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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

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5894 Topics
bbarton bbarton
bbarton bbarton
posted in Product Questions
A question regarding layers

 I want to create a diagram with layers.  If I'm viewing the main page then click an item with a hotspot it brings up the layer and hides the main layer.  What's the best way to return to the main page?  I'm thinking place some text on this layer that says "Back" or "Return" and create a hotspot which hides all but the main layer?

10
Andrew D
Sam G
Sam G
posted in Product Questions
Is it possible to comment or note at an individual attribute level in an entity relationship diagram vs. only at the box/shape level?

Is it possible to do this?

40
Sam G
IT S102
IT S102
posted in Product Questions
Final Documentation

I need some help in organizing our team's documents. Currently we all are under one team which needs to be changed in 3 teams and then their final documents needs to be preserved in another folder for document management which should be treated as the final version in read only status accessible to general users. Thanks Adnan

00
IT S102
Jenna F
Jenna F
posted in Product Questions
Floor Plan Sizing Issues

Hello I've been having issues lately with displaying the correct measurements of the walls. As seen below the furthest left wall states 15'6" but the other walls to the right state 15'1". Prior to adding the walls to the floor plan I have set them all to 15'6" and after adding them they change measurements. I've had this difficulty with all of my floor plans and found that if I adjust the wall to 15'11" and re-add to structure the desired measurement is achieved. That isn't working for me this time. 

120
Megan W101
Pavla K
Pavla K
asked in Product Questions
Permission to use diagram for academic purposes

Hi I read the Terms but I couldn't find any information regarding the permission to publish a diagram I created. I am writing a master's thesis and I would like to use some of my diagrams in the text. Can I do that? Could you give me link to some document that permits this usage (for academic purposes)? Thanks! Pavla

260
Megan W101
ICT A
ICT A
posted in Product Questions
Saving User Data

Hi Team  Can you please let me know how to back up the data of a user that i have to remove the license from. 

30
Andrew D
pavan
pavan
posted in Product Questions
Step By Step tutorial on Google Search Wireframe

We are using lucidcharts in my company. You have provided a template for creating wireframes "Google Search Wireframe". Do you have a Step By Step tutorial on how you created that Google Search Wireframe or any other wireframe template that you have provided. I feel that is the best way to learn lucidcharts and wireframes and be productive immediately at work. Thank You.

80
pavan
Candice G
Candice G
posted in Product Questions
License request notifications

Who receives the email notifications when a user requests a license? Also how do employees generate this email if only SAML login is enabled?

120
Andrew D
Klaas Heek
Klaas Heek
asked in Product Questions
Collapsible Containers in Lucid

Is it possible to draw collapsible containers?

401
Andrew D
Eddie B101
Eddie B101
asked in Product Questions
Lucid Security and Compliance

Hi As part of our organization's vendor review activities we'd like to find out what specific security and/or compliance frameworks your company follows.  Would you please list out specifics?  And if available please include a link for our review?  Examples might be attestation reports or certifications for SOC 1 SOC 2 SOC 3 ISO27001 CSA etc.   I could not find anything related to this within your privacy statement or elsewhere in your site pages.   Thanks.  EB.

468
Addie
Lucid Legend Level 8
Gustavo A
Gustavo A
posted in Product Questions
How do I add more than three buttons to a segmented control?

I am mocking up an iOS app and I need a segmented control with five buttons. Unfortunately I couldn't find a way to add more buttons to the three ones that come by default on the control. Is there a way to add more buttons or at least a workaround to make it happen?    

30
Andrew D
Thoms Zdon
Thoms Zdon
posted in Product Questions
See all shares published links - change links to remove access remove shares

I work as a consultant and use lucidcharts with clients. After the gig - I'm supposed to remove the files - nda. However I find that files shared with me - I can't seem to remove from my lucidcharts - there doesn't appear to be a delete file.     And while I was working on one gig I provided shares to a user so we could collaborate.  I removed them as a user - but see that shares still exist all over the place to them - how can I simply see a list of all files shared all that have had published links - and remove them and / or change the link publishing so they are no longer accessible?  I'm a one man shop so enterprise doens't make much sense.

