Product Questions

< SFT-5103-2-4-1 2KLIC Screen App Wifi installation process v1>   Hi I can see the document when i search for it but i don't know where it is i mean in which folder... Infact i know the document name that i have mentioned above.  Kindly let us know how to solve this issue. Regards Girish

I'm trying to import a VSD file and instead of getting a green "Success" I get a red "Error". It's a fairly complex VSD but only because it has a lot of text and lines and a few stencils.  There are no images. I've tried a few things to make the Visio simpler and also tried saving it as a new file and also copied the contents to an entirely new file.  All attempts with no success. Is there an option to see what the "Error" is? Thanks

Is there a policy on allowing vulnerability scan of the lucidchart servers? This is required by the UK government as part of their Cyber Essentials flow down. If not who do I need to contact to authorise this testing?

Hi I had wrongly deleted a document. I understand from another post that I should see it in my trash folder but it's not there. Am I missing anything? I'm assuming that's the only trash there is. Please help...really need the file. Thanks

I want the background colour I have set in a rectangle  to be included when I export/print/present a diagram. How do I do that? Attached snips are from the same diagram the colour less one is an exported png.   Thanks Carl Bretteville  

How do I link to shapes so If I move shape A shape B will move together maintaining relative positions? 

We recently moved from Confluence cloud to local server. After migration everything works fine exept LC charts. All confluence pages that contain LC graphics are corrupted - in place of the chart itself I see a rectangle with text inside "Select or Create Lucidchart Diagram". Although I can add a new chart to the page and itworks as it used to be.

Dear Support Team    I connected to lucid chart list of elements (process steps / persons) via google sheet and now I would like to load the same way the dependencies between them with text description (Yes/No strong/week etc..). Please advice how to do so ? 

Hi I made a diagram with few additional pages in my diagram now I am trying to edit my diagram and see some of the pages are i guess magnetized and I am not able to demagnetize the swimlanes to edit anything in my diagram  Please help

There doesn't seem like there's a way to do this. We have a lucid chart with multiple different pages and we can only view the top page.  

Hi  are the drawings I create with lucidchart stored in my google drive storage?         Thanks Henry

 Hi Is it possible to incorporate certain colors from an Office template? We use certain colors at my university for presentations. Best regards Kristina Dissing

Hello LucidChart Community I wonder if there is a notification option where I would get notified if a person downloads a flowchart I shared with him/her? This person would not have a LucidChart account so they receive a hyperlink to initiate a download of the (PDF) flowchart. Thank you in advance for your feedback. Best regards Cédric

 can anyone advise? I want to copy a swim lane and the contents of it from one tab to another - can't seem to do this. help! thank you .     

When you shared a diagram you used to have an option to email or not to email the group you were sharing with. That checkbox has gone away and now we have some people getting emails and other people not... however the sharing author has no control over this. Is this a bug? Where did this control move to?    

I have set up a trial of LucidChart as an addin for Jive X (cloud).  I have the team set up and am in Jive creating a document.  When I type '!' to trigger it I get the following error message: I only have a few days trial to get this working I am am limited to 7 days.  We just need to see if lucidchart will provide us with diagramming in our Jive community.

Help! I accidentally deleted a page in my document and now I think it's gone forever :(

Hi!I now can't place a text above or under the line only on the line itself.  Is it a new bug or a feature?  

I'm unable to figure out how to turn off the 2 sided ( 2 arrow heads ) line option.

This question is specifically for the iPad version (I am running an iPad Pro). I cannot seem to add a new row to an entity within and ERD diagram can anyone help me out please???? I have used the 'cmd' button to look at hotkeys and I have looked and looked at the tickets but I can only find help for the main application nothing for the iPad version and I just to the life of me cannot add a new row to and ERD entity???   Any help would be appreciated again many thanks in advance Steve

Lucidchart allows for easy import and export of Visio files. To import your diagrams, follow these steps:From your My Documents page, choose +New, then select Lucidchart > Import > Visio. 2. Select the file you wish to upload or drag and drop them into the modal, then click Import. Lucidchart supports .vdx,  .vsd , .vsdx, and .vsdm file formats. 3. Simply click View document to open it, or access it from your My Documents page after clicking Done.

Hi there I've created an organagram and now want to share it with the organisation. When I download it in PDF it cuts the organagram into a number of pages but I want it all on one page. Also I've added everyone's contact details to the organagram which I can see when I'm in Lucid Charts but doesn't come up in any other format. Is there any way around these issues? Thanks Jo

Hi there I have two lines crossing and no line jump is showing. I want the horizontal line jumping over the vertical one.Page settings are set to line jump the lines are not part of any groups and the lines are not locked for editing. In the rest of the diagram the line jumps are nicely shown as they should. Am I missing something?  

I have two issues when adding call-outs: 1. The font is embossed or has a shadow making it difficult to read. 2. The call-out can't be re-positioned to be on top of the shape instead of on the side. It would fit better on top. How do I fix these two issues? Any help would be much appreciated.

Is it possible to share diagrams with a list of people (email addresses)?  If I create a new diagram then it is automatically shared?