Product Questions

I can't seem to find a way to hide the hotspots which make the design look ugly. Is there a setting to always hide or show the hotspots so I can see my elements properly?

When in presenting mode how do I move to next page using hot-key?

Hi! I need to find a way to export my files to .vdx. This a requirement por an exam that I'm supposed to hand in today :o Any help is appreciatedl! Best Paula

I have 5 licenses. One of the people of my team leaves and another one arrives. I need to change the name of the license user

I added a tree pane to my mobile app mockup and it shows different font. There is nothing different about the underlying text. How do I make the tree pane consistent in font style?  

I am trying to delete the images from org charts when I import a spreadsheet. I don't want images but it has the default greyed out image. Any idea how to get rid of this? Thanks

HI there I have a huge sitemap that I'm making but i used the orgchart template to create it beecause... well it's huge and the orgchart template can import data from an external source which I did. I'm having issues formatting the chart though I'd like to be able to make it so that some children are vertical instead of horizontal and I can do that if I manually recreate the children but I'm hoping there is an easier way. Perhaps converting the org chart to a sitemap?

I have a detailed process flow file from (Bizagi) saved as a .(dot)bpm. that was converted from a Visio diagram. I no longer have the Visio file but still have there BPM files. How can I import them into Lucidchart?  I looked here about creating a bpmn file but It just take me back to my folder.Unlike many BPMN software options Lucidchart is truly easy to use. Create a free account then start dragging shapes on the canvas and resizing them—it’s that easy??

Where do I find the buckets?

Please help. My team member shared their Lucidchart flowchart and I accidentally used it as a template for my new flowchart. Now when they pull up their link they see my flowchart not their original. How can we recover their flowchart? They need to use it today for a large meeting and will be lost without it. Thank you Renata 

I need to Crop my current diagram I made so I can print out pictures of it.Also how do I highlight sections of it? Thank you

Hello guys  I just created a chart with linked data from Google Spreadsheet then I shared/published url of the chart. There is some way to update the data on the shared chart automatically when  Google Spreadsheet is updated?   Best Rey

Hi How to edit multiple line length? Let's say i had 20 horizontal lines with equal length distributed and aligned evenly. Now i want to edit the length of the lines so that it was longer. I selected all of the line but there is no way for me to drag and resize it. I tried the same with shapes and it works but not for line. Do i need to select 1 by 1 for each line to edit its length?  

We have a high security company that would like to use Lucid Chart On-prem with their Confluence instance. Can anyone verify if the On-prem edition makes contact with lucidchart.cmo for any reason? Thanks

Is there a way to change the line path in the iPad app.  When I add a new line seems like it has a set number of angles and connectors.  Only thing I have found if I want more is to add another line and connect it to the existing line.     ThanksBrad

Pretty straightforward question. I've got pages in one document that I want to move into another document. Is that possible? Or do I have to copy all the elements from the pages and past them into new blank pages in the other document? Thanks for the help! 

I want to create a roadmap for 3 years. I found this article. The image in that article (see below) shows only 1 year. Is it possible to extend it to 3 years? If yes how?

I am working on an Org Chart in Lucidchart.  I can't see how to manually add a line to show some additional relationships.  In the Upper Left there is no line insert icon only drop down menus for Layout and Shapes. I also can't change the connecting lines to have end point arrows on them.Also I want to shorten the length of some of the individual connecting lines and can't see how to do that either.  I can highlight a connecting line but the only thing I get is Reset LineFinally how do I change the default settings in terms of the font type and font size?Thanks 

There is no way to see the dimensions of a floor plan object while you are sizing it.  When you click on a resizing drag bar the measurements disappear until after you have finished the drag movement.  It would be exceedingly helpful to see the measurements change as you resize the object rather than after the fact causing you to have to resize multiple times to get it where you want it.  

Hi Is it possible to have text/shape link to a pop up image?  For example if i want to show an example of a fault in a photo  i would like to hover over a fault text then see what this fault looks like.   Hope this makes sense. Currently I like to an additional page just would like this more streamlined. Thanks Adam  

I'd like to use Lucidchart for more tasks relating to connectors wiring circuits etc.  However I'm struggling with the connecting shapes.  I would like the connections to be more like Visio with defining connection points and having wires to a 'bump' when they cross.  At present my connections are not very neat and tidy and the routing of wires is not well behaved.  Any suggestions on how to make the behavior more like Visio and including the 'bump' feature where lines cross? Cheers J - 

I like how a Org Chart is linked with Google Sheets I also watched the video and read the article "Link Lucidchart Diagrams to Spreadsheet Data" I know how to map a Google Sheet row to a Shape and work with Shape Data. I'd like to understand how I can generate a full chart with Google Sheets. The task is the following. I want to do a network diagram. The inventory will be kept in Google sheets  I want to put for example servers in a container printers in another container As I add a new row to the Google Sheet I want automatically a new shape to be added to the container as I refresh the data.   Let's say that I have 2 SWIM LANES one with servers and one with printers. If I add a new printer in Google Sheets it should appear on the chart automatically on refresh. Thanks.

objects are inverted

Hi Is there a maximum number of pages that a Lucidchart document can hold?