210
Karsten B
Chris T102
Chris T102
posted in Product Questions
Dynamic linking of Organogram to Excel or Dynamics database

Hi We have an existing Excel sheet with data of employees from where we want to create an Organogram.  My questions are as follows: 1. Can one import the spreadsheet/database from Excel (or MS Dynamics database) and LucidChart will automatically create an organogram? 2. Once the Organogram has been created can it be linked to the Excel sheet / database so that when the Excel sheet/database is updated the Organogram automatically updates. 3. Vice versa of Q2 above - once a change is made to the Organogram in LucidChart will it automatically update the linked Excel sheet/database? Thank you

80
Chris T102
Don B
Don B
asked in Product Questions
Audio files in Lucidchart

Is it possible to use audio files in charts? Thanks. db

431
Carson G
Randy W102
Randy W102
posted in Product Questions
Off line

  can i download the program for off line use (i.e.  when i'm not connected to the internet)?

40
Karsten B
Guy L
Guy L
posted in Product Questions
Map of Continental United States For Basic Network Line Diagram

I'm new to LucidChart and I'm trying to create a basic network line diagram overlaid on top of a map of the United States. Looking for a template that might have that already or how to create my own if it isn't available.

40
Andrew D
Brian S102
Brian S102
posted in Product Questions
PowerPoint Sizing

I have a wide chart and the insert chart in PowerPoint won't increase wide enough to see the entire chart...how do I get it larger?

50
Abby S
Tale B
Tale B
posted in Product Questions
Link to documents

Hi! I am wondering if it is possible to link to a document stored locally on my computer?

30
Megan W101
cinzia
cinzia
asked in Product Questions
How to export Lucidchart diagram to mySQL

Could someone please help me how to export a diagram to mysql? Is there a step by step tutorial?   I have seen the function to copy for sql but what do I do after that??   Please im really new to this    TIA

1071
Remy M
AJ G
AJ G
posted in Product Questions
Remove Slack Intergration

 How can I remove our Slack integration from Lucid Charts?

160
Karsten B
Justin C102
Justin C102
asked in Product Questions
How to create shape/text that is hidden or shadowed out until cursor is run over it?

Notes are a good example of this because a small discrete icon is present to show the viewer that another dimension or additional information at least is attached to some given shape. However the problem there is the format of the notes box (the shape cannot be changed nor font size etc) which is a little inconsistent aesthetically with the rest of the Lucid-chart experience in my opinion and indeed if this is the only option as regards said functionality. With that said is there a way to create shapes or text that can by default be shadowed out (for example) and thus appear as "background" shapes or texts that transform to "foreground" when the cursor is directed to or over them; selected etc.? Such would be an amazing feature in my opinion. Layers should seem to do such but I can't see how that feature works since the added items in any given layer are either visible or invisible when to the main layer without any means to an unknown viewer that the

1400
Carson G
Jude K
Jude K
asked in Product Questions
How do I reshape and move multiple items at the same time in Lucid?

Hi  I was wondering how I could reshape and move multiple items in Lucid at the same time?  I recently copied an Org Chart over from a previous document and it pasted way far off to the right and slightly smaller than it was before.

340
Tate S
Christopher C101
Christopher C101
posted in Product Questions
Printing issues

Hello My students are having trouble printing their charts that are larger than 8.5 x 11. They have designed the larger images but when they print they have been either scaled down to one page printing only a small section of the three or four sheets that are on the screen or printing a 8.5 x11 image in the middle of three or four sheets of paper. Time sensitive. Please help ASAP.

90
Brendan K
Alaa Y
Alaa Y
posted in Product Questions
add workflow chart to the 2d floor plan of location

Good Day My Question is regarding the workflow chart in how to  add workflow chart to the 2d floor plan of  location   Thanks Alaa

30
Carson G
Ericka R
Ericka R
posted in Product Questions
Change from Office 365

When I signed up for LucidChart I used my Office365 login credentials. I want to change that to login with an email address and password. How do I go about doing that? Thank you!

100
Carson G
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