Product Questions

Hello how do we get Barracuda Appliance diagram in Lucidchart? Any help will be appreciated. Thanks

Hi I have an usercontrol which works as a rule maker running on windows applications. We use rule maker for creating scenarios including conditions and actions as it shown below. Now I have to get new structure which should provide my rulewizard's facilities running on web application with angularjs. But I have no idea how to do this because I'm really new on web development. I have searched lucidchart templates and decision flowchart has the features what I want. I hope that when i click the new scenario button on my webpage new page will be open clearly and i can create a new scenario with event handling by using lucidchart template objects. Is it possible or not ? If it is possible how can i advance ? Thanks.

How are shapes different from containers?

I have a team account for a specific project team that is limited to only members of the project.  Whenever anyone from my company (with same domain address -- i.e. @mycompany.com) tries to get into LucidChart for the first time they are apparently offered the opportunity to request joining my team which I can't let them do.  I don't see a way to block this in my admin or team settings. Can I stop people from getting this offer? Thank you.

Hi there I need to allocate ~900 licences to students on my module.  I have a csv file and so can add tehm.   However I would prefer not to trigger an email automatically from the system but prefer for tutors to tell their students when they cover the training material. If I leave the password field blank I can see that an automatic email is generated. if i give everyone a default email will this lead to NO emails to the person? Thank you Graham

Hi Is there a way to link two off-page connectors? In other words when I click on the off-page connector A located on one page 1 page 2 will open up with the corresponding off-page connector A centered on that page. I am currently using the "Link to Page" capability which works great. However I think it will be more slick and easier for the user to see the connection (when there are multiple off-page connectors) if the linked page was centered on the corresponding off-page connector. Thank you in advance! Kind regards Andrei

Hi there I have lost one important document from a folder. It just suddenly disappeared as I was deleting another document from the same folder. I can't find both in the Trash.  It's from a shared folder. Please help.  Thanks. 

Is there a horizontal org chart anywhere? These vertical ones are close but not filling a page very well. If I could get them to fill left to right it would be much easier to fit more information into 1 page. Thoughts anyone? Thanks!

I've imported an organizational chart from excel but I do not want supervisors of some departments looking as if they are at the same level of lower employees or other managers. I just want to make a line longer that connects them to their own manager to show they are slightly above others. Is that possible? Similar to this.  

 I would like to see a glossary of shape names particularly in the network shape library. Many of the shapes look similar so I cannot determine the correct shape to use.  Is there a glossary somewhere?

Hi Is there a way to pin custom templates to the templates bar replacing some of the standard ones?It would be a nice quick-access feature for the team. :) Kind regards Patrik

When Lucidchart exports an ERD into SQL Server scripts what version of SQL server is Lucidchart exporting it to

Hi when I download the CSV of Shape Data one of the headings is "Contained By" which seems to be blank. What is that field for? Thanks!

Hi is it possible to make a shape take on the data of the container I'm dragging it into?   For example can I make a VM's IP address take on the IP of the subnet I've taken it into?   Thanks!

Hi My Company use VISIO. They've provided a BPMN stencil which I've imported. However their default task shapes are curved boxes. They become square boxes once loaded into LC. Is there a way to provide curved task boxes for the BPMN shapes provided by LC? I'm having to use UML shapes as a workaround - but then lose the BPMN icons? Thanks Moshie

Hello! The describing wheel template currently comes with 8 sections. I need 10. I do not know how to add more sections. thanks!

How do l import a flowmeter to my diagram

Sometimes when dragging an object or an image sometimes I cannot place flush with the other object.  Sometimes there is a small gap or it over lapse on top of the other image or object.

Is there a way to switch the font sizes to Pixels instead of Points?  The font sizes in pt are not fine-grained enough: 2pt and 3pt are the most reasonable sizes but there's a 50% difference between them.

Is there a way to create a Bill of Materials table based on the Shape Data within a drawing?

Hi I'd like to be able to draw a circle over the top of a screen shot to highlight parts of the screen shot but the shape blocks out the text in the screen shot. How do I draw over the top so that this doesn't happen? Thanks in advance.     

I'm looking at the purchase of a Google Jamboard for use with GApps products and would like to use it for process flow and documentation within the LucidChart environment as well.  Has anybody tried using LucidChart on a Jamboard?  If so how well did it work?  Any official Support?

wo ist es? jedenfalls nicht im Trash...

I am trying to change a shape in my Org Chart but the option Change Shape is greyed out. Any help ?   I am trying to insert a photo inside the shape. Regards Eytan