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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,447 Topics
  • 12,871 Replies
5447 Topics
Tim S101
Tim S101
asked in Product Questions
How to remove gray dashed lines on Lucidchart canvas

How do I get rid of these lines when diagraming and what is causing them?   The document was originally sized very large and I want it to fit 8.5 x 11.  

1
Paula C101
5 years ago
Kelyna G
Kelyna G
posted in Product Questions
Unable to delete account

Hi  I looked up and attempted to delete my account but am unable to. All I did was sign in with my Google account when looking up instructions to create a flow chart and it created everything for me - I didn't think it would start a whole account.  Thanks  Kelyna 

1
Megan W101
5 years ago
Brandon D
Brandon D
posted in Product Questions
Is it possible to add padding to the text labels on lines?

Sometimes the text labels on lines are a bit crowded and hard to read at smaller sizes. Is it possible to add padding around those labels to give it some breathing room? Not a great example but this is what I’m talking about:  

1
Annika W101
5 years ago
marianne.paulson@sjsu.edu
marianne.paulson@sjsu.edu
posted in Product Questions
Is Sharing and editing by another user part of free version?

Hi.   I created a lucid chart and shared with one of my fellow students. However when she opened it up she was asked to upgrade. Just wondering if this feature is part of free version.   Best Marianne

1
Megan W101
5 years ago
G
Ganesh R
posted in Product Questions
ER Diagram and auto publish

I'm not able to publish all the objects that I was able to import. I ran the SQL got the CSV file and imported the data. Now ERD import is showing all the tables as a list on the left side. I have tens of tables and I want to auto-publish all the tables and the relationship on to the document (right-hand side). It is not allowing to select all or a group of tables. Any tricks or tips?. It's painful to do one by one. I need some help. Thanks ~ Ganesh R

1
Maison W
5 years ago
maintenance
maintenance
posted in Product Questions
Importing

Can I import drawings from publisher

1
Megan W101
5 years ago
Patrick A102
Patrick A102
posted in Product Questions
Org Chart Layout

Hi - I need to make my org chart smaller instead of long list of vertical stacked cards. Can i bunch them up so one card up top could have 6 reports below it stacked 3 on each side ?

1
A
5 years ago
acernansky
acernansky
posted in Product Questions
Font/Text Size not Saving

Hello I am trying to update the font and text size on each page of my chart and it won't allow me to save the settings it keeps reverting back to a previous font type or size. Can I get some help? Thanks!

1
A
5 years ago
stella.petersen
stella.petersen
posted in Product Questions
Org chart layout - showing admin functions on top of operations

Hi   I would like to make the below kind of org chart. I think this is pretty common - you have some jobs that report to the highest level that you want to show in a "top layer" like the 3 jobs below. In my company we place support functions on the "top layer" and then all the operational teams below. I cannot find a way to do this with the new org charts whereas the old org charts support this.   Can I do it with the new org charts?  If not can I continue using the old org charts?   

2
stella.petersen
5 years ago
Peter T102
Peter T102
posted in Product Questions
Tip From Webinar not working - Insert Shape into line

Hello I watched the seminar in the link below and at the 9:45 mark she shows a trick about how to insert a shape automatically into a line and the nodes will turn on. I tried to figure out how to do this for a while trying many settings and I am just curious if this is actually possible or it is not? Also can this trick be done with shapes already on the board? WebinarPlease help I think this would really help my team.

1
A
5 years ago
julliet S
julliet S
posted in Product Questions
Is it possible to print grid lines on the final pdf ?

Hi    Is it possible to print grid lines on the final document ?

1
A
5 years ago
David D105
David D105
posted in Product Questions
Which google account is my lucidchart linked to

My Lucid Chart account seems to be linked to the wrong Google Drive account as I can't see the Google Sheet that I want to link to my Office Floor Plan How do I change the link or unlink so I can authenticate again to the Google Drive that contains the correct Google Sheet 

1
Paula C101
5 years ago
pmcavey
pmcavey
posted in Product Questions
Changing to G-Suite SSO from local authentication

My organization is going to be upgrading to Enterprise to be able to integrate with G-Suite SSO. Right now we have 10 or so users using their own credentials local to LucidCharts. When we have SSO setup what will the users experience when they sign in next? Is there a mechanism for preventing every user with a G-Suite account from grabbing a license in LucidCharts.   Thanks Patrick

1
Maison W
5 years ago
Glenn T
Glenn T
posted in Product Questions
purchasing

is there a minimum month to purchase?

1
Megan W101
5 years ago
sstern@broadwaytechnology.com
sstern@broadwaytechnology.com
posted in Product Questions
Team with Reports To In another Team

I'm having an issue with my org chart in Lucid Chart that I can't find any direction on:  I would like break my org chart into teams however i have a number of individuals who report to managers that are not on that team.  Where in the org chart is this represented. For example: - Employee A is a manager on team 1. - Employee BCD E are on team 1 and report to Employee A. easy peasy. - Employee F is on team 2. - Employee A reports to Employee F. Oops this doesn't work and isn't represented anywhere.  Ideas?

1
Paula C101
5 years ago
Julia A101
Julia A101
posted in Product Questions
How do I export more that one page into the same PDF?

I have an org chart with about 20 pages and I want to downloud it all together.

1
Annika W101
5 years ago
Evan Ahern
Evan Ahern
posted in Product Questions
Can I be an Admin for multiple Teams using the same e-mail?

I am a Team Admin for an account run by one company.  I want to start up a new Team for a different company but using my current e-mail address. How would I get this done?

4
Dave L
5 years ago
Shaoliang J
Shaoliang J
asked in Product Questions
Help importing from Draw.io - getting a blank page

I imported a draw.io diagram to lucidchart. The import is successful. However the imported diagram in lucidchart is blank. The format of draw.io is xml. The import had no error. Can you help to give advise?

1
Megan W101
5 years ago
gene
gene
asked in Product Questions
Stuck in login page when trying to set up Lucidchart integration in Confluence Cloud

Hi I cant seem to integrate lucid chart into confluence.   After successfully logging in it just keeps going back to this page.

3
andy.bontu@gmail.com
5 years ago
RATTANA W
RATTANA W
asked in Product Questions
How to split cells in a lucidchart table

How to split cell in the lucidchart table

1
A
5 years ago
Ryan R
Ryan R
posted in Product Questions
Change Contact Role Names / Titles

Hi I'm creating an Org Chart and I'd like to use the Contact Role color scheme. However the names don't fit for my use case. I want to change the name of the contact role so I can leverage the color coding and have the role name be what I want. Is this possible?

6
Chase V
5 years ago
Nicky B
Nicky B
posted in Product Questions
Shapes

HI I have completed my org chart but all the shapes are of different sizes. How do i create a standard size 

3
Megan W101
5 years ago
Lauren W102
Lauren W102
posted in Product Questions
Convert Sequence diagram to Communication diagram?

Hello! Not sure what section of forum to post this in but StarUML and others offer the ability to convert a sequence diagram into a communication diagram. I can't seem to find this functionality anywhere in Lucidchart; is it not available?

1
Maison W
5 years ago
rey.samson
rey.samson
posted in Product Questions
User team license request notification

Team Is there a way to manually change the email address that this notification goes to? We wanted to send it over to a specific email rather than the account admin email.   Cheers

1
A
5 years ago
Casey M
Casey M
posted in Product Questions
Staff Directory

Hello   Is there a function that once staff are imported for the org chart I can access those files through some sort of staff directory?  What does it look like and can you build profiles?

1
Maison W
5 years ago
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