Peer Support

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a management role that differs from inviting users to the team to share and edit because of this the team does not have a m

Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. Incorrect Consumer This issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following: Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros come from” check that the https://confluence.example.com instance is selected (not the default selection). If that doesn’t fix the issue ensure you have connected Confluence Cloud to the correct Lucidchart account. The connected account must be the same that was connected to Confluence Server at the time the Lucidchart diagrams were inserted there. Permiss

I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

We’re using the free trial to assess the tool for the business. After spending several hours creating a Organogram we’re unable to export the detail. How do we overcome this issue? Any ideas?  Thanks

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

Hello!Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failedWe tried different documents with the same results. Browser console shows 500 errors 

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

My license was recovered on 13th Oct, and about 3 days later, I get the license again.But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.is there any way I can recover it?

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

Hello, when using auto layout with locked nodes, it completly messes up connections. Tried with only locked nodes and also with locked lines.  What is best way, where i can lock containers to position and than do auto layout which would arrange them better. 

I have found quite a number of different visio stencils online to import in an attempt to build out proper rack documentation.   Unfortunately, they don’t play nicely at all with the “Server Rack” Shape/object so if I mix and match between lucid chart stencils and visio ones, things do not line up at all….  Is there a way to add some type of value/variable to the imported stencils to allow it to inform LucidChart that’s it’s 1U in size, so that it fits correctly? 

I created a table in a Lucidchart document and linked a datasheet to it.  The data displayed as desired. However, when I update the data in the datasheet or create a new datasheet, the graphic is not updating.  What am I missing?

If I expand my list of folders in the left side panel, so that the list goes beyond the bottom of my window, I can’t scroll down. Verified with multiple people at my org.Is this a known problem?

Hi,I haven’t used LucidChart in a while, but when opening a previously saved ERD diagram, if a drag/move a previously created Entity (Key, Field, Type), the last column just collapses / hides.It’s very very very disappointing for me, given the fact that this is a pricy product, and all sort of bugs seem to pop-up…Browser: Chrome Version 138.0.7204.169 (Official Build) (arm64)OS: MacOS Sonoma 14.7.5I’ve also tried in Chrome (incognito) / Firefox, but with the same result.When I create a new Entity (Key, Field, Type), if  drag it, it retains the shape.The document has been created using Lucidchart.I’ve also attached a screenshot with the JavaScript console output.Thank you! 

There used to be a scroll bar for navigating folders, but it’s no longer visible. I’ve noticed some team members still have the scroll bar while others don’t.What could cause this difference? 

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance

Lucidspark Sticky Notes are square, resembling a 3x3 physical sticky.  Many users prefer a rectangular format for stickies, mimicking a 5x3 physical size.  Users should be able to control the default size of a sticky note in Lucidspark, or at least be able to select a rectangular sticky. 

I’m on an enterprise version of Lucidchart and we use Bamboo. According to this article I should be able to import and org chart directly.  However, after I add our company bambooHR domain and click continue I get an error message stating that I don't have access to that data anymore and that I need to sign in. When I go to sign in, it takes me back to the error message. I’m stuck in a doom loop. Can someone please help?

Please return the Lucidchart menu bar. I realize it take a few extra clicks now to get to the export/print functions. However, if you’re a heavy Lucidchart user, this elimination of the menu bar adds a hassle hurdle to using your product.

I have an account and am able to do all the shapes and stuff. The problem came when a mistake was made on the chart, and a good 50% was deleted. I tried to look at the revision history, and it said I was unable to. Is that true for an educational account? 

Hello, I have the add-on for lucid on my google doc side bar installed.  I granted access and have been able to link charts but the issue arises when I try to use the Update Images button.  It will take quite a while to update and sometimes it updates while other times it does not update but always gives Add-on errorSomething went wrong when executing the add-on. For help, contact the add-on developer. Also I noticed when it does update it only updates the slide I am currently on and not the other slides with lucidchart links.