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Kristine M
March 3, 2022

Merged my individual account with company enterprise account now docs are missing

  • March 3, 2022
  • 1 reply
  • 12 views

Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?

    Comments

    Eric R
    Lucid support team
    March 3, 2022

    Hi Kristine thanks for posting in the Lucidchart Community. Since troubleshooting will require sensitive information I will move this to a one on one email troubleshooting ticket.

    If anyone else is experiencing a similar issue please reach out via this form