Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?
Page 1 / 1
Hi Kristine thanks for posting in the Lucidchart Community. Since troubleshooting will require sensitive information I will move this to a one on one email troubleshooting ticket.
If anyone else is experiencing a similar issue please reach out via this form.
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with Lucidor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.