Getting a timeout error when trying to connect Lucid with Jira. timeout is on Jira side once clicking the grant access.
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Timeout error when connecting Lucid with Jira
Best answer by Emma B
Hi Bonnie
Thanks for reaching out to the community! Can you confirm you have followed the steps our For Admins: Configure Lucid cards for Jira help center article?
I am happy to take a closer look at your issue but it may require some of your private account details. I am going to create a ticket so we can help you more directly!
+6Hi Bonnie
Thanks for reaching out to the community! Can you confirm you have followed the steps our For Admins: Configure Lucid cards for Jira help center article?
I am happy to take a closer look at your issue but it may require some of your private account details. I am going to create a ticket so we can help you more directly!
I am looking to integrate with Lucidcharts not Lucid cards for Jira using this article to configure:
https://help.lucid.co/hc/en-us/articles/15185138284692-Integrate-Lucidchart-with-Jira
and when I click the grant access I get a timeout. I was reading in the article you sent that there needed to be some IP accessible. Is this also true for Lucidcharts? If so this would be the problem as these IP's would not be assessible. But it does not indicate that in the article for Lucidcharts.
US:
34.225.122.67
3.211.90.167
23.20.183.91
I am in Jira under manage apps then Lucidchart plugin configuration
Once I click Grant access I get a timeout error on this URL post: https://jira-aws-qa.corp.internal.citizensbank.com/plugins/servlet/lucidchart/oauthsetup?token=6fef6020-51ab-4184-9fb8-688e33c06c921806621341881821111698102660337i97xwDWf/2dLmR5OoICVzWP8BDS~H4aUPDZrhY6Elo0&userToken=00d702a19833f98e3cc42191885bf072a7b409f2&userSecret=9a92fbc123ed7bac1cded817e6d13207a566e791&lucidProduct=lucidchart
+6Hi Bonnie
Do you mind following up with us in the ticket we created? You should see it in your inbox!
Emma everything that has come to my inbox all have links back to here not a ticket. Could you forward me the link to the ticket at bonnie.lopes@citizensbank.com
thank you.
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Emma B (Lucidchart) Oct 24 2023 1:38 PM MDT Hi Bonnie 1. What browser are you using? Have you tried this on an additional browser or using an incognito or private window? Chrome no but will try others 2. What type of Jira are you using (Cloud vs. Server)? If Server what version? Jira server version 9.4.2 3. If you are using Jira Server or Data Center: what version of the Lucidchart plug-in are you using? latest Lucidchart Plugin version 1.10.3 4. If you are using Jira Server or Data Center: can you provide your base URL? We need to make sure that there is a match between your base URL within Jira and the URL our software is looking for. https://jira-aws-qa.corp.internal.citizensbank.com/ 5. Can you send me a screenshot of the Javascript console when the issue occurs? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac). Will get this but this will take some time as I have to wait for the timeout Cheers Emma Enterprise Product Support Visit the Lucid for Developers Community to learn collaborate get support for Lucid's APIs and give feedback on new endpoints! |
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+6Bonnie
Rather than clicking the links can you please respond to the thread from inside your inbox/email service?
Emma I never received an email with ticket and I checked my junk and didn't have one there either. COuld you trigger a resend and do you know if it went to Bonnie.lopes@citizensbank.com?
+6Hi Bonnie
I created an entirely new ticket. Please let me know if you do not see it! Thanks for your patience.
yes I received the email and responded to it. Thank you. Let me know next steps.
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