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Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,893 Topics
  • 14,880 Replies
5892 Topics
Mahesh
Mahesh
posted in Product Questions
Import files directly from Mac

Hi  At the moment Lucidchart offline app via chrome doesn't allow me to import a .vsdx file directly from Mac. So simple questions is this feature going to be made available soon? I'd like to know this as I am trying this on a 7 day trial. Everything is good except for that one simple feature. 

20
Sara M102
C
chris.cameron
asked in Product Questions
Delete comments

Hi how can you remove comments? We have diagrams that we have got comments on from internally. Now it is time for the customer to review and add comments. However they can see all our comments as well. Is there a way to hide or delete the comments our internal team have done so our client cannot see them? We have marked them resolved but the client can change Active to resolved and see the comments. Thanks

1900
Mj Z
Jiaming Z
Jiaming Z
asked in Product Questions
How do you change the text box padding in the new layout?

I can't find a way to do it in the new layout so I changed back to the old one.

490
Megan W101
Sean K
Sean K
posted in Product Questions
Migrating to 365

My account is currently tied to my google apps for business account... but we're migrating to MS 365.  How can I maintain access after the swap over? 

20
Megan W101
Steve W102
Steve W102
asked in Product Questions
How do I add a new row to an ERD diagram in Lucidchart iOS app?

This question is specifically for the iPad version (I am running an iPad Pro). I cannot seem to add a new row to an entity within and ERD diagram can anyone help me out please???? I have used the 'cmd' button to look at hotkeys and I have looked and looked at the tickets but I can only find help for the main application nothing for the iPad version and I just to the life of me cannot add a new row to and ERD entity???   Any help would be appreciated again many thanks in advance Steve

290
Chloe H
Tom P
Tom P
posted in Product Questions
ERD csv import not showing datatype in generated ERD diagram

When I import a CSV file that is the result of a query against a SQL Server db I do not see the datatype of columns indicated only the field lengths.  DataTypes I am importing are either 'dt'  'nchar' or 'decimal' types. Is there any documentation on how the csv file is parsed and what could be causing the datatype to not be captured?   Thanks!

70
Sara M102
Magnus T
Magnus T
asked in Product Questions
Line jumps in Lucidchart

How do I make a line jump another line in my Lucidchart diagram?  It happened in one of my diagrams but it doesn't jump anymore.

5113
Karsten B
Oskar S102
Oskar S102
posted in Product Questions
How to make a hyperlink between different flow chart

I am a new user of Lucidchart and have a question about the layout on my Chart.  I have a Master Chart where there are about 8 themes on level 2. Each of these have its own chart. How can i link the "level 2" charts to the MASTER chart without showing the hole "level 2"chart of al the 8 themes at the same time? Is there any function where i can hyperlink on each theme on the master and then directly get to the "level 2 chart" for that spesific category? Its much easier to make a presentation without showing the hole complexity in one time. I am happy for all good tip!!

30
Sara M102
Cheng C
Cheng C
asked in Product Questions
How to Group Two Shapes?

How do I link to shapes so If I move shape A shape B will move together maintaining relative positions? 

70
Julia B
narchibald
narchibald
posted in Product Questions
grid lanes won't adjust

I'm having issues adjusting or deleting swim lanes. Whenever I drag a lane or try to change it through the settings nothing happens it goes back to the previous setting. Any suggestions? 

10
Megan W101
Magnus T
Magnus T
posted in Product Questions
AWS diagram

I need to create an AWS diagram of something I need to build.   Do you have an example diagram of the following? VPCs VPC peering subnets servers with security groups. elbs  

20
Sara M102
Margot Malipaard
Margot Malipaard
posted in Product Questions
Lost my documents

Hi I made some document in the free version of Lucidchart one month ago. And now they're gone. Today I registered and payed the montly fee. But I still cannot find my document? Can somebody help me please?

10
Megan W101
Devi B
Devi B
posted in Product Questions
Unable to Integrate with word powerpoint and Visio

I'm unable to login through the word or powerpoint plugin. My consistently get errored out stating the my login credentials are incorrect. Why? I'm able to login in to lucidchart web access.

