Product Questions

Hi  I would like to create a timeline for a whole day. But hour minutes  and secound are greayd out. I can select dates weeks +++ Is there anything I do wrong or is it not meant to be used like this?

Hello I can change my name at first but it reverts back to my old name once I refresh the page. Please help! -Fanny

I am trying to add an action on a "device" that I have on the lucid chart. The action is to open an ssh terminal. I am using the ssh link "ssh://<username>@<IP>". But the action takes me to email. The @ symbol is being considered as an email address instead of url.  This used to work at least a few months ago. Any suggestions on how to fix it?

For the love of everything please let people permanently skip onboarding. It's extremely annoying to click on a Lucid link a coworker gives me and get the dang onboarding screen again and again. I'm happy without you configuring my tutorials templates. Not allowing me to skip is user-hostile. Forcing me to refresh the page or reclick a link every time is user hostile. Be user friendly not user hostile. Thanks Tony

I've created two diagrams so far and something is not consistent with the Share permissions. On the first diagram created from a template I can share with "Anyone with the link can comment". "Login is required" but the user doesn't have to be licensed (see second image below) On the second diagram the same menu says "Only licensed users at with the link can comment" (see first image below) Why are those diagram's permissions different? How can I share the second one the same way I did with the first one? Thank you!

Chart contains hyperlinks that work in PDF form but do not work when "Send to Google Slides". It simply shows up as a screen-snip of the chart with inactive links.

I have different tabs on a file but I need to count the amount of words I have per tab.  Do you know if this is possible?

Hi I want to delete my account as I don't need to use LucidChart anymore.

I am trying to draw an irregular shape with numerous changes in direction and with angles. Will Lucid do this? I found the floor plan template but the shapes are regular and cannot be made irregular.

Hi!  I am studying at university and we had a university account. Dozens of drawings have been created with this account and now I can't edit them at once ?! For example I deleted one item and can't put it back because it's a paid feature. The same text is for each function or object. What's going on? Thesis and exams are in progress and do I have to do the drawings again in another software?

Master Page has a company logo and a shape with text to enter a document title. Master Page was applied to other pages in the document and logo and text were visible. Recently this has stopped working and only the logo (picture) and shape are showing on the pages where the Master Page is applied. The text is not visible. I tried recreating this from a blank document and it is still not working.

I click on one shape to select it.  I ctrl-click on another shape now they're both selected and there's a bounding box.  I right-click on one of them and select 'match size / width'.  The result is that the first shape is aligned to the top of the bounding box and the second to the bottom of the bounding box. Not what I want :)

Hello I am trying to build an org chart with photos but for some reason even though I have a path for the photos but they wont load. 

I want to send LucidCharts to clients for view only purposes completely disconnected from the app.  I understand the Notes feature requires access but if I used Comments could the recipient of the document be able to view both the doc itself and hover over to view the comments. Is that how it works?

I am a Lucid.app user. Very confused with how the "delete" works. No storage was released free up after month. Is this a new trend to wait for > weeks or when the storage is free up exactly?Have been deleting more files but storage still choked.

I have hundreds of charts on Lucid.  I'm working to get ready for a very important meeting.  They just disappeared.  PLEASE HELP!!!

Hello how can I turn off this function? every time I click in and out of a shape it automatically pop-up and disappear and it . Thank you.  

How do I add page breaks in chart and for these page breaks to apply in Word when the chart is inserted into Word using the Word add in/plug in?

Is it possible to embed Lucid graphic into Confluence and have shapes in a graphic act as links to other Confluence pages?

When exporting a diagram a couple of the shapes aren't showing up when exporting to JPG or PNG but they show up when exporting to a PDF. I can't figure out what is causing the issue.

Hello I'm trying to make small numbered labels with boxes approximately 0.2in x 0.2 in. Any time I size a box that small the text disappears (a number value like 15) despite the box being clearly large enough to show this text. On other diagram tools this issue does not occur with boxes of the same size with the same text. Is there a trick to getting text to display in small boxes so I can use these labels?

I created a diagram ~2yrs ago using the template "Six Hat Thinking Diagram". I need to update this diagram or remake and I cannot seem to locate the template. Has it been removed?  - David

I need help changing my trial free subscription to use a Teams user subscription.  

I had a lucidchart shared with me I downloaded what I thought was a copy.  Now I have a PDF on my computer and the lucid chart is blank.   I did try to drag it over to the page which did work except the diagram is no longer flexible to make changes.  Is there anything I can do to upload the lucidchart.  It is shared with multiple people and I assumed I was dl a copy.  Do I have to recreate the chart from scratch?   Thank you for any help here.  Laura  

I have been upgraded to a EDU account however when wanting to use premium templates it asks me to start a trial. Does the EDU account not cover premium templates?