Product Questions

I would like to change my email and password.

Working in LucidSpark it would be convenient to have a flexible grid either a table or set of containers available as a standard shape or template. Currently LucidSpark templates provide some grids with a fixed number of cells or containers however if need a bigger grid with more rows/columns want to reorder or resize grid then have to do that manually. Workaround at present is to import a UML grid from LucidChart where can add rows/columns move up and down resize etc. Would like that or similar as a standard LucidSpark shape or template with each cell/row/column having standard container functions (eg. title background color hide/show) 

Walk through step-by-step instructions for importing AWS data in Lucidscale using a cross-account role IAM user or CLI Script in this quick guide in Lucidchart! To learn more read our Import and Manage AWS Infrastructure Data article from the Lucidscale Help Center.

Hi Is the action link preview supposed to be a clickable link or just a view? It's clickable when editing the document but not when presenting or publishing to PDF...... Am I missing something?

When I generate an embed code it shows all the layers at the same time which is not what we want. I'd like for the embed code to automatically show the LucidChart in presentation mode. Thanks.

Hello. I'm looking to create an org chart that's quicker and easier to reconfigure compared to my AutoCAD org chart.  So far it seems like Lucid Chart is quite inflexible.  If I want to divide up the three groups of individuals that report to me (That are all teammates to one another but in different departments) it seems require adding additional direct reports which I then name after their departments.  I can't figure out how to remove "Role" or change the layout of the "Department" employee that it makes me add.  Is there a clean way to show departments without making the org chart think they're employees?  Is there a way to make multiple vertical stacks of teammates under one supervisor?  Is there a template somewhere or a file someone can send me where departments can be captured?  We don't have separate managers for every single department.   I hope Lucid Chart can do these things and that my yearly subscription isn't a total waste. Thanks.

I'm trialing LucidChart so I'm messing around with the free plan for now.  I like the simplicity and functionality of it so far but I'm only 8 objects into my first diagram and the program won't let me add additional objects without upgrading to a premium account.  I can't find object limits anywhere on the website.  What are the object limits and other limit settings for the free accounts? thanks tom

Hi How do I auto distribute the outside bubbles like to example below but with 7 outer bubbles. Thanks

Hello  My trainee created some documents I need to recover now she's not working anymore for the enterprise. She has shared them with me but unfortunately I can't save any edit on the document.  What could I do to get acces to the edit of these documents ?  Thank you for your help :-) 

Hello How does one manage layers (and their contents) on the Android app? I cannot find anyway to navigate to any layer functionality. Also when I call up a layered diagram in the app (created elsewhere) I cannot select individual shapes. Thanks Matthew

Walk through step-by-step instructions for managing your AWS Azure or GCP cloud data in Lucidscale in this quick guide in Lucidchart!   To learn more check out the following articles from the Lucidscale Help Center: Import and Manage AWS Infrastructure Data Import and Manage Azure Infrastructure Data Import and Manage GCP Infrastructure Data

Walk through step-by-step instructions for importing Azure data in Lucidscale using the Azure AD application or CLI Script in this quick guide in Lucidchart!  To learn more read our Import and Manage Azure Infrastructure Data article from the Lucidscale Help Center.

Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?

I want to import Lucidchart diagrams into Google Sheets and allow team stakeholders to edit those diagrams within Google Sheets without having to have access to Lucidchart. Is there a way to do that?

Hi i wonder if it might be possible to make the "link-shape" editable to give it more specific informations than that it leads to google docs. As you can see below integrating more than one link they both look similar. Adding a note doesn´t help because it has to be clicked on to reveal the information.  I would like to have the document name in the shape either automatic or editable by hand. Of cause i would prefer the former.  The links you see here are not the same. The requested feature above would be super useful. Appreciate any feedback on this.  Thanks have a nice day Chris

Hi  Could you advise how do I insert gifs and videos that play automatically?  Thank you 

Want to make picture on org chart bigger since it will be printed on a 11x17. Current standard size is too small to make out the picture.

Is there a way for duplicate an entire team folder?  Very similar items are needed for a new project and I do not want anyone to have to start from scratch.   

I'm trying to copy and paste in Lucid Spark. No matter what I try (CTRL C + CTRL V or right-click copy right-click paste) this has no affect. Same goes for where I'm copying from (screenshot tool SangIt within Lucid Spark etc.)When I do this it shows a popover instructing me to use the keyboard short cuts which don't work. The only way to what works is to upload saved images (quite a few clicks more) or "duplicate" content.

You let us know you wanted the ability to right-click to paste content in addition to using keyboard shortcuts. And we heard you. As of this morning you can copy and paste content using right click on your mouse. Here’s how: Right-click an object and select Copy. Right-click anywhere on the canvas and select Paste. In the window that appears select Allow to give Lucid.app permission to see text and images copied to the clipboard. This functionality works in Lucidchart and Lucidspark but you will only need to grant permission once. Please note this feature is not currently available in Firefox. Special shoutout to the users who shared this feedback with us. We appreciate you!  Be sure to upvote this post to increase the chances others are able to quickly find and see it and follow up in the comments with any questions you have about this functionality.

I created the image I want to copy into a powerpoint slide.  The background is white and I want to change that to match the color of the rest of the slide.  How do I do this?  Thank you.

I cant edit or delete any file i don't receive any message saying that i am in a view mode. the storage showing that it is 98% full and i am trying to

I was migrated to a team account by my company and all of my diagrams are gone.

I'm struggling to get a GKE cluster to show up in the model. Under GKE clusters it shows 0/1. Trying to click the eyeball icon says "Use filters to hide or show an individual GKE Cluster and its contents." I've tried creating a number of filters for GKE Clusters with different criteria and I'm not able to ever get it to show up. Any advice?

I have followed all instructions on Addon setup once adding in a lucid chart to the google doc It comes up with the loading but doesn't load the image.