Peer support

I’ve come back to Lucid to start documents for a new program and seen a massive shift in behavior of the Progressive Web App.When I launch the app, it takes me to my home. All good. When I try to open a document, it bounces me to a standard browser tab. Not good. I updated chrome to the latest, Version 151.0.7922.109 (Official Build) (64-bit), on Win 11. Then uninstalled the PWA, closed chrome, restarted the computer, and re-installed the PWA after logging in (Home), to get the same new-browser tab behavior. Digging in, it looks like the scope of the PWA as reported by chrome (chrome://apps/ → App Settings → Supported Links) is limited to “lucid.app/documents/*”. However, lucidchart documents open in “lucid.app/lucidchart/*” and “lucid.app/lucidspark/*”.It looks like lucid needs to update the manifest for the PWA or is there something I’ve managed to overlook?Thanks,

When viewing My Documents, if I opened a document it used to open in a new tab. Great! I usually have multiple documents open at once.Now, it opens in the same browser tab, so I have to open a new tab, go to Lucid, choose another document, and repeat.It’s not possible to right click and open in a new tab, as this functionality is disabled in the web app.I can’t see an open in the settings which controls this.Is there a way to get this functionality back?

After the most recent update, I’ve started experiencing a problem where LucidChart automatically adds a connector on my drawing every time I either open the drawing or switch to the shapes menu.  If I then delete the added connector, it immediately creates a new one under my cursor.  I can’t get rid of them.  They just keep compounding.  How do I stop this behavior? 

Hi Community, I oversee the org charts for our organization and I’m finding that updating them every quarter is a lot of work and time. I see that I can import Excel files into Lucid and I’ve tested it and it works. My challenge is that every time I upload revised data, I have to reformat all the pages to get the org chart looking how I want it. Is there a way to automate it? Specifically, I’d like to upload my revised Excel spreadsheet and have it pull the info and put it into my template. I’ve tried creating a Master sheet and applying the formatting to all, but that doesn’t seem to work. I’ve also created a template to try to open my data with the saved template, but that also doesn’t work. Thanks! 

Hello! You used to be able to drag conditional format rules by the left-hand side dots to reorder. When you hover on the dots, it still shows as an option. When you actually try to drag, it becomes the “apply” command instead of reordering.Is this a bug? Is there another way to fix other than unapplying and reapplying all my rules in the right order?Thanks!

I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work.  This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere.  I’ve never had such a prolonged issue with so many different SVGs as I am having right now.  Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working.  Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart.  This is truly testing my patience with time that I don’t have to dedicate this problem.  

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Tea

I feel like I must be doing something wrong. When I drag a line between two boxes, the arrow is backwards. Do people not normally drag “FROM TO” so the arrow would go →? My arrows when I drag “FROM TO” default to ← which seems so backwards. I have to constantly flip the arrows. Maybe it’s just me? My brain can’t think that I should drag “TO FROM”

I am experiencing a recurring issue with older Lucidchart documents where standalone text boxes are automatically disappearing.When I open an older document, an existing standalone text box used as the document header disappears completely. The object itself is removed, not just the visible text. If I make a copy/duplicate of the affected document, the same thing happens when the copied document is opened.I am also unable to add a new standalone Text Block to any of these affected documents. When I drag a Text Block onto the canvas, I can see the “Type something” box while dragging, but as soon as I release the mouse, the entire text object immediately disappears.I have completed the following troubleshooting:New Lucidchart documents work normally and allow standalone Text Blocks. The issue occurs across multiple older documents. Duplicating an affected document does not resolve the problem. The documents are in Draft status and are not locked. “Unlock All” is not available. The issue

Panning should be easier, like visio or pdf panning. I would like to click and drag on the page to pan with my mouse/hand. The horizontal and vertical scroll bars mean navigation around the page is painfully slow. 

What I did:I exported the text from 11 text blocks to .CSV using “Export selection” » CSV Shape of data What happened:The file exportedBut then, when I went back to Lucidspark, the greater shape behind the shapes, and everything else not selected that was in text boxes is now flat, uneditable. Stickies remain movable though. Expectations:I expect the shapes to remain editible/movable… what happened? How do I fix this? 

Hello,I was removed from my company’s account after being on a long PTO. I requested access again and was added back, but I now can’t see the documents I previously authored in my documents.I have links to a couple of them and I am able to open them, but there are few more that I don’t have a link for and need to find them.Is there a way to find documents that were authored by me before losing access. It would be great if they can be added back to My Documents. Thanks!

