Product Questions

We now use Lucidchart as a flowchart tool for the whole company. Employees will share the flowchart with other employees after making it in Lucidchart If the employee who made the flowchart leaves the company how to ensure that other employees can view or modify the flowchart he built? Will the resources in Lucidchart be retained after the account is deleted?

I have created a lot of lucidchart diagrams over the last few years. Today when I tried to create a new lucidchart diagram lucidchart logged me via OKTA and then created a new account for me. My past lucidchart diagrams are now read-only to me. The original lucidchart account should also be associated to my email address. My IT team redirected me to ask the question here. Is there anyway the new lucidchart account can be deleted and I could login back to my original account? I have not created any document in the new lucidchart account and I do not want to lose edit-access to my old lucidchart diagrams.

class diagram

Hi there I came across the following article in the help centre but not sure of its context. https://help.lucid.co/hc/en-us/articles/360051732252-Preparing-your-network-for-Lucid-users I am experimenting with LucidChart and am in a corporate environment. I did not have the need to request any of what the article suggests in terms of domain filtering so that I can use LucidChart. Can someone explain to me the context of the article and what use case it caters for?

Can you help with the position of the contextual panel?  It interferes with the view and expands out into the workspace which interferes with the view at times.  Example:  If I'm moving a lane up or down the contextual panel will expand and block my view making it difficult to collaborate or do a presentation.  It's an interruption in some instances.  Can the swim lane be placed back at the top underneath the ruler and an option to turn the contextual panel expansion off and on at all?  Can you help with this?

I just purchased an individual plan and it still will not let me edit my documents. 

HiI am trying to add a "Speech Bubble" to my chart.I can't find it in any of the shape libraries.But I found this page which mentions it under "special shapes" which indicates that it does exist somewhere: https://help.lucid.co/hc/en-us/articles/15057068587796-Add-and-customize-shapes-in-LucidsparkHow can I access the speech bubble shape?Thank youAmmar

I have successfully imported my GCP project to Lucidscale but whenever I try to create a new model it tells me that: "Something went wrong when creating one or more models" I'm unable to find any more information about the error.   Here's what it it looks like in the UI:  I first imported my GCP project using the service-account method and tried to create a model. But it failed. I then tried again from scratch using the python-script to import the GCP project. But that didn't work either.

I am trying to build a flow chart and have multiple lines that I want to snap in to one and fan them out at some point.   There is just the one line that seam to not want to snap in place and i dont know how I can force the line snap to happen?    

I have a group of items and list that I want to place a border around. I am able to place a border around them by putting a box and increase border size and make the inside translucent. But the problem is as I update that document I have to move the border box out of the way. That becomes a problem because the box then wants to become apart of other lines and the drawing is messed up and having to undo everything. Also when putting a border and title block on the page This has the same actions. Is there away to just make a box with lines and no points inside thinking I want to adjust it? This has been taking up a lot of my time for something so easy in other applications. 

We have an employee who left the company but they are still the owner of a chart. How do we remove them from the owner?

I can see the chart on the screen but when I click print it just defaults to a blank page on preview and when I print. I have several other charts that all print fine but this one just comes up blank. It has been done from scratch on lucidchart. When I try to export as pdf it comes up blank too. Have I enabled or disabled something?

Hello! I'm currently using a template that Lucidchart has provided and I'm really enjoying it. However since my organization is expanding quite rapidly I am researching ways on how to condense this chart so it's not so long.  Is there a way I could have multiple people under the same "Role"? For example both Jane and Jill are Admins could I both their names in one box sharing the box/role of Admin? It seems that the template is limiting me to one name. Thank you!  

Good Day  I have tried to send an email to Lucid Charts but have not yet received a response i was wondering if i could receive help here. I have a few questions based on the subscription. 1. Do you take money out of my account at the end of each month ?  2. As a student is there a specific type of payment plan that may be cheaper ?  3. How do you unsubscribe from a payment plan ? 4. Is there an option for payment without giving my credit card details ?  Thanks so much  please get back to me as soon as possible     

End Goal:  Allow users to interact with chart.  Click on a text box containing Application Name and display more detail information in a single separate text box. Only one box on the chart (no layers) Details: Imported an Excel file with several columns of data (App ID [key]; Display Name; Description; etc) On the chart I have the Display Name(s).  I have a separate text box with two Custom Data fields APPLICATION ID with the formula =SIBLINGS()."App ID" Description with the formula =FIELDLOOKUP("App Data" "Description" @'APPLICATION ID') Since the APP ID contains the App ID values for all objects on the chart the description is displaying error.  Selected the Application Name displays the correct information but doesn’t change the text bo

Hi    The advanced shape and table bar are not appearing when I click on the object. It only appears in the right hand side contextual side panel. Any ideas please as it is so inefficient and driving me loopy?    Thanks    

Hello i canot get pictures into my organigram. I see the option but i cannot import them.  I found a video from 2018 where they implement it but the whole user interface changed. Thank you and kind regards Olaf

I am super impressed with the functionality of this product.   Works just like a desktop app very well integrated.   Not sure this is the place to submit this feedback but wow - great tool.    This is like the first time I have ever left product reviews. 

I've searched and can't find an answer to this. I have an org chart set-up and want to use this to create a group view. However some employees will be assigned to more than one group. I can duplicate the employee (Ctrl+C/Ctrl+V) to add them into different groups however this also duplicates them on the org chart. Is there a way around this? How can I assign people to more than one group? Thanks for the help.

I released my license and then obtained a new one.  Looks like my diagrams from my original license are gone.  Any way to get them back?  This is the same issue a couple other folks have posted about (e.g. https://lucidchart.zendesk.com/hc/en-us/community/posts/4868531720468-Restore-documents-to-reactivated-user).  Thanks

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

i just created my first chart and saved it.  when i got to my documents i can see it and when i hover I can see an outline of my work but when i open it the document is completely blank.  so frustrated that all that work is essentially gone

Hi all We are recently using the integration with our Confluence Server. I (admin) was the first user to try this and it works well: after granting confluence access to my lucid files I can then add a lucid chart in confluence and select documents from my lucid accountBut another user cannot do this. They can give access to confluence for their lucid documents but after that nothing happens. When they try to add a lucid document in confluence they only see a white screen (and no Lucid folder structure to select a document)They shared their screen with me but they do exactly the same as me. Only difference is that I actually see the lucid folder structure.Does anyone have an idea what is causing this?

I'm looking for a template that can help me show how traffic sources (ad media email social etc.) connect to landing pages which then lead to an email automation program with if/then click dependencies (ie. if the form on the landing page is completed). I can't find a template that helps me convey such a "multi-tactic" flow. Does one exist?

I decided to undergo a free trial of LucidSpark after learning that my storage is nearly full which was the reason why I could not add more pictures to my board. Despite the upgrade showing that I now have 1 GB of storage LucidSpark keeps telling me that I cannot add more images to my board because the storage is full. Not sure if this is a system glitch or if the free trial for individual users is still limited in a way.