Hi - I received an notification that I was granted access to the "Lucid Enterprise Account" and asked to complete my registration which I did. But when I access the site it doesn't recognise I've been added and keeps asking me to request a license. Can you please have a look what the issue is? Thanks.
License granted and received via email but still can't use site
Hi Ruwani thanks for the post! You were successfully added to the account as a view-only user. If you are wanted to create or edit documents you would indeed need to request a license which is why you are being prompted to.
If you believe this was a mistake you will need to reach out to someone internally as we do not have permissions to grant licenses on accounts. Hope this helps!
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