help?

613

6 months ago

harishSalesforce

asked in Admin Questions

Unable to export lucid diagrams as vision

Hello I am getting an error when exporting a lucid chart diagram as visio. “An Error Occurred. Failed to Download.”Please help

341

6 months ago

john.block

asked in Admin Questions

Jira option available in LucidSpark but not LucidChart

Hello All,I am new to this tool and have inherited an environment where users have expressed, they need to have the same Jira functionality in LucidChart as they do in LucidSpark. From their request it seems like they previously had the option, but it is no longer available.In LucidSpark they have demonstrated that they click the icon in this screenshot and are able to add Jira items to their document. In LucidChart this same option is not available on their toolbar or found anywhere. Because of this they tried copying the jira item from an existing LucidSpark document into LucidChart. When doing so this error comes up: I’ve checked the App Integrations for both LucidChart and LucidSpark. Interestingly I see the Jira Cloud app configured in Lucidchart but do not see any configured for LucidSpark. I am confused why Jira is missing from Chart when the app integration is enabled however it works in Spark when the integration is not configured there.

603

7 months ago

rns314

asked in Admin Questions

"Your account was tied to OpenID" email

We had a user on our account receive an email from support@lucidchart.com saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration. Thanks!

853

7 months ago

liz.garcia

asked in Admin Questions

Export User List (CSV) doesn't include Active column

Hello Lucid Community, Have any of you been able to get the “Active” column to export when using Actions » Export view (CSV)? When I download the file I am not getting this column and I need to be able to perform an audit.Thank you,Liz

331

7 months ago

Emanuel Tapia

asked in Admin Questions

removing user from group

I can remove user from team&group.

141

7 months ago

Johnnywerther

asked in Admin Questions

can’t use the mobile app

Hi I have created a team account and can’t still not access the mobile app on my IPad. Also when I will make a new drawing, it still says that I have freeplan and not team/lucidparkCan you help me with this, thanks :-) Best regards Johnny

756

7 months ago

natalie.smiy

asked in Admin Questions

Modify Org Chart Photos

Hello - I am looking to modify the picture that was uploaded into my Org Chart:I need to make Kevin’s face in the photo - but I can’t seem to locate a tooltip/adjust the photo position in this app.

681

7 months ago

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