Community news and announcements

We use lucid.app to create our school newspaper. We download the pdf and send it to a printer. He is getting errors He says "I just wish it would produce a proper pdf." He also said "failed to split into single page pdf files. I'll just redistill as that seemed to work before. Preflighting did fix it too but not sure what else got changed." Any thoughts? What can we do on our end to help him? In Lucid we only have a standard and printer-friendly option when we download the pdf and we have tried both of them and he still gets errors.

Hello Lucid Community! As we close out the summer we’re excited to share a new webinar  several help center articles and some important bug fixes. We also highlight a brand new set of feature requests–keep them coming! Let us know what you’re working on and what we can help you with below.    ✨Most Popular Conversations Here are the Lucid Community’s most popular posts from August! Check them out and keep the conversation going by asking a question or sharing a tip of your own. Use layers to create a current and future state diagram How do I move a page from one document t

Hello Lucid Community! We’ve officially been publishing Community News for six months and have loved seeing the ways this space has grown and the amazing projects you’re working on! This July edition includes important conversations with great feedback exciting updates to the product and helpful tips from the Lucid Support Team! Let us know what you’re working on and what we can help you with below.    ✨Most Popular Conversations Here are the Lucid Community’s most popular posts from June! Check them out and keep the conversation going by asking a question or sharing a tip of your own. Customizing ERDs with Index Information

HelloIs it possible to secure one specific document with a password?

Hi I'm Eva!

Hello Lucid Community! This month check out new popular conversations and feature requests show off your diagramming and brainstorming skills with Lucid Builder Badges and review the latest bug fixes! Let us know what you’re working on and what we can help you with below.    ✨Most Popular Conversations Here are the Lucid Community’s most popular posts in July. Check them out and keep the conversation going by asking a question or sharing a tip of your own. Rounded rectangle Can custom shapes be treated as a single object without having to group them?

I have a document using actions to show/hide layers.  I can ctrl+shift+click in the editor on the computer or simply click when in presentation mode on the computer.  But when in presentation mode on the iPhone app i cannot simply click (touch) the same action. Help please.

Hi - Im exploring mind mapping apps for organizing a manuscript. Do you recommend Lucid for this or something else?

Due to the fact that my account being free and serves no intended purpose anymore I've decided to delete my account. However anytime I attempt to do so a message pops up to inform me that there has been some error with this deletion process which is quite strange. After looking into it I found other community posts with people experiencing the same exact thing and still all I want is to delete this account yet the process set up by Lucid's database (?) is hindering me from doing so.

Not able to use premium features even after having standard plan

Hello! I need someone experienced to check whether I made the diagrams right. I am writing an article and I made a diagram in accordance with the algorithm of my system. Basically I need someone to check whether I did it in the right way because the algorithm is very complex.

What's the process recommended when deleting a terminated employee and you want their files to remain in tact for possible future use?

Hi there we used to use Mural and we are moving to Lucid. There are some valuable drawings we need to keep on working in Lucid. HOw do export/ import? Thanks

When I am editing one field in an entity other fields get deleted or updated. If I double-click on some fields say to change their name they revert to "Field". I retype the name but then they delete to blank later. If I hit "undo" a different field from the same entity may be put in it's place. What is going on?

Hello Lucid Community! June has come which means we’re back with exciting new feature requests helpful tips from the Lucid Support team plus some important bug fixes from our development team. We’d love to hear about what you’re working on and what we can help you with in the comments below.    ✨Most Popular Conversations Here are some of the Lucid Community’s current most popular posts! Check them out and keep the conversation going by asking a question or sharing a tip of your own. How can I use Lucidscale to create an AWS VPC diagram? 

I'm using the standard code provided to export my existing ERD from Oracle but there are many databases and I only need the ERD for one. By running the standard query it runs forever without providing the results. Is there a way do edit the standard code to define which database I want to pull the ERD from?

Hiya! I was unable to log a specific ticket but I was wondering if there was a way to download a usage report of all the users currently using the accounts? Appreciate the help!

Hi there I use the Lucidspark whiteboards to tutor students online and I've been having an issue with WebGL. I get a notification at the bottom of the screen that WebGL has been enabled and then all my writing on the whiteboard gets a weird paint splatter effect and sometimes becomes illegible. I've been using Lucidspark for months now and this just started happening a couple of weeks ago. I've gone through all of the help docs and disabled WebGL in my browser settings and it still happens. Please help.

Hello Lucid Community! May is here bringing some new features Help Center articles tips and tricks and helpful bug fixes! Let us know what you’re working on and what we can help you with in the comments.   ✨Most Popular Conversations Here are the Lucid Community’s most popular posts from April! Check them out and keep the conversation going by asking a question or sharing a tip of your own. How can I use Lucidscale to create a AWS VPC Diagram?  Import a PDF into Lucidchart

I need to see an example of a film production flow chart; Pre-Production Production and Post Production.  I want to use swimlanes.  

Every time I try to resize an entity in my ER Diagram it thinks I am trying to add a relationship. Random characters will also just disappear from my entities.

Hi Somehow I am having 2 lucid license assigned to my one email account ID - jaydip.gxxxx@tribalgroup.com and as far as I am aware I am only using one as I login with my email ID.  Can I request your help with process of removing duplicate license account without loosing lucid diagrams/documents?   Thanks Jaydip

Hello I'm Joe and I've been a consultant for over 25 years. I've seen and used my fair share of diagramming and business process drawing tools and Lucidchart is by far the best! Great product and the documents I produce continually impress my customers.

Please  I am not available to edit a workflow... I need to continue working on it.. PLEASE help me!!!

Hello Lucid Community! This month we’re so excited to share a new premium training course developer resources and some great popular conversations from the last few weeks. Let us know what you’re working on and what we can help you with below. ✨Most Popular Conversations Here are the Lucid Community’s most popular posts from March! Check them out and keep the conversation going by asking a question or sharing a tip of your own. Using Lucidchart vs. Lucidspark Adding new participants to ongoing voting session Past