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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 538 Topics
  • 1,239 Replies
538 Topics
M
mgoldstein
asked in Admin Questions
How to see a list of connected integrations to our Enterprise account

How can I get a list of integrations connected to our Enterprise Account?Additionally, how can I BLOCK users from making connections?How can I DISCONNECT any unwanted connections?

151
Zuzia S
D
dperkinsk12
asked in Admin Questions
Admin for one?

Hi there, I have a pretty old that I haven’t used in ages. A client sent me a lucid chart to view so that got me back in. I wanted to see what kind of plan i had, but in my account, it just says I should “Reach out to my account admins etc etc...” with a link for contact list. When I click that link it just shows MY email address… the same one that I use for my account. (screenshot attached). So I’M the account admin I guess. However, I don’t see anyplace in the account that leads me to the admin panel referenced in the help area. Any thoughts on how I can see / change my current plan? 

191
Shantel Gillette
C
Christian Klüwer
asked in Admin Questions
Error: Umlaute nicht abbildbar, Schriftarten verschwunden

In den vorhandenen Boards sind Schriftarten verschwunden bzw. nur noch ausgegraut. Dadurch sind Umlaute nicht mehr abbildbar bzw. werden durch andere Zeichen ersetzt.Liegt hier ein genereller Fehler vor? 

913
Quadeshia
E
el.samuel
asked in Admin Questions
URGENT! Servers experienced an error

Hello, I apologize for such an urgent request, but our team can’t access some of our boards. We urgently need to work on them. Thank you

487
E
E
el.samuel
asked in Admin Questions
Content not being saved

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

485
Kelsey Gaag
T
tockki
asked in Admin Questions
Unable to access more that 3 documents even though I upgraded.

I have been trying to get help for the past 3 months and have been charged the 4th time.And I still can’t access to more than 3 documents. I have tried Microsoft, Google browsers but still get the same results. On the top right hand you can see that I am on an Individual Plan yet I get the message to upgrade. Is there any tech support? Please help.  Thank you. 

111
Ambar D
D
DaveR
asked in Admin Questions
Lucidscale not updating Azure tags on sync

Lucidscale is not currently updating changes to Tags on Azure.  Tags from the initial sync are there, but changes are not being reflected after refreshing the data source and updating the model.

386
Quadeshia
A
andybain
asked in Admin Questions
Cannot get past the Lucid login page

I have a Mac and am using Google Chrome but from the Lucid logon page, I cannot get past the page whether using Microsoft logon or a username. I do not get as far as a password page or the Microsoft logon prompt.This is affecting a few users and I have the following information so farClearing all browser history did not work Trying a different browser (Safari) which I’ve never used before for Lucid did work Using Google Chrome in Incognito mode did work No settings have changed in Google Chrome (I work in IT so any system settings would have been done by me) I am not connected to any VPN or have any other network settings that should prevent me logging onAny help would be appreciated Thanks 

2859
L
M
mark rodgers
asked in Admin Questions
Screen Language partially Dutch, partially English

Hello!  I am new to Lucid.  On my ‘launch’ page (screenshot below), I see a mixture of English and Dutch (examples highlighted in yellow below) language, even though my settings have English as my language.  Can you advise me how to change all areas to English?  Thank you! 

451
Leianne C
Q
qzd
asked in Admin Questions
Error: You Can’t Access This Resource Because Its Stored In A Different Region

How come all my documents kept saying “You Can’t Access This Resource Because Its Stored In A Different Region”even when I created a blank document it still says “You Can’t Access This Resource Because Its Stored In A Different Region”I have restarted my laptop and “You Can’t Access This Resource Because Its Stored In A Different Region” :and I tried exporting it, “You Can’t Access This Resource Because Its Stored In A Different Region” 

1362
Karsten B
A
Adrian D.
asked in Admin Questions
Lucidscale - Unable to structure by availability zone for "unsupported" regions

I am building a diagram  for resources in one of the unsupported regions. Since it is unsupported, I had to load the data from a JSON file generated from the Lucid CLI script. I see the resources and all the standard views load fine. I tried to modify the Structure of the “Summarized Infrastructure” view so that it would include the Availability Zone but the diagram does not change to reflect the AZs within the region. I expected the view and used on a data source in one of the supported regions and it performed as expected.  It seems like a bug to me that the Structure understands the region but doesn’t appear to be able to parse out the AZs within it, even if it is an unsupported region. At the parsing level these are just strings with a letter at the end.

