Product Questions

Hi Is there a way to disable the auto arrange feature with Site Maps as it changes my layouts and connection points everything I move an item around or add an item. I need my specific layouts untouched. Very frustrating to work with. Thanks

I bought a lucid chart license so I could make diagrams for a book. I've used some of the built in icons such as those for AWS in some of my diagrams but my publisher is concerned over the potential licensing issues. I would expect that such things would be negotiated by lucid chart before being offered in a paid product but I need to hear it from the horse's mouth. Can lucid chart confirm?

Hi  Does LucidChart support input box or dropdown list to easily set conditional formatting? My intention is to make the conditional formatting function visible similar to how we make and use interactive buttons. I would like to key in a text value or choose a text value from a dropdown list and then display the output on a shape or display all shapes/objects that satisfy the condition. Thank you.

I have a chart with 75 shapes.  There are 3 different sizes.  I would like to select multiple sizes and size them  the same. I have tried the "shape options" tool box to match shape sizes manually.  It doesn't work right.  And even displays a size change w/o there being a visual change in the shape. I have also tried Arrange>Match Shape - again - no changes to my shapes.  My shapes are "unlocked" - not even sure what that means.  Is it related to the shape I am using? It looks like a plain rectangle to me. 

Saw posts about adding additional documents to a shared folder where permissions are granted to edit and share. However how about deleting documents? Are others able to delete my shared documents?   Best wishes Larry

Hi there I love the distribute objects feature but was wondering if there is a way to set the space between the objects to a specific distance? For example is there a way to ensure that when I distribute objects that there will be a distance of 2cm between each object? Thanks

I have noticed recently that every object I need to use it has a dot inside it. I need to know how to remove it.

This was the answer from way back 2018. https://lucidchart.zendesk.com/hc/en-us/community/posts/360000835086-Bulk-Removal-of-Accounts Now that it's 2021 is there a way to do this without contacting our account manager?... I hope so!

My boss sent the incitation for license seat (at least the LC message says so) but never received by a very reliable mail system.      

Genarl Global

I used an Org chart but when I add a text box it creates this uneditable object!  See snip below I have tried to change the font and size but it seems to use invisible ink. In the end I had to delete the link and then recreate it. I am a new user and am now invested in a growing  Org Chart so would like help. Thanks Dan    

I have 1 document in the account but the storage says that I have used up almost all my storage (95% of 100 mb). I don't understand and I do not want to upgrade. I cannot make any charts. If this isn't resolved I would prefer a refund for the renewal invoice #7270260.   Thank you

Is it possible to manually enter timeline dates?  I can click on the calendar month by month but this is tedious to enter June 1 1701.  I'm not able to type 6/1/1701 into the date field. 

Bonjour J'ai souscrit à un compte "team" avec trois utilisateurs. J'aimerais créer un dossier d'équipe (team folder) pour que nous puissions avoir accès à un même dossier mais je ne parviens pas à le faire. Je n'ai accès qu'à mes document ou à documents partagés. Est-ce une option uniquement réservée aux comptes entreprises?  Merci pour votre réponse Yann.  

HelloI am trying to have a dotted line inside of a shape in my Lucidchart diagram that connects two exterior lines for a wiring diagram.  I have attached a hand drawing of what I am trying to accomplish.  Is this possible?   

Quiero hacer un organigrama ¿hay manera que el organigrama se acomode por sí mismo? ¿O debo hacerlo yo manualmente?

I’m a university professor using LucidCharts in an online class. I want students to be able to go to one URL’d chart but also be able to independently edit the chart and work on their own. Can my LucidChart do this?

Hello  I'm having issues trying to import data into Lucid from MySQL using the 'import from SQL' feature. Using the provided query I'm able get get all my tables but there are NO relationships included and NO relationship lines drawn when tables are added to the canvas. 

I added a word to my dictionary that should not have done. How can I edit my personal dictionary?

I'm using some diagram and embed in my Confluence wiki page. I can see the embeded Lucid chard it scrollable and also zoomable while I just want to lock the diagram without any changes. Is it possible?

I want to use LucidChart to make an Org Chart then export that to Excel and be able to edit if need be without going back into the Lucid Add On. How do I do that?

Hi. I've tried to duplicate a chart a number of times without success. The new doc loses all of the text characters converting them to weird-looking objects (see here). Does anyone know why this is happening and how to fix it? I'd rather not have to recreate an entire doc. 

Olá iniciei a avaliação gratuita após responder uma pesquisa que me forneceu U$1000. Apesar de me instruirem que esse valor poderia ser utilizado para contratar pacotes a cobrança veio no meu cartão na manhã desse dia 17/12. Assim além de não contar com esse débito devido ao crédito supostamente fornecido não tenho interesse em utilizar o Lucidchart pelo menos pelos próximos 2 meses

Hi i have blue circle in every right corner how do i get rid of these?

I am attaching several screen shots to a shape. The order which they are load is not correct for my needs. I dragged them to put them in the correct order. I clicked off the shape and came back noticed that the order had defaulted back to the way it was loaded. What am I doing wrong?