Product questions

Hi! I find myself downloading diagrams frequently for embedding in other documents. But every time I'm opening a diagram and choose to download as.. I have to select the my preferred options (PNG crop to content ...). Is there a way to save this for my user across diagrams (I know the last settings get saved while a diagram is opened). Thanks!

Hi we have a swim lane lines that appears to be overlapping and I can't fix it so that there aren't two lines. Can you tell me how to fix this?

 Does the software  have the option to assign a tag code to a instrument of valve and ensire this code is unique and does the software have an option to export the tag codes in a list to excel ?

HI Guys I'm having trouble integrating a graphic I designed on Lucidchart into my Shopify site.  Anyone if this is impossible for any reason? Any help appreciated. James

I am attempting to resize the an Android Device shape - but I am unable to change the size.  I can select the object and I see the blue box around the shape but there are not the rectangles to re-size.  I have tried using the four arrow icon but that moves it. I also selected the shape clicked "shape options" which allows me to see the size measurements.  In other shapes when I change these the shape changes as well - however with this shape (or any of the Android device shapes) when I change the size in the dialog box nothing happens.  There is a pin in the upper hand of the box and I can actually click this to remove it but still I cannot change the size.  Please tell me how I can re-size this shape.  Thanks!

Hello I have created several custom shapes inside a single custom shapes library: I need to export that library somehow so I could send it to my colleague (that needs to import it) so he can use them also to create his diagrams. Is there a way to do that in Lucidchart?   Thanks in advance Matija Zorboski

I wish that you would develop a FDA 510k Templates.

Is there a keyboard shortcut combination for adjusting page sizes manually by dragging from the edges?

I'm trying to print my document to a IPF750 Cannon Plotter. I set the page size to match the plotter approx 36x24. When I print it's a small barely readable printout. I tried scalling by it only printed a small piece of the printout. Any ideas? Is this possible?

How do I get a sharper PDF? I have made several process charts with 9pt font but when I convert to PDF the resulting charts are hard to read because they are a little fuzzy. is there a way to refine the pixel count when converting to PDF to get a sharper image? 

I've dragged an Image to the page (from the left side) but there's no text entry option unlike with shapes. What's the best way to do this? Do I have convert an image to a shape to use it with a text label?

Is there a way to control where in Google Drive the files go?  It would be nice for some diagrams to automatically sync to certain folders where the team working on that project can see and interact with it.  

 How do I change direction of flow for a check valve in a process flow chart?

Our organization uses reference diagrams in LC which are then included in many different google docs.  If I update one of them I want to know how the including google docs might be affected (maybe the supporting text needs to be updated). Is there a way to know what google docs are including a given diagram?

How is this possible?  I am on the free version and this is a deal breaker for me.  

Hey I used a lot of transparent squares to color code a timeline however when I try to download the document it removes all of them and makes my entire document background just white. Is there any workarounds for this? I tried downloading each format with no luck.

I have an AWS Imported document. If I attempt to copy and paste a shape or collection of shapes in the document Lucid creates connectors to all other shapes on the document. If I am copying more than one shape at a time this crashes the browser session.

Hello I work in Lucidcharts and don't have Visio but I'm putting together some flow charts for the intranet of a client that does use Visio. What I would like to do is export the files to Visio so that the client can open them. What I'm wondering is if all layers hotspots and links will "translate" to the Visio file and work the same as in Lucidchart? Since I don't personally have Visio I can't just try it and see what happens. Thanks in advance! Best regards Nina

 I am wondering if there is a way to move/reposition the automatically generated measurements on a floorplan? My problem is that the measurements are getting covered up by other elements I add to the plan.  So for example my wall measurement was covered up by the counter element I added to the plan.  And so forth. My workaround was to add text boxes and type in the measurements manually.  Thank you. John B.

When i select multiple table cells and set font color none of the colors change. I have to go into each cell individually to change them. Also doesn't work if I copy a row ... font styles don't get copied. 

Is there a way that I could repeat elements across tabs (only editing them once in a single tab)? The use case is being able to create a document header that I can then add to each tab in my document (for wireframing). Thanks.

Am I missing a view or option someplace to see how many objects I have selected? Essentially I'd like to "Select All" in a layer and see something like "54 Objects" so I don' t have to count each one (Getting different numbers each time). :-) Thanks for any insight. P.

Hi I have run across two documents that were created by an employee who no longer works at my organization. I see the links but I am told I do not have access. We need to update these diagrams but are currently unable to do so. Is there a way for me to gain access and ownership? Thanks!

Hi - I have a document with several layers.  How can I then download a PDF of the document (or print it) and have the layers "legend" displayed on the document?  Right now I can see my layers in the document however you have no idea what the markings are for the layers because the layer descriptions are not shown on the PDF or printed document.  Thanks for your assistance!  

How do we create our own data rack shapes that ask for the Rack Unit Size like the build in ones????  I need them to snap to the data rack shape as well as be able to select the RU size.  It would be nice to apply the same properties to an image too.