Error after login

Forum|Forum|6 years ago
February 12, 2020
2 replies
44 views

When I access My Documents this error message displays: "There was an error loading your documents. Please try again later. Contact support if the problem persists.

Also i am not able to access the document shared by team members

Chase V

Lucid support team

Hi Santosh

Thanks for posting in the Lucidchart Community! Try opening your account in a private or incognito window or while connected to a different internet network. Sometimes account performance issues can be related to your internet security/speed or browser issues and these steps will help us eliminate that possibility.

If that does not help please submit a support ticket here with the following information:

A screenshot of the issue
The URL of one of your documents (if possible)
A screenshot of the associated Javascript Console output when your documents don't load. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience. Let me know if you have any questions!

Santosh

It works in incognito . Thanks this is resolved.

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