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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
Alicia P101
Alicia P101
posted in Product Questions
smart containers

Is there any way to add due dates to the tasks within smart containers? Status is useful but having the capacity to add dates would allow you to group tasks within a field they belong to but also rearrange the board to show what's coming up next.

20
Eric R
Hugh G
Hugh G
posted in Product Questions
Export from ERD does NOT generate sql

I've imported an ERD from Visio Pro (which cannot gen SQL) to try and create DDL to use to create a database schema. But sql window is blank regardless which database output I select. I need to create in SQL Server. 

230
Hugh G
Russell F
Russell F
posted in Product Questions
Advice: Need to shrink text in ~200 boxes and then resize all of those boxes

Before I start doing this one by one... Need to shrink text from 9 pt to 6 pt in ~200 boxes and then resize all of those boxes... Can't tell from scanning forums... is there an "autosize" or "shrink to fit text" option I can use?  

900
Shanna H
Wolfgang S
Wolfgang S
posted in Product Questions
Reimport from Google Drive after account is closed and then reopened

Hi I already found out that I can reimport files after I stored them into my google drive. Now is it possible to create an account and make a flow chart. Then as I won't need the account for probably 4 months I'd like to cancel the account. Now in 6 months I might want to edit that file again. Is it possible to re activate that account and import this file again from my google drive? Thanks for the help. Cheers W

80
Eric R
Sherlly v
Sherlly v
posted in Product Questions
Add an activity between 2 existing activity

How can I add an activity unless to move all other activities?  I have 60 activities following eachoter. Between activity 2 and 3 I decided to add an other one. NOw I have to move al other activities which is a crime. This could be smarter. How? Is their someone who can help me?

50
Sherlly v
Neil P101
Neil P101
posted in Product Questions
Sharing existing Lucidchart Diagrams in Slack?

I like the Lucidchart/Slack integration for new documents but I want to work with existing diagrams in the same way as most of the time I want to use Slack to have people enhance a diagram as oppossed to start from scratch.  I know I can "just" post a URL but that doesn't provide the same "Post to slack" option in Lucidchart or display the picture inline within Slack... I suspect this is a limitation and I need an enhancement...

50
Eric R
Peter L
Peter L
posted in Product Questions
Cannot import data

Hello I'm using LucidChart onPrem 1.19.3 on confluence 6.6.0 and when I click on import data down on the left side a dialogue box opens where i can choose which kind of date. When I choose e.g Org Chart or any other choice the dialogue box closes and nothing happens.

20
Eric R
Simpetus A
Simpetus A
posted in Product Questions
No support for unicode emojies

Hello   It seems that there is no support for unicode emojies like: 😎👨🧔👨‍👩👩‍👩‍   They are being displayed as empty squares.   How I can solve this and make them visible on my diagrams?   Thanks

110
Flavia D
John C102
John C102
posted in Product Questions
Making UMP Sequence diagrams

I am trying to make some sequence diagrams and am having issues. 1 - The videos ( and the templates ) show an Object box. You drag the line down and it is the proper dotted line.  When I attempt to do this I just get a solid arrow. 2 - The message arrow in the templates and in the video have labels associated with the arrow.  When I draw an arrow I don't see that.   Sure I can kind of work around this with text boxes but the templates you provide have these features.  The shape library does not seem to.   help?

200
Clara H
Totalxclipse
Totalxclipse
posted in Product Questions
Can I share a Trial account file to a website

Hello I'm sorry I'm new and am not sure where to ask for help. I'm setting up a website that explains layouts for factories. Before I jump into the subscription plan I was hoping to trial the software but wasn't sure if I'm allowed to share these "read only" layouts online or whether these files are limited to being shared within a business. Any help would be greatly appreciated thank you.

50
Clara H
kumartian
kumartian
asked in Product Questions
How do I expand or collapse a subtopic or child topic in the spider diagram?

I would like to not see every single item in my chart (spider) at once. I would like to click a dot and expand or collapse it as I work so that I can focus on one part at at time. Is this possible?

