Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,781 Topics
  • 14,363 Replies
5781 Topics
Helmuth R
Helmuth R
posted in Product Questions
Viewing files from team members without "sharing"

Hi guys We are trying out LucidChart and really want to like it.  We are coming from Visio so minor UI and nuances aside we really want to make this work. We signed up for the Team account and noticed that we can't see each other's files.  Are we doing something wrong?  Do we have the share individual files with one another in order for all of us to see it?  I thought the whole point of a Team was to avoid that (again I could be doing something wrong so I don't want to rule that out :) 

40
Eric R
Jacob S101
Jacob S101
posted in Product Questions
Massive Org Chart Exporting

Hello! I have an Org Chart that is extremely large - 200+ employees and roughly 8.5inches x 192inches that I am looking to export. I want to save it digitally but have no idea which way would be best. Any help would be great!

140
Flavia D
Loretta101
Loretta101
posted in Product Questions
Move select documents from one user license to another

We had one generic license under which a number of documents for different areas were created.  Now we have 20 licenses and want to 'move' some of the documents from the generic license to the individual's under each area.  If we share then we cannot delete the document from the generic license because then it will delete it from the person we shared it with.  Really we want to move a document not share it.  Is that possible?

30
Loretta101
Tanya G
Tanya G
asked in Product Questions
Where to find data linking

Hi team   I am trying to link a google sheet to my organisational chart but the linking symbol has disappeared. Ho do I locate this feature now? Thanks  Tanya

173
Flavia D
Christopher R101
Christopher R101
asked in Product Questions
Can Lucidchart do extended EPCs for modeling?

Hello    i could not find a template of the moodeling language EPC or extended EPC. Is this possible with Lucidchart?    Thanks

142
Aaron102
prasadkunal
prasadkunal
posted in Product Questions
Org chart

Hi My org chart template has changed all by itself. There is a window pane on the right hand side which wasnt there earlier and it is user unfriendly.Also earlier I used to make org chart when the text box used to come on the left hand side

30
Flavia D
matt.vassar
matt.vassar
posted in Product Questions
Creating a research flow diagram from data in Google sheets

I would like to see if there is a way to create a flow diagram like this one by using data directly from Google Sheets? Is there a way to set up a Google Sheet such that a diagram like this could automatically be generated?

50
Annika W101
Tim M101
Tim M101
posted in Product Questions
Lost File

I created a chart a couple of months ago (I believe it was called "One Pager") that is no longer there.

10
Micah
Benjamin T
Benjamin T
posted in Product Questions
Layers button not working when exporting to PDF

Hi I've recently started to use LucidChart and I have one concern indeed I created a button which show/hide a specific layer (which works very well in LucidChart) but whenever I export my file into PDF this button doesnt work ! And the layer aren't shown in the layer categories in Adobe... I saw there is an option to create a slide for each layers but that's not what I want even if the results would be almost the same. Can someone help me ? I add some screenshots if you need it. (Sorry the interface is in French) Also I wanted to use a tool (Image 3) to avoid overload my slide with tons of forms and texts but it doesnt work after exporting to PDF...    Thanks in advance for your answers

170
Micah
Lawrence D
Lawrence D
posted in Product Questions
Update message repeatedly appearing

Hi. Recently I've begun getting the attached message on my screen when working on a chart. It appears constantly---every couple minutes or so. I may pause to think something over for a minute and the message appears. I never used to see this before. Is there a setting to turn this off? It's very annoying. Thank you for your help.  

10
Annika W101
Vishesh N
Vishesh N
posted in Product Questions
git like features for lucidcharts

Do we have something like a master file and when multiple collaborators make changes to their files we can merge them after approval in the master file? (something like GIT)? the version history has the changes sequentially and once we revert back one change we have to do over the later ones even if they were correct.

