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Hi I have recently migrated to a new domain within my company and need to update the email address but because I access using Single-Sign-On authenticating with my Microsoft O365 account I don't actually have a password on Lucidchart and therefore cannot make the change. How can this be resolved?

Also I tried the "Edit Profile" to add a new email address but when I try to verify it asks me to set a password which doesn't work because as soon as I do the message I get is "403 Forbidden Attempting a prohibited action"

Hi Keith


Thanks for posting in the Community.


As this is directly related to your account would you mind filing a support request via this form so that we can take a closer look at the matter and assist?


Thank you!


 


 

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