Hi I have recently migrated to a new domain within my company and need to update the email address but because I access using Single-Sign-On authenticating with my Microsoft O365 account I don't actually have a password on Lucidchart and therefore cannot make the change. How can this be resolved?
Page 1 / 1
Also I tried the "Edit Profile" to add a new email address but when I try to verify it asks me to set a password which doesn't work because as soon as I do the message I get is "403 Forbidden Attempting a prohibited action"
Hi Keith
Thanks for posting in the Community.
As this is directly related to your account would you mind filing a support request via this form so that we can take a closer look at the matter and assist?
Thank you!
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