509
Leianne C
A
Alencar
asked in Admin Questions
Remove licenses from my account

Hello, I am in the evaluation phase.When I made this option, I opted for one license, and I want to pay for one license. However, checking my account on your website, 3 licenses appear. I don't need 3. I am interested in paying for 1 license only. Would you help me and update my account?Best regards

382
Ambar D
M
manoj.ashwath
asked in Admin Questions
Assistance for Domain Migration and Domain Name Change

Dear Team,We are in the process of migrating our domain and require your guidance and support to ensure a seamless transition. Specifically, we need assistance with the following:Domain Name Change: Could you provide detailed steps to update the domain name in Lucid Chart? Certificates Updates: What are the necessary updates or changes required certificates to align with the new domain name? Are there specific guidelines or best practices for generating and installing updated certificates? Pre-requisites and Dependencies: What are the pre-requisites for making these changes? Are there any dependencies or configurations that need to be reviewed or updated before proceeding? Migration Process: Please share the steps to perform the migration, ensuring minimal downtime and disruption to lucid chart services. Estimated Time: How much time should we allocate for these activities? Your expertise and guidance in these areas are critical for the success of this migration. Please let us kn

331
Leianne C
G
Guruji
asked in Admin Questions
SCIM Question | Remove/ Deactivate Users

Hello, If I remove a user from Lucid using the SCIM API, would it update the Okta groups associated on its own? How does this work? What is the right sequence of actions for deprovisioning users from Lucid and removing licenses associated? What portions can be done without Okta being in the picture?  Thanks,S

291
Kelsey Gaag
N
nickjames2006
asked in Admin Questions
LucidScale Azure Import failing on larger subscriptions

Hi all,We’ve managed to import most of our subscriptions from our Azure tenant, but we’re struggling with the last three. They seem to fail without providing any meaningful error message. I’ve spoken to support, who suggest it may be due to 1) The number of resources or 2) The size of the subscriptions.I understand that I need to split them up, which is going to be a hassle! However, I can’t be the only LucidScale user facing this issue. So, I’m reaching out to ask if anyone has any recommendations for splitting them up or tips on how you manage these in Lucid.@Lucid: It would be really helpful if the error messages were more detailed, indicating exactly where the process failed so we could troubleshoot ourselves and know how best to split them if this is the only way to proceed. Also any white paper on the amount of resources etc. per sub we are limited to would also be advantageousThanks,Nick J

441
aparrish
Lucid Legend Level 6
S
samWWCC
asked in Admin Questions
Why am I being told that I don't have internet connection when I do?

Essentially said in the title, but I’m unable to make any new files on LucidChart. when I attempt to do so, a little tooltip pops up saying that I am not connected to the internet, even though I am. Is there something I am missing here? it has been this way for multiple weeks now.

633
Kelsey Gaag
V
Vladimir Sepeljev
asked in Admin Questions
I need to forward notification from notice@app.lucid.co to another user if am not owner. How I can do it ?

I need to forward notification from notice@app.lucid.co to another user if am not owner  . How I can do it ?

981
Quadeshia
J
jbirdjavi
asked in Admin Questions
Jira add-on fails to install/upgrade

I’m trying to upgrade the Lucidchart plugin in Jira from version 1.11.0 to version 1.11.1. The install fails almost immediately and there is this message in the Jira logs:2024-12-18 21:19:52,035+0000 UpmAsynchronousTaskManager:thread-1 WARN <username>     [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Attempted to install an OBR that does not have exactly one main plugin jar

253
aparrish
Lucid Legend Level 6
Z
ZainG
asked in Admin Questions
How can I create loops, arrows, and curved lines?

I am trying to create causal loops like this image, can it be created in Lucidchart?  

5082
Leo Barnes
Lucid Legend Level 5
O
osilva_fragomen
asked in Admin Questions
Mermaid directives syntax error

Hi,Ive seen the addition of the "Diagram as code" functionality and I think its incredible, thank you very much!But Im trying to add the Directives | Mermaid and I get a syntax error, I dont know if Im doing something wrong or if they simply cant be used.  

3005
O
P
prabhu.thiyagarajan
asked in Admin Questions
Embedding Lucidchart with SharePoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause? 

715
Quadeshia
S
Sebastian G.
asked in Admin Questions
Edit walls on floorplan

Hi,Is there a way to easily set a walls length to a desired length, other than dragging it?For planning a floorplan of a production facility this is just way to fiddely and not very precise.It would be a lot easier if you could just click on the measurement and type in a new one to adjust it.If that is not possible, unfortunately I don't think this is the right program for my purpose.If anyone has any tips I would appreciate it.Thanks.Sebastian

321
aparrish
Lucid Legend Level 6
S
Sana Qureshi
asked in Admin Questions
Shape size does not match with my selection

I have been struggling to fix the size of arrows in documents. I have selected 10px and its still like 1px. and when exported the line often disappear making the diagram incorrect. here is the link of one of the document

41
Ambar D
J
jerryhall
asked in Admin Questions
Lucid export not generating Foreign Keys in PostgreSQL

I am having an issue with my ERD exporting to PostgreSQL. About one-half (8 of 15) FK relationships are not exporting, and ultimately are not created. How do we verify the connections are made between the two. For instance, I connect the PK of the sub-table to an FK in the primary table visually but, when exporting, that relationship disappears. When exporting a CSV from my manually created ERD, the relationships appear in the appropriate columns. So, this suggests to me the code export to PostgreSQL is the primary issue.I have screenshots and the various code documents to send but, would appreciate answers being published here for the next person. Any help would be appreciated.

613
Zuzia S
B
bradkrivelowpearl
asked in Admin Questions
Team Share Folder Creation

Hi,Even though I am an admin, I can’t seem to create Team Folders within Lucidchart. The option is greyed out when I right click on Team Folder and when I create a new folder, Team Folder is not listed as an option.

181
Leianne C
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