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Keith D101
February 24, 2022

How to change email address with SSO?

  • February 24, 2022
  • 2 replies
  • 94 views

Hi I have recently migrated to a new domain within my company and need to update the email address but because I access using Single-Sign-On authenticating with my Microsoft O365 account I don't actually have a password on Lucidchart and therefore cannot make the change. How can this be resolved?

    Comments

    Keith D101
    February 24, 2022

    Also I tried the "Edit Profile" to add a new email address but when I try to verify it asks me to set a password which doesn't work because as soon as I do the message I get is "403 Forbidden Attempting a prohibited action"

    Coumba D
    Lucid support team
    February 28, 2022

    Hi Keith

    Thanks for posting in the Community.

    As this is directly related to your account would you mind filing a support request via this form so that we can take a closer look at the matter and assist?

    Thank you!