Skip to main content
hamburger menu
+ Create a topic

Community Information

Your go-to resource hub for valuable updates and essential knowledge about the Lucid Community

136 Topics
Houston T
Houston TLucid product team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Data Trusted User Group🎉Opportunity

We are thrilled to announce the launch of our exclusive Data Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who work with data everyday, share data with others, analyze data, etc.. This group provides access to our latest data features, allowing you to shape the future of data workflows in Lucid through direct feedback and collaboration. Group The Data Trusted User Group is an invitation-only group of enthusiastic Lucid users who have experience with intelligent diagramming features, such as data linking, formulas, org charts, smart containers and card integrations. We are interested to hear about how you use Lucid to get work done and how that process can improve. While many of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone, regardless of license type. Benefits Exclusive access to new features: Be among the first to test-drive new features and enhancemen

2630
Houston T
Micah
MicahLucid community team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Trusted User Group for Agile Workflows🎉Opportunity

We are thrilled to announce the launch of our exclusive Agile Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who are passionate about agile methodologies. This group provides access to our latest agile features, allowing you to shape the future of agile workflows in Lucid through direct feedback and collaboration. Group The Agile Trusted User Group is an invitation-only group within our platform, comprising valued users who are enthusiastic about agile methodologies. As a member, you will have the distinct privilege of gaining early access to agile-specific features and updates before they are released to the wider community. Your insights and feedback will play a pivotal role in shaping the direction of our agile tools, ensuring that they align seamlessly with your work and agile principles. While a lot of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone,

2160
Micah
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
posted in Welcome to the Lucid Community
🚀 Welcome to the Lucid Community 🚀

We are thrilled to have you join our vibrant and dynamic space where innovation, creativity, and collaboration flourish. Whether you're a seasoned Lucidchart, Lucidspark, or Lucidscale user or just starting your journey with our products, you are an important part of our community that is fueled by the power of visual thinking. At Lucid, we believe in the incredible potential of collaboration and the impact it can have on your work and projects. Our online community is your gateway to a world of shared knowledge, inspiration, and support. You'll find a passionate and diverse group of individuals who, like you, recognize the transformative power of visual communication. 🤝 Why Join Our Community? 🤝 1. Learn and grow. Connect with fellow users, exchange insights, and discover best practices. Our community is a treasure trove of knowledge and by participating, you can enhance your skills and become a Lucid Legend. 2. Inspire and be inspired. Share your success stories, showcase your proj

10064
Addie
Lucid Legend Level 8
Maison W
Maison WLucid support team
published in Welcome to the Lucid Community
Bugs in the Lucid Community

Our development team works hard to make sure you have a seamless experience using Lucidchart, Lucidspark, and Lucidscale. But like any software, we sometimes have bugs! This resource will help you identify if you’re experiencing a bug and guide you through reporting it to our support team in the community. How do I know if I’m experiencing a bug? We recommend the following to help you identify if your issue is a bug. First, take a look at the Lucid Help Center documentation for the feature you’re working with to understand if what you’re experiencing is intended behavior or an unexpected issue. Second, please work through our Basic Troubleshooting steps, as these resolve many issues. Finally, we recommend Lucid’s status page to stay up to date on larger site-wide performance issues and their resolution. You can also subscribe to notifications here. Does Lucid already know about this bug? Please search the community before posting about your issue! Another user might be experiencing the

36290
Maison W
Ambar D
Ambar DLucid community team
published in News and announcements
April ‘25 Lately @ Lucid 🎉News

We are delighted to announce some exciting updates for this Lately @ Lucid launch! Visual collaboration is at the core of everything we do here at Lucid. Since 2010, our products have helped teams collaborate on projects from ideation to planning to execution. We want to extend this value by providing even deeper solutions to customers just like you! For that reason, we’re turning things up a notch and expanding our vision! Lucid is a work acceleration platform powered by visual collaboration that helps teams get aligned and transform their businesses. In light of this vision, we’re excited to announce three accelerators for Enterprise accounts designed to optimize your work. Here’s a sneak peek at some of the features offered with each accelerator! Get more details on the Lucid blog . Agile Accelerator Available to Enterprise customers for purchase at the beginning of May 2025, the Agile Accelerator helps organizations better scale their Agile practices to improve team performance, as

