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Not able to use premium features even after having standard plan


Amit A

Not able to use premium features even after having standard plan

Amit A
  • July 26, 2022

Hi Lucid Team I have got a standard plan but when I am creating diagrams its telling me to unlock premium for using specific features?


Coumba D
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  • Lucid support team
  • July 27, 2022

Hello Amit

Thanks for posting in the Community!

If you are seeing a popup about premium features it means that you are trying to access functionality not available at your subscription level.

For more information about what features are available at your subscription level please review our Lucidchart Plans article.

If you are interested in upgrading right away please visit our pricing page.

If ever you believe you should have access to the feature you are trying to make use of but have the premium features window pop up on your screen please contact our Support Team via this form so that they can look into the matter for you.

Please make sure to provide a brief explanation of the steps you took that led to the pop up appearing on your screen as well as a screenshot of it.

Thank you!

 


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