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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,445 Topics
  • 12,859 Replies
5445 Topics
M
mdv
asked in Product Questions
can't copy uml markup diagram

I’m trying to copy a diagram created using uml markup into another document, but the copy option is grayed out. I can copy any regular diagram just fine.

4
M
2 months ago
sashi.vakiti
sashi.vakiti
asked in Product Questions
tooltip when hovering on an shape

Hi I am trying to display some information when someone hovers their mouse over the shape. I see there is add notes but that isn't a good customer experience for them to click and view the message as I have lot of shapes which need to have tooltip

7
Leianne C
2 months ago
K
Kriz
asked in Product Questions
Duplicating a page does not duplicate layers

Hello, I have a big diagram that is interactive using actions to toggle layers behind shapes.When I duplicate the page the layers do not come with it. In my memory this was possible before. Am I missing something?ActionsRight click page tab Select duplicateResultPage is duplicated but without layers.ScreenshotsLayers on original page No layers on duplicated page  

2
Leianne C
2 months ago
A
arha
asked in Product Questions
BPMN sub-process activity marker adjust color for visibility

Hi!I have an issue with my BPMN chart and visualizing sub-processes. When adding the activity marker ‘sub-process’, the text in the task box moves up but no marker is visible. Depending on the length of the text in the box it might disappear completely.How can I mark sub-processes correctly?pre-adding the sub-process marker post-adding the activity marker 

1
Zuzia S
2 months ago
X
xbox3000
asked in Product Questions
Data Linking to Pie Chart

I have an Excel spreadsheet which has a column called versions.  I am trying to display the version number outside of the pie chart and display a breakdown of the different version number counts in the pie chart.  Can anyone help me out with this?

1
Shantel Gillette
2 months ago
Mikael R
Mikael R
asked in Product Questions
Highlight one row in Lucidchart ERD table

I see how to alternate shaded rows and how to fill the whole table but is there a way to fill just one row with a color or highlight the text? Already used underline/bold but need a way to highlight certain rows in the table.

4
G
2 months ago
D
DAshby
asked in Product Questions
Importing documents from old account

My organization recently started using Lucid’s SSO with Microsoft. The downside of this is that my email address via Microsoft SSO is different, but the old address redirects to the new address and I can no longer access my old account at all. Is there any way to get access to my old documents?

1
Quadeshia
2 months ago
X
x-meu
asked in Product Questions
couleur d'arrières plan et couleur de remplissage ne sont plus visible?

Bonjour,La couleur d'arrières plan et les couleurs de remplissage de forme terminateur ne sont plus visible? 

3
Morgan T
2 months ago
P
Paul No The Other Paul
asked in Product Questions
Possible to prevent the formatting toolbar from appearing all the time?

I find the popup formatting toolbar behavior to be very frustrating.  It always seems to know what I want to click on next and ensures it’s right on top of that object, obscuring it from view and clicks.I’ve developed the habit of hitting ESC every time I click on something just to hide the popup formatting bar.  Click, ESC…click, ESC...click, ESC...over and over.More often I’m trying to move things around to organize my thoughts, not trying to format every object I click on.I wish I could temporarily disable the toolbar, or drag it somewhere else where it would stay.  Could not find anything related to this in current Lucid docs.

2
P
2 months ago
S
Sandra A
asked in Product Questions
Color blocks missing on working board

Hi There! I am having some trouble when visualizing my document on the “working board” the color blocks are not coming through. However, when I export my document to PDF it looks good and the color blocks are there. Please, need some help. Thank you.Sandra

6
Leianne C
2 months ago
A
AndrewS
asked in Product Questions
Bug related to conditional formatting and swimlane location and swimlane order

I believe I have found a bug that I can replicate in multiple templates or documents.If conditional formatting is used to apply a shape style (e.g., change the background fill color) based on the swimlane name that shape is located in, and the swimlane order in the diagram is later changed, the conditional formatting follows the order of the swimlanes and not the swimlane name. The conditional formatting feature is great, but this is a deal killer for the way we intended to use conditional formatting.I’ve created a template that has all our department and external business partner names as a swimlane. Then used conditional formatting to have each shape dropped within that swimlane match the swimlane header color. All great until swimlanes are re-ordered or unneeded ones are deleted. If this apparent bug could be resolved, the conditional formatting feature would be a major timesaver for our intended use. 

1
Amelia W
2 months ago
Michael T103
Michael T103
asked in Product Questions
Lucidchart documents display incorrectly in Chrome

When I open a new blank document I get a grey screen. I add shapes but I cannot see anything other than grey. When I then open the same document using Google Chrome on my PC (Win10) it works fine. I can see the shapes I added. Using Google Chrome on iMac (macOS Sierra) I see nothing but grey.    

3
G
2 months ago
David D102
David D102
asked in Product Questions
Set the Default Font Size as Auto

I'm working on a chart and I'd like to set font size to default to "auto" so I don't have to resize every piece of text I add automatically. I've tried using the "Set Default Style" option but that doesn't seem to be working. What can I do to avoid the tedium of manually setting each shape to "auto" font sizing. 

7
Amelia W
2 months ago
C
ChristeldR
asked in Product Questions
Imported vector PDF (from Miro) automatically becomes a Lucidspark file instead of a Lucidchart file

Hi,  I'm importing a few vector PDF files from Miro into Lucid (up to 95 kB each), and they automatically become Lucidspark files instead of Lucidchart. I have an individual subscription, so I have a limited amount of editable Lucidspark files available. How can I change the default type of imported files to Lucidchart instead of Lucidspark? 

1
Amelia W
2 months ago
H
Hung HHG
asked in Product Questions
Cannot activate "Replace Dataset" feature

I have a paid account but whenever I click on “Replace Dataset” button I’m prompted with this  upon “Activate...”    After the page refresh, I clicked on “Replace Dataset” and am prompted with the same popup again.

1
Amelia W
2 months ago
T
TomCon
asked in Product Questions
Set default line width for Lucidchart diagram

I want a bold, fairly fat line between flowchart nodes, like this.To get that i selected the line and then used the line width dropdown at the top of the canvas, and set it ti 9px, and it worked great. But now for subsequent nodes, when i do that, my selection in pixels is essentially ignored. Here i show that i have the line between two nodes selected. The difference is that “Yes” is superimposed on the line (which is good, that is what i want). Now when i go up to the line width dropdown, i change the line width. The dropdown reads, 9px, say. When i click back to the canvas...the line has not changed, it is still thin like it used to be. How do i get this line to be thick, 9px, like the other one. Do i have to make sure the line has no text before i format it?  Etc?  Help me out! Thank you.

1
Leo Barnes
Lucid Legend Level 1
2 months ago
A
Art Vandelay
asked in Product Questions
Right-click and drag was being blocked by extension

Hi, I love using Lucid for creating diagrams but even though I set navigation mode to mouse, right click and drag doesn’t work for me for some reason. I’m using Google Chrome. I tried Edge but the result is the same. You guys have any idea about what could be the reason for that? Thanks.

2
Leianne C
2 months ago
Robin B104
Robin B104
asked in Product Questions
Create bullet point list in process shape

I want to create lists within the Process box. There is a feature under Text Options called Bullet & Lists but it makes the entire text blurb one bullet point. How can I make a list of points within one box? Additional to this hitting the Enter key which in word processing software would drop the following text to the next line takes me out of the Process Box altogether. Is multiple list points possible?

2
T
2 months ago
T
Tdietz92131
asked in Product Questions
Hierarchy org chart in Lucidchart for narrow diagram

HiI need to create an org chart within Lucid Charts using a Hybrid Model Layout instead of the standard layout (i.e. the people who report into a manager go down instead of across) as we want a narrower org chart. See below.Visio can do this - but I do not see that design option in Lucid. Can someone point me in the right direction if it’s there?  

7
Amelia W
2 months ago
Anre G
Anre G
posted in Product Questions
How do I rotate text within a shape?

How does one rotate text within a shape? I've seen this asked before but as yet unable to find the response. Thanks.

3
Leianne C
2 months ago
S
SFO JOHN
asked in Product Questions
How can I recreate a shape with slanted lines as a background?

How can I format a org chart box to show have diagonal lines as a background?

1
Zuzia S
2 months ago
D
DanLeach
asked in Product Questions
Do not crop is adding a border

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

2
D
2 months ago
S
SNicholson
asked in Product Questions
Problem: duplicate shapes often jump erratically when dropped onto canvas

Trying to duplicate a shape using the following actions in Windows  or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

1
Zuzia S
2 months ago
B
belmartinssa
asked in Product Questions
Excluir Raia Desapareceu

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso? 

1
Flavia D
2 months ago
C
cgrabs
asked in Product Questions
Add space between objects in a Lucid Chart

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this. 

5
Zuzia S
2 months ago
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