200
Joseph W102
Vinereanu, M
Vinereanu, M
posted in Product Questions
Transferring File Ownership

Hey there My company deprecated my consultant account when I became full time and I would like to transfer the files from my old account to my new one. Thanks MV

280
Micah
Ged O
Ged O
posted in Product Questions
Lost shared access

Hi I seem to have lost access to my shared with me items. I can still access them by going through recent items however can't see them in the my documents parenthesis. Could you advise?   Best Ged 

10
Flavia D
Christian B
Christian B
asked in Product Questions
How can I arrange smart containers in Lucidchart?

How do I Arrange Bring to Front Send to Back mutiple smart containers so they can overlap in the way that I want? Currently if I right-click on a smart container I am not getting any option under Arrange menu.  

351
Micah
Brian V
Brian V
posted in Product Questions
How to use custom shape in Org Charts

How can I select a shape from one of the shape libraries to be used as the box shape in my Org Charts.  For example I want to use a hexagon shape instead of the default options of a rectangle. Thus far the only option I've figured out is to select option of no shape and manually position a hexagon shape for each person in the org chart.  That doesn't scale and virtually makes it impossible to make any dynamic changes that Lucidchart normally performs.

70
Micah
Chris v
Chris v
posted in Product Questions
Hyperlinks

HelloAs an example I added Visio screenshots. I want to fill the Hyperlinks screen with Address Subaddress and Description. Where can I do that in Lucichard? In Visio you can find dir right click with the mouse on the shape (Te158).Thamks

160
Micah
Timothy H101
Timothy H101
posted in Product Questions
Where is the Total SQFT?

Hi everyone How do you find the total SQFT on the floorplan you create?

10
Eric R
Renato G
Renato G
posted in Product Questions
UML diagram design: warranty / shipment logistics

Hello all I need to build two UML diagram design - 1 for warranty and another for shipment logistics. Is there any repo with a few examples of this topis?RegardsRG

60
Annika W101
Peter S102
Peter S102
posted in Product Questions
The export function cannot work

  All the export file will become html not png or pdf format. 

30
Abby S
Andre M101
Andre M101
posted in Product Questions
Updating main fishbone chart

Hi  Is there a way to automatically update the main fishbone chart when I enter data on one of the sub tabs? What's happening is that I update the information on each of the subcharts/tabs but the data doesn't change on the main chart it's still showing the default chart text. Thanks.

110
Tate S
Andrew Q
Andrew Q
posted in Product Questions
Editing Venn Diagram

I inserted a Venn diagram into a Google Doc How do my students type on the diagram? 

80
Annika W101
Jenrette N
Jenrette N
posted in Product Questions
Can't add layers using free account

I'm trying to move diagrams to layers in a created document after having done the same in other created documents and am receiving the upgrade notice. But if I moved other documents to trash then they are no longer active and I am below the 3 document limit. Because I have worked on other documents recently is this why I am getting the upgrade notice when trying to create new layers and move shapes to those layers? And do layers count towards the 60 object limit?

00
Eric R
Julio F
Julio F
posted in Product Questions
Passing "row position" in Google Sheet from one shape to another

Hi there I have 20 triangle shapes in a Lucidchart linked to a Google Sheet. Each triangle shape is linked to a row. Each triangle shape shows column A of that row as text. When I click any triangle shape I want to show in a rectangle shape (which would be the 21 shape in the document) the information in columns B C D and E of that row that is linked to the triangle shape that has been clicked on. Is it possible? Thank you in advance for your help.

66
Abby S
Gynele L
Gynele L
posted in Product Questions
Cannot play video in published link

I am able to play me embedded youtube video when I press present under my account. However when I publish the page and share the page to others with 'view only' rights they cannot play the video when presenting. How do I allow them to present and play embedded videos when I do not want to give them editing rights?

40
Gynele L
Shrian R
Shrian R
asked in Product Questions
Unable to resize canvas in Lucidchart document

Hi    I am currently unable to resize my canvas on one specific Lucidchart diagram but I can't understand what is different about this one as I have used the same template for many others and I do not have the same issue with them.  As a result the canvas is huge and I cannot scale it down by resizing the canvas.  Using the "fit to page" option changes too much and I prefer having the size of font which I have selected.     Can you help please???     Thanks. 

892
Shrian R
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.