1050
Ambar D
Adam E
Adam ELucidite
published in News and announcements
How product teams can leverage the Lucid Cards for airfocus integrationBlog

Announced in the Lately @ Lucid launch on April 3rd, Lucid has acquired airfocus ! airfocus is an AI-powered product management and roadmapping platform that keeps teams and stakeholders aligned—no matter how differently they operate. We believe that the flexibility of the Lucid canvas, coupled with the structure of airfocus, will support product teams throughout their entire workflow. Product managers and teams are challenged to be organized and transparent, while also being creative and collaborative. Updating executive leadership and maintaining alignment across stakeholders in engineering, UX, and marketing is a difficult task. This challenge is exemplified with complex roadmap visualization, scattered data, lack of visibility into stakeholder work and bandwidth, and misaligned priorities. This can lead to wasted resources, missed deadlines, and costly rework. That’s where Lucid + airfocus comes in - blending flexibility and structure to support product teams from strategy to ideat

290
Adam E
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legend Spotlight: Eric 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Eric Padron 🎉 Eric is a System Architect in the Software industry and his favorite food is Chipotle! We want to highlight a few specific things that makes Eric legendary!” Eric joined the program over a month ago in February and he has quickly advanced to Level 5 in the Lucid Legends program! Eric has 47 amazing and quality replies that have helped so many users! He has 2 best answers in the community, and 3 in the Lucid Legends group! Check out Eric’s badges, post responses, and stats on his profile . To receive updates on his posts, you can follow him! Spotlight Story 💡 What do you like best about the Lucid Legends program? I entered the Lucid Legends program with a very narrow view of the product suite. I live in Lucidchart, working out business processes and thinking through data models. The best part about the Lucid Legends program is the gamification of exploring features and exposure to other people's

213
Ambar D
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legend Spotlight: Lance💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Lance 🎉 ! Lance is a Software Engineering Manager at Lucid and a fun fact about him is that his favorite travel destination is his parents' house! Lance finds it very relaxing, and loves playing games with his family. We want to highlight a few specific things that makes Lance “legendary!” ⚡ Lance has an impressive 43 best answers and 95 replies in the community! He is an OG member of the Lucid Legends program and is always providing valuable insights! Lance is also a Level 6 Lucid Legend! Check out Lances badges, post responses, and stats on his profile . To receive updates on Lance’s posts, follow his profile! Spotlight Story 🌟 What do you like best about the Lucid Legends program? Through the Lucid Legends program, a powerful group of users has been connected and receives training to help other users. They are the core group of our online community and greatly increase its effectiveness. How has the Lucid

102
Ambar D
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Smarter search and fresh templates | March newsletterNews

New site search functionality Did you know that you can use your browser search bar for documents within Lucid? Well you can! Check out this post for details on how to set up this functionality in your browser. Template feedback wanted 💬 Our product team is looking for feedback on our new product discovery templates. Check out these templates and leave your feedback in the post below: Research – If you’ve conducted user or market research, check this out! Ideate – Got experience brainstorming? See how this template sparks ideas! Prototype – Built early versions of a product? Give this a try! 🧪 Test – If you’ve run usability tests or gathered feedback, this one’s for you! Align – Worked on product alignment or strategy? Let us know what you think! Leaderboard 🏆 This mo nth's top three Lucid Legends contributors are ​ @Humas1985 , ​ @Shira M , and ​ @Eric Padron .​The top three community contributors are ​ @johnktejik , ​ @Elzaro , and ​ @patrickpereira1988 . Thank you for your partic

321
Eric Padron
Lucid Legend Level 5
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Shira 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​ @Shira M 🎉 Shira is a technology teacher at an elementary school and she loves to travel and experience different cultures to bring a global perspective to the classroom. We want to highlight a few specific things that make Shira legendary! Shira joined the Legends in January and has quickly accelerated through the program! She is already at Level 3! She has contributed to 38 posts, sharing her expertise and has 3 best answers! Check out Shira’s badges, post responses, and stats on her profile . To receive updates on her posts, you can follow Shira! Spotlight Story What do you like best about the Lucid Legends program? What I like best about the Lucid Legends program is the opportunity to learn from a diverse group of Lucid users outside of my specific field. This provides me with new and expanded perspectives on how to visualize information, enriching my understanding and application of Lucid's tools. How ha

