Product Questions

Is it possible to import the data from few tables and Lucichart creates PKs FKs on it's own?

My chart had only 20 items but I attempted to delete one just to see if it would help but it did not fix it and when I pressed undo the item would not come back cause the 60 item limit came up again.

I want to present my graph and I want to be able to open the notes but I don't want to be in Lucid Chart in case the Internet is not good how can I do that? Can I use PDF?

Hello i would like to create a bridge table between two entities in my ERD Diagram but i can't find any "Bridge table" in the Entity Relationship tab. How can i create one with LucidChart ? Is it possible to convert a standard table into a bridge one ?    Thanks :).

Prezados   Criei o fluxograma de um dos processos da empresa e preciso imprimí-lo para validação antes da apresentação.Como fazê-lo? Quando solicito impressão gera-se um arquivo desconfigurado ou minúsculo que não permite visualização. Solicito apoio.

We are new to Lucid. We have added 2 team members but they cannot gain access to the site. How/when is a password generated or setup for new users?  Surely we are not all using the same credentials. They have tried to access the system through my login without success.  Perhaps making it easier for new users...

I have some JPGs of some floorplans that are large "to scale" but don't have the scale on them... Is there a way to import these JPEGs and trace them into lucid chart and adjust them to an actual scale?  or is it just easier to re-draw the whole thing?   I am not needing them for building purposes but for basic building schematics so I can add a variety of layers to the document including locations of access points phone drops HVAC units key/lock charts etc.

Some of my settings/preferences don't seem to be saved from one session to the next sometimes not even when I work on the same documents. For example: I want the sort order of my folders to be Name (A-Z) pretty much 100% of the time. I keep changing it to this but every time I open Lucidchart anew it's reset itself to Modified (New - Old). I have a certain way that I want my shapes library with a specific custom library on top. When I open an existing document it does keep the shapes library the way I had it the last time I worked with that document. But whenever I create a new document the shapes library returns to its default state and I have to set it back up the way I want it. I pretty much always want the "snap to grid" option turned off. At seemingly random and unpredictable intervals that (unlike the point above) seem unrelated to whether I'm working with a new or existing document it keeps turning itself back on. These th

Hey Lucidchart Team - I have a formula in my document that looks like this.. =UPSTREAM(UPSTREAM).Sequence + 1 When not connected to anything upstream it produces the following result #ERROR When not adding the "+1" I get an empty result. =UPSTREAM(UPSTREAM).Sequence produces [] I would like to use this in an IF statement to test for the empty result so that I can avoid the #ERROR and default my sequence to 1. =IF(UPSTREAM(UPSTREAM).Sequence = [] 1 UPSTREAM(UPSTREAM).Sequence + 1) produces #ERROR I've created a document that illustrates it: https://www.lucidchart.com/invitations/accept/9ba2f524-f97a-46bb-b228-33f92d3547bc Cheers Michael

Hello we use Lucidchart plugin Confluence (not on-prem version) How to find out all pages in Confluence where LucidChart diagramm is used?

Hello. We are planning to change our LucidChart authentication to use SAML. Will this adversely affect our Confluence integration? It's unclear to me how Confluence integration will work if/when we implement multi-factor authentication. Thank you!

Hi There I am trying to create some diagram to document the Incident management process and came across some template diagrams through my account. There are description on the template suggests it is provided by the PinkElephant. As an account holder of LucidChart are we allowed to use the diagram? We do not want to mention name of any template provider in our diagram. Please suggest

HiWe intend to use Lucidchart as one of our tools for software design.I am concern about its feature on document retention reliability. We are using SVN for Source Code control and file versioning as well as the file retention. But Lucid Chart file can not be move the SVN folder as it is shows 0kb in local hard drive. Is there a way to do this? 

Hi I need to remove a user so that I can add another. As the admin for the account can I see what documents the user has created before I delete them?  Thanks Jon

I have been searching for a specific shape that does not seem to be in the library. I am not sure how to build the shape with the tools available to me. Basically I need a rectangular shape with two text areas. The shape requires the areas to be stacked vertically and separated by a dotted line. First does this already exist? Second how do I create one if not? Thanks!

Hello  Would it be possible to find out in full what the option 'Publish documents to webpages' consist of.  To what I can see it allows the embedding of  a LucidChart Document to a webpage. But does this also mean that anyone will be able to see the content of the document that's published without being given access to that document? Would the document be able to be accessed outside of the embedded webpage in anyway? Thank you for your help!

Hello    I reached my storage limit and deleted a large number of documents. However my storage limit is unchanged. I read that you need to wait for a week for files to be completely deleted but it has now been longer than this and there has been no change. Can you help me with this? I really need to use my account now. Thanks

When I go to share a document with someone and I go to enter an email I always receive a list of previous people I have shared files with. Is it possible to clear this list out as I am no longer working with some of these users and I want to prevent accidental sharing of files?   Thanks!

Hi - I created a flow diagram and then thought I copied it and started a new one only to find out that I ended up just saving over my original file.  Can I go back to a previously saved version?  I cant lose this!   Thanks Eric

Hello I am wondering if there is a way to keep it where any shapes you add to your shapes column sticks and you don't have to add it every time you log in.  For example I add the containers to "My shapes" because I use them a good bit.  When I log back in they are not saved and I need to add them again.  I might just be missing something but any help would be greatly appreciated.  

Our instructional design team is using Lucidchart to create storyboards for e-learning. Images are added to a chart and we want to download those images to use as assets in e-learning development. We cannot find a way to export images from the Lucidchart image manager. Is this feature hidden or not supported. If not supported is it on the roadmap?

Is there an option to start the connection arrow line with a dot?

Hi   When seeking to collaborate I misunderstood the prompt and accidentally joined a team.   I previously had an individual account and now I can't edit my own documents - how can I revert this change?   Thank you

In my department we have over 150 old organizational charts that we now want to convert to PDF's and moved into a shared team google drive. Is there an easier way of moving them all into google without having to go into each chart individually converting to PDF and saving to google drive? PLEASE HELP!

Hi   I'm trying to figure this out and to work with this tool.  I have to create floor plans for security projects so I already have a floor plan with all the walls rooms etc. I only have to add certain items in the floor plan.  First question is this the tool to use? (I have my doubts) Second question how do I make sure to have two separate items I can change in one solid item so I can scale this. The items are very simple like a square or a circle with text in it. But again I scale the circle I want the text to scale with it.  Looking forward to a response.   Thank you! Kindly Tom