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Custom view import and export in LucidscaleThis feature allows you to export any view and its associated settings from any of your Lucidscale documents. You can then import those views into any of your Lucidscale documents. Each view file exported from Lucidscale documents contains all rules and settings, such as: filters, conditional formatting rules, layout settings, and resource/line visibility settings.Export a custom viewYou can export all views in a Lucidscale document at once as a zip file containing JSON files, or export an individual view as a JSON file. Export all viewsOpen a Lucidscale document for which you would like to export the custom view. Click the three dot icon on the far right of the Views menu.    Sel

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Use conditional formatting with resource metadata in LucidscaleUsing conditional formatting in a Lucidscale document to highlight and organize specified resources with stylistic elements and icons based on the underlying resource metadata. Note: The features described in this article are accompanied with screenshots and examples of an AWS architecture diagram, but are accessible to all provider generated documents (AWS, Azure, Google Cloud).Watch: Filters and conditional formatting Create rules using conditional formattingCreate a new ruleTo create the first rule, open the conditional formatting menu by clicking on the wand icon at the top of the workspace and then click Create Rule.After you create the first rule, you can

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Welcome to LucidscaleRead this article to familiarize yourself with Lucidscale. Learn how to create new documents, add credentials and data sources to your data hub, and to walk through the functionality available in your document. When you’re ready, read our articles for step-by-step instructions to import and manage infrastructure data for AWS, Azure, and Google Cloud (formerly GCP). Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.If you've migrated from Lucidscale to the Cloud Accelerator, you can use the Cloud Agent to generate a purpose-built diagram from your imported

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Read this article for the instructions to update your data sources and sync the updated data to your Lucidscale document.Update data sourceManual data source updatesTo manually update a data source, follow these steps:Log into your Lucid account.  Select  the Data Hub icon from the left-hand navigation menu. From the dropdown, click your cloud provider (AWS, Azure, or Google Cloud). Click the three-dot menu to the far-right of a data source in the data hub. Choose from the following based on your cloud provider: For AWS, select Update Account from AWS. For Azure, select Update Subscription from Azure. For Google Cloud (formerly GCP), select Update Project from Google Cloud. There will be a message with a circle loading i

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Cloud Version Compare lets you see exactly what changed in your cloud environment since the last saved state. After a sync completes, you can open comparison mode from the data management panel to view a color-coded visual—directly highlighting added, removed, and edited resources on your canvas.Cloud Version Compare is available for accounts with the Cloud Accelerator. Contact sales to purchase the Cloud Accelerator for your Enterprise account.Compare versions of a cloud diagramTo use Cloud Version Compare, you must first establish a baseline by importing your data, generating a diagram, and refreshing your data source. Once a baseline exists, you can compare your current diagram against that previously imported version.

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with AWS infrastructure documents in LucidscaleLucidscale allows you to import architecture from AWS and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported AWS infrastructureOnce the AWS architecture data has been imported to the Lucid Data Hub, you can automatically render the architecture data in a document by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "AWS: Imported Accounts” section of the Data Hub. Y

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Google Cloud infrastructure documents in LucidscaleLucidscale allows you to import architecture from Google Cloud (formerly GCP) and generate diagrams from that data in a Lucidscale document. Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.Get startedAccess Google Cloud infrastructureOnce you import and manage Google Cloud infrastructure data into the Data Hub, you can automatically render the subscription data in a diagram and create a Lucidscale document. After choosing an import method and completing the import, your account will be rendered in the "Google Clou

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Azure infrastructure documents in LucidscaleLucidscale allows you to import architecture from Azure and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported Azure infrastructureOnce you import the Azure subscription data into the Lucid Data Hub, you can automatically render the subscription data in a diagram by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "Azure: Imported Accounts” section of the Data Hu

The AI Prompt Flow and Custom GPT features have been deprecated as of August 2026. For information about our AI offerings, check out our AI in Lucid overview article.

The ability to have favourite folders or star a folder would be useful to access favourite or frequently used sets of docments.

whenever i upload my excel sheet for my org chart, it does not load and just keeps showing me the upload screen

I haven’t used LucidCharts in a month or so and going into it now, the Formatting Toolbar is completely missing and there’s no option to toggle it on/off. This is immensely frustrating as the Format Paint tool was one I used often and now it’s embedded waaaay within the Shape properties dialog box.Has anyone else noticed this?Is there a workaround to get the toolbar back or add shortcuts etc? This also means the undo/redo buttons and others aren’t available to use. It looks like the AI integration in the contextual floating toolbar has resulted in the permanent formatting toolbar at the top of the screen being completely hidden/removed.

Hi Lucidchart Community Is there any way to evenly space/distribute connector lines? This is what my diagram looks like:     I am trying to get the vertical and horizontal connector lines in the red box evenly spaced. Is this possible? If so how? Because selecting them and performing a “Distribute” from the right-click context menu does nothing. Thank you in advance!   Reginald Greyling IT Solutions Architect @ NovaCloud