Admin questions

Hi, I want to remove 2 licenses from user, but I get this error message:How can I remove them from their admin status? We do not have any groups set up. Thanks in advance. Best regards,Barbara

Hello everyone. I appreciate anyone’s help that can point me to where I can go to edit the message above. Thank you all and have a good weekend.

Is there a way to delete an application in the “My Application” page (https://lucid.app/developer#/packages)

I accidentally clicked that we have students under 13 but I do not as I teach college and thought the prompt said, check that you do not have students under 13. I cannot link to the product in Canvas for this reason. Does anyone know how I can undo this so I am able to use this product as Im locked out and no one has contacted me to help and Im in Canvas Training where I need it. TY

Hello - We just upgraded from Teams to Enterprise. I was told that there are legacy accounts that have access to our Teams information and that I can manage that under teams. I have about 4 old accounts (linked to company email addresses) that still could have access. How do I find and disable access in enterprise? How do I find all of the accounts that are in our domain? Thanks, /Joe.

Your admin has transferred 1 Lucidspark boards to you from X. You can find these boards in the "From X" folder in your Documents List. Unfortunately, this message isn’t helpful. Which “admin” removed the user? Where can I find that information? Why doesn’t it say which admin did it?

I recently had a scammer contact me for an interview through Microsoft Teams pretending to be your company. I applied for a position through Indeed. I want to make your company aware

Today I logged into Lucid and found that there is a new Team Space UI available. However the team I had originally setup a team space for, is not visible anywhere and there is no teams setup in the new looking team space area.I was the only team in my company to trial the new team space while it was in beta.Now it appears that all of my teams documents and folders are nowhere to be found!

Just got started today. Any shortcut  keys you guys might want to provide me?

My organization is migrating to a new Microsoft Tenant. We have current integrations with Lucid Chart in our current Microsoft Tenant. Need assistance with defining and providing some guidance to understand the process for ensuring that our integration will function when we move from our current tenant to the new one? What actual steps must have before and during the migration?

When i went to convert my team folder to a Team it resulted in an error and now the team folder is gone and we cant access our documents. 

Dear reader, I'm getting errors removing my account multiple times;  being advised in the error message to ask for your support. Kindly asked to remove my account. I'm no longer working. Best regards, Huib.

I have converted a folder from a Team folder to a team space but it is not what I need how do I convert it back?

We want to setup user license request notification email to Service Desk platform to handle requests. Please guide us to configure the service desk email address in Lucid portal to receive new license request notification emails.

Can someone help me understand how the google drive sync works with documents in team folders?I’m on the Enterprise plan and we’d like to sync everyone’s lucidchart and lucidspark diagrams to our shared google drive. However, the integration seems to work on a per-user basis. Is this right? From our testing, it looks as though it only syncs files to the users account that created the document, even if it is created in a shared drive with shared ownership. This is confusing and I can’t seem to find any documentation. Can someone from Lucid please help?

Hello I am getting an error when exporting a lucid chart diagram as visio. “An Error Occurred. Failed to Download.”Please help

Hello All,I am new to this tool and have inherited an environment where users have expressed, they need to have the same Jira functionality in LucidChart as they do in LucidSpark. From their request it seems like they previously had the option, but it is no longer available.In LucidSpark they have demonstrated that they click the icon in this screenshot and are able to add Jira items to their document.  In LucidChart this same option is not available on their toolbar or found anywhere. Because of this they tried copying the jira item from an existing LucidSpark document into LucidChart. When doing so this error comes up: I’ve checked the App Integrations for both LucidChart

We had a user on our account receive an email from support@lucidchart.com saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration.  Thanks!

Hello Lucid Community, Have any of you been able to get the “Active” column to export when using Actions » Export view (CSV)? When I download the file I am not getting this column and I need to be able to perform an audit.Thank you,Liz

I can remove user from team&group.  

Hi I have created a team account and can’t still not access the mobile app on my IPad. Also when I will make a new drawing, it still says that I have freeplan and not team/lucidparkCan you help me with this, thanks :-) Best regards Johnny 

Hello - I am looking to modify the picture that was uploaded into my Org Chart:I need to make Kevin’s face in the photo - but I can’t seem to locate a tooltip/adjust the photo position in this app. 

How can I add a user to my account?

I have sent some links to invite team members to be users.  What do they need to do to log in?  

Users are reporting that the “Move to Trash” option is greyed out when they are trying to delete a document from a “Team Folder”, the user was the one who created the document. I cannot see a setting to change any permission about this, please advise?