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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6015 Topics
J
Jim Schooler
asked in Product Questions
Drawing "breaks" overnight, changing both active tab but also tabs that have not changed in weeks/months

I have a drawing with 10 tabs.  Several are copies of an original tab.  Recently one morning there was an error in the main (most recent) tab where several lines were dragged well outside of the drawing area.  This error was duplicated in each of the parent tabs, despite those tabs not having been opened in weeks or months.I fixed the error on the most recent tab, leaving the other tabs to be fixed later.  This morning on login I see massive errors on that fixed tab.  Rotations of shapes throwing some of the lines all over the place. I tried the WebGL thing, doesn’t make a difference.  Any thoughts? thx, Jim

243
Sylvia X
6 days ago
G
GeorgeHenry667
posted in Product Questions
Streamlining Responsive Design Flow in Lucidchart – Tips for Efficient Asset Management?

Hi Lucid community!I’m working on a responsive design project and using Lucidchart to map out wireframes and user flows for various screen sizes. While it’s helpful for visualizing the structure, I’m finding it a bit challenging to manage and align assets that need to be scaled or adjusted for different devices.I’d love to hear if anyone has tips for optimizing Lucidchart for responsive design, particularly when it comes to managing different asset versions, handling scaling, and organizing design components for mobile, tablet, and desktop views. Websites like sincere mechanic seem to do this well, and I’d appreciate any suggestions on improving workflows in Lucidchart for responsive design projects!

71
A
6 days ago
C
CB13
asked in Admin Questions
Connection lines are not visible in the ERD template when importing from Salesforce

In the ERD template, when I use “Import from Salesforce” Sandbox,  the connection lines with Crowfoot between Objects are Not showing up between related Salesforce objects when the objects are selected in the left pane.  (The selected objects are showing up fine on the canvas.)Please advise.Thanks. 

141
aparrish
Lucid Legend Level 1
6 days ago
M
martinbuettner
asked in Product Questions
How to access the sticky note bank

 There's a new feature in Lucidspark: Card Stacks. Unfortunately it is well hidden. Does anyone know where this feature can be found?

182
M
6 days ago
Tom G101
Tom G101
asked in Admin Questions
Can I get a count of all Lucid documents and tabs?

For compliance purposes I’m trying to get a feel for how many documents and document tabs exist for our enterprise.  Is there any way to get a report or query for them?

91
Sylvia X
7 days ago
K
KariOertelCDW
asked in Product Questions
Resize shapes to fit text automatically

It would be great if you had a setting for shapes to resize based on the text entered. Something you could turn off or on if you’d like. Or at the very least, a way to edit the text box within the shape like you can in Visio. 

748
A
7 days ago
B
Bigwozza
asked in Product Questions
ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD.  It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do.  I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly.  When I follow the instructions it does everything except add the relationship links.  The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

6406
C
7 days ago
S
SSlater
asked in Product Questions
Lucidchart and Lucidspark menu bar

In a Lucid training video, I see the menu bar shown below. I do not have this menu bar. Here is what I see on my Lucid:How can I resolve this?Thanks!

182
S
7 days ago
Clara101
Clara101
asked in Product Questions
Cambiar email y contraseña

¿Cómo cambio el correo electrónico y la contraseña de mi cuenta?

467
M
7 days ago
J
James Vanides
asked in Product Questions
Using multiple Google accounts to import Google Jamboards

My first attempt at importing Google Jamboards from my Google Account worked great! But now I need to import more jamboards from DIFFERENT google accounts - but I don’t see how to establish additional connections to Google (or turn off the first one in order to connect to a new google account).Does Lucid support simultaneous connections to multiple Google accounts?Help! I don’t want to lose my other jamboards…!

274
Kelsey Gaag
7 days ago
S
Sara H
asked in Admin Questions
How can I find the admin who authorized a license?

Hi! Where can I see who of the admin who authorized a license? have googled and looked around but cannot find. Thanks!Sara 

142
H
7 days ago
S
spcmueller
asked in Product Questions
Lucidchart reference

where can i find the lucidchart reference at

112
M
8 days ago
R
Rick
asked in Product Questions
Published URLs are prompting for login

When publishing a Lucid chart the URL is redirecting members of my team to login to Lucid to see the published document. However, these folks don’t and shouldn’t have Lucid accounts, they just need to view the document. The links work fine when using a private or incognito window. If it matters, we’re using Okta SSO for those of us with Lucid accounts. 