1501
Shanna H
Contents D
Contents D
posted in Product Questions
Buddy

I'd like to transfer some documents to another user. I have a free account but the other user will have premium. I don't want any changes done to my work and as such I'd very much prefer not to allow editing. Is there any way to let this person say download/transfer/morse a copy and edit on their own?

20
Kent B101
julei k
julei k
posted in Product Questions
size vs position

I want to lock the size (height and width) of a shape however I DO NOT want to lock the position........ Is this possible? thanks    Julei

100
Eric R
Daniel Pass
Daniel Pass
posted in Product Questions
Changing Account Owner

I will be leaving my organisation shortly and want to transfer the team ownership role.  How can this done?

200
Flavia D
Nicolas T102
Nicolas T102
posted in Product Questions
Create customizable library

Hi I was wondering it if is possible to create complex customizable libraries like some existing library (UI input) which have some parameters. Would be great !

30
Kent B101
tony o
tony o
posted in Product Questions
Changing rounded shape to straight for buttons

Hi i would like to know how to change the rounded ends of a button to straight as i don't currently see a way to do so. 

110
Clara H
Michael O102
Michael O102
posted in Product Questions
Simulating Drag and drop

Im building a wireframe and I would like to simulate a user dragging and dropping objects into the UI. Is there a way to Simulate this?

40
Clara H
Andreas D
Andreas D
posted in Product Questions
Apply master page to a page when printing is multiple pages

Hi I have an issue. I have created a master page(Containing a logo in the bottom right corner and date information in the top left corner)  and when I apply it to another page that is mere then 1 page and export it it is only added to the first page and not second page.   Do you know how I can get this to work on all pages ?

40
Kent B101
Stephane C
Stephane C
posted in Product Questions
Can't see the whole file name

First off what is up with your topics?? Why not have a "general feedback" category? Secondly We have dozens of documents and we sometimes have to open up multiple documents to find the correct one because the UI doesn't show enough characters in the document name. Mousing over it just makes the name disappear altogether. Can you please increase the string length for document names?? With so many documents we really on certain name practices to make things easy and consistent throughout our design and tracking tools. We always start our document name off with the "Feature Name" unfortunately that sometimes takes up most of the displayed characters so we just end up with a bunch of documents with the same name. It's so annoying...

120
Eric R
Cari S
Cari S
asked in Product Questions
Lucid Org chart too wide

Hello  My org charts are getting too wide. They aren't helpful because once you zoom out to see the whole chart you can't read the names. The main issue is that under a manager sometimes the direct reports are spread out horizontally. I'd like them vertical. What also doesn't make sense is why this doesn't happen consistently. See the picture. I'd like Sawnya's direct reports (the ones without a team) to line up vertically. (Like the team that falls under Lisa) Is there a way to do this?

1071
Abby S
tonya
tonya
posted in Product Questions
Max objects

I have a coworker who has a paid account; when I go and try and contribute to his document; I am getting the pop-up for having to pay for an account because max objects are met.  We know this is the issue because if he removes and object I can then add one back in.  But then after that I keep getting the pop-up.  So my question if my coworker has the paid account can I not contribute to his document with unlimited objects?  

30
Clara H
Atull
Atull
posted in Product Questions
Date & Time in milestone

When displaying a timeline if I add date & time as a milestone is there a way to have the position of that milestone change based on the current date? For example if my timeline is Jan - Dec and the current date is May is there a way to have the current date & time milestone automatically move with the date? 

170
Clara H
Deep
Deep
posted in Product Questions
Keep getting 'Updates disconnected due to inactivity popup'

Hi I keep getting this popup during modeling (when I am away for few minutes). This is an extremely frustrating UX design how do I switch this off?  If I am on an individual plan why I am getting this popup? Shouldn't this popup be for teams ? 

100
Micah
Sanam B
Sanam B
posted in Product Questions
Trying to remove the contact icon and add other icons. Unable to find an icon bar

260
Kent B101
Harvey H
Harvey H
asked in Product Questions
Shared a Lucidchart with teammate but they cannot edit or share

 I shared my document with two other users with permission to edit and share.  When they go into the workflow diagram the screen says they cannot edit.

701
Kent B101
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