Peer Support

Is it possible to import a .dgml file into LucidChart?  I've created my model using Visual Studio and would like to use that as the starting point for further enhancements using LucidChart.

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

Is Lucidchart web app and data stored in Lucidchart owned data center/servers or is it all through AWS or a mix of 3rd party data centers?

I just got charged on the second of July I have tried all my emails i dont remember using premium annual lucidchart subscription at all! and they all say you are on trial or free subscription! what is happening here can you help me? thanks

Jesus Christ! You charged me close to $380 dollars after my free trial elapsed?! You defaulted my team size to 3 to 5 people and charge me that amount PER PERSON. Is this the only way you can make money right now? In NO WAY EVER INDICATED that I was a team of 5 people this is clearly a fraudulent charge. 

Solo quería probar por un mes y me cobraron un año a mi tarjeta solicito la cancelación y el reembolso del dinero.

I have four separate objects/boxes that I want to hide and unhide while in presentation mode (like on powerpoint).  Is this possible?  If so how do I do it?

I have a google form that feeds a google sheet. I have integrated the google sheet into a lucid chart flow diagram. What I am dreaming of is for the lucid chart diagram to be built with the data filled in for the new row/entry. Or take a template diagram and build a copy with the new data.. is this possible? 

What does "fully locked" mean? I know how to lock shapes and layers. I'm using a template that someone made but I need to unlock to add titles to my swim lanes ... I see a red padlock with the annotation "fully locked" and I don't see how to temporarily unlock.

I deleted a box on the flowchart by mistake.  I was able to recover it but lost the comments. Can I get thos back?

Hi there I'm trying to describe quite a long process in BPMN with 6 vertical swim lanes moving down through landscape A4 pages.  I've put my swim lanes on a master page and can use that method to see them on all pages I make.  However if I create the new pages and apply the master I can't drag a connector between pages.  If I use the suggested method of carrying on a flow between pages which is to use auto-tiling I can connect my flow but not apply the master page on to the automatically created pages.   Is there a way to do both?  Thanks Maya

Hi I previously asked if a SharePoint List can be used as a source for data like an Excel spreadsheet can. The answer received from Abby S (https://lucidchart.zendesk.com/hc/en-us/community/posts/360070360351/comments/360011171511) referred to a product called Smartsheet which was not what I was asking about. Can you please tell me if there is an integration with SharePoint and in particular with SharePoint Lists. Regards Maurice

Hi I want to add company logo's to an org chart. I need to resize some of them so that the entire logo is visible. How do I get these logotypes inserted with the right size and rightly centered?   D.

Hi   I'm new to the wonders of Lucidcbart and am very impressed. It is wonderful for the visually orientated like me. Is it possible to use a SharePoint List as the linked data source? Regards Maurice 

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). The problem is that this even shows in presentation mode and makes my new work unreadable. I appreciate any help. Thanks! 

Every time i move a box around i get a blue dotted line in all directions. it shows the distance in units. its very distracting. how can i turn this off.

Hi   I am a premium user for more than 6 month and I had a nice experience with you. Today I can't add almost any shape to my diagram. the application says that I have to upgrade to use the premium shapes. My package is "Basic" package and it should include unlimited shapes. I have used the shapes before and now I can't finish my task with a tight deadline. Please help fast. Thanks!  

Facturacion Buenas tardes completo los datos de mi tarjeta de crédito pero la página no la reconoce y no puedo actualizar mi licencia. Quedo atento a sus comentarios. Good afternoon I fill in my credit card details but the page does not recognize it and I cannot update my license. Stay tuned to your comments.  

Hi recently I subscribed and joined a Team. Now i need to left the team and I asked to the Admin to remove me. He performed the change following the guide: https://lucidchart.zendesk.com/hc/en-us/articles/360028596311-The-Admin-Panel-User-Management#collapseSix But from my configuration I can see under "Your Team" that I'm still into the Team and i can't do any change. moreover seems I lost the option to control my subscription for example the unsubscribe option is missing (I was thinking to perform a unsubscribe/subscribe actions to solve the issue...) How I can solve this problem? Thanks  

Org Chart template line attributes question

Hi I would like to upgrade my account to Premium (it should already be part of a paid organisation). How do I do that? Thanks Toki

Hola contraté una suscripción individual anual que ofrece más de 750 plantillas sin embargo entre las que tengo disponibles solo aparecen 200 posibilidades.  Por otra parte necesito modificar las preferencias que marqué al registrarme como usuaria para tener acceso a nuevas recomendaciones de plantillas pero no visualizo esa alternativa.  Agradezco la ayuda y quedo atenta a su respuesta  saludos.   

I noticed when I shared the document as public link to others. even though hide layer works perfectly fine for me(if I login and open document) but when anyone click public link all layers are shown up. the hide layer is not working for the document shared by public link. any ideas?

Hi i have created a document more than a month back & added multiple pages to it. this morning i added a page worked on it and downloaded the diagram.  Hours later i logged in my account and the document is empty only one blank page is there ! Checked the Trash and nothing is there! How can this be recovered?   Thanks   

Is it possible to move a full row / column from a table or even copy and paste one into a different part of the table?