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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Lucid: Team Space vs. Team Folder

We noticed we have "Team Spaces" now in our Lucidchart but can't seem to find anything that explains the difference between "Team Spaces" and "Team Folders".  We are currently leveraging Team Folders but if Team Spaces is the better option we'd like to explore that. Is there any information comparing the two? 

asked in Product Questions

Freehand drawing on mobile app

How do I use the freehand tool in mobile?

asked in Admin Questions

How to disable automatic edge scrolling?

When drawing a diagram, anytime my cursor gets within a few inches of the edge of the browser, the diagram begins to auto-scroll in that direction. This means that when I’m attempting to select a new object to drag onto the canvas, from the left toolbar, it starts scrolling. It’s driving me mad. How can I disable any sort of auto-scrolling?

asked in Product Questions

Disable WebGL by default on Firefox

Hey there!I’ve found that charts opens to a black window when using Firefox (shown below). However, this can be fixed by disabling WebGL (ctrl + shift + alt +g). Could this potentially be disabled by default when Firefox headers are present? Thanks,nhhvhyWindow with WebGL enabled, Firefox v130.0.1

asked in Product Questions

Imported SVG shape not behaving as expected.

Hi everyone,I'm working on importing a custom shape into Lucidchart, but I'm running into some challenges. The shape has a blue textbox with an icon in the top right. Currently, when I resize the shape, both the textbox and the icon resize together. Ideally, I'd like only the blue textbox to adjust in size while keeping the icon static in its position and size. Any tips on how to set this up? Thanks!

asked in Admin Questions

Create admin account for billing only

How can I change my Account Owner to admin only for billing purposes? I do not need a license, only access for our team to make changes as needed.

asked in Product Questions

Lucid JIRA integration - assignee is not showing for subtasks

I've encountered a strange issue with the Lucid-JIRA integration. We haven’t changed any configuration recently, but the Assignee icon has stopped displaying for our subtasks. Task and Story cards are still showing the Assignee correctly. I checked my other Lucid boards, and the Assignee appears correctly for subtasks there, so it seems something has gone wrong specifically with our board.Since we’re using Lucid as our Kanban board, displaying the Assignee for subtasks is essential for our day-to-day work.Any idea how to fix it?Assignee is also not available on card details

asked in Product Questions

Problem Loading Lucidchart pages

I’m using Windows 11 with both Chrome and Edge.Pages will not load automatically, I have to refresh them several times and even then they don’t always load.I never had this issue until I upgraded to Win 11. Kerry

asked in Product Questions

Lucid ERD import & Microsoft Dynamics (Dataverse)

Here’s a question!Microsoft Dataverse currently hosts our Dynamics 365. We are trying to create an ERD of the relevant parts of D365 and present it LucidChart (we don’t use all the functions of Dynamics). There isn’t a standard database connector for Microsoft Dataverse, so the only way we can currently see of building our ERD and keeping it updated is manually. Does anyone know of an alternative way of doing this? Someone has suggested we can get the entities into Excel and then into Lucid, but this seems a rather long-winded & manual approach.Guidance gratefully accepted.

asked in Product Questions

Is it possible to base on my date to sort the shapes

I am creating an org chart, and all of our staff have their own grade. Is it possible Lucidchart can base on my data and logic to sort those shapes? As my situation is… when I imported data in system, then system put those shapes in alphabetical order. So some of the general staff shape are upper then manager… Is there any way to sort by grade?

asked in Product Questions

Lucid Cards for Azure DevOps - Unresolved Errors

Hello! I am trying to present a variety of user stories from a single ADO Project in LucidSpark. For many of the user stories, the integration is working perfectly - I’m able to leverage the live connection between ADO and Lucid, including utilizing the new timeline functionality, which is great.However, for a handful of the ADO User Stories, I am receiving errors that I cannot resolve. Here is one type of error:Here is the other type of error: I have attempted to:Delete and reimport the cards Make changes within ADO (status change, removing special characters) and reimport the cards Link and Unlink my ADO accountHere is an anonymized view that shows roughly how many cards (of the same work item type - except for a couple bugs that are working properly, from the same ADO project) that are working vs. not working: However, none of these resolves the issue on these problematic cards. Would love any help on this!