191
aparrish
Lucid Legend Level 1
8 days ago
J
Jess0601
asked in Admin Questions
Work didn't save

Hello, I need help with my flowchart, it didn't save and everything I did disappeared

201
E
Lucid Legend Level 1
8 days ago
M
mhebrard
asked in Admin Questions
Lucidscale Supported Resources

Lucidscale describing cloud environments is great but when most of your workloads are on top of EKS/AKS/GKE, lucidscale is missing most of the topology complexity as it does not describe anything running inside kubernetes.Having a unified description of when is outside EKS/AKS/GKE (vpc, region) and inside (pods, service accounts, deployments, etc) in a unified view would be a great.

534
H
8 days ago
dysrexn
dysrexn
posted in Product Questions
Disable Auto Hyperlink

Unsure if I've accidentally turned on a setting or if a recent update has caused this to behave differently but basically every time I type things such as "a.datetime" it instantly converts it into a hyperlink which links to "http://a.datetime". This isn't really that big of a deal and more of an annoyance since I can remove the hyperlinks individually but it'll be appreciated if anyone knows how to disable this feature. An added note which I might as well mention being that Lucidchart sometimes randomly adds a space when I'm typing. This one is more minor but I've noted that it still hasn't been fixed. Below will be the aforementioned hyperlink issue.

717
M
8 days ago
J
Jocelene
asked in Admin Questions
Ownership Of Documents After Converting from Licensed to View-Only

When converting a user from licensed to view-only, does ownership of that user’s documents need to be transferred to a licensed user or can they keep the documents and just have view-only access to them?

142
J
8 days ago
E
Lucid Legend Level 1
ebenChaffeeLucid Legend Level 1
asked in Product Questions
Component to navigate pages in LucidSpark

I am trying to build a hub diagram with additional pages that have deeper dives on topics. I would like the main diagram to use something like the quick tool to “go to” a page from a link on the diagram but can’t seem to find a solution for how to navigate between different pages within a LucidSpark.

251
Kelsey Gaag
8 days ago
J
jquigley
asked in Product Questions
Copying content between templates

Does anyone have a best way to update the layout of something without having to completely redo work? I tried a couple templates/layouts for a site map-style item I am trying to create and found an option in Lucid that seems like it would work best - an org chart template.I already have an existing document with valid content but it is using the org chart template I like.Now that I know what template/layout I am trying to use, is there a suggestion for doing a bulk export/import of the text within the shapes of the original version so I can use the new template?

121
Kelsey Gaag
8 days ago
S
s.web
asked in Product Questions
Lucidspark export to multi-page PDF, with embedded links

Hello - I’ve got a whiteboard workshop that I run which has 5 separate frames on the board. At the end of the workshop, I’d like to send a PDF output (with functioning embedded hyperlinks) that has each frame on a new page of the PDF. In this instance, there would then be a 5 page, well formatted PDF to share with the attendees. I thought the export to Google Slides might be an option, but the hyperlinks aren’t coming through (only a static image on each slide). Doing a print to PDF just grabs the whole board.  Searching help I think it might work for Lucidchart, but not Lucidspark. Am I missing something? 

19311
Zuzia S
9 days ago
S
simonaflorinast
asked in Product Questions
How to add space in Org Chart

How can I add more space between 2 columns in an organizational chart? I want to introduce more black images (persons) as below? Thanks! 

191
Sylvia X
9 days ago
Melanie A
Melanie A
asked in Product Questions
Unable to log in

Unable to login to Lucid Chart all of a sudden. Slow to log out times out refreshed then tried to log out again and logged out after second refresh. Now unable to log in just times out. Internet works fine not slow at all on any other websites and cleared cookies and cache from all time on Chrome.

283
M
9 days ago
B
Bee Right First Time Limited
asked in Product Questions
Line jump

Is it possible to have a Line Hop setting, where two overlapping but not related lines can be show with a hop/bridge (effectively a semicircle on the line where it overlaps)?Thanks!

172
B
9 days ago
Keeley S
Keeley S
asked in Admin Questions
"Documents Accessible Individually" meaning when downloading user data

In the usage data screen in the admin console, you can download a csv report called “All user data”. In that report there is a column labeled: Documents Accessible IndividuallyWhat does this mean exactly? I am trying to figure out if this means that the user has created a document OR that they have access to a document that has been shared with them?  I want to figure out who has created a document and who currently owns documents.

314
Flavia D
10 days ago
J
jwulby
asked in Product Questions
Pen Tool during presentation mode

Is there a way to use the pen tool during a presentation?This would be a great way do a presentation but also be able to circle or underline important words as I go.I was actually able to do this a few weeks ago, but the ability to do so has stopped.An ideas?

14414
A
10 days ago
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