Product Questions

Lost all my diagrams.  My account was disconnected so I resubmitted a license request. After getting access again all of my diagrams are all missing.

Hello all I'm new to lucid chart love it !  Today i'm experiencing an issue. I uploaded excel data. Then added some text from those data in a standard shape ajusted the text size and color etc. Then saved that shape in My Shapes to be reussed. Then I was starting with this standard shape to create new one dragging it to my chart then dragging data into it. So far so good. Though today i wanted to modify the content (fields) showing in each task and modify text size...I was thinking it would update all the task that was created using the shape model but its not... Do I have to do all over recreating a model task with the right setup for text size etc then dragging again the data I want to link to it ? Or is there a better way to change the display of a series of tasks linked to the same data base. I've tried with COPY STYLE / PASTE STYLE not working... To better understand see image attached. If for example i want the number to be larger (no.1 on second image). It's not impacting t

Scaling

I have been using Lucidchart for a few years.  Today I created a timeline document but there is no Shapes Panel.  I have Views -> Shapes Panel -> Icons Only selected but no panel is visible.

Does Lucid Chart have a plugin that can import C++ code and produce representative UML diagrams for it?

Hello I am a new user to LucidChart and I love it so far! I tried a few templates and eventually  I settled on the "Interrelationship Diagram" document for my current project. I would like to try something new here. I want to be able to "Add Action" to the arrows not the boxes! I want to link each individual arrow to its own page that explains in detail the underlying relationship conveyed by that arrow. Is this possible in LucidChart? If not then what is the closest that I can get to this?

Hi I need to resize radio button and drop down list but I couldn't seem to do this (see highlighted in screenshot below). I can only resize the fonts of the texts in the control. Let me know. Tina Foo

I've put together a very big file. However that's how it has to be. Every time I try to put it as a PDF or any other kind of file it's 118 pages. I am trying to scale that down. I'd rather have it as a PDF the size of the doc. I could possibly get it printed out on a large printer. When I try to save it as an image the resolution is so low you can't read the text. I'm stuck. The only place it looks right is on a URL but I don't want to leave that exposed as it's got sensitive diagrams on it. How can I fix this? 

Heres what would be cool: Having a google sheets document data-linked to my lucidchart diagram. Having my lucidchart diagram embedded into cloud-based Confluence (atlassian) If you update google sheets it should sync changes over to the lucidchart diagram in confluence.   Here's what happens: I update google sheets. Nothing happens in confluence The only way it seems I can get the document to run a sync on the linked dataset (so that the changes propogate to confluence) from google sheets is to open. Is there a background refresh that could happen to achieve what I need?   Notes: Confluence embedded diagram is set to auto refresh. It is however I don't think that without the lucidchart diagram open the diagram will update the data set.  Under the data-linking dataset configuration auto refresh is set to 30 seconds. Again I don't think this takes affect until the page is actually open for editing in the lucidchart portal   Thoughts?      

I want to cut a drum in 2 hafs. Is possible to edit and to cut and save?

I am laying out a database using ERD using entity relationship shapes.  I have some tables that are linked to many other tables (for example a User table and just about every other table has a LastUpdatedBy which points to the User table).  It's a lot of lines connecting back to the User table.  Plus I have not gotten into adding multiple sheets.  Is it possible to add a some sort of a reference to the user table without drawing a line back to the table but the model knows that it's still linked? 

I think it is possible in lucidchart to link a shape to another shape on the same process map (not link to another page) but I am not finding any information on how to do this. In the case of a really horizontally lengthy process map I would like to click on a Yes or No option and then it takes me all the way down the page to the next step applicable for that option. In other words eliminate the scrolling and trying to visually follow the line to the next step. Is this possible and if so can you please tell me how to go about it?  Thanks!

I've added a few boxes in my org chart and now shadows of some of the boxes a appear and I cannot get rid of them.  Any tips on how to do that?

Hi I'm evaluating Lucidchart as a replacement to our Smartdraw licenses. Two questions please: 1) How do I test your Smartdraw import in the free version? 2) How to I get support without needing to make a post? Thanks Chris

Here's a screencast of where I'm stuck:https://drive.google.com/open?id=15f0w7iHHDG00UaYr9Yctd4bHoULIrZ0_ What's the best way to handle this?

Hello I have Supervisors who manage more than one department.  When I create an org chart by department the Supervisor only shows in one of their departments not in all their respective departments. Any suggestions? Thanks. 

Hello When I export a document and select "Crop to Content" a white border is added to the document. Is there a way to not include it in the export? I often want to use a full scale image of a diagram and am having to crop the image after exporting from Lucid Chart.  So far the only reliable method is to set the page margin to 0 adjust the page size such that the diagram fills up the entire page and select "Do not Crop" when exporting. However this means having to set custom page size for every document. Is there an easier way of removing the border?

Found a subject line in Knowledge Base that had "line angles" but didn't find anything associated. Would like to have the three boxes connected with the two large arrows at an angle so the boxes could be kept in a pyramid formation.  I can align the boxes so the arrows are horizontal but doesn't convey the same as if the boxes are in a triangle. Guidance or ideas anyone? Thanks!

do you support Arabic text in lucidchart application ? if no when it will be and if yes please advice how can get the Arabic font  ?

Dear Lucid Chart Swamis & Mystics   We have a shared google drive between two organizations that we want to save our lucid charts to for collaboration. Is there a way to select the destination folder for the lucid charts sync so we can save our charts into that shared drive?   Thanks Nate

How come every time i place a line it immediately uses crows feet without me telling it to do so? How do i turn this feature off?

Can you export all the steps of your diagram to a list view i.e. task list?

I have created 3 templates to use with my students. I would like for them to be able to click a link to access the template and then be able to edit it without affecting the original template. Everything that I have tried from the past help posts still seems to edit the template as well. Is there some way for them to have to auto copy the  template so that they can use it?

ME REFIERO AL EXCEL DE DATOS PARA QUE AL SUBIR A LUCIDCHART LO IDENTIFIQUE Y LOS MUESTRE  EN EL ORGANIGRAMA

Cuando inserto fotos en organigrama las visualizo muy pequeñas las puedo agrandar solo las fotos?