asked in Admin Questions

Org Chart integration sharepoint

Hello, i have a Organogram in lucidchart that is integrated in share point, but now i have an issue. Users can not expand or collaps cards. I want the sharepoint org chart to be interactive where users of sharepoint can expand or collaps levels. does anyone know how to fix this?

asked in Product Questions

Change floor plan measurements in Lucidchart

Is there a way to display length of walls/etc in floor plans as for example 62" instead of 5' 2"? 

asked in Product Questions

Walls Library won't add to drawing

Trying to draw a floor layout. Need to add interior walls. Followed these steps:Search Walls Mouse over wall in library Blank box appears Can’t select or move wall onto drawing

asked in Product Questions

Supporting Arabic Language

You guys still don't support Arabic?

asked in Admin Questions

Advanced search results have a bug

When searching my company’s teams folders for all lucidcharts with a document attribute > status > custom value of ‘legacy’ I do not get all the lucidcharts listed in the search results. I expect more than 100 items to be in the list and instead I consistently only get 30 back. A coworker tried this and gets those same 30 back, but not the 100+ that have this status value. Both of us checked and neither of us have anything else in the search fields. It appears that this is a bug. Searching the community on searching, search results, searching on document attributes doesn’t yield anything I can locate on this issue.

asked in Product Questions

Problem with freehand drawing

Good afternoon,I noticed that when I write freehand with the pen, several times the pen freezes while I write for about 1 second and then the word I was writing becomes distorted.I would like to purchase the paid version after the trial week of Lucidspark, but this bug is holding me back because it is very annoying and is often repeated in an hour of work, both for me and for my students (from different devices), making it difficult for us to teach lessons with calm.Thank you for support

asked in Product Questions

Hi which version of Lucid do I need to be able to import data from Excel?

asked in Product Questions

Lightweight Connections Between LucidCards and Excel?

Hi - I'm in an interim situation where we're managing projects in a spreadsheet while we get a full-scale PM tool going... is there an easy way to bring Excel data into LucidCards so I can visualize a roadmap? Thanks!

asked in Product Questions

Importing and connecting data from Excel into Lucidchart

I have data in an excel document to show relationships between objects. Data is organized in the following manner: Coliumn A : Source  Column B: Target   I want to import it into lucid chart and have shapes for data in column A and Column B with a line drawn between them. Has anyone done this ?

asked in Product Questions

How to convert an excel with multiple sheets and numerous formulas to an easy to understand business or a work flow?

How to convert an excel with multiple sheets and numerous formulas to an easy to understand business or a work flow?

asked in Product Questions

Linking data to shapes - Skills inventory by department template

Hi there - I am trying a workaround by importing an excel file and trying to link cells of my data to individual shapes in my Lucid Chart. I see something similar was done in the Skills inventory by department template but I am unable to see how each cell was linked to each shape. If you have any videos or such please let me know.   Thank you!

asked in Product Questions

Adding new field to diagram with data linking

Hi    I lack flexibility in the working with data linking. I have created a diagram with blocks with data from an excel file.  Now I have updated the excel file with a new column so I need this information on my existing diagram. I only see one way of doing so: adding the field in each and every element that is already created. But this is a lot of work!   Is there a way to have this setup with more flexibility? Thanks in advance  Sara

asked in Product Questions

Can I export a current chart to excel make updates then import with updates to the same chart?

Is there any way to export a current page/chart to excel to update the data fields and then use that file to import back into the same page/chart. I need to add to each employee the email address and username but I have 500 employees and it would be more efficient to do this in excel.  

asked in Product Questions

Managing Org Chart Data Set in Lucidchart

For an Org Chart Data Set are multiple users able to update the data set (excel file) if the Org Chart is shared with them? I can't seem to find the data set in my documents even though I uploaded to Lucid Chart and it gives me an option to update the data set in the "Import Data" portion of Lucid Chart. Or would I need to use the Linked data in order for this?

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