Product Questions

When I go to insert my diagram. I hit browse documents and the window pop up but nothing is there. 

Try as I might, when I upload my CSV as per https://help.lucid.co/hc/en-us/articles/15927090927508-Create-a-process-diagram-from-CSV-import instructions, nothing happens.I have compared my csv with the one provided as exemple, and I see no difference, even using Visual Studio Code.I would really like to learn how to properly use this function, so any help on solving the matter would be appreciated.I do not know how to share my CSV, so here is the code below :Id,Name,Shape Library,Page ID,Contained By,Line Source,Line Destination,Source Arrow,Destination Arrow,Text Area 1,Text Area 2,Text Area 31,Page,,,,,,,,Page 1,,2,Swim Lane,Flowchart Shapes,1,,,,,,Zephyr support,,3,Terminator,Flowchart Shapes,1,,,,,,"Problème identifié avec l'application ""Agenda""",,4,Decision,Flowchart Shapes,1,,,,,,Identifier le Type de Problème,,5,Decision,Flowchart Shapes,1,,,,,,Incident,,6,Decision,Flowchart Shapes,1,,,,,,Bug,,7,Decision,Flowchart Shapes,1,,,,,,Utilisation du logiciel,,8,Decision,Flowchart Sha

I have a BPMN diagram created from a template and using assisted layout for the swimlanes. The diagram is medium in size, currently it has 6 lanes and maybe about 80 shapes within the swimlanes. I have an issue when trying to add an additional lane - using either:the “Lanes” variable in the attributes panel for the “Swim lane” shape (increased from 6 → 7); or using the right-click context menu (Insert Lane Above/Below)In either case the browser tab becomes unresponsive and the browser shows a warning asking whether to wait or exit the tab (true in both Chrome & Arc). In most cases when exiting the tab and re-opening the diagram the new swimlane has not been added - but occasionally it does then show up.This occurs on a well powered Macbook M1 Pro.

I had a problem trying to import a Draw.io file and when I clicked the Get help link, it gave me a permanent redirect from https://help.lucid.co/hc/articles/16389149809428-Import-files-into-Lucidchart to https://help.lucid.co/hc/fr/articles/16389149809428-Importer-des-fichiers-dans-Lucidchart  When I tried to go to the root help url, https://help.lucid.co/ it first redirected me to https://help.lucid.co/hc and then to https://help.lucid.co/hc/fr via permanent redirect. I don’t know French. How do I translate it back to English? The Chrome Google Translate option is not in the url bar.

Just moved from MindManager to Lucid. In MM, each mind map node (text box) has handles allowing me to adjust node width manually, or set a default width for all nodes. I can’t seem to find either option in Lucid. My Lucid mind map nodes only wrap text content when they’re VERY long. Makes readability very difficult.I’m using the default Lucid Mind Map and I see a “Shape Options” icon in the menu bar, but the width/height values are grayed out. Help appreciated.

I am currently using Lucidchart to diagram our data/server environments.  I have a single diagram giving me issues.  Many of the items on the diagram do not show up.  If I double click on some areas, some items reappear and others go missing.I just found out that if I export the diagram, all of the items are displayed. Any thoughts or information is greatly appreciated.

Hey, Is it possible to ‘paint’ (copy/paste) the format of text?  I know you can for shapes but don’t see how to for text  

I believe there used to be a button for resetting the results of a Visual Activity, but I cannot see it today. How do you reset the results of a Visual Activity, or restart the Visual Activity? 

I have box object. I have 16 arrows going from one box to the other box. I wanted to make one box so that it had 4px line width. All of the arrows will then no longer be straight, but be wonky

When I click on the Page Thumbnail feature in LucidChart at the bottom Left Side of the screen, I am getting a series of blank pages…  Before they would have thumbnails of the page drawings.  I use these for a directory page that I create page links with.I have pasted below the “Page Thumbnail” image I get when I click on the “Quad Box” Button to the left of the first drawing page...As you can see their are no thumbnails showing up.

Hello, I hope this is a simple solution to my issue and I am just missing things.I inherited a document that was done in infinite canvas and was asked to resize it down to 8x14 landscape.However, when i set the document size to 8x14 and the hit the fit to page icon everything shrunk to the point where i need to zoom in by 1000% or more to be able to see what is going on.Is there a different way to resize this document and resize the shapes so that they would fit in an 8x14 page without having to zoom in more than 150 to 200%

The RACI templates have draggable shapes that stay within the “key” but also duplicate in the chart. We’re using different letters than RACI but I can’t figure out how to edit them or create my own key with the circles that duplicate when dragged. Thanks

Hi I have a lucid diagram of tasks that people are working on and would like to be able to filter by different things quickly.  I know how to set up a filter but it seams like I would have to delete the filter and create another to switch between filtering for different people or projects.  Is there a way to be able to toggle the filters on or off or even better create a shape which would toggle the filters by clicking on them? 

Thanks for having this platform, so I can get help figuring out my issues…After trying all basic troubleshooting help I still experience the same issue “my screenshot doesn’t paste on my document” I have done this before alot now on my new laptop it doesn’t work!I keep on getting this: 

I am getting an error saying Lucid needs permission to use Google sheets and when I try to authenticate, it says I cannot authenticate.

Hello. I cannot rotate text within a shape in this new version. I can't find the rotating text button.

I was working on a large, complex org chart in Lucidchart and tried to break it into sections using layers. That approach didn’t work as expected, so I deleted the layers—only to realize that it took critical parts of my chart with it. Here’s the catch: you can only “undo” via something called Revision History, which is locked behind a paywall. It’s an intentional and greedy design choice. So I upgraded my plan, just to fix this one issue and then downgrade again. But even after upgrading, Revision History failed me—none of my versions from just a few days ago were accessible. My work was gone. To make matters worse, I discovered that this exact issue was raised over three years ago in Lucidchart’s community forums. Back then, version history did work for the affected user. Today, despite years of feedback, they’ve chosen not to improve the functionality. If anything, it’s worse. Lucidchart’s editorial and product decisions seem more focused on catching users in traps than supporting t

I created a Lucidchart with simple rounded rectangles to build an idea. Once I had all the object identified, my intention was to change shapes according to their context. However, when I click an existing object, the change shape icon does not appear above it. I can create a new object and see the change shape icon, but I want to go through the objects I already created instead of making new ones. Is there a way to enable the change shape option or reset the document to allow this to happen? Screenshot Existing Object selected: Screenshot New Object selected: Thank you!

I’ve written a small Java program which helps me to create UML class diagrams in Lucidchart. The program collects class information, formats it as HTML, and puts it on the clipboard with type “text/html”. In the past, when I pasted the HTML text into a Lucidchart page, it would produce formatted text - an example is below. Now it’s creating a code block instead, which overrides the formatting that’s in my HTML.Is there any way that I can paste HTML without conversion to a code block? FWIW, the Code Block shape is not enabled in my shape libraries.An example of the text that’s on the clipboard:<div align="left" style="font-size:12px"> <b><p align="center" style="font-family:Jetbrains Mono;font-size:16px">common.dictionary.CompositeDictionary<T></p></b> <p align="center" style="font-family:Jetbrains Mono;font-size:14px;color:red"><u>common.dictionary.Dictionary<T></u></p> <p> </p><p>- componen

Every time I add a template into my document, everything gets the green ‘done’ check mark in the top right corner. I cannot find a way to remove them, they are not icons, nor are they part of conditional formatting rules. I have left lucid entirely, refreshed the page, changed it from chart to spark. Other templates do not cause this, so maybe it’s just the template?  

I can’t access lucid apps with my main browser anymore that I use on my (Apple Silicon) Mac. Using the following browser (which *is* chromium-based, despite what the unsupported browser page insists telling me). Microsoft Edge for BusinessVersion 137.0.3296.68 (Official build) (arm64)I guess it has something to do with the Edge for Business? This is pretty standard for company-managed Macs. This is the user-agent string my browser submits:Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 Edg/137.0.0.0 Anybody experiencing the same issue? 

Bug report:When using Liberation Sans, my number 3 is automatically changing to 8.Changing to font resolves this issue.

Every time I try to export a PNG (non-transparent), I get an error. This is occuring across documents and with both 160 and 300dpi settings. This used to work reliably not it fails 100% of the time. JPEG and PNG transparent background work ok.

You can only remove Shared Documents from your account if you have ‘Edit and Share’ access to the document. If you were only granted Edit, View, or Comment access, you will need to contact the document owner to remove you. If you don’t have ‘Edit and Share’ access to the document: Locate the document owner by going to the document and clicking More Options.Click on Show Details and locate the document owner in the right-hand panel that pops up. Contact the account owner and ask to be removed as a collaborator from the document. If you have ‘Edit and Share’ access: Click on the Sharing Options of the shared document you’d like to remove from your account.  Under Collaborators, click Manage. Find yourself in the Collaborators list and click the ‘X’ next to your name.Confirm that you would like to remove yourself as a collaborator on the document. Feel free to reply to this post with any questions you may have! 

We really need to be able to remove ourselves as collaborators from shared documents. It is rediculous how long it is taking to implement such a simple feature. This could even be considered a security risk.  Please add this ability so that users can manage their own documents.