110
Devi B
Sean L
Sean L
posted in Product Questions
Setting the Confluence Plugin to default to the simple viewer

I've noticed that charts take a long time to load (>10s) on our confluence pages especially if we have more than one on the same page.  Eventually the plugin will present the option to view the chart in the "Simple Viewer" which is actually preferable 99% of the time.  Is it possible to set the Simple Viewer as the default loading option in the plugin?  It would save our team an immense amount of headache when we're reviewing many designs one after the other.  

130
Sara M102
Jannes B
Jannes B
asked in Product Questions
Referencing another Lucidchart diagram in a UML sequence diagram

Hello I want to reference a simple sequence into a more complex UML sequence diagram. (As in: "Starting in UML 2 the "Interaction Occurrence" element was introduced. The addition of interaction occurrences is arguably the most important innovation in UML 2 interactions modeling. Interaction occurrences add the ability to compose primitive sequence diagrams into complex sequence diagrams. With these you can combine (reuse) the simpler sequences to produce more complex sequences. This means that you can abstract out a complete and possibly complex sequence as a single conceptual unit." See: https://www.ibm.com/developerworks/rational/library/3101.html for this text in context.) My idea was to simply draw a box using a notation like this one: sequence diagram name[(arguments)] [: return value] I would need a loop box to create the reference however the loop box acts as a frame: all elements behind it are visible. The point is to have the box referencing the simpler sequence float in front

351
Remy M
elle
elle
posted in Product Questions
Copy one activity on multiple layers on a process flow chart?

How can I copy one activity on multiple layers on a process flow chart?

20
Suzannah M
Claudio B
Claudio B
posted in Product Questions
Share uploaded fonts among team members

Is it possible for the team owner to upload some fonts and make them available to all team members? We are trying to have diagrams that look consistent in the entire organization and having every user upload fonts on their own makes things more difficult.

30
Karsten B
Krishnadas S
Krishnadas S
posted in Product Questions
Tutorial for VSM

Hi Can someone point me to a good tutorial that will help to understand VSM creation using Lucid chart tool? Thanks a lot! Krishnadas

130
Karsten B
Jamie S
Jamie S
posted in Product Questions
Losing Off-Page Reference Links

I have a multi page flow chart (25+) that I'm working on with colleagues who use visio.  There are many off page references and when I import the links all break (the symbol and text remain). Is there a way to fix this without having to revise the links every time I import/export?   Thanks

110
Sara M102
Ken D
Ken D
posted in Product Questions
Exporting a decision tree

I spent all day working on a decision tree for the company. Put notes on some of the shapes. Put layers so they would only show when you click on a hotspot. First time using the software (which is awesome btw) so it took a lot of reading to figure out how to do everything.  Finally get everything done. Looks great and exactly what I want everyone to see. Problem is how do they view it? I'm not going to ask everyone in the company to get a lucidchart account. So how do I export what I made into a program that will allow you to see the popup notes and all that jazz?

190
Karsten B
C
Catherine A
posted in Product Questions
Step out on numbered/bulleted list

Hello! In the new interface I'm working with a numbered list and I'm a couple of levels in i.e (1 a i).  I now want to step out and add 1b.  Hitting enter only gives me 1aii and I can't find an option to reduce indent.  Is there an interface button or keyboard shortcut to step out a level in the list?

200
C
kam s
kam s
posted in Product Questions
Flipping stencils

Hello I have a need to flip ome of the stencils that are supplied or imported  on the vertical axis.  This is to make sure that they are pointing to the same direction on the graph. Is there an option to do that? Thanks Kam  

80
Sara M102
Yimin P
Yimin P
asked in Product Questions
Line snapping to other objects in luicd

I have disabled grid snap. But still when I drag start or end of the a line the start or end point of a line can not move to any place I want instead they tend to snap to some other object on the canvas if the start or end point is close enough to an object. I do not want that I want to place the start or end of a line to  a place very close to an object but never want to connect the start or end of the line to that object.

330
Sara M102
Dirk B
Dirk B
posted in Product Questions
dragging message out of an activation box

I just installed lucid chart on to mini iPad - and for the life of me it doesn't let me drag a message out of a sequence diagram activation box.... any help?

30
Karsten B
Zoel C
Zoel C
posted in Product Questions
Publish URL - Cannot View Notes

When we publish our diagram as a URL link we cannot click on any of the notes when the link is opened in a browser. We can see the icons for the notes but cannot click on them. Any idea why this is the case? Also when publishing as a PDF is there a way to show the notes? thanks Z

30
Sara M102
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