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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6105 Topics

asked in Product Questions

Link to page within document not working as expected

Hello,I have a document where I am linking objects to specific logic on another page. When I ctrl+shift+click one of the objects it does not always go to the page it’s set to link to. Sometimes it works as expected sometimes it randomly links to a different page.

asked in Product Questions

Unable to link Lucidchart workflow documents to one another

I am trying to link several workflow documents together, but the connection cannot be made. I am guessing that there may be some functionality attached to subscription levels but there is no indication that this is the case. I have tried layering but this is problematic for workflows that are still developing or evolving.Any insight would be great.

asked in Product Questions

I can't add line or background color to text boxes

It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this: unable to add lines to text box This is an example that the text does not move when moving around the text inside a shape. I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

asked in Admin Questions

Lucid export not generating Foreign Keys in PostgreSQL

I am having an issue with my ERD exporting to PostgreSQL. About one-half (8 of 15) FK relationships are not exporting, and ultimately are not created. How do we verify the connections are made between the two. For instance, I connect the PK of the sub-table to an FK in the primary table visually but, when exporting, that relationship disappears. When exporting a CSV from my manually created ERD, the relationships appear in the appropriate columns. So, this suggests to me the code export to PostgreSQL is the primary issue.I have screenshots and the various code documents to send but, would appreciate answers being published here for the next person. Any help would be appreciated.

asked in Product Questions

Guest collaborator deleting comments

I have a guest collaborator that made a comment and left the Lucid board, however, when they come back in, Lucid recognizes them as a new guest collaborator and won’t allow them to edit/delete the comment they made. Is there any way to delete those comments?

asked in Product Questions

Line wrap does not work

I use lucidchart with my Chrome browser.Why does this happen when trying to put text in shape? How can I fix this? Kind regards Kees

asked in Product Questions

Why are templates and visual activities not showing up in my Lucidspark document?

When I open a Lucidchart or Lucidspark document, I’m used to having a list of system templates. And in Lucidspark, I’m used to being able to pick from several visual activities. However, when I checked today, I only see one template (one that I created) under All Templates.Missing system-provided templatesIn addition, visual activities are not available for my Lucidspark document.Missing visual activitiesI have tried on both Chrome and Firefox browsers. The issue is present in old and new documents. Is this a known issue? Are there any workarounds?

asked in Product Questions

Match selected shapes to smallest selected item?

I use the "Match Size" quite a bit. Sometimes I'd like to match the "Smallest" item in the selection instead of the largest. How do I do that?

asked in Product Questions

Frustrating of constantly failed to autosave and image not able to upload properly

I’m not sure of the reason why this is happening. Basically, any of the screenshot I drag from a stimulator, it failed to upload/saved to the doc I’m working on. Well, sometimes, one or two survived. Nothing was found in the history of revision, nothing gets uploaded or auto-saved in the meantime. I’ve checked my storage where it has more than 1k GB left, and my internet is fast on both downloading and uploading. I’ve tried everything I could for this, and the support just replied me with all the trouble shooting tips on the website. I just don’t know what’s going on.

lukesimoncurtis

asked in Product Questions

Anonymous Collaborators in LucidChart

Hi there Is it possible to have a Lucidchart display anonymous cursors for collaborators that are logged in? In some of our sessions I want everyone to contribution synchronously but not be biased by particular peoples actions. I know if they join without signing in it won’t display their name but these members will be logged in. I can see that I can hide cursors however that only affects my personal session and not all collaborators. Thanks

asked in Product Questions

Why hidden layers in presentation are showing when slides are exported to a pdf?

I am exporting slides to PDF and it looks like the toggle for which layers to show in the presentation has no impact on the exported PDF.

asked in Product Questions

Add more elements to Work Breakdown Structure

When building a WBS in Lucid Chart.   How can I automatically add another (more) work elements under the main topic?   and when it adds will it select a new different color scheme?   See attached screen cap.

Shanna HLucid support team

posted in Product Questions

Supported system fields for Jira integrations in Lucidspark

In this post, we will go through the Jira system fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. Also included is the Dynamic Table for Jira functionality. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. Note: If you’re interested in the available Jira custom fields available for Lucid Cards in Lucidspark, refer to our Supported custom fields for Jira integrations in Lucidspark post. Dynamic Table for Jira supports a limited number of generic field types listed for other Jira integrations below, those are:Assignee Epic Link Estimate Issue Type Priority Project Reporter Sprint Status TeamNote: Dynamic Table for Jira doesn’t support any custo

asked in Admin Questions

SCIM Question | Remove/ Deactivate Users

Hello, If I remove a user from Lucid using the SCIM API, would it update the Okta groups associated on its own? How does this work? What is the right sequence of actions for deprovisioning users from Lucid and removing licenses associated? What portions can be done without Okta being in the picture? Thanks,S

bradkrivelowpearl

asked in Admin Questions

Team Share Folder Creation

Hi,Even though I am an admin, I can’t seem to create Team Folders within Lucidchart. The option is greyed out when I right click on Team Folder and when I create a new folder, Team Folder is not listed as an option.

asked in Product Questions

JIRA connector to Lucidchart does not work

Hi, we been trying to get LucidCharts into JIRA but it keeps giving the following error:We're having trouble connecting to Lucidchart Diagrams. Try contacting the developer for support.

Leah WLucid support team

published in Product Questions

How come my Lucidchart documents aren't saving?Troubleshooting

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

asked in Product Questions

Data Linking: gSheet auto refresh doesn't work well

Hi I used the data linking but it seems the auto refresh of the gSheet data is not stable. Sometimes it sync within 1-2 mins but sometimes I need to wait for 15+mins. Sometimes it shows below warning to my co-author when it has no problem with me. Regards, Li

asked in Product Questions

I am trying to create a formula that will count the amount of times a word is mentioned. For example I have containers on my sheet that contain words. In a summary box I want to count the amount of times the word “America” appears.

asked in Product Questions

Unable to login to Lucidspark app on my iphone with my teams account

I downloaded lucidspark on my phone (iphone). I have a suite user access to lucidspark, however when I try to enter my organization email, I am redirected to this page. Please let me know how to resolve this issue.

asked in Admin Questions

Unable to Login to Lucidchart in Chrome

Unable to login in using Chrome today. Version 131.0.6778.109 (Official Build) (64-bit)Deleted all lucid site cookies and also tried icognito mode with no luck. Login works with edge browser.

asked in Product Questions

Actual technical support?

Is there a number I can call or a chat support? We are paying for the software - would like more than “Did you read the document” - getting this error and need assistance

asked in Admin Questions

Can't restore file version

Hi - I have a larger lucidspark document that needs to be restored to a previous version. When trying to browse the version history, the browser hangs and I can’t proceed. I’ve tried Edge, Chrome, and Firefox. Is there any way to restore a previous version other than browsing to it first?

Robert.Quinn.OSH

asked in Admin Questions

Jira Lucidchart Connector - connect multiple Lucid Organizations

We have a single Jira cloud site, but we support multiple Organizations. Each currently has it’s own Lucid Instance. We want to be able to allow diagrams from those lucid organizations to be attached to a ticket. Is this possible?

asked in Product Questions

Music on Lucid Timer - not working

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

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