Hi Darwin

I'm sorry to hear you're having this problem! If your work is lost there are a few things you can do:

• The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.


• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?


• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you. 


• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document you might be able to find it. If you are able to find it please send us the URL and that could help us track it down. If none of these options work please provide the document name or URL if possible. I may be able to locate the document that way.

Please let me know if you have any questions.

Hi Philip

Nope they are still missing. However one of the missing documents I shared it with a colegue before they all went missing and he still has access to it. This is the link https://lucid.app/lucidchart/2e2ef62f-f460-40a9-a2dd-b1f879216b52/edit?from_internal=true

I tried access it but I get the image bellow.

I tried requestin access to it (to myself with no luck). 

Can you use this document to track all my other documents lost and bring them back? 

Hi Darwin 

Thanks for the reply in our Lucid Community. To ensure we give the best assistance possible I have moved this request over to our Support Team so we can take a closer look at what might be going on.

If anyone else is experiencing a similar issue please submit a request to our world-class Support Team here.