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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6105 Topics

posted in Product Questions

Organize shared documents

Hi It seems that we used to be able to drag and drop shared files (Shared with me) to folders in "My documents" but this does not seem to work anymore... Can you please advise?  Thank you. Olivier

osilva_fragomen

asked in Admin Questions

Mermaid directives syntax error

Hi,Ive seen the addition of the "Diagram as code" functionality and I think its incredible, thank you very much!But Im trying to add the Directives | Mermaid and I get a syntax error, I dont know if Im doing something wrong or if they simply cant be used.

asked in Product Questions

Lucid card attributes shrunk in width with latest update of attribute columns

I have a card that I have used for almost all of my lucid charts, and a recent update has messed all of the formatting up for each one that has an attribute with text wider than half the card. When I open up any of my documents that have an attribute on a card, the cards grew in height to accommodate the text that fit just fine in the card size before. I noticed a new “attribute columns” feature, rather than just “attributes”, but even when I set this to 1 column, it sets the width of the information very skinny, as if it’s trying to fit more columns of attributes. I’m hoping I don’t have to go into every single document and every single card to fix all my lucid charts! Help! messed up cardswhat the correct cards used to look like

asked in Product Questions

Bug: Edges of diagram show as cropped in Google docs/slides

lucidchart addon importing “cropped” representations of lucidchart diagrams. Edges of the diagram are cropped out. shows up cropped in google slides/google docs; expanding crop bounding box has no effect.

asked in Product Questions

Do my votes count if you don't press the "I am done" button?

Do my votes count if you don't press the "I am done" button?If so, what purpose does the button serve?

asked in Product Questions

Software Freezes When Working with Version History

I am trying to revert my chart to a previous version, but every time I open Version History and select a previous version, the software freezes and won’t allow me to do anything but close it all down.

asked in Product Questions

Copy and Paste charts from Lucid to Powerpoint

HelloWhenever creating a chart Ive been able to copy and paste the chart directly from online to PowerPoint without needing to export anything. Now whenever I copy and paste a chart it shows up as a blank box. Now I have to export the chart to put it into the file which is actually a lesser quality. I have the integration in PowerPoint not sure what happened.

asked in Product Questions

Mindmap hangs while collapse or expand nodes

Unable to use Lucidspark or lucidchart mindmap while expand or collapsing a note. Have to refresh everytime to use. It is very annoying !

asked in Product Questions

MFA and SSO for single-user Professional and Individual accounts, and Team accounts

The help pages suggest the only option for enabling MFA is to have an enterprise plan. Security is not an enterprise only concern & I’ll have to look at cancelling if I can’t have MFA for my work in Lucid Chart even though I am a paying customer. Is there an option for any type of MFA ? The best answer would be FIDO2 support rather than TOTP or SMS

prabhu.thiyagarajan

asked in Admin Questions

Embedding Lucidchart with SharePoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause?

asked in Product Questions

Scrumban for project portfolio

I’m trying to find a way to create a Scrumban board for a project portfolio and programs that can be easily visualized, fully completed, and includes avatars and daily scrums. Is this possible?"

asked in Product Questions

File Capacity per Lucid Page?

I’m trying to add some images on a lucid board and it’s not allowing me to add anymore images. Is there a cap on images?

asked in Product Questions

Export to pdf changes line width and line style

I have a bug in this area, when i export to pdf it changes line width and line style

asked in Product Questions

How to add a link inside a shape in Lucidchart and one-click open the link

Should I assume that I have to use embed? I just want the user to be able to click on the “Off-Page Link” picture - not the invisible link next to it.

asked in Admin Questions

Content not being saved

Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks.

asked in Admin Questions

Publishing full document pdf stopped having page breaks

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf. We use that link in our internal database. This link allows sales, engineering, and technicians to access the most current version of a drawing. Previously, that pdf link has always had page breaks that help delineate the pages. As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page. Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created. Please let me know if there is something that I need to adjust in settings to help make this look correct.

asked in Product Questions

Issue with integrated pen on touchscreen Acer Spin 5

Hello there,First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions as it had before (ie: with the pen fun

asked in Product Questions

When I create a 2-column entity on an ERD, the left column is automatically set to “key”. How do I identify fields and foreign keys by changing the value in that column?

asked in Product Questions

Why is the Foreign Key Not Generated on ERD Table

Imported through SQL server and pasting the results from the query provided. I can clearly see that my table defines a PK and FK but on the table I do not see the FK listed. Data generated:dbms TABLE_CATALOG TABLE_SCHEMA TABLE_NAME COLUMN_NAME ORDINAL_POSITION DATA_TYPE CHARACTER_MAXIMUM_LENGTH CONSTRAINT_TYPE TABLE_SCHEMA TABLE_NAME COLUMN_NAMEsqlserver LogosDB dbo PMCentralServiceAddress PMCentralServiceAddressID 1 int NULL PRIMARY KEY NULL NULL NULLsqlserver LogosDB dbo PMCentralServiceAddress AddressID 2 int NULL FOREIGN KEY dbo AddressComponents AddressIDsqlserver LogosDB dbo PMCentralServiceAddress ServiceCarrierRoute 3 varchar 4 NULL NULL NULL NULLsqlserver LogosDB dbo PMCentralServiceAddress DeliveryPoint 4 int NULL NULL NULL NULL NULLsqlserver LogosDB dbo PMCentralServiceAddress ChangedUserID 5 in

asked in Product Questions

Counting shapes of the same color

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

Morgan TLucid support team

published in Product Questions

Tips for building a floor plan in Lucidchart 🚧Lucid advice

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document Settings by disabling all snapping options. Customize or hide wall measurements by right-clicking any wall, hovering over “Wall Options”, and selecting Total Length, Split Length, or Hide Length. You can drag wall measurements to appear anywhere on the wall, including on the interior or exterior side of the wall. Wall measurements are specific to the side of the wall where they appear. The interior wall will show a different measurement than the exterior wall. Doors can be moved to either side of a wall by dragging the box that appears in the center of the door shape. When selecting a door from the shape libra

asked in Product Questions

Flowchart Data sets not showing up in Zapier

Hi all, I’m trying to use zapier to get a data set (connected to a text field in a flowchart) to update automatically when a field in google sheets is updated. Zapier can connect to my LucidChart account but cannon find any data sets, no matter how many times I update the connection and refresh it. I have the Teams Trial account on Lucid Chart right now. Just trying to figure out if this would work. Posting two screenshots for reference. Thank you!

asked in Admin Questions

Edit walls on floorplan

Hi,Is there a way to easily set a walls length to a desired length, other than dragging it?For planning a floorplan of a production facility this is just way to fiddely and not very precise.It would be a lot easier if you could just click on the measurement and type in a new one to adjust it.If that is not possible, unfortunately I don't think this is the right program for my purpose.If anyone has any tips I would appreciate it.Thanks.Sebastian

asked in Admin Questions

Shape size does not match with my selection

I have been struggling to fix the size of arrows in documents. I have selected 10px and its still like 1px. and when exported the line often disappear making the diagram incorrect. here is the link of one of the document

posted in Product Questions

Action link to Lucidchart document

The action link used to link a shape to another LucidChart document not working. I have tried multiple times to link a shape to another document in my LucidCharts document folder but every time I link it doesn't save the linkage. I've looked through the tutorials available and have been following each step but it's still not working.  For reference I'm in Chrome. The screenshot below is what it keeps coming back to after I've selected the document I wanted to link and hit save. You'll see that no link is saved. I was successful in linking other boxes to webpages.    

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