Product Questions

I created a timeline and after increasing the size of the timeline parts it wouldn't load after a little while.

I have two pages in my diagram and I'd like to change the fill color of a shape on page 1 based on the fill color of a shape on page 2. Is this possible? 

I have figured out how to import data and create a mindmap from a .txt file. Is there anyway to do this from a google sheet? I'd like to be able to update my mindmap based on the data from a Google Sheet. 

When I navigate to a new page that is not contiguous with current page I often want to go back to that page. Is there a shortcut for that or does the "Page List" or tabs have to be used?

Hello If I start a project with a free edu account but others who do not have EDU accounts (or any other accounts) want to collaborate on it (edit/ contribute) will they be able to? Thanks so much

I have an 80-page LucidChart file. During download I get this message:The message disappears almost immediately and a message says "Processing Complete". But there is no file in the Downloads folder. Previous versions of the files downloaded successfully in spite of the "size" message. These file were about 4.2MB. Is there is size limit to LucidChart files?Edit:Turns out Chrome required "permission" to download more than one file at a time. Guess I had two downloading and didn't know it. Changing permission setting fixed the problem.

Is there a way to confirm that my account has been deleted through my internal IT team? My account and all documents seem to be gone. They are asking me to confirm with Lucid that this is the case. 

I'd like to create a presentation that focus's on different areas for different slides and greys out non relevant items using Highlight Selected Shapes as shown in a tutorial video. However as I can't seem to turn on the side panel I can't find the edit button. With slides open I select edit but it only offers Transition Insert Slide Before After etc. No highlight option. How do I get the panel visible and the highlight option?  

Hi I have a swimlane pool with 5 horizontal lanes.  I want to move the 2nd lane to be directly above the bottom lane.  All my connecting lines are already in place.  I want to cut and insert the cut lane with all shapes and connections in tact.  Is there an easy way to do this?  Or do I have to try to insert a new horizontal above the bottom swimlane and manually move  everything down and then delete the 2nd lane?  How do I do that in both cases?  I only started using Lucidchart today.  Thank you. 

A standard method of selecting text within a text frame is to double-click one word to select it then drag to select contiguous characters. This method is problematic in LucidChart because the artboard moves and a new text frame is created on mouse-up. How can this issue be prevented? I realize it is possible to triple-click a line to select it but this does not allow for selecting less than the entire line (please see animated GIF).

I've shared an org chart with my teammate but it looks like the lines don't show up on org chart for her. It shows perfectly fine for me. What is the issue here? Attached is a screenshot of what she is seeing.

How can I set a default color for a shape based on its type? For example when I drag out a "Terminator" shape I'd like it to be red. When I drag out a "Process" shape I'd like it to be blue. I have played with "Conditional Formulas" but not seeing how to control color based on shape type.

Is there away to apply an icon to a smart container and not everything in it? When I try to apply an icon to a smart container it is applied to the container and every item in it. For example I intend 1 check mark on the container but there is one there and one check mark for every item in it.  Thanks!

When there are several items locked on a page I would often like to "Unlock All" to move everything at once. Is this possible?

We have templated master pages created with areas for text. We need to apply the master page to a single page in a multi-page doc and then edit items (like the page tile or standardly positioned text boxes) with different content on different pages. How do I unlock the item from the master so I can change it on only the one page?   

I can toggle visibility of the right palette by clicking this button: Is there also a way to toggle visibility of the left palette (Shapes) without using "Fullscreen" button? 

Same  question from an admin on Feb 2021: As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) date?

Hellowhile making class diagrams I use the "-" symbol a lot to mark private attributes. However it always autoformats it into an enumeration with of dots. I couldn't find a way to deactivate this feature.

Hi there is it possible to name each page in a file?

I havee upgraded my account to a free Lucidchart Education account yesterday but I found that I still had a lot of limitations such as can not use UI container and Timeline shapes. Does this mean I can't use these functions even if I am a student account?I feel very confused... thx

i'm creating a UML class diagram and every time i try to create a private field (e.g. "- logger : Logger") Lucidchart turns it into a bullet (as in a bulleted list) and i have to undo.  i have about 30 classes to enter and private fields and methods are best-practice so this is going to get really old really quickly if there isn't a way to disable it please.

Hello I'm having problems trying to figure out how to count how much containers i have in my lucidchart. I only have one type of container and I would like to count how many of them I've put in the document or page. I can select all of them via select menu but I cannot figure out how many of them I have! :|    Thanks in advance!

Is it possible to set more complex (read as custom grouped elements or a specific shape e.g. Kubernetes Ingress shape) conditional styling for or preset template to be used with UML Markup binding. As beautiful as the OKTA UML sequence diagrams are in the case study I am baffled on how to create my own template that would respond to the UML Markup editor. This ultimately seems that I can build the scaffolding with the UML Markup editor but for any thing past basic shape colors I'm left back to manually drawing by hand or ungrouping the UML elements and replacing items individually both of which render the artifact unable to be easily maintained without large efforts (thus moving me away from LucidCharts and back into a general UML editor). 

Buenas noches  yo uso este aplicativo para elaborar trabajos de la universidad y en este momento no me puedo permitir mas gastos en el pago de software estoy elaborando un diagrama que necesito entregar urgente este fin de semana y el aplicativo me dice que no se puede guardar porque me debo actualizar a Lucidchart Pro esto creo que es porque excedí el espacio de almacenamiento estoy tratando de liberar espacio he eliminado varios archivos y el indicador de espacio usado no cambia. Que puedo hacer para liberar espacio no puedo pagar esa actualización a Pro... Quedo super al pendiente de su respuesta necesito urgente entregar el trabajo de la universidad.      

How do you reduce the width of one swimlane?  thanks