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Merged my individual account with company enterprise account now docs are missing

  • March 3, 2022
  • 1 reply
  • 5 views

Kristine M

Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?

Comments

Eric R
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  • Lucid support team
  • March 3, 2022

Hi Kristine thanks for posting in the Lucidchart Community. Since troubleshooting will require sensitive information I will move this to a one on one email troubleshooting ticket.

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