Product Questions

How do I edit text I've already added without the original text disappearing?

hello i would like to change the erd shape from one column to two columns  the feature is not available on the shape tool bar  please advise how i can change the table shape current toolbar toolbar listed in documentation i woud like to convert single column to two columns 

I have a large document that I need to print by page tiles such that you can tape them together like a puzzle after printing. Despite all of my efforts in adjusting the margin settings elements are always cut off when I print the document by page tiles. It's as if there's a "dead zone" in the document where nothing prints. Even when I set the page margin to 0 and print from edge-to-edge of my letter-sized paper there's still approximately a half of an inch worth of elements that get omitted when I print and lay them out side-by-side. 

hi how can i know how much maximum space capacity and how many is the usage now.   Regards

It's EXTREMELY annoying to select a template only to find out it's premium only.

Hi I want to add background color to a container.  I create the container and place it around shapes and it moves all of the shapes in the container. But when I add color to the container by clicking on fill color then try to move the container the shapes no longer move with it. How do I set a background color within a container so the shapes continue to move with it?  Thank you.

Hi team I'm the account owner however I do not see an option to edit my billing information. Attaching the snippet for your reference.

Hello we search a tips for "Open" Object and see more details. For example we have a general view of our datacenter and for the mail server i had only 1 object. But if i click on it or something like that i want to open something or zoom in the object for more details. 10 servers in clusters etc.... How can we perform that ?  Thanks

Hello!  I have a situation where I need to represent that two conditions are true before moving on to a next step.  Once I send an agreement and at about the same time I send first invoice but it is coming from two different sources so I have two different process boxes for those.  I need to have the client both sign the agreement and pay the invoice before they can move onto scheduling a kickoff meeting.  However (and this is where I'm stuck in how to represent it) if they only sign the agreement they need reminder(s) to pay invoice.  If they only pay invoice they need reminder(s) to sign agreement.  I would greatly appreciate some help.  

I created one chart as a paid member and have done nothing with this application for months but still paying. I have not used the chart for months as well but still would like access to chart and ability to share the chart. Or at least download it to an application I always have access to that will also keep the comments and links to other pages. Any help would be appreciated!

Hi there I'm trying to close my account but I'm told I can't as the team member - me- needs to be reassigned. Please can you close my account? Thx Steve

When sharing with a link I am confused as to the difference between the options.  I can choose a link for anonymous guests log in not required or I can choose public (with various editing options)  So by inference the public link requires the person to log in or create a lucid account?  Is that the only difference between anonymous (edit) and public (edit)?   Thank you Lynden

I am using an Office / House tempale (building a plan). When I add a room it says I am trying to use a "Premium" feature and must upgrade to "Team". I am not trying to use a Team feature - just features available to me for my Individual Premium account. I am not able to proceed - this is very annoying.

When I launched Lucidchart on my phone a pro tip came up that showed a conditional color formatting that I can't figure out how to do. (I assume it's a Conditional.) In the tip video it showed 4 boxes with 1 box above the 3 other boxes. The tip showed the user clicking on the left box on the bottom which changed the top box to the same color as the lower left box. When that user clicked on the center box on the bottom the top box changed to the same color as the lower center box. And when the user clicked on the box on the right on the bottom the top box changed to the color of the right box on the bottom. Can anyone help me figure out how to do this? Thanks!

Hi I'm not using Lucidchart at the moment just wondering if cancelling my account will close it forever or if it can be reactivated with my documents still available? Thanks 

I am attempt to export an image to Google Drive. I select Export to Google Drive give some options and select "Download". But that just downloads the exported format to my local drive. Not what I want to do. I want to export the image to google drive as selected.

I created a flowchart and now I am unable to edit the document. I am prompted to request a license from the administrator after I have already created it. 

It would be nice to be able to change the owner of a document from one user to another without having to copy the document or remove a user account.  Use case:  a user changes role/project and documents they have been working on are assigned then to a person taking on the role.  Imagine a bunch of documents. 

The description of the Share --> Publish feature reads "Generate a continuously updated link to share with others". The word "continuously updated" gives the impression that the link shows a live view of the document. In other words if I update the document at anytime after generating the link then those changes will be visible immediately in the published link. However this does not appear to be the case: the link appears to capture the document at the time it was generated and any updates afterward are not reflected. Can someone please clarify how this is supposed to work.

How can I create text that is curved - either following a curved line or circumference of a circle?

Hi I'm trying to build an architecture diagram where each shape has custom properties (like description wiki url repo url contact person etc.). I wanted to show all of this information in a panel at the bottom when the shape is clicked instead of showing it within the shape using formula. Kinda similar to the properties plugin in draw.io.  I tried to create such a panel in another layer and toggle that layer using shape actions. But that panel can't access the properties of the shape that was clicked to show in the panel.   Please suggest a solution.     Thanks  Nishant 

The video on this topic says that swimlane borders will show adjustment arrows to change the vertical size of a swim lane.  These arrows do no show on my diagram. Any ideas?

I have a link to a google sheet the data is successfully uploading into the org chart but now as I update who reports to who the actual chart isn't reflecting those changes? I refresh the data set the data set has the updated info but the org chart doesn't change. Am I missing something here?

HiI've got a PostGres server I want to extract the public schema from. I can get the code to work and extract the ERD to a CSV file. However the code provided by Lucid (Below) doesn't extract the relationships between tables? "SET enable_nestloop=0;SELECT 'postgresql' AS dbmst.table_catalogt.table_schemat.table_namec.column_namec.ordinal_positionc.data_typec.character_maximum_lengthn.constraint_typek2.table_schemak2.table_namek2.column_name FROM information_schema.tables t NATURAL LEFT JOIN information_schema.columns c LEFT JOIN(information_schema.key_column_usage k NATURAL JOIN information_schema.table_constraints n NATURAL LEFT JOIN information_schema.referential_constraints r)ON c.table_catalog=k.table_catalog AND c.table_schema=k.table_schema AND c.table_name=k.table_name AND c.column_name=k.column_name LEFT JOIN information_schema.key_column_usage k2 ON k.position_in_unique_constraint=k2.ordinal_position AND r.unique_constraint_catalog=k2.constraint_catalog AND r

Hello I am trying to embed a lucid diagram into a confluence page and do not want to use the rich editor (our team dislikes the way the rich editor scrolls and interacts - we wish the diagrams to simply look like images but with the ability to live update when we wish). It seems the pages setting in the properties modal is not respected unless the rich editor is selected. Is there any solution to this? Thank you