153
Abby S
Ambar D
Ambar DLucid community team
published in News and announcements
February Newsletter | Earn badges for LinkedIn!News

Lucid tip 💡 New to Lucid? Familiarize yourself with the basics through self-paced training courses available within the Lucid Training Labs ! Earn LinkedIn badges with these new courses Check out the new Lucidspark Fundamentals learning pathway to get started with virtual whiteboarding! Complete the 4 courses in the pathway and earn Builder Badges , which can be added to your LinkedIn profile. Then, share what you’ve learned or ask more questions in our dedicated Training Labs community space ! Basics in Lucidspark Brainstorming in Lucidspark Planning in Lucidspark Meetings in Lucidspark We want to hear from YOU! 💬 Our product team is looking for your feedback! Share your thoughts and insights in the posts below: New feature: Lucid Native Search 🔍 Search for Lucid documents directly from your search bar with this new feature! Check out the Community post below for more information: Leaderboard This month's top three Lucid Legends contributors are ​@Ria S, ​@Humas1985, and ​@Shira M!

412
J
Olivia Q
Olivia QLucidite
posted in News and announcements
Whiteboarding reimagined

With January being a time of looking ahead and dreaming about what could be, I’ve got some exciting news to share with you all that will transform your whiteboarding experience. 🎉 Recently, we teamed up with leading interactive whiteboards to bring teams together, regardless of working location. Whether you’re using a hardware device in the office, or whiteboarding in Lucidspark remotely, this partnership creates a truly collaborative experience for everyone. Give all team members a voice, facilitate better meetings, and boost efficiency. 🚀 All you have to do is open a new or existing Lucidspark board (either on a hardware device or virtually) and share it with participants. Even non-Lucid users can collaborate with you using Guest Collaborator mode. 🤝 I’d recommend checking out our blog post to dive in deeper and see how this partnership can accelerate your teamwork. And, if you have any questions, check out our help center article to walk you through the basics. 💡

182
Ria S
Lucid Legend Level 8
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Kathy💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Kathy R 🎉 We want to highlight a few specific things that makes Kathy “legendary!” Kathy is a teacher and she is extremely involved in our Lucid for Education group. She is constantly sharing her knowledge and how she uses Lucid with her students. She is always attending events, actively learning, and contributing to the program in new ways! Check out Kathy’s badges, post responses, and stats on their profile . To receive updates on her posts, you can follow her! Spotlight Story 📣 What do you like best about the Lucid Legends program? Learning new tips and tricks so I can integrate Lucid into my elementary classroom. How has the Lucid Legends program helped you develop professionally? I have been able to help others, see how others are using Lucid and then use that to improve the interest level in my classroom with fun activities. How have you used Lucid in your role or how has it contributed to the success

266
Ria S
Lucid Legend Level 8
Abby S
Abby SLucid community team
posted in News and announcements
Lucid Legends Spotlight: Ria 💫

We’re excited to spotlight one of the members of our Lucid Legend program: @Ria S 🎉 We want to highlight a few specific things that makes Ria “legendary!” Ria has been #1 on the leaderboard for more weeks in a row than any other user! Ria is a pro at creating step-by-step directions to help users easily and quickly resolve their questions. Ria is not afraid of any post! She’s answered everything from billing questions to questions in Spanish ! She’s great at popping into any area of the Community to share her insights or add a comment. Check out Ria’s badges, post responses, and stats on her profile. To receive updates on her posts, you can “Follow” her! Spotlight Story: What do you like best about the Lucid Legends program? What I love most about the Lucid Legends program is the sense of community it fosters. Being part of a network of passionate users who are always willing to share insights, tips, and best practices is incredibly rewarding. The program offers exclusive resources an

462
Ria S
Lucid Legend Level 8
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Leo 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@Leo Barnes ! 🎉 We want to highlight a few specific things that makes Leo “legendary!” Leo is one of the original members of the Lucid Legends and he is always contributing to the community and to Lucid! Leo has been a top monthly post taker, and highlighted in our newsletter various times, because of his dedication to the Lucid Legends program! Check out Leo’s badges, post responses, and stats on their profile . To receive updates on his posts, you can follow him Spotlight Story ⭐️ What do you like best about the Lucid Legends program? I love the way that customers can get help from people who use the products professionally every day. I also like the community that has been built, and it inspires me to continue helping and support newer Lucid customers. How has the Lucid Legends program helped you develop professionally? It's helped to show that I do more things outside of work than just conference speaking.

