I just started experiencing an issue where I can no longer create a line originating from shape group.
Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line. This has never been an issue before.
However, when I click on that shape group now, the purple circle never appears. If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine. Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group. But I can no longer draw a line from the group itself.
I tried looking for settings that might control this (i.e. View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.
Is there a setting to get this working again? Or is this possibly some sort of bug?
Issue creating lines from a shape group
+1Best answer by Ambar D
Hi
If you double click into the group and select a shape, are the line buds any easier to grab as shown below?
Unfortunately, I’ve confirmed that this is intended behavior. The development team confirmed that hovering over grouped items won’t trigger the new line circles to appear. However, they’re very interested in your feedback and they have this filed as a potential feature change. I’ve shared your comments on this thread with the team, but if you would like to leave official product feedback, I would recommend creating an idea that will go into the Product Feedback space of this community.
For more information about how we manage feedback in this community, please take a look at this post:
I am truly sorry that I don’t have more of a solution for you at this time and I apologize for any inconvenience this causes. Please don’t hesitate to let me know if you have any additional questions or concerns.
- Lucid Legend Level 2
Would you be willing to post a share link (view permissions only) so we can see the problem?
+8Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot or screen recording of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
+1Still experiencing this issue, but didn’t have time to get you the requested info until now. Please see the attached screen recording.
Also tried:
- Incognito Mode (Chrome)
- Firefox
- Different network
- No VPN
The JS Console shows some errors when loading LucidChart. If needed, I can provide more than just the screenshot, but here’s this for now:
+8Hi
If you double click into the group and select a shape, are the line buds any easier to grab as shown below?
Unfortunately, I’ve confirmed that this is intended behavior. The development team confirmed that hovering over grouped items won’t trigger the new line circles to appear. However, they’re very interested in your feedback and they have this filed as a potential feature change. I’ve shared your comments on this thread with the team, but if you would like to leave official product feedback, I would recommend creating an idea that will go into the Product Feedback space of this community.
For more information about how we manage feedback in this community, please take a look at this post:
I am truly sorry that I don’t have more of a solution for you at this time and I apologize for any inconvenience this causes. Please don’t hesitate to let me know if you have any additional questions or concerns.
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