Product questions

Hi everyone I can't access to any of my documents

One thing Lucidchart is missing that others (e.g. OmniGraffle) have is the ability to disable connections on a per object basis. I add text blocks frequently that I don't want lines to connect to and it's very frustrating to have to move them around so they are not adjacent to object that I want to connect with. Same for stacked objects. It's a really big gap in functionality.

Hello is it possible for an editor to define a password for a document without publishing the document ? Alex.

I am trying to draw make a spring to connect between masses. I draw a line and I grab the middle point and move it. I repeat this but often the line will not accept my changes (the point will not lock correctly to the grid).   How can I draw such a simple object?

A user is having issues sharing a document externally. They have clicked on the share button and added the email address of the person they wish to share the document with and set permissions too. On the other hand the recipient when clicks on the link in the email gets prompted to request access. But the owner never receives any email to grant access. Please let me know if there is anything we can do to rectify this issue.

The "How to Use Formulas" Help Page https://lucidchart.zendesk.com/hc/en-us/articles/360001362003-How-to-Use-Formulas has the following: Formulas can call: Shape data (any data attached to the current shape): i.e. with keyed data: {{=SUM(@"MyData"."Number A" @"MyData"."Number B")}} And that is it. I don't see anything like that figure under custom data.  If I did see that under Custome Data It is not apparent how it connects with {{=SUM(@"MyData"."Number A" @"MyData"."Number B")}} Could someone please clarify?

Am I missing something here? I right click on an existing connection and select "set default style" expecting any new connections I make to use that style. So I make a new connection and... it's still looks the same (not the style I just as default). This is for a mind map. Am I doing something wrong?

I noticed the Find feature in Lucidchart does not search within Note text.  Is there any way to search within notes?  If not is there any way to export notes to search them?

In my LucidChart account settings under the Google Drive settings I linked to my Google account and I checked the box that says "Backup Weekly."  However I don't see where any backup file is being created.  Where should I be able to find this file?  Is there any way to configure the backup location and the day / time for backups to occur?  

Hello! I am a Salesforce Admin and am thinking about upgrading to Lucidchart Enterprise for the Salesforce ERD integration. I am just curious how Lucidchart maps record types for each object into the ERD. Would it create a separate entity for each one or just one entity with all the record type fields listed under that entity? Thanks!

If I have a 12'-00 wall and I want to change for 12'-6" can I click over the size and change it.  

I need to transfer my account to another user on my account.  How can I do this?  I am leaving the company and need to transfer account ownership this week.  thanks

I've made a fairly complicated chart in Lucidchart in which layers can be toggled on and off to reveal more informational content about objects on the main canvas.  Now I need to select some of those objects (and their associated layers with content) and move them.  Basically I want to move everything in a portion of the chart including all the layers.  Is there a way to do this?  

I recently got the individual paid plan but I still can not edit more than my 3 most recently created documents.  

I don't want to share a link to a file. I want 2 other people to be able to make changes and review a file. How can 3 people work on the same file? How do I give them access to the file?

Hey, I can't delete my Lucid account could you help me please with that?  

Hello. I made there diagrams in Lucidchart. I opened my google doc document and insert  the picture I made in Lucidchat. The picture showed up in my google doc but it doesn't show up completely on the google doc. I can't see the whole diagrams in google doc file. When I double click on the border it shows up completely. This is the screen shot: Please help me. Thank you very much Deeply Appreciated.  

How can I control the amount of space between lines of text?

I'm trying to fit all the DR of one manager on a letter page. In order to do so I need to break them into 2 rows. Is there a way to do that?  I've attached a very ugly mockup haha.

I need a way to color vertical swimlane backgrounds in the multidimensional swimlane.  The multidimensional swimlane object does not have any "advanced" control for changing the color of a swimlane.  How do I do this without making a custom 2d swimlane object myself?   

Am I missing something or is there no Stage Separator i.e. a Horizontal Line in a Vertical Swimlane or a Vertical Line in a Horizontal Swimlane that can be anchored to one or both sidewalls of a process swimlane?  I need to anchor cross-lane lines at various points along process progression timeline in a swimlane in order to indicate "stages" of a process without using complicated activity groups.  For example within a swimlane in a example project I need to indicate a Planning Stage Setup Stage Execution Stage Wrap-up Stage Reporting Stage.   These "stage markers" exist in Visio templates but when I import them LucidChart loses its anchoring behavior and stage markers cannot be locked in their relative location when the swimlanes are resized.     If this feature is missing in LucidChart please add it to the Product Manager's "To-Do" List.  I will not be making a separate feature request.    

Hi  I have figured out how to publish my org chart to PDF but when opening it I cannot see the full chart how do I get it all on one PDF?

I started correctly but somehow my documents have shifted down the screen.  When I pull up a document all I see is grey.  Sometimes I can scroll down to find the document.  Other times I cannot.  I can zoom to the document but I cannot figure out  how to move the document to the top of the screen when opening the file.

While our team is creating UML diagrams almost all of the shapes suddenly became crossed-out as shown in the picture and the cross will stick with the shape during usage. Is this issue related with account license problem? How should we address this

Org chart only shows 3 levels. I need to show 10.  How do I show 10?