Peer support

I have multiple lucid charts were I have been using for years with the BPMN Activity shape with type = TransactionThe shape with Activity = Transaction no longer displays any text?  As of last friday all my shapes of this type are now blank.  Any idea what’s going on?  

Text disappears from certain diagram shapes. There is a warning message saying ‘Auto-resize failed. There is more text in the shape than can fit on the page….”I cannot select the text, I cannot edit it. And this is something recent.  I haven’t changed text neither diagram recently.Text is just not visible.   

I want a checkable object. I see one in the Basics in Lucidspark course canvas that I am working on. See it highlighted below. Please tell me how to recreate this checkbox object. The pencil icon controls the default from unchecked to checked. 

My LucidChart classification statuses are reverting to 'Top Secret' when I go out of the document and return back into it. Are we able to raise it as a bug with LucidChart?

EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc.OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.  

Good day, I noticed that it’s becoming very trendy to “hide” all functions all the time, meaning that I have to press much more now than before.Is it not possible to get the old top back when I draw? I really think the new one is absolutely terrible and annoys me almost to the point where I’m gonna cancel my subscription.

How can I transfer files to from a user that left the company?

Determine whether action is required for your account:Before proceeding, check your admin panel to confirm whether action is needed. If you don’t see a banner at the top, or you see the "You are all set" confirmation (see examples below), another admin has already completed the required steps. Example 1Example 2If your admin panel doesn’t look like the examples above, and the migration banner or survey is still visible, continue reading this post for more information about action required for your account. If action is required:An account admin must complete the following:Complete the SCIM migration survey: If you or another admin haven’t already, navigate to the Lucid admin panel and complete the two-question survey regarding your current configuration. The survey is located in a banner at the top of the admin panel overview page: Once the survey is submitted, a self-serve SCIM migration path will appear. Account owners and account admins can respond to the survey. Only one response i

 My stencils icons used to appear as expected and today they suddently no longer appear in the list. The stencil is showing and if I click on the blank icon It displays the object in the canvas .I tried using a incognito mode, using  different browsers ( Chrome and Firefox) even on a different computer and all show the same.see image below.  Appreciate assistance from anyone that experiance this kind of issue and knows how to fix it.  

Hello, Despite all efforts, I can not connect to the MCP server in Copilot Studio. This is my error message:OAuth2 authorization flow failed for service 'Oauth 2 Generic Provider'. OAuth 2 sign in 'OAuth2LoginStrategyCore' failed to exchange code for access token. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error": "invalid_client", "error_description": "Invalid client credentials"} Client ID and secret sent in Basic authorization header.. Response status code=BadRequest. Response body: {"error": "invalid_request", "error_description": "client_id is required"} This is happennign despite the MCP showing as available when I check in Lucid Settings for my account. Anyone has successfully connected their agents to Lucid? 

Hello, I am a new starter at my company and was granted Lucid access but cannot get it to work. The initial email came through asking me to verify my email. When I click on the button it takes me to the below page and resends the same Verify email - then just repeats over and over again.I’m using my personal Lucid account to log this issue as I cannot login using the work one obviously.

When I hover over the canvas, it pans continuously, even though I’m not doing a pan control. If I move my cursor off of the canvas onto a toolbar,  it stops panning. This is happening on MacOS with Chrome, Firefox, and Safari. It’s also happening in an incognito window. I tried clearing site data, but the issue persists.

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth.As part of moving from sharing groups to teams, your account will also have organizational groups turned on automatically. This applies to every migrating account, regardless of whether you use SCIM for Admin Management (licensing/org structure), SCIM for content access (teams/sharing), or both together. Organizational groups allow admins to apply group-specific licensing and security settings, as well as delegate user management to organizational group admins. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s

Hi all, I use Lucid chart as a mapping system. I was wondering if theres a functionality to filtering the imported data linked file while on Lucid chart. mainly i have a column that categories types and i want to filter and highlight all of a certain type to be also highlighted on the lucid chart when selected. is this possible? thank you all! 

Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt. 

I was thinking of paying only for the monthly plan because I have a project coming up around those dates, but I was automatically subscribed to that plan. The charge to my bank account is scheduled for September 10, 2026, so I wanted to know if there's any way to cancel the annual plan and only pay for the monthly one.I hope you can help me.

Hello everyone,I'm trying to determine whether anyone else has experienced a change in Lucidchart's layer and hotspot behavior over the last few weeks.I have a fairly sophisticated single-page diagram that relies heavily on layers and layer actions. The document contains:A base layer A dedicated layer containing hotspot objects used for layer actions Multiple additional layers that are shown and hidden through those actionsThis design has been in production and working reliably for more than six months.Previous BehaviorHistorically:My hotspot shapes were transparent (no fill and no line). I could simply hover over the hotspot area and click to trigger a layer action. The hotspot layer was positioned near the bottom of the layer stack (typically second from the bottom). Layer actions continued to work regardless of how many visible layers existed above the hotspot layer.This allowed me to seamlessly toggle layers on and off while navigating the diagram.Current BehaviorOver the last few

For this part in the Admin Management SCIM instructions, can you provide more details on how the org groups are created from our IDP (Okta):By clicking the "Enable SCIM for admin management" button, your Lucid admin panel will be set up to automatically create organizational groups from your identity provider. Does this mean it pulls our Push Groups currently set up in Okta, or will it pull our Assignment groups? Our current setup is that we are not using Push groups at all and are using a few different assignment groups to provide admin, read-only, and a license. 

Product area Diagram as code → MermaidSteps to reproduceInsert a Mermaid diagram via Diagram as code. In the Diagram as code panel, click Convert to diagram (button wording may vary). After conversion, click an individual node/rectangle. Try to resize it by dragging the resize handles.Expected result After conversion, nodes become standard Lucid shapes (normal rectangles) with fully functional resize handles.Actual result Nodes still select as “Mermaid Rectangle Block” and cannot be resized (handles don’t work), even though:The diagram is no longer editable as Mermaid code There is no longer an outer Mermaid diagram/container to select The nodes are not lockedImpact User cannot adjust layout/sizing after conversion; requires rebuilding shapes manually or restoring a prior version.

What a project to figure out how to make a container wider to fit text  

Any templates out there for residential electrical wiring? Ie lights switches receptacles that can show where hot line load neutral ground wires are run to from and where they are nutted together??

Hello everyone! We’re always looking for ways to improve your experience in the Community, which means keeping things up to date as new platform features roll out.To help keep posts and its conversations organised, we have enabled Threaded Replies! Now, instead of one long thread of replies where context easily gets lost, you can respond directly to a specific reply. This should make discussions much easier to follow, keep related thoughts together, and give everyone clearer context when jumping in.We hope this makes engaging in the community feel much more seamless. Let us know what you think!Cheers 

Hi,I’m seeing an issue when setting up the MCP server in Copilot Studio — the available tools are not being listed.This appears to happen when the endpoint is exposed as SSE. Copilot Studio has deprecated support for SSE endpoints. I believe Lucid will need to publish the endpoint as streamable-http instead. That should resolve the issue.I’ve noticed similar behavior with other MCP servers and was able to fix it by switching to streamable-http.     

Hi, how can I remove AI usage on my account as a personal user? 

We are trying to run community events using a Lucid Board, and would like to be able to grant select community members with facilitation access so that they can run votes and timers. These are not users in our Lucid account. There doesn’t seem to be a way to add external users as facilitators with their email addresses.Can a named external user on a free/lower-tier Lucid account actually claim facilitator on our board? Lucid's docs say a collaborator on a lower account type may not be able to edit even when granted, and facilitator tools are Team/Enterprise-only.If so, does that consume one of our seats?