Peer support

When I copy elements from one BPMN diagram and paste them into another, some information flow links are dropped. The elements themselves paste correctly, but certain connections between them do not survive the operation.**Steps to reproduce:**1. Open source diagram containing elements connected by information flows2. Select and copy the relevant elements (Ctrl+A or lasso selection)3. Open or switch to the target diagram4. Paste (Ctrl+V)5. Observe: some information flow links are missing**What I've ruled out:**- No layers are in use in either diagram — this does not appear to be a layer visibility issue- The missing links are present and valid in the source diagram before copying**Expected behaviour:** All information flows between copied elements should be preserved in the target diagram.**Actual behaviour:** A subset of information flows are silently dropped on paste.**Questions:**- Is this a known l

Hi Community,In Lucidchart, it is possible to edit data directly via the right‑hand context menu under Data, which then writes the changes back to the connected Excel file.For me, this works fine (I am the owner of both the Excel file and the Lucidchart document).However, when we tested this with a colleague, it did not work for her. As soon as she tried to edit data, all shapes showed the following error message:“We couldn’t sync your data. Click to try again.” Clicking the message does not resolve the issue, and the data does not sync to Excel at all. The error message appears on each individual shape and only disappears after all connected data is removed and re-linked again.Are there permission, ownership, or sharing restrictions that prevent collaborato

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this!  Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=grou

I am currently unable to download PDF files to my Lucid boards. This has been happening for a week or so now. The files just ‘hang’ when importing the thumb nails: 

Hello team,when submitting an AI prompt on Lucidchart I only get the error “Something went wrong on our end”. I tested it on different browsers, and in incognito but the error is the same.By looking at the network requests I can see the call returns a 500 error. See screenshot below.How to proceed?Thanks 

I CANT GET ANYTHING THROUGH, JUST LOADS AND THEN SAYS THERE WAS AN ERROR AND TO TRY AGAIN. IVE GON INCOGNITEO AND OPENED A NEW BROWSER, COPIED THE DOCUMENT - NOTHING IS WORKING

For example one task is to make a tea, can i then click into the task and write the steps of how they make the tea in there?I have a large number of tasks which have steps to them, and i want to click the task and open it up to see how its done, is this possible? I don’t want to create another flow to explain how the task is done if i can avoid it

I have a background and some items in front of it. I group them and when I drag them to another place, sometimes the item in the back moves to the front.  Video of background items moving forward

Hello, What is the exact  RPO (Recovery Point Objective) and RTO ( Recovery Time Objective ) for Lucid ? BR,Sinan Karadeniz

Hello. I have a PROCESS shape extended to a long rectangle. I have a bunch of other shapes connected to it. I would like to extend the rectangle to the right without all of the existing connections shifting. Is there a way that I can drag the right border without dragging the arrows with it?   Thank you  

We’re excited to introduce a more intuitive way to navigate your Lucid workspace! Easily navigate the canvas by utilizing Lucid AI to instantly locate any tool or feature.Simply type what you’re looking for into the AI interface, and Lucid AI will instantly identify the tool you need and bring you to its location in the canvas. By bringing features directly to the AI interface, we’re removing the learning curve for advanced tools and helping users to quickly move from brainstorming to execution.Whether you’re a power user or just getting started, this update is designed to help you stay in your flow without the interface ever getting in your way. Try it out in your next document!For more information on Lucid AI tools, check out this

When using cards, I often add notes to the cards to store information. The card icon has disappeared on all my cards. When I click on the three dots for a card, it says ‘delete note’ so this leads me to believe the note is still there, I just can’t click on it because the icon is hidden. Under Board Settings > Show / Hide > Show Notes is checked. If I uncheck this, nothing happens and if I refresh the page it reverts to being checked without my doing so. I can add a new card and add a new note to it and the icon will show up only for a few minutes. Then it disappears like the rest of them. 

I logged into my account and can’t see previously created charts. Where are they?

I used to be able to hold the command key on my mac and zoom in and out with my mouse scroll wheel or track pad. This still works in chrome, but if I leave the tab idle and return to it, the functionality is broken. Refreshing the page, it works again. I can use navigation mode in the meantime but wanted to flag since this behavior (command + scroll) is standard for zooming in other apps.

There seems to be a bug when copying and pasting nested objects (or at least nested frames & containers).On board 1, all frames are contained, so if I drag the outer frame everything inside moves with it.When copying and pasting onto another board, the nesting is lost for many of the frames. They appear behind the container and are no longer inside it.Screenshot: (In the bottom one, all the light gray objects are hidden behind the frames that they were supposed to be inside of.)

You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes

Hi community,maybe someone here can help me.I currently have an Excel file connected to a Lucidchart diagram. Both the Excel file and the Lucidchart document are used collaboratively by multiple teams.The problem is:The data only synchronizes when I personally open both the Excel file and the Lucidchart board. If I don’t do this, changes made by other team members are not reflected. This means I have to open the Excel and the Lucidchart document every day just to trigger the sync.Is there any way to have the data synchronize automatically in the background, or without having to manually open both files?Thanks a lot in advance!Best regardsMelanie

HI,when use AI to Generate flowchart i always got this message“I couldn’t generate the System Administrator diagram because of a temporary issue on my side. Please try again, and I can regenerate it from the same process details.” 

Hello, the system is limiting my shapes but I have unlimited shapes on my plan. What is going on? Thanks,Gina

As of March 2026, the Agility Accelerator is no longer available for purchase. If you previously purchased the Agility Accelerator, this post includes any relevant documentation.Agility Accelerator overviewLucid’s Agility Accelerator helps your organization scale Agile practices to improve team alignment, performance, and visibility for leadership. With the Agility Accelerator, you can create customizable blueprints that capture valuable insights and provide teams with a starting point, streamline the creation of team hubs, and explore data-driven scenario planning. These capabilities allow organizations to share proven ways of working, surface key qualitative data, and support more effective planning—helping your teams deliver value more efficiently.Access the acceleratorTo access the Agility Accelerator, it must first be enabled on your Enterprise account. If you

Hi I have been assigned to the correct organization with correct license and role.I couldn’t see any documents.Please help.Thank you. 

I have created a floorplan using the standard template “Office floor plan” as a starting point.  For some reason, I am not able to see a “Shapes in Use” section in the Shapes panel, and I have spent 2 hours trying to figure this out, and researching online.  It is just not there, anywhere on the Shapes Panel.  See screenshot below, which also shows some of the custom shapes I have added to “My saved shapes” library. Interestingly, if I create a new document based on the same template, i DO now see a “Shapes in Use” section, however it only has one item (black rectangle) despite their being many other shapes in use, per the diagram key and floorplan itself.   See screenshot below. I am not sure what I am doing or have done wrong such that I am NOT seeing a Shapes in Use section.  Please HELP.  Thanks in advance.

Hello, I’m trying to update the tier leves in my org chart. It says “Inherited from Org Chart”, but when I try to update the teir, it is greyed out. I want to add more teirs and update team member’s tears. We have instances where different tiers/levels report into the same staff. Thank you.

I want to create two completely separate mindmaps in the same canvas for two separate processes.Then I want to connect/join one mindmap with another? how can I do that in lucidspark or is that even possible?

I have an admin/enterprise account and cant move the lucid documents from some teammates to the Teams hub (don't work ‘move to...’  on the doc, or out the doc in organize,’ move to...’  And duplicate all those docs is not an option