235
Shira M
Lucid Legend Level 4
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Matthew💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@mfriedman ! 🎉 We want to highlight a few specific things that makes Matthew “legendary!” Matthew was recognized by our product team for being an integral part of a trusted user group. He provided great feedback and our team was very appreciative! He is extremely involved in any and all Lucid engagement programs, and is a passionate user. Check out Matthew’s badges, post responses, and stats on their profile . To receive updates on his posts, you can follow him! Spotlight Story 📣 What do you like best about the Lucid Legends program? The appeal to the Lucid Legends program is the ability to round out design and skillset within the tool, while networking with personal interest or career adjacent folks across an array of industries. How has the Lucid Legends program helped you develop professionally? It has provided a way to be better enabled in the Lucid suite of tools, to be best leveraged for successful deli

193
Shira M
Lucid Legend Level 4
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid Legends Spotlight: Amanda 💫

We’re excited to spotlight one of the members of our Lucid Legend program: ​@aparrish 🎉 We want to highlight a few specific things that makes Amanda “legendary!” Amanda was our top Lucid Legend in answering community posts this last month. She is consistently coming to meetings, working sessions, and helping in the community! She’s an avid learner and a great contributor to the program! Check out Amanda’s badges, post responses, and stats on her profile . To receive updates on her posts, you can follow her! What do you like best about the Lucid Legends program? I love using my spare time to help people navigate and make the most of Lucid software, whether it's simplifying workflows, creating clear visuals, or improving collaboration. How has the Lucid Legends program helped you develop professionally? Working with Lucid has equipped me with the skills and experience needed to excel as an application support engineer. How have you used Lucid in your role or how has it contributed to th

176
Shira M
Lucid Legend Level 4
Zuzia S
Zuzia SLucid support team
posted in News and announcements
Bug 12/02: Users with "Edit" permissions unable to edit documents

Hello Lucid Community, A small number of users are currently experiencing an issue displaying documents as “View-only” despite users having “Edit” permission. As a workaround, we recommend opening your document directly from the Documents tab in your Lucid app. Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. We’ll provide an update via this thread as soon as the issue is resolved. In the interim, our apologies for any inconvenience the issue causes. Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience!

232
Zuzia S
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Shape the future of Lucid in the Lucid Legends program | January newsletterNews

Lucid tip Work faster in Lucid with our extensive keyboard shortcuts. Check out some lesser-known shortcuts in the post below! Join the new and improved Lucid Legends program Are you a long-time Lucid user? Passionate about our products? Lucid Legends are innovative users who answer user questions, share inspiration, and provide product feedback. Help shape the future of Lucid and unlock exclusive perks through the Lucid Legends program. Perks include: First look at new product features Exclusive swag and free premium subscriptions Q&As with Lucid execs Access to exclusive events, workshops, and training Professional recognition Interested? Learn more ! Leaderboard This month's top three Lucid Legends contributors are ​@aparrish, ​@Humas1985, and ​@Pabst. The top three community contributors are ​@john.a.lopez, ​@omar92, and ​@alexyhz. Thank you for your participation in the community!

280
Kelsey Gaag
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
New help center guides and AI | December newsletterNews

Lucid tip💡 Make your diagramming process easier and quicker by generating a diagram with AI in Lucidchart! Use this highly requested feature to create a flowchart for any instance. For more information, check out this post: Add your feedback 💬 Here are a few posts from our Lucid teams looking for your insights! Share your thoughts and feedback in the posts below: New help center guides 📚 Every use case in Lucid is unique and complex, so our help center content team has created four new guides to help you maximize the power of Lucid’s features. These helpful guides show you how to use multiple features together to achieve a specific goal. Just follow the instructions to improve your understanding. Check out these new articles here: Org charts: A guide from start to finish Flowcharts: A guide from start to finish An Agile team’s guide to sprint planning in Lucid Enterprise guide: Account configuration for account owners Leaderboard 🏆 This month's top three Lucid Legends contributors

830
Kelsey Gaag
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid tips & standout members! | November newsletterNews

Lucid tip⭐️ Check out this community post on quickly cleaning up and arranging objects in your document. Voice your feedback 💬 Our product and UX teams regularly seek feedback on Lucid features, workflows, and the overall product experience. They are looking to hear about your experience with Lucid and how it can be improved! Voice and share your feedback on some of these posts. They can be found in the Seeking Feedback section under the Product Feedback tab. Here are a few recent posts that are seeking your feedback: Leaderboard 🏆 This month's top three Lucid Legends contributors are @Humas1985, @Ria S , and @aparrish and the top three community contributors are @patrickpereira1988 , @ekfoothills , and @diozsa. Thank you for your participation in the community!

