Peer support

Normally, I upload jpegs or png files without an issue, but now my uploads are blocked. Is this a bug, company security, or user error?

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

I created my flow chart and proceeded to have the AI clean up the formatting.  It went and deleted the thing and the only way to recover it is behind a paywall,  Please help!! 

How to reset the double-click feature to insert sticky notes rather than text within my account?

Hi  - would love to preserve my sanity.  Screen shot are my Browser Tabs (on left pane instead of top).  All the Lucids just say Login.   Would like for them to say the Board Name similar to the SharePoint, Excel,Power BI examples below so I know which Lucid tab that I need to navigate back to.    

There’s a wierd line across letter N in Komika Hand font, due to poor vector edges. See:? I know this is not the end of the world :)   

¿Es posible? 

I want to insert a chart for my document, and all process fully automated 

I have several Visio stencils downloaded directly from Cisco, Dell, etc. directly that don’t seem to work in Lucid. Some of the Cisco stencils work fine, like all of the C9000 series switches. But then others like the Edge 5000 don’t work at all.For example, this one downloaded from Corning’s website for the CCH-01U. The stencil imports fine, but it’s just blank and there is nothing there. It works fine in Visio.   

Lucidspark is laggy and freezes constantly, mostly every time it saves, so every 60 seconds or so. It is making work impossible. Sometimes even when it looks like it is not saving. This happens on all files, older ones, new ones, every single file. I have tried clearing the cache, updated the browser, closed all Lucidspark boards and opened them again, logged out and back in, tried incognito mode (Using Chrome). Tried using Edge. Shut down the computer and started it again. The same issue happens no matter the location or wifi I’m using. This has been going on for the past 6 months or so and it keeps getting worse. First it happened only occasionally with some boards, now it’s all boards and constant. I’m a heavy user, my teammates are not using Lucidspark as much and have not complained about this issue. What can I do to fix this, because it must be fixed. 

Hello, I am new to Lucidchart and I have a few questions.I have created an org chart using an org chart template and imported data from Excel.  I tried to use the Data Link function but I don’t seem to have the “Two-way sync” button.  Is this feature available in my version of Lucidchart?Is it possible to add a different shaped box so that I can include a formula to sum up the different shapes? Can you help with how to make bulk formatting changes to several boxes at once.  For example, if I want all the Role Titles to be bolded, how do I do this in bulk, rather than one by one. Is there a Conditional Formatting rule that can count the number of Direct Reports+Supervisor?  For example, if the Supervisor has 3 direct reports, I want count to be 4 (instead of 3) to show the total number of FTE.

in the documentation https://www.lucidchart.com/pages/er-diagrams it states Entity type: A group of definable things, such as students or athletes, whereas the entity would be the specific student or athlete. Other examples: customers, cars or products.Entity set: Same as an entity type, but defined at a particular point in time, such as students enrolled in a class on the first day. Other examples: Customers who purchased last month, cars currently registered in Florida. A related term is instance, in which the specific person or car would be an instance of the entity set. And that seems to be misleading. Entity type is more akin to a Table name or a definition, but entity set is a set of  concrete records. 

I’m using the Rectangle Container, from the Container sub menu, and once it is on the canvas and selected I can see “Add Title” positioned centrally just above the shape outline When I try single clicking in that area to set the title, the Drag Line from shape arrow pops up and I can’t get to the Add Title area.  Double clicking in the vicinity opens up a new text box that isnt associated with the container.I eventually double clicked in the right place which is within the container, on the other side of the top outline from “Add Title”.  So, the title is now set and is part of the container, as it moves with it.  However, the “Add Title” grey text is still visible above the container when the whole object is selected.  Shouldnt that disappear once the container does have a title within itself?If the Shape data is exported to csv, the text string for the Title appears in the Text Area 2 column, and there’s nothing in Text Area 1.

Yesterday pasting images into a SParkboard was fine. Today, I am unable to paste or upload an image. I’ve checked our storage, 0% used.Issue received:Proof on storage:Other colleagues on the same account/subscription have the same issue...

I want to align the position of the phone icon so that it lines up with the API Gateway of Service A and also aligns with the internal ALB within the Security Group. The arrow line keeps dropping, and I want everything to be on the same plane, but I can’t get it to work. Do you have any suggestions? Video https://drive.google.com/file/d/1GbzgmVhooI3o2V0xrPI3kAy4jXYcgAxR/view

Hello, A few quieries about the Lucid app. Firstly, while lucid on desktop is obviously real-time viewing, when i view a file on the lucid app it takes a moment to load. Secondly, in the app i am unable to swipe through images or files. E.g. in dropbox or iphotos on my iphone, i can swipe left or right, whereas in the lucid app i have to exit each file and select a new one.For the moment these two issues nullify the utitlity of lucid on desktop as we work on both phones and computers and need fast access to files on both. I’m aware the lucid app is in its early stages and lucid is designed primarily for large file sharing on desktop, but I am just checking if either of these features are in development or if there’s any work-arounds as we’d like to transfer from dropbox to lucid.  Thank youMark

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

Previously used to work grate now is broken!When:The text in a message is longer than the distance between participants.Expected:The participant’s lifelines are moved apart to accommodate the text.Actual:The text on the message line overlaps with the life line of participant making it hard to read and looks awful.Also the Alt text should have a opaque background or indented to not overlap the lifeline.

Hi,I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.How can i solve this problem?

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

I was searching for a circular arrow in the shapes but couldn’t find it anywhere. Any ideas where it can be? Or do I need to create it somehow from a few shapes by myself? Thanks in advance for answer.

I’m using safari browser on ipad. I can’t figure out how to duplicate or copy/paste an object selected using the lasso tool. (Am I wrong to assume a tablet is a first class citizen in this world?) Please help!

I would like to edit a file previously created in Lucidchart but I only have the file in pdf and can't work out if/how I can import it?   Thank you

Hello,I’ve been charged with moving my companies file sharing from dropbox to Lucid. We use lots of inDesign files, but when i try to upload them to Lucid i receive the ‘-error 50’ message on my macbook. I’ve copied these files to the desktop so their local and downlaoded. I have tried duplicating them and running the ‘xattr -c /path/to/pdf’ on the terminal to remove problematic attributes, but nothing is working. Has anyone had a similar issue/found a solution?best,Mark

Hi, I am trying to add myself to a couple teams I created recently so I can help them out initially with organizing and viewing things in their team, but when i try to add a team member my own account does not show up when i do a search. I’m the account owner, and i’ve added myself to teams in the past so i have membership into some already. I can add others to the team just fine. Is there a limit to how many teams you can be a member of, or a security setting I might have missed or set by accident?