Hi Santosh

Thanks for posting in the Lucidchart Community! Try opening your account in a private or incognito window or while connected to a different internet network. Sometimes account performance issues can be related to your internet security/speed or browser issues and these steps will help us eliminate that possibility.

If that does not help please submit a support ticket here with the following information:

• A screenshot of the issue


• The URL of one of your documents (if possible)


• A screenshot of the associated Javascript Console output when your documents don't load. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience. Let me know if you have any questions!

It works in incognito . Thanks this is resolved.