400
Kelsey Gaag
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Share your feedback about our new Agile Features | October NewsletterNews

Community news📰 Lately @ Lucid Launch Our newest feature launch was released on Oct 1 at 8:30 a.m. MT! This launch included several improvements to Agile workflows, updates to Jira and Azure DevOps cards, and new templates and shapes. Check out this community post for more insights into these new features: We are so excited and would love to hear your thoughts about these new additions in our Product Feedback Section . If you have any questions, check out our help center or create a new post in the community. Lucid Legends get the inside scoop on our Latest Agile features As part of our exciting Lately @ Lucid launch, @Collin M and @Kira from our product marketing team hosted an exclusive demo for our Lucid Legends and dedicated Agile users. Attendees got a first look at the brand-new Agile features and templates that rolled out earlier this week. They also had the chance to share their thoughts and ask questions directly with our product marketing team. Want a chance to see our upcom

411
Ria S
Lucid Legend Level 8
Grizz
GrizzLucidite
published in News and announcements
New professional services offering for Agile teams ⚡️News

Happy Lately @ Lucid launch day, everyone! I’m Jeff Rosenbaugh, senior director of professional services here at Lucid, and I’m thrilled to announce our latest professional services offering: the Agile success package! This service package has been thoughtfully crafted to complement all the exciting new features that Jarom mentioned in his post below, helping you optimize your org’s use of Lucid for Agile by partnering with Lucid’s Agile experts. We handle the heavy lifting, reducing your overall planning and setup time to get Agile events and collaboration in Lucid up and running faster. We also have experience scaling solutions for teams-of-teams who want and need to collaborate together - if you’re looking to use Lucid across your organization, let’s partner to make that happen! The Agile success package starts with a proof of concept, then moves into everything from live training to an Agile collaboration health assessment paired with expert-developed guidance to improve your end-t

271
Micah
J
JaromLucid product team
published in News and announcements
October ’24 Lately @ Lucid 🎉News

We’re delighted to announce new ways to boost agility in your work with our roundup of Lucid’s latest features ! This month’s Lately @ Lucid launch is designed to accelerate agility in your work. Whether you’re following a specific Agile framework or you’re simply looking for more efficient ways to get work done, our newest lineup of feature launches is here to support collaboration, alignment, and clarity in your workflow. You can get the full scoop on the Lately @ Lucid launch on our blog , but here are some new feature highlights to keep an eye out for: Optimize team-level events New team templates: Use customizable Lucid templates to guide you step by step through major Agile events and make them more engaging with embedded quick tools for facilitation and collaboration. Some of our favorites include the daily standup template, sprint planning template , sprint retrospective template , and sprint review template . Lucid Cards for Jira / Azure DevOps : Add Jira and ADO cards to Dyna

25080
J
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Get the inside scoop on Lucid | September Community NewsletterNews

Community news 📰 Become a Lucid Legend and get the inside scoop! If you love Lucid, want to share your expert knowledge, and would like an exclusive look into Lucidchart, Lucidspark, and Lucidscale, then apply to be a Lucid Legend! Lucid Legends is our insider program that gets an exclusive look into all things Lucid! Lucid Legends are our go-to users for product feedback, help provide answers in the community, and receive access to helpful monthly trainings. This September, all Lucid Legends will get a first look into the next Lately @ Lucid launch in a monthly training. They will get the exclusive opportunity to preview Lucid’s newest, exciting features before they launch, learn impactful ways to utilize these features, and participate in a Q&A with product experts about the launch. If this sounds interesting to you, apply to be a part of our Lucid Legends program here! See one for our Lucid Legends in action in this Use Case Spotlight. Persona group highlight Our community has seve

682
Humas1985
Lucid Legend Level 9

Index

Peer Support
Use Cases
Community Information
News and announcements
Welcome to the Lucid Community

Popular tags

Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.