Product Questions

Hello  I am administrator of Lucidchart accounts for my company. Some users have quit our company since a while. We had to desactivate their licence and their documents have been transfered to my own account into my documents . Employees have manifested to get back them - i mean obtain the propriety of these fles and doc but i do not find a way to proceed. Share files and document is not the solution I request. This transfer is possible when I delete an account but not when account still have to exist - mine.

I have looked through all of the shape libraries available in my account and I can't find all of the BPMN shapes that are used in Lucid's BPMN examples. I'm specifically going insane trying to find the parallel gateway symbol (diamond with plus inside). Even when I create a new diagram from the BPMN Collaborative Mfg Process Example template which uses that gateway I still don't see it in my shapes list. Where are all the rest of the BPMN shapes and how do I get them into my library? Are they only available with a specific license?

Se supone que ya tengo la cuenta de estudiante pero no me deja usar ayuda porfavor :( 

I'm working on a comprehensive workflow that has several related processes in separate charts. Is it better to have one file with many tabs/sheets or link smaller files to the master file? Does performance degrade faster with on approach? Thanks!

Hi I am creating the most simple of UML Sequence Diagrams with the markup created in vi/notepad. I include it below: participant p1 as "participant 1"participant p2 as "participant 2"activate p2p1->p2p2-->p1deactivate p2 The markup creates the diagram but the spacing in the activation appears screwy. See attached pic generated from this markup but annotated too. Can this autogen sequence diagram be corrected with additional markup and if so how? Regards Mike  

HiI created a new document from a template but when I try to print it or save it as a PDF it will not print my new document but the original template.  I tried opening it in an incognito window but still with the same results.When I create a document without the help of a template if printed fine.Devin

I tried to export my diagram as PNG and it says it "processed completely" but didn't actually download. Please advise.

Given the rich templates for mindmapping I wonder if there any kind of plans to allow OPML (Outline Processor Markup Language) for mindmaps generated in other tools.   Given that it's an open standard and most mindmapping and outlining tools export to this it seems like a logical feature / function?

How do I set the default to have square corners again?  I know how to change each individual item but this is tedious and should be set at the default level.

My lucid charts are all for my current team I work with and I am changing employers - I need to transfer ownership of my entire folder set to another person that will remain at the company I currently work at. How do I change the ownership for all of my folders? If that is not possible then if I "share" the folders with another employee - then after my log in is cancelled will they still be able to access all of those process flows and all of my folders?   Thanks.

necesito la ampliación de mi cuenta educativa para poder efectuar mis trabajos.

Hello I want to create a legend to include all of the icons used in my conditional formatting but when I follow the steps listed below I am only able to add one and there is no text to accompany it. Please advise! Create a legend if you are using icons If you used icons as your conditional formatting drag out a rectangular shape and use the icon button in the top formatting bar to apply the icon that you used: 

I've created a flowchart. I've hotspotted a shape in the flow chart to a new layer that provides a blow up of the information in that shape. So far so good. However when I run the slide the new layer default appears over the flowchart before I toggle the hotspot. This is a problem as ALL the shapes in the primary/main flowchart will eventually have a detailed layer attached to it and if they all show without the user specifically toggling that shape the image will be a mess..   I am looking for functionality where I must toggle the hotspot to see the new layer not that the new layer appears by default. I want to toggle the shape only not set up a SHOW or HIDE functionality for the layer. Is this possible or does toggling mean having the layer appear by default and you toggle off the layer?

If an the account who owns a shape library is deactivated but the library is shared with the team what happens to the shape library?  Is it possible to transfer the shape library to a new owner?

With the free plan is it 3 documents total or 3 documents per month

When I imported my tables to my ERD I choose to show the fields.  However I want to hide the fields on the diagram.  Do I need to do two imports one with fields and one without OR is there a way to hide the fields on the diagram with the fields. 

I created a series of walls and put a door in the room.  I then made a copy of this diagram and removed the door (to show as-is and to-be) but now there is gap in my wall which I cannot seem to restore (close the opening created by adding the door).  Am I missing something -- or is the Floorplan template in Lucid missing something?

Hello!    I have two process charts that are very similar. How can I SAVE AS a new chart and keep the original chart. Basically Chart 1 and Chart 2. I don't want to recreate a chart if it is already done. thank you. 

Hola ! El día de ayer se facturo el plan anual a mi nombre sin embargo necesito que se facture a nombre de la empresa. 

Hi please can you assist me. My page contains multiple layers. As each layer shows up the layers below is then "hidden".  However The bottom layers have some active hotspots linking to other layers...and in presentation mode when the top layer-classification is open the hotspot areas on the page still works when clicking in the area where the hotspot on the page is although you only visibly see the top layer. How can I deactivate the hotspots on the page when the top layer is in view   This is the page and classification then has its own layer... When you click on classification in the present mode and hold in cntr+shift then you can clearly see the areas below this layer where the hotspots are still active.  How do I resolve it as in presenter mode if you by accidently click in those areas the page changes to that hotspot.

Hi Question: Is it possible to create a connection spot on a imported image?  Example: I imported a Cisco switch from a visio stencil and I want to connect the ports to corresponding other switches. The connection points are by default just at the edge of the image but I want to do the drawing on a port level. Is this possible? Visio related function: Connection Point Tool Kristof

If I closed the account. Will I lose the data in documents? 

Hi everyone I can't access to any of my documents

One thing Lucidchart is missing that others (e.g. OmniGraffle) have is the ability to disable connections on a per object basis. I add text blocks frequently that I don't want lines to connect to and it's very frustrating to have to move them around so they are not adjacent to object that I want to connect with. Same for stacked objects. It's a really big gap in functionality.

Hello is it possible for an editor to define a password for a document without publishing the document ? Alex.