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Emad M
July 5, 2020

I got a charge of USD 59.40 I don't even have an account!

  • July 5, 2020
  • 1 reply
  • 104 views

I just got charged on the second of July I have tried all my emails i dont remember using premium annual lucidchart subscription at all! and they all say you are on trial or free subscription! what is happening here can you help me? thanks

    Comments

    Abby S
    Lucid community team
    July 6, 2020

    Hey there since this deals with your subscription I am directing this to our billing team to get you taken care of.

    If anyone else has questions about charges on your account refunds or changing your subscription please fill out this form to reach the billing department. Doing otherwise will delay your response time.