Peer Support

Hi How do I revoke an invitation to my "team"?   All the best   David Buresund

When Jérémy is both in the filename (Jérémy.png) and the employee name in the org chart. the mass upload still will not match the image to the employee

I'm trying to set up a link between two items in a diagram. Whenever I try to get the lines to connect to their endpoints the way I want them to show up they hop into an entirely different shape. I don't know why it's doing that. To see what it's doing and what I'm talking about you can see it here. (Sorry if I sound a little annoyed in the video but I was a little annoyed when I made it. No cussing though.)

Hi Community. What are your thoughts about what is most precise (to be used by professional Business Analysts) and what is easiest to understand (to approve with users) notations now (maybe we need different notations for these 2 criteria)? My options below:   BA notations:  Business Process Model and Notation [BPMN 2.0] Organizational chart Roles [UML ARIS] High-level process overview [Value Added Diagram from ARIS] Architect notations: Data Model Object Model [Entity–relationship model Entity Relationship (ER) Diagram "Crow’s Foot/Martin/Information Engineering style" - I like this article very much https://www.lucidchart.com/pages/er-diagrams] System landscape [ARIS? without the standard?]

Hi Lucid Charts Team   I want to add URLs in the google drive format to a Google sheet for employee images so that I can import them into Org Chart. I know there is a bulk upload feature in org chart that allows me to upload images. however if I use it the google sheets that I am using to import the data into won't have the image urls. If I add a URL to a google drive location for the image there does not appear to show that image for the employee. (though there is some kind of image being displayed)   Thanks Patrick

Hi Just wondered whether it is possible or not to add a new row (field) to an entity of a ER Diagram WITHOUT the preset/default "key" "field" and "type". I have to delete all the words every time I add new rows but I wish it could be done in a smarter way...

Hello I am a contractor and need to use lucidchart for a customer.  I created a basic accout.  We created charts.  I was locked out of editing the charts.  I signed up on a month by month plan and expected full access to editing and objects.  How do I activate my instance of lucidchart?  I need to get work done. Unhappy :( Joe White  

how do i remove the little green arrows in my diagram? Every time i drag an icon image or shape into my diagram there is a little green arrow which i cannot seem to delete. My diagram now has a bunch of green arrows. Please advise. 

Lucidchart is working but using search freezes the browser tab.  I don't know where to report this so I'll post here.

I am using the 'Folder' shape and the current Label location is just below the shape. I want to put the Label within the Folder shape. Is there a way to do this?

Hi! Being a PhD student in electrical engineering I work a lot with vectors (in text in equations in diagrams). My questions would be: Where is the Equations Library to be found on the iPad app? Given the text I1 (for electrical current 1) is there a way to convert the 1 to subscript and only if possible underline the I (indication of a vector) as in underline{I}_1 in Equations in lucid.app or underbar(I)_1 in Equations from Word) on the iPad app? Thank you in advance for your answer and looking forward to hearing from you soon.   Claudiu from Romania

Business Analysts and Software Architects in my organization use Lucidchart heavily and in most cases the documents are posted in Confluence. Every project using this model has issues with team members that cannot see Lucidchart diagrams in Confluence.  I have reported this issue in the past and never received a clear answer to what are the required steps to ensure everyone can see the diagram.  None of the solutions provided ever work for ALL user so I end up exporting to non-editable formats.  That is a real problem particularly for folks that need to edit the document because it requires them to work in 2 places (why integrate if we have to do that). Can someone give me an answer that will FULLY resolve the permissions issues for ALL users so that every user that can see a Confluence page can also see any Lucidchart diagram embedded in that page and not a placeholder?

I signed up for a paid account about 3 years ago and used it for one afternoon (I think) back then and haven't been back since. I was in a hurry and didn't feel I had time for the learning curve so forgot about it. Perhaps the annual invoices went into my junk mail folder but each year since then I've been surprised to see a charge for LucidChart appear on my November bank statement.  Today I was reading more about LucidChart and thought of revisiting it and learned that my university (Duke) has a license agreement with LucidChart. I thought I might still have an account... and checked... and saw that I was charged for another year just a couple of weeks ago.  I see that there are no refunds. ....      SO what I want to check with you is whether the account I get via Duke is equivalent to what I've been paying for.  I was about to cancel my paid account just so I won't get automatically charged next November but thought that if what I've just pai

Hi   After new layout I need to open the layer panel manually. How can I put the layer tab permanently on right bar? The old version of lucidchart design there was a fixed panel of layers on right bar.  

Hey there  I am trying to create an organizing board showing our processes listing the positions but also the procedures connecting to the job. For me it is important to be able to link the procedures to tutorials or locations where forms and what no can be downloaded. My organizing board should be a hub to find how does what and how.  I created on in Excel but it is difficult to manage clunky and can't be shared easily.  Example: Section 4 Sales AdministrationSteven R - - Prepare contract - Verify contract is signed - Making an appointment for production: "getting started" - Creating a standard client file with all data

hi im a York university student I have been trying to get an education account for a very long Time to help with class assignments if anyone could help that would be great  

Hey  i have created a user and the admin also send me an invitation  I  didn't get any email and I can't click on the notification  also I people have shared public library but I cant see it  what can I do? 

The drop down menu option between EDIT and VIEW is no longer visible by default.  How do I now select multiple shapes by type? "Simply click the shape and go to “Select” in the menu bar. Go to “Shapes with Same” and then select “Shape Type” or one of the other options to select a particular set of shapes in your diagram. From this point you can resize all the shapes to match so that your diagram looks neat and professional"Ref: https://www.lucidchart.com/blog/5-Lucidchart-Hacks

Hi all I am using some shapes that act as buttons to enable/disable views of certain layers. However there is an issue in that the icon for notes appear above all layers. So you end up with the shape not visible but the icon for the shape note. In addition once you click on a note it appears have "selected" the layer based on the shape assignment this means the buttons on different layers become unselectable once you select a note. These two issues combined are greatly impacting the usability of the chart. Thanks

When I export a LucidChart diagram to a CSV shape data file the text of any lines that have soft line breaks (Shift-enter) in them are rendered in the exported CSV file as the text characters '
' which Excel interprets as '
' IE. "InitiationPerformed" is exported as "Initiation
Performed" which Excel converts to "Initiation
performed" Why aren't the line breaks properly exported as correct UTF-8 style characters / symbols in the CSV file.

Hi all does anyone know how to add a circle container which includes text within the circle and not outside?

Hi supporters   I got a license via our compony SiFive 2 weeks ago like belows.   But I cannot edit any lucidchard document yet. Indeed I discussed with SiFive IT team but I thought it might be solved with this channel.   Can you please help with this?   Best regards Eddie.

I'd like to create an Org chart that allows you to view each department individually. EG. Overall company Org chart Sales only Admin only. Has anyone done this?  Is it best done with Layers?

I saved a Template as a Renamed Working File. How do i get rid of the "Help Panel" on the right

I tried to embed a password protected chart but it does not work as desribed on this page. Once my protected link created when I go to embed I get this warning: