Product Questions

how can i make an image the background of a flowchart item?

Hello adding notes is not possible on the custom shapes I created. Is this function not available for custom shapes ?

When I make a shape add a text box and set-up some data linking within the text box - I then drag it to my saved shapes as a template.  When I grab the shape from my saved shapes and place it into my diagram the text box resizes outside of the shape.  How can I avoid this considering that I am using this shape 100s of times and have to resize the text box everytime it is dragged into the diagram. Aaron

Is there a way to change how in individuals 'profile' photo appears in an org chart name?  Some of the photos I add it does a good square crop around their face and some it crops a good portion of their head off and the photo is more of their neck/chest. I can't find anywhere that lets me select what portion of the photo is displayed. 

Hi When I select an object and start to move it it shows me the X and Y coordinates as well as the size properties of that object. How do I go about editing these values directly and not dragging them with a mouse? For example - I want to manually enter the Y value for objects so they are all perfectly in line or enter the size properties to ensure that all shapes are an exact and perfect size throughout my document. Thank you - Jonathan

Hi I can't for the life of me figure out how to access shapes for a pre-packaged template like the user flow journey. I read the post on where the heck is the M key and I still can't find it. Please help so I can edit the user flow journey template - thanks! 

How can I save my files as a PDF so that I can send it to external parties?  I know I have the ability to send my web account to others via email so that they can review make modifications but does LucidChart give us the ability to also save the document that we have created and not the entire link to our web account?

Hello all....            I am using lucid art to create a poster for a conference I am going to.  I have a large data table that I want to show on the right side of my poster.  My poster is big 40 x 47 inches.  I created a picture from the data table in excel by copying and pasting it exactly how I wanted to be formatted as a picture within excel then saving the picture as a PDF.  When I open the pdf file on my desktop it is very large with large cells and large clear text.     The problem is when I try to import it to lucid art.  I just add the image (as the PDF image) and then it adds a very little data table image to my lucid art workspace.  When I enlarge it the text within the image pixelates.  I am confused as to how to show these 300 some data entries without the text pixelating.  I've tried enlarging the font in excel then resaving as even larger images but whenever I add the

I am the owner and admin of this Team I had to let go one of my team members so I want to transfer his documents to me and assign the license to the future employee. I can't see any of his documents and its driving me crazy. There is no number to call either. 

Hi  At the moment Lucidchart offline app via chrome doesn't allow me to import a .vsdx file directly from Mac. So simple questions is this feature going to be made available soon? I'd like to know this as I am trying this on a 7 day trial. Everything is good except for that one simple feature. 

I can't find a way to do it in the new layout so I changed back to the old one.

My account is currently tied to my google apps for business account... but we're migrating to MS 365.  How can I maintain access after the swap over? 

When I import a CSV file that is the result of a query against a SQL Server db I do not see the datatype of columns indicated only the field lengths.  DataTypes I am importing are either 'dt'  'nchar' or 'decimal' types. Is there any documentation on how the csv file is parsed and what could be causing the datatype to not be captured?   Thanks!

How do I make a line jump another line in my Lucidchart diagram?  It happened in one of my diagrams but it doesn't jump anymore.

I am a new user of Lucidchart and have a question about the layout on my Chart.  I have a Master Chart where there are about 8 themes on level 2. Each of these have its own chart. How can i link the "level 2" charts to the MASTER chart without showing the hole "level 2"chart of al the 8 themes at the same time? Is there any function where i can hyperlink on each theme on the master and then directly get to the "level 2 chart" for that spesific category? Its much easier to make a presentation without showing the hole complexity in one time. I am happy for all good tip!!

I'm having issues adjusting or deleting swim lanes. Whenever I drag a lane or try to change it through the settings nothing happens it goes back to the previous setting. Any suggestions? 

I need to create an AWS diagram of something I need to build.   Do you have an example diagram of the following? VPCs VPC peering subnets servers with security groups. elbs  

Hi I made some document in the free version of Lucidchart one month ago. And now they're gone. Today I registered and payed the montly fee. But I still cannot find my document? Can somebody help me please?

I'm unable to login through the word or powerpoint plugin. My consistently get errored out stating the my login credentials are incorrect. Why? I'm able to login in to lucidchart web access.

I've noticed that charts take a long time to load (>10s) on our confluence pages especially if we have more than one on the same page.  Eventually the plugin will present the option to view the chart in the "Simple Viewer" which is actually preferable 99% of the time.  Is it possible to set the Simple Viewer as the default loading option in the plugin?  It would save our team an immense amount of headache when we're reviewing many designs one after the other.  

Hello I want to reference a simple sequence into a more complex UML sequence diagram. (As in: "Starting in UML 2 the "Interaction Occurrence" element was introduced. The addition of interaction occurrences is arguably the most important innovation in UML 2 interactions modeling. Interaction occurrences add the ability to compose primitive sequence diagrams into complex sequence diagrams. With these you can combine (reuse) the simpler sequences to produce more complex sequences. This means that you can abstract out a complete and possibly complex sequence as a single conceptual unit." See: https://www.ibm.com/developerworks/rational/library/3101.html for this text in context.) My idea was to simply draw a box using a notation like this one: sequence diagram name[(arguments)] [: return value] I would need a loop box to create the reference however th

How can I copy one activity on multiple layers on a process flow chart?

Is it possible for the team owner to upload some fonts and make them available to all team members? We are trying to have diagrams that look consistent in the entire organization and having every user upload fonts on their own makes things more difficult.

Hi Can someone point me to a good tutorial that will help to understand VSM creation using Lucid chart tool? Thanks a lot! Krishnadas

I have a multi page flow chart (25+) that I'm working on with colleagues who use visio.  There are many off page references and when I import the links all break (the symbol and text remain). Is there a way to fix this without having to revise the links every time I